17 anos ajudando empresas
a escolher o melhor software
Sobre Trustpilot
A plataforma de avaliação mais poderosa do mundo, que ajuda você a se conectar e criar confiança com os clientes.
Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints.
Sometimes reviews are blocked or blurred out which makes me wonder what is actually missing.
Filtrar avaliações (1.173)
Uso
Classificar por
Filtrar avaliações (1.173)
Totalmente confiável
Comentários: De modo geral, é importante ter uma confiança em algo que você quer comprar ou usar e conseguir opiniões reais, nos deixa mais seguros e evita que possamos cair em golpes.
Vantagens:
Quando vejo o selo da Truspilot, fico mais tranquilo, pois, sei que as opiniões não são dos funcionários ou conhecidos do dono. Acho de muita importância esse trabalho, pois, os reviews são realmente verificados e são de pessoas reais. Confio bastante!
Desvantagens:
Até o momento, estou satisfeito! Não tenho o que acrescentar.
Recomendo
Vantagens:
ótima ferramenta para deixar a sua opinião
Desvantagens:
Não tenho nenhuma observação a fazer em relação à ferramenta.
I have received alot of trust pilots than expected and it is much easier to access these
Comentários: Trustpilots are part of my incetive at work so I tend to make sure that my name appear on the platform and trust pilots work the same as google reviews
Vantagens:
The fact that a customer can mention my name and the whole world will know that I provided an efficient service
Desvantagens:
One star especially when they close to my name
Resposta do Trustpilot
há 9 meses
Hi Avela, Thanks for the feedback. We're glad to hear that you're finding our platform to be easy to use when accessing your reviews! Thanks, The Trustpilot Team
Decent tool to manage all reviews about my business
Vantagens:
Trustpilot has a very user-friendly UI and UX on their main dashboard. I also really like the UI design choice, for example the stars symbol, they look really pretty
Desvantagens:
The tool is not powerful in letting me filter out and know for sure whether the reviewers are authentic people or just bots.
Resposta do Trustpilot
há 5 meses
Hi Mai, Thanks for sharing with us. We're glad to hear that you're enjoying the user experience with Trustpilot! If you ever think a review breaks the rules, you can always flag this for our team to look into. If they find that a review violates our guidelines, action will be taken. Thanks, The Trustpilot Team
Disappointing Service and Misleading Practices
Comentários: As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines. I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication. Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem. The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability. For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience. In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution.
Vantagens:
Their website is fairly well-designed and easy to use.
Desvantagens:
Untrustworthy business practices and kartel-like methods. Your score is greatly affected by your interest in buying the products to be able to build up positive reviews.
Resposta do Trustpilot
há 11 meses
Hi Jacob, Thanks for taking the time to share this with us. While we don't love hearing that you haven't had the best experience with Trustpilot, we appreciate feedback in all of its forms. If you could leave us with more information surrounding your account, we can follow up with our team on this one and try our best to improve your experience. Thanks, The Trustpilot Team
Trustpot, my go to, reliable advisor.
Comentários: Impressive. Have saved me several times from buyers remorse.
Vantagens:
Comes in very handy when making decisions about products or services.
Desvantagens:
Sometimes it’s difficult to verify authenticity of the ratings given.
Resposta do Trustpilot
há 3 meses
Hi Jessica, Thanks for sharing! We love hearing that Trustpilot has been useful for you when finding trusted companies. Thanks, The Trustpilot Team
Waters of Customer Feedback
Vantagens:
User-Friendly Interface: The website is easy to navigate, making it simple for users to submit reviews.
Desvantagens:
Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers.
Resposta do Trustpilot
há 5 meses
Hi Ashish, Thanks for your review. It's great to know that you're finding Trustpilot to be easy to use for reviews! Thanks, The Trustpilot Team
Trustpilot is a brand you can Trust
Comentários: So far, my overall experience has been OK. I would definitely recommend them to Businesses looking for honest reviews.
Vantagens:
What I like best about Trustpilot is the fact that they make you go through a screening process to detour people from leaving fake reviews or trying to blackmail or bribe merchants.
Desvantagens:
Sometimes they will deny your review, even if it’s honest without explanation
Resposta do Trustpilot
há 5 meses
Hi, Thanks for sharing with us! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team
Paid platform isn't worth it
Comentários: Personally wouldn't recommend Trustpilot. It's a have-to-use in some cases but I wouldn't pay for it.
