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Sobre Heymarket

SMS empresarial para suporte, marketing, vendas e operações. Os contatos nunca precisam instalar um aplicativo; sua equipe obtém recursos de nível comercial.

Saiba mais sobre o Heymarket

Vantagens:

The software UX is amazing. Been able to implement logic based on response is truly mind-blowing.

Desvantagens:

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed.

Notas do Heymarket

Pontuação média

Praticidade
4,5
Atendimento ao cliente
4,5
Recursos
4,3
Relação qualidade/preço
4,3

Probabilidade de recomendação

8,6/ 10

O Heymarket tem uma classificação geral de 4,5 em 5 estrelas com base em 44 avaliações de usuários no Capterra.

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Filtrar avaliações (44)

Holly
Holly
Independent Sales Director, EUA
Usuário do LinkedIn Verificado
Cosmético, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

All around excellent!

5,0 há 6 anos

Comentários: Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

Vantagens:

Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

Desvantagens:

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

Maria
Customer Support Manager, EUA
Consultoria de gestão, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

My Experience With Heymarket

5,0 há 2 meses Novo

Vantagens:

I like that we can use Heymarket to send mass business messages to our clients. Heymarket allows lots of customization options. It is a great SMS Marketing solution.

Desvantagens:

No flaws with Heymarket. All features works effectively.

Kelsey
Independent Senior Director, EUA
Varejistas, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Product- High Price Tag

3,0 há 6 anos

Comentários: HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

Vantagens:

I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

Desvantagens:

The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great! (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

Andrew
Staff Team Leader, Colômbia
Telecomunicações, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

SMS Hey Market review

4,0 há 3 anos

Comentários: Our overall experience has been good, but I'm pretty sure it could be better. Some agents has reported not been able to login from ZD, they need to send SMS directly from the web page.

Vantagens:

We like that it's an easy SMS App, also the integration with ZD, we can set up templates and use the same one for automated messages like collections or surveys, which is great!

Desvantagens:

The App fails with some Zapier time zone automation to send messages, also, and one of the things we don't like is that, sometimes, Login in ZD using the Hey Market is giving us some issues, and instead of sending SMS through ZD we need to it over the webpage.

Sean
Owner, EUA
Fotografia, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Former Heymarket User

4,0 há 3 anos

Comentários: Overall Heymarket does texting really well, but I wouldn't say its a one stop for marketing needs. It's pleasantly laid out and very easy to pick up for a less tech savvy person. Overall a good product, but lacking in some features like automatic campaigns. I had to pair it with Zapier in order to automate things and I wish it was just already there.

Vantagens:

It had a really clean interface. Templates were easy to create and use. It was really easy to toggle between multiple numbers if you had them. I had two phone numbers when I was using it. It seemed like normal texting to me and I could access it on my phone or on my laptop easily. It worked very well for texting customers.

Desvantagens:

I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set.

Robin
Indpendent Sales Director, EUA
Cosmético, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Wouldn't Have a Business Without It

5,0 há 6 anos

Comentários: They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

Vantagens:

-Easy to Use -Campaigns and lists make it easy to follow-up with customers and prospects -Templates save me TONS of time -Customer service is top notch! -The app is AMAZING! Runs smoothly and seamlessly.

Desvantagens:

-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket! -No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

Avaliador Verificado
Usuário do LinkedIn Verificado
Imobiliárias, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Love the ease of use of Heymarket!

4,0 há 6 anos

Comentários: N/A

Vantagens:

Easy to use. Fast. Holds most basic info.

Desvantagens:

Nothing except maybe that I still need to copy & paste numbers between recipients. It would be great if it had an auto-fill feature with the contacts since we are normally just swapping numbers.

Barbara
Barbara
EA, EUA
Usou o software para: Mais de um ano
Fonte da avaliação

great tool better then emails in some cases

5,0 há 7 anos

Comentários: we have been able to reach our 400+ agents and know they are reading the text.

Vantagens:

easy to access on my phone or pc agents read texts and not always emails and are happy to respond in a timely manner.

Desvantagens:

i guess the con would be the ease of attaching a photo or flyer would be the hardest (not really hard)

Resposta do Heymarket

há 7 anos

Thanks Barbara! We're enhancing how photos are attached to messages to further simplify it.

