18 anos ajudando empresas
a escolher o melhor software
Sobre Shopmonkey
Software inteligente e simples para executar, entender e cultivar sua oficina de reparo.
We all love how the reports seem to make a game out of earning money.
In my opinion , a " pay per feature " instead of the bundles packages.
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Avaliação shopmonkey
Vantagens:
Interessante que atende carro leve, médio e grande.
Desvantagens:
Poderia ter maior disponibilidade para Brasil.

Fantastic software!
Vantagens:
Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.
Desvantagens:
I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.
Shopmonkey Rules!
Comentários: With anything beginning takes a little time. However, it reminds me of a smartphone. Very intuitive regardless of if you come from an Android or Apple device you will figure it out!
Vantagens:
Customers love this! Very thorough service -- and what I mean by that is you can offer a customer an experience like no other. Text msg, send pictures, and upload videos to a multi-point inspection report. In the year 2023, customers typically choose text msg communication over phone calls. It's a great tool!
Desvantagens:
I wish we switched sooner! Change is hard but this is one change we should of done sooner!
Not Suitable for Full time Repair Shops But Enough for Custom Shops
Comentários: On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends.
Vantagens:
Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily
Desvantagens:
UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue
ShopMonkey will keep you Sane!
Comentários: I use ShopMonkey on a daily basis in the shop for most management needs. There is way too much to do and it takes the bookkeeping aspect of the mind a bit.
Vantagens:
Shop Monkey is so simple to use compared to competitors. It is user friendly for those of us not super online.
Desvantagens:
ShopMonkey can run a bit slow. It has lag between clicks and pages.
Alternativas consideradas anteriormente:
Shopmonkey review
Comentários: The system being cloud based is very nice.Shopmonkey is a decent system.
Vantagens:
Easy to use. The final invoice looks professional.
Desvantagens:
When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better.
Organized and easy to use!
Comentários: It was very easy to learn. I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease! It was a huge weight lifted off my shoulders.
Vantagens:
I highly enjoy the convince of how the site is set up! It is very easy to keep things organized and it helps me check in customers quicker!
Desvantagens:
I have only been with my current employer for less than a month and so far I have found nothing that I dislike about shop monkey!
STILL DEVELOPING DO NOT WORK WITH THEM
Comentários: I hope they do better than this. this is very sad. I have tried to work with them and even spent an entire month convincing my team we would switch to them and now i am utterly embarrassed. This company is all about grabbing people in, and once youre in they dont care about you. I run a shop with 10 employees, 30-40 cars a month. This is NOT the app for us. They are way behind and still developing as they go along. That much is clear.
Vantagens:
You can create an invoice like any other app.
Desvantagens:
EXTREMELY BEHIND ON UPDATES and NEEDS TONS TONS TONS OF SUPPORT WHICH THEY DONT GIVE YOU. Try calling their support line... oh wait, they dont have one. You have to WRITE to them through the website, through a messenger app... and theyll reply when they feel like it. Kicks my employees out of the app on their phone randomly. The system for the mechanics to use is very convoluted and not easy to use.
Alternativas consideradas anteriormente:
Streamlining Work Orders and Customer Communication
Vantagens:
We love the ease of communication with customers through Shopmonkey! Being able to send a quick message, attach pictures of what we're talking about, and have them authorize services withouth having to take time to call each time has streamlined our customer service and time management. It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion. The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a detailed work order.
Desvantagens:
Integration with Quickbooks was definitely a rough start for a few months. We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and things that transfer from shopmonkey in odd ways which takes time to correct. It is also laggy at times and takes a while to receive payments, authorize services, etc
Simple to operate for automotive industry
Vantagens:
Easy to setup and implement with our ERP and accounting software. Produce invoice and payment processor in real-time.
Desvantagens:
Need to improve customer support from Shopmonkey. They never get back to me with solutions for every inquiry that I ask them.
kar services llc
Vantagens:
kept track of in progress and assignment of techs
Desvantagens:
hard to use and navigate was confusing too
Comprehensive and Time-Saving Auto Shop Solution
Comentários: My overall experience with Shopmonkey has been highly positive. The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable insights into my business performance. I have also noticed an improvement in the management of my human resources, thanks to the platform's team leadership and management tools.
Vantagens:
I am continually impressed by Shopmonkey's commitment to exceeding customer expectations. Their strategic approach to providing effective processes and procedures has made running my auto shop much more efficient. The platform's excellent communication tools and determination to deliver commercial results have significantly benefited my business.
Desvantagens:
Although Shopmonkey offers a comprehensive range of features, the learning curve for new users can be steep due to its cluttered interface. I believe that a more streamlined design would make it easier for users to navigate the platform. Additionally, the customer support team could be more responsive to quickly address queries.
Ryan's Shopmonkey revie
Vantagens:
The software is very easy to use and pretty much covers everything i need to keep up with trucks that are coming to my shop, what trucks are here at my shop, keeping up with my parts inventory and billing jobs out with ease. I am very happy with shopmonkey. Whenever i have a question or concern the chat link is always in the lower right corner of the screen with the shopmonkey team ready to help me! This is one of my favorite features! i type in my question and within a few minutes someone is chatting with me to help me figure out what it is i need to do and if that doesnt help they will call me within minutes. There is no waiting hours or until the next day for help. When adding parts to your inventory it asks for the price oyu paid for the part and then allows you to choose the % mark up you want on it. It does all the math for you which saves time. My favorite feature is being able to send invoices with the option for my customers to pay the invoice online. I am very happy and will stay with shopmonkey!!
