--- description: Tudo sobre UseResponse: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UseResponse - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [UseResponse](/software/170123/useresponse) # UseResponse Canonical: https://www.capterra.com.br/software/170123/useresponse Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/170123/useresponse?page=2) > Um avançado sistema de gestão de ideias com emissão de tíquetes de suporte técnico. Preço a partir de $ 15/mês. > > Conclusão: 36 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o UseResponse? Ideal para qualquer tipo de negócio como bancos, universidades, operadoras de telecomunicações, operadoras móveis, vendedores do mercado ios e Android. Usado principalmente por empresários, gerentes de suporte e agentes de marketing. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 36 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: UseResponse - **Localização**: Long Beach, EUA - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: US$ 199,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local) - **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, holandês, inglês, japonês, português, russo, tailandês - **Países disponíveis**: Alemanha, Canadá, Dinamarca, Espanha, Estados Unidos, França, Japão, Países Baixos, