Avaliações do ShipHero

Uma ótima plataforma

Comentários: A experiência geral com o ShipHero é positiva para empresas que lidam com um alto volume Ele oferece automação eficiente, integração com várias plataformas.

Vantagens:

Reduz erro manuais e conecta fácil ao marktplace

Desvantagens:

Alguns bugs de instabilidade , suporte ao cliente um pouco lento

We have been using ShipHero for a few years and we absolutely love the software! Everything we need!

Comentários: Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!

Vantagens:

ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

Desvantagens:

If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!

Great Product!

Comentários: Using ShipHero has helped our company to keep all information of what, when and who we have shipped to. It has been easy to use and easy to train our team on.

Vantagens:

It has streamlined our shipping department and saved us a lot of time and keeps everything organized and easy to pull up data.

Desvantagens:

So far we have had a good experience. Initially there was a slight curve in understanding how to use instead of our old system but once we got used to it, it has been easy.

Good product

Vantagens:

Simple platform with an easy-to-use interface.

Desvantagens:

Not much, maybe the streamlining could be improved.

Gamechanger for shipping economy

Vantagens:

ShipHero is really a gamechanger for shipping parcels.

Desvantagens:

ShipHero never disappointed with any of its services.

user friendly

Comentários: it's very easy to use, especially if you've used other shipping software before.

Vantagens:

very user friendly and straight forward, easy to send invoices and ship products

Desvantagens:

there wasn't much that i didn't like about ShipHero

ShipHero!! A+++!! Five Stars!!

Comentários: Overall, my experience with ShipHero has been incredibly positive & easy for everyone at our company who utilizes it!!

Vantagens:

I really like all the functions & features that the ShipHero program has to offer!! It's user friendly for both general users & administrators alike!!

Desvantagens:

There really isn't anything that I don't like, or like the "least" about ShipHero. I have yet to experience any major hiccups along the way yet!! Fingers Crossed!!

Shiphero reveiw

Comentários: Over experience was awesome!! Staff is kind hearted and pays attetion to detail there knowledgable and very friendly i would reccomend to anyone most definitely

Vantagens:

I really like the best match prices to ship things out. I love the user friendly platform and there customer service people are cery knowledgable and friendly. They answered any questions or issues in a timely manor

Desvantagens:

I can not complain as of yet. Havent been using very long but what i have no complaints at all

overall a nice app for small businesses

Comentários: The Dashboard, reports, merge orders & customer support are good, The can still do better in handling wholesale business

Vantagens:

Provides great service, would like to use services more often Customer support is very good

Desvantagens:

Sometimes they are randomly charging but after speaking with the support team they refunded it.

A Robust Shipping & Warehouse Management Solution

Vantagens:

Multi-carrier support: ShipHero integrates with various shipping carriers like UPS, FedEx, USPS, and others, giving businesses flexibility in choosing the best rates and services.

Desvantagens:

the pricing structure can be on the higher side, especially for small to medium-sized businesses,

Productive software

Comentários: Excellent experience with shipHero. I recommend it.

Vantagens:

ShipHero makes managing of eCommerce orders efficient. I recommend this software. Worth buying and using.

Desvantagens:

I found nothing least about this amazing software.

Making warehousing great again.

Comentários: We are able to keep track of our costumers inventory.
Ease of use for the people on the floor.
Amazing customer support. And during the times we do not have any need of customer support - A good laugh is always to find in Shiphero. *Nothing but love guys.

Vantagens:

What I like the best about Shiphero as a software: 1. The ease of use - We can train a new worker in less than 15minutes. 2. All the cool functionality which makes my workday a little easier.

Desvantagens:

I have features that I wish for - But the good thing about Shiphero is that they most of the time listen to these wishes. But to mention one con for me - Then it would be confusing error messages. Errors dosn't happen often - But most of the time the error message just dosn't make sense (To me at least)

Great software, minimize problems fulfilling. Needs better reporting.

Comentários: Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area.
The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.