Vantagens:
Reliably trusted by the population as a source of genuine reviews.
Desvantagens:
Very little accountable to help us prevent 1* reviews that were left by competitors or none-genuine sources. The paid plan feels like a big commitment for very little gain.
Resposta do Trustpilot
há 2 meses
Hi James, Thanks for getting in touch. We're sorry to hear that you're not loving your Trustpilot experience. We do do lots to protect our platform from fake reviews. If you see something that breaks the rules, you can always flag this in your B2B dashboard or directly to our Content Integrity team via our whistleblower form. If there's a specific case you'd like us to look into, please don't hesitate to get in touch directly via this form https://support.trustpilot.com/hc/en-us/requests/new. Thanks, The Trustpilot Team
Trust Pilot quite literally shows you everything
Vantagens:
I like that it shows a lot of options in a pretty wide range depending on what you're looking for.
Desvantagens:
It also shows you things that are pretty irrelevant for what you search
Resposta do Trustpilot
há 3 meses
Hi Marnie, Thanks for sharing with us! We're glad to hear that you're liking using our platform to find lots of reviews. Thanks, The Trustpilot Team
Great Job 👍
Comentários: Every time we want to know about a product or company, we visit Truspilot to verify that we are choosing the right one.
Vantagens:
They help us choose products according to the rating they get on their website.
Desvantagens:
We have no complaints about this company.
Resposta do Trustpilot
há 3 meses
Hi Lourdes, Thanks for the review! It's always nice to hear that Trustpilot has been a useful tool when finding a trustworthy product or company. Thanks, The Trustpilot Team
Trust Pilot - 5 Stars
Comentários: Good overall service that I am happy with.
Vantagens:
Good way to know and trust firms and businesses that may be used. A helpful way to understand what others are thinking.
Desvantagens:
Very good service, but perhaps some reviews cannot be trusted.
Resposta do Trustpilot
há 3 meses
Hi Callum, Thanks for the review. We love hearing that you're finding Trustpilot to be a helpful way to read about others' experiences! Thanks, The Trustpilot Team
Trustpilot helped me
Comentários: My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks
Vantagens:
What I like about it is that it is available on many platforms and programs from different companies with very helpful reviews
Desvantagens:
Maybe there are some Fake reviews on Trustpilot
Resposta do Trustpilot
ano passado
Hi Karis, Thanks for sharing with us! We love to hear that you're finding reviews on Trustpilot to be helpful. Thanks, The Trustpilot Team
Everything is good with Trustpilot
Comentários: What an amazing experience I had with her. She allowed me to evaluate products, applications and platforms by reading reviews and comparisons with the ability to share my experience with ease. Thank you, keep it up.
Vantagens:
What I love about Trustpilot is the possibility of getting a new vision of the products with ease
Desvantagens:
Maybe the external appearance of the platform
Resposta do Trustpilot
ano passado
Hi Figo, Thanks for the review! We're so happy to hear that you're loving your Trustpilot experience. Thanks, The Trustpilot Team
Trustpilot
Vantagens:
The platform itself has great value and is a useful tool for managing one's reputation.
Desvantagens:
I find it annoying that there isn't an app to expedite smartphone research.
Resposta do Trustpilot
há 9 meses
Hi Khushi, Thanks for your review. It's nice to know that you're finding our platform to be of great value for managing your reputation! Please know that we do have an app and this should be available to you in the app store. Thanks, The Trustpilot Team
trust in trustpilot
Comentários: great tool to keep your online presence number 1
Vantagens:
the best part with trustpilot would be as a business owner we rely on reviews trustpilot keeps you on track and notified of all reviews
Desvantagens:
website could be more interactive with more tools besides the review management
Resposta do Trustpilot
ano passado
Hi Jammi, Thanks for your review! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team
An effective ally against scams and crafty people
Comentários: I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of worlds, good and bad, I use trustpilot mainly to be able to make a first online selection and to understand so which websites are more reliable than others. On many occasions it has allowed me to fall into guaranteed scams, in fact the websites were perfectly created and seemed to be reliable sites, but reading the reviews on trustpilot, left by unfortunate people who had fallen for it before me, I understood that instead it was a scam that would have cost me money and time. I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know. Fundamental division into categories to find new inspiration.
Vantagens:
I like the ease of use and clarity of the content.
Desvantagens:
I don't like the lack of an app that can speed up smartphone research.
Resposta do Trustpilot
ano passado
Hi Vincenzo, Thanks for the feedback. However, we do have an app! This should be able to be found in your app store today. We're also glad to hear that Trustpilot has been a useful resource for you to reference! Thanks, The Trustpilot Team
Functionality
Vantagens:
The most intriguing thing about trust pilot is the intetface. Easy to use and very engaging
Desvantagens:
There is nothing least to like about trust pilot its a day saver.
Resposta do Trustpilot
há 7 meses
Hi Smart, Thanks for sharing with us! It's always nice to hear that our community is finding it easy to use the platform. Thanks, The Trustpilot Team
Best patient engagement product made
Vantagens:
Trust pilot provided us an Avenue to get fist hand feedback from our patients. The information obtained helped us improve our processes and EHR/patient experience.
Desvantagens:
There is absolutely no con with trust pilot.
Resposta do Trustpilot
ano passado
Hi Sussan, Thanks for the review. We love hearing that it's been useful for you to collect feedback from your patients using Trustpilot! Thanks, The Trustpilot Team
Aquire reliable review information
Vantagens:
It is very professional review platform. All reviews are assesed by the platform, hence only reliable review are very helpful. Resulting I know what to expect when doing a first time ordering at a company withour worrying about mal practices.
Desvantagens:
Not applicable. I really haven't any negatieve experiences so far.
Resposta do Trustpilot
ano passado
Hi, Thanks for the review! Thanks, The Trustpilot Team
Good and trusted system for reviews
Comentários: Using it for less than half year. It's easy to implement but it's hard to uplift feedback score when you start from industry average rating (3.6 in my case)
Vantagens:
It's respected by many people. It's recognised in most organisations. It's important if you sell stuff on your own website.
Desvantagens:
There are people selling positive feedback on fiverr and other platforms.
Resposta do Trustpilot
ano passado
Hi Arnold, Thanks for sharing with us. We love hearing that you've put your trust in us! We do know that there are a few bad apples out there that are trying to misuse our platform as well as other review platforms, and our team has invested heavily in trying to combat review sellers. Thanks, The Trustpilot Team
Easy way to check
Vantagens:
Easy and fast to use. Clean intuitive wall
Desvantagens:
Nothing..maybe more pics posted help better
Resposta do Trustpilot
há 9 meses
Hi Tiziana, Thanks for the feedback. We're glad to hear that you're liking using Trustpilot for reviews! Thanks, The Trustpilot Team
Gives so much credibility to a company
Vantagens:
Companies who aren't on Trustpilot are at a huge disadvantage. Makes it easy for them to handle complaints, but mostly it can convince customers to dare take the leap of faith and use your services (at least when scores are on the higher end and complaints are handled professionally).
Desvantagens:
There's a sense of a lack of control. If you manage your business poorly or sell a subpar product you might lose credibility from an excess of bad reviews.
Resposta do Trustpilot
há 8 meses
Hi Eva, Thanks for sharing this with us! It's great to know that you're finding Trustpilot to be a reliable source of information. Thanks, The Trustpilot Team
Important mission accomplished
Vantagens:
Trustpilot offers an easy way to see how users evaluate service providers and possible collaborators, helping my business decide who to use and who to avoid. Similarly, it is a trusted platform to engage my own customers in case they have an issue with what I provide.
Desvantagens:
It is a little too easy for complaints to remain on the platform even though issues have been resolved between customer and provider.
Resposta do Trustpilot
ano passado
Hi Simon, Thanks for sharing. It's great to know that you're liking our platform and finding it to be a trusted place! Thanks, The Trustpilot Team
I love Trustpilot!
Comentários: If you want to make sure that a website is legit, use Trustpilot... It'll not let you down!
Vantagens:
Whenever I need to check the validity or verify another website, Trustpilot is my go to website. I love the ease of use
Desvantagens:
There's nothing that I don't like about Trustpilot!
Resposta do Trustpilot
há 9 meses
Hi Nathan, Thanks for sharing! It's nice to hear that you love Trustpilot and that we're your go-to spot for reviews. Thanks, The Trustpilot Team