Tracie
Tracie
Realtor, EUA
Usuário do LinkedIn Verificado
Imobiliárias, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Texting is Key

5,0 há 6 anos

Comentários: My staying in touch with my clients has become much easier with texting by Hey Market.

Vantagens:

Hey Market is easy to use. Texting is almost always getting open unlike email these days.

Desvantagens:

There is not anything i do not like at the moment.

Matt
Matt
CEO & Co-Founder, EUA
Usuário do LinkedIn Verificado
Software, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Excellent tool for customer text messaging

5,0 há 6 anos

Vantagens:

Easy to use and feels like native text messaging, but with some amazing additional features so that our whole team can field messages from our customers. We're at the smaller scale, but they clearly have some features that will help as we grow.

Desvantagens:

Would love it if custom fields would display in-line as part of contact info (instead of behind a button click), which is helpful for our use-case.

Ian
Marketing Coordinator, EUA
Construção, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Unorthodox Use – But it works!

4,0 há 6 anos

Comentários: Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.

Vantagens:

We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

Desvantagens:

The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

Resposta do Heymarket

há 6 anos

Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future. Thanks!

Maud
Digital Marketing & Communications Manager, França
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Everything you need for your marketing process in one package!

5,0 há 2 anos

Vantagens:

It offers many tools for the most effective execution of the marketing process. We have achieved a lot in terms of marketing and follow-up.

Desvantagens:

I am very impressed with this platform. I didn't see any downsides.

Chuck
business coach, EUA
Imobiliárias, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Stay Connected via Text

5,0 há 5 anos

Comentários: Overall I was very pleased and will suggest it to those that I feel it will be a fit for.

Vantagens:

With ease I was able to communicate with my associates as a group they were categorized in or the whole roster. Quick and easy !

Desvantagens:

I was needing a product that I could use unlimitedly and with Heymarket, the cost is based on your useage.

Molly
administrative assistant, EUA
Gestão da educação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Hey Market for PFA

4,0 há 6 anos

Comentários: We're able to reach out to people via text without having to distribute our phone number with those text being sent. It makes communication with our clients much easier.

Vantagens:

Makes things really easy for us in the office as far as getting in contact with who we need to get in contact with.

Desvantagens:

I can not set notifications to go to my cell phone.

Juan
Agent, Specialist., EUA
Usou o software para: 6 a 12 meses
Fonte da avaliação

Love it would definitely use it.I tried but couldn't practice offline.Need 24/7 easy easy access.

4,0 há 7 anos

Vantagens:

The concept of multiple answers/text/msgs as you zero in on the really motivated buyers. Please help.

Desvantagens:

Not for Mac or IOS. Although I spoke to support team, I wasn't able to prepare & set up without using real people who would not be happy to be a part of an "experiment" as you try the messaging and get replies for practice purposes. I can use it a couple of times a week or more depending on the season. Usage is now at its lowest if at all.

Resposta do Heymarket

há 7 anos

Hi Juan - thanks for the feedback. Heymarket has an iOS app that was featured as a best new app in the App Store (https://itunes.apple.com/us/app/heymarket/id985015852?ls=1&mt=8). Heymarket Web works in any web browser for Mac (eg, Chrome, Safari, Firefox). We'd like to help you get setup and productive with the service again. Feel free to contact us at [email protected] or message us at (415) 562-0100. Thanks!

Ramy
Client Success, Canadá
Software, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Integral to our success!

5,0 há 5 anos

Vantagens:

HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!

Desvantagens:

It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.

Ed
Manager, EUA
Gestão de organizações sem fins lucrativos, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Love Heymarket!

5,0 há 6 anos

Comentários: I use this app regularly. I searched for some time to find it. I highly recommend it to those who want to build a clientele steadily and easily.

Vantagens:

This is the only software I'm aware of that allows you to blast hundreds of texts to customers from a dedicated number, while not looking like spam. It then allows for individual, ongoing two-way communication, with your existing or prospective customers. All is done without ever revealing your personal phone numbers. This is a great app at a great price, for enhancing relationships and creating value in today's mostly impersonal world.