Vantagens:

Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify. Has a historic log view of all the product movements, which makes it easy to track error and where they were made.

Desvantagens:

There are no custom reports, or no way to change printing formats. Shipping label can't be customized neither the invoice. Printing sizes are very very limited. The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it.

When Shipstation Doesn't Cut It Anymore (Moving to Shopify+? Shiphero should be a prerequisite)

Comentários: First things first DO NOT confuse Shiphero with "Shipping Managers" like Shipstation, Easyship, Shippo (etc.) These companies will focus on their core competency in sales calls, and will not highlight the fact that they are not designed for robust inventory management, digital pick and pack or the day to day running a warehouse. Shiphero, like Shopify+ was a bit of a leap of faith for us. Particularly the upfront cost. We already had most of the hardware for a pick and pack station (printer, scale etc) but purchasing ipads and scanners represented a not-insignificant investment before we could effectively use the software. Since onboarding and using the system volume has increased dramatically. So much so that the investment in the Shiphero and the hardware seems laughable now. When you factor in labor costs, and lost revenue due to inventory errors, packing errors, and slow/disorganized shipping Shiphero pays for itself very quickly. Our situation was a little tricky in that we had to coordinate with some difficult international carriers and use cases for DDP shipping. It took us longer than I would have wanted to get this up and running, but I genuinely believe we were an edge case and that most merchants will find transitioning to Shiphero to be easy.

Vantagens:

Tight, logical and painless integration with Shopify, great pick/pack UI, feature set which enables even small businesses to operate like a fulfillment center, easy to onboard packers and CS agents, great shipping rules and rate engine which allows rate shopping and dynamic carrier/service selection... Other companies will have you sign 5 figure contracts for "enterprise" software which preforms only marginally better than Shiphero does in practice. There's a balance between complexity and practicality here---and in my opinion Shiphero NAILS it's niche. It gives you all of the features "the big guys have" without an insane contract/price commitment or a system so complicated you require dedicated staff just to manage things. If you're on Shopify, syncing is bi-directional for most things. This means that you'll only really find yourself going to Shiphero to update inventory and mange orders. By default, pricing, variant settings, skus etc all sync from Shopify. This lets you and your staff continue to use Shopify normally, and Shiphero doesn't have to pretend to be your store. It just does what it was designed to do---streamline your warehousing and fulfillment.

Desvantagens:

User based pricing model is restrictive but fair, "admin dashboard" UI---while utilitarian---is cluttered and occasionally results in user errors, documentation is not always comprehensive and admin UI lacks clear and concise tooltips, not optimized for certain types of international carriers (APC), returns functionality is clunky and although functional could be better

Do not work with ShipHero

Comentários: Terrible, I wish I never worked with ShipHero

Vantagens:

I have never experienced such a horrible logistics partner. Something needs to change at ShipHero. We are unable to get our B2B orders and FBA orders out. They do not communicate and need 10+ days to get orders out and we still have FBA orders from December we have not been able to fulfill. The damage from ShipHero has been awful to our business and I wish we never worked with them. I warn whoever is considering working with ShipHero to not work with them. They have been terrible logistic partners.

Desvantagens:

I have no problems with the software, the problem is ShipHero doesn't ship anything out on time!!

ShipHero is no longer reliable.

Comentários: We are still having issues from 3 months ago that have not been resolved. ShipHero used to be amazing), but this 3PL now has the potential to kill your business. Orders are being shipped past SLA deadlines. They have lost multiple boxes of inventory (100s of units in each). They never arranged pickups with their international partner (Passport), so hundreds of international packages went missing. I am still waiting for my promised refund to be processed which was supposed to arrive in 5-7 business days. It has been weeks. Support is lacking, as they say they are looking into it and then never follow up. Really sad as I used to love and recommend this company to everyone.

Vantagens:

ShipHero is competitively priced, and up until about 4 months ago, was an amazing partner in our business.