Desvantagens:
Now for the bad....well, to be honest, there is no bad that i have found yet. Sure there are a few little things that I would like to change but heck, a lot of things in shopmonkey are editable to customize it to your liking. I have been using this software for roughly 6 months now and i am still learning. As of now, I have no complaints.
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Shopmonkey software for wrenching Ryan’s auto repair
Comentários: I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees
Vantagens:
The ability to send and get estimates approved by cell phone and email
Desvantagens:
The payment system it takes two rolling business days to get payments from shopmonkey to my business account
Great system for any auto shop!
Comentários: Overall, I think Shopmonkey is definitely an asset. We run two shops with it. There are some issues when we switch back and forth between shops, and you will find some thing through out the day you wish it had, But overall its a great system!
Vantagens:
I like how easy Shopmonkey is to use and the customer service is great. It really streamlined a few things for us. It communicated most of the time with QB with out any effort
Desvantagens:
There are a handful of features which would be nice and there are some bumps too.
Shopmonkey is a great value for it's capabilities.
Comentários: The tool is great, but the support staff is greater. From my trial run, to now. They are on top of it and a great to work with. Their strong support was a major contributor to why I chose to go with Shopmonkey.
Vantagens:
Ease of use. You can easily figure out how to accomplish most task.
Desvantagens:
Cores should be able to be added when you receive a part and then catagorize it so that the bookeeping would be easier.
Great what it does
Vantagens:
Being able to look parts up and finish the project
Desvantagens:
Nothing much it helps out a lot and gives great infew
Game Changer
Vantagens:
Switching to this system has completely changed how we operate as a team. Making an estimate, sending to client, and collecting funds couldn’t be easier.
Desvantagens:
Being able to collect ACH and google calendar integration.
allows users to create and manage estimates
Vantagens:
There might be a mobile app available, enabling users to access essential features on-the-go.
Desvantagens:
Regular update and then is I like it this software you in the battle function and all the things
The best software for any automotive related shop.
Vantagens:
Being able to send customer quotes of service and labor with approvals.
Desvantagens:
The credit card fees are a bit high, it would be nice for the option to upgrade packages for a smaller CC fee.
So cal classics
Comentários: It’s good, easy to use and have a professional look
Vantagens:
I like the professional look and the features like vin look up, email and txt estimates and invoices
Desvantagens:
The phone app is limited, only using it to scan license plates and vin numbers
Greta product for running and managing your shop
Comentários: Over it’s a great product with a lot of features that are useful.
Vantagens:
Ease of use. Everything flows easily.
Desvantagens:
Vary rarely, but sometimes it can be laggy
Shop monkey
Vantagens:
Keeps files organized for easy location
Desvantagens:
Amount of time from order to confirmation
I love Shopmonkey
Vantagens:
I love how user friendly this is! Our customers love the ease of being able to pay online and they love appointment reminders
Desvantagens:
Nothing really. Anytime we have a question its answered and I havent run into any huge issues in the 2 years we've been using it
Excellent software for automotive related businesses!
Comentários: With the system only being about 2 years in development, Shopmonkey has outdone other programs which have been around for many years. The owner of Shopmonkey, Ashot... has been EXTREMELY accommodating in pushing features into the app which we otherwise would not be able to function without. He literally EARNED my business. I would note that it may been under unique circumstances though. My automotive related business was a little different than their existing services which they supported. We actually do vehicle wraps and vinyl graphics for personal vehicles as well as commercial advertising. I believe that Ashot saw a need to support these features in an attempt to expand the reach of his software to include my industry. The near future for us with Shopmonkey looks extremely promising. The planned features will incorporate practically everything we could ever ask for from this app, if not more. Our shop workflow relies on this system and Shopmonkey has truly made our POS/CRM system so much more seamless. Customer interactions function directly through the app, so everything is in one place and easier to track. I am truly impressed and thankful to have found these guys.
Vantagens:
This app is extremely intuitive and thoughtful. Where many apps fail on UI, Shopmonkey has excelled at providing a beautiful interface with features that make sense. The customer service is unparalleled with in-app chat, directly connecting you with the developers and Shopmonkey LISTENS... they have an amazing feedback section which allows users to post app suggestions, comment on suggestions and rate them up! Once Shopmonkey moves the features into planning or development stage, the suggestions get tagged as such and the features that were requested, actually get incorporated into the app!! Maybe not all of them, but whatever makes sense of course and whatever has the most demand.
Desvantagens:
If I had to say what I "liked the least" about the software... would be that it was still in it's early stages and still being developed. This isn't exactly a huge downfall and there are actually advantages of this like the fact that I feel we have a bit more leeway to get features we want incorporated... but.. certain features that are a bit more advanced or just plainly further down on their development roadmap, well those are just things that we have to wait for... excitedly. There 'are' negatives associated with software which is in its early steps.. some people may not be able to work with features that may be temporarily "buggy" or lacking. I personally am a "little" anal retentive with things like this... but after searching for software which was available to my industry... and using many different application "free trials"... I saw something in Shopmonkey which didn't exist with anything else I could find on the market. So, in short... the things that I like the least... are by far outweighed by the things I like about the app.