Desvantagens:

Notifications could be better, as sometimes the app does not chirp or give sounds. New features have been slow to be added, though app is robust. Also, there have been times when the messages "waiting-to-be-read" count is incorrect.

Gavin
Customer Support Manager, EUA
Artigos esportivos, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A Good Start

4,0 há 6 anos

Comentários: We are now easily able to send and receive text messages (including photos and other attachments) with our customers. This improves our customer's experience and saves emails and phone calls that would otherwise take more time to communicate the same information.

Vantagens:

Heymarket makes it easy for us to respond to customer text messages quickly and to prioritize responses across multiple teams.

Desvantagens:

One of the features that drew us to Heymarket was that the text messages would come from our company phone number. Unfortunately it turns out there is a limit to how many texts can be sent this way. Beyond that point the texts come from a Heymarket generated number, which creates a confusing and inconsistent experience for our customers.

Josh
Owner, EUA
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Cutting Edge Idea, Implemented Well.

5,0 há 6 anos

Comentários: We've been able to consolidate all of our texting between clients and allow other staff members to take over conversations easily. Conversations also don't get lost if you have to switch phones, so it also helps with customer management.

Vantagens:

I liked the fact that I could categorize all of my clients easily and send out mass texts with custom templates. The software is extremely reliable, and cross-platform functionality (web/mobile app) is incredibly useful.

Desvantagens:

The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered. You also sometimes don't know who you're talking to.

Eric
Owner, EUA
Usou o software para: Mais de um ano
Fonte da avaliação

Best mass texting software there is! Simple to use and very functional. Great customer service too!

5,0 há 7 anos

Vantagens:

The best thing about this software is the easy to use interface and very customizable lists and contact imports. You can create any fields you would like and then autofill the data for the entire group with message templates after you set them the first time.

Desvantagens:

There is nothing that I do not like about the software. Earlier on the uploads were not as efficient but now you can automatically add the contacts to specific lists directly though the initial upload and it is great.

Chuck
Productivity Coach, EUA
Imobiliárias, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Real Estate Productivity Coach

5,0 há 6 anos

Comentários: GREAT experience with the product and with customer service and their follow through!

Vantagens:

I can create groups for ease of targeting a specific group with a message I love the ease of it connecting to my contacts already in my phone The speed I am able to get a message / alert in front of my clients The ability to attach a photo / attachment within the message

Desvantagens:

I would like the ability for a few more characters in my mssages

ANGEL
OWNER, EUA
Seguros, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Heymarket

4,0 há 6 anos

Comentários: We have been able to increase and at the same time facilitate communication with our clients. Everyone texts and responds to text.

Vantagens:

The ease of use and simplicity. Very user friendly.

Desvantagens:

It used to have a feature to export conversations under the plan we have. This is not included in our plan anymore. It is now included in a more expensive plan. We were very disappointed when we lost the feature.

Daniel
Owner, EUA
Roupa e moda, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Run my Business through HeyMarket

4,0 há 6 anos

Comentários: Heymarket is a great to put a personal touch on reaching your customer list. I find the reminder and mass text that send personalized messages with the customers first name at the header, extremely effective and useful to reach customers and elicit a response.

Vantagens:

Great features that make interacting with customers efficient and seamless.

Desvantagens:

The messages take a while to load and the app crashes periodically.

Millie
transaction coordinator, EUA
Imobiliárias, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great Tool!

5,0 há 6 anos

Vantagens:

I like that we can all stayed linked in and connected to each other. HeyMarket makes it really easy for my team to stay on top of every support question we receive.

Desvantagens:

I can't attach images, so when we need to send photos we have to use other platforms

Resposta do Heymarket

há 6 anos

Hi Millie - thanks for the review! Heymarket does support images (MMS) and links. We'll reach out to help out with this.

James
Founder & CEO, EUA
Varejistas, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great product that is lightweight, reliable, simple yet robust

5,0 há 7 anos

Comentários: We use heymarket to manage customer communication regarding delivery, order updates and specials.

Vantagens:

Both the iOS and desktop user interface are very easy to use with just the right balance of feature set . Its also very very nice that you can contact customer support directly via text vs having to navigate somewhere else.

Desvantagens:

There currently is not support for shared short codes. It would be nice to have this function inside the platform so that you can manage all SMS functionality together.