Desvantagens:

Recently service has gone downhill - it is like I am working with an entirely different company.Lost large amount of inventoryShips packages past SLA deadlineCustomer support is not what it used to be

ShipHero Review

Vantagens:

The software does everything my ecommerce company needs to run operation. Picking and packing? It's awesome, using tablets and barcode scanners for accuracy and batch picking for speed. Shipping? We select the Cheapest option and ShipHero finds and prints the cheapest shipping carrier method that gets it there in time, without us having to do work. Stock management? It just works. Purchase orders and receiving? Yep, does that. Returns management? Yep, that too, plus customers can generate their own returns, which is pretty much a requirement for ecommerce in 2018. Add in great reliability, support people that get things done. I recommend ShipHero

Desvantagens:

It takes time to get setup initially. There's a learning curve, and you need to ask some questions to get the setup correct. I don't have much else.

Great WMS bringing flexibilty to the organization

Comentários: Shiphero makes us able to setup 2 warehouses and ship thousands of parcels per week in less than 4 months with a small team and limited resources.

Vantagens:

Being able to setup automation rules as well as the bulk ship feature makes the work a lot easier. The basic features are very reliable and the overall system availability rate is great. The graphQL API is very useful and we use it a lot.

Desvantagens:

Some features looks like they were not fully tested before being deployed. I often need to reach the support team because of bugs. I don't like having to switch between the two dashboards (app.shiphero and shipping.shiphero). It's very confusing for some features such as the purchase orders management. Apple iDevices are great but they are not suitable for intensive warehouse use. Having and android app would be a great improvement.

Outstanding.

Comentários: Efficient warehouse management system at a great price.

Vantagens:

Easy to use for our team. Excellent support both pre and post sale. Innovative features including the ipad/iphone apps for warehouse team.

Desvantagens:

software is amazing as it stands, but the thing I like least is that it's not available within Shopify admin control panel and you have to access a new set of logins etc.

ShipHero review

Comentários: It is an easy system to use but we have many issues that have been a hassle since we have gotten this system.

Vantagens:

I like how easy it is use, very simple system.

Desvantagens:

I dislike that we constantly have to switch our USPS internationals to UPS Standard every time because we get sequence errors. It is a pain to have to switch these orders every time. I dislike that the way picking is set up that when the picker is picking the system does not give them more than one location for an item incase that the item was not there in the first location. I dislike that the item count does not change until it is packed not when it is picked from the location. I dislike that we have items in locations that in the system the inventory count is 0 but we physically do have items in those locations.

ShipHero is the best inventory/shipping system I have encountered.

Vantagens:

The syncing capabilities to Shopify and the accuracy of inventory. The customer service is always very helpful and quick because of their chat feature.

Desvantagens:

Not compatible with Quickbooks yet. We do wholesale orders through Quickbooks and have to take extra steps to transfer it to ShipHero which gets tedious.

Outbound Manager

Comentários: Very Bad have had to add triple the staff in picking and the production has dropped 40%

Vantagens:

Pack is easier This is all that has really not given us issues

Desvantagens:

Picker do not have an alternate location Inventory is not removed from inventory until it is packed Causing Pickers to pick items that have already been picked Address are not in line with what the customer entered

TERRIBLE CUSTOMER SUPPORT

Comentários: Seriously terrible customer service. I've emailed them 3 times in the last 4 weeks without any response.

Vantagens:

It works fine for housing inventory, basic order shipping requests.

Desvantagens:

It is not very sophisticated and we wish we could customize it a bit more.

Needs Upgrading

Vantagens:

Send POs to vendors in the system and know inventory.

Desvantagens:

Can not track how many units you have sold in 30 days so you know what quantity you should order next. Also, can’t enter tracking numbers so that the ShipHero can track arrival date. Also, want ShipHero to send me an email anytime a new item is received

Excellent service

Comentários: I can't praise these guys enough. I was a complete newbie and, in a nutshell, they did all my thinking for me. Very helpful, and, most importantly, proactively helpful. Terrific work guys!

Vantagens:

The clear presentation of the logistics involved.

Desvantagens:

Takes a little getting used to, but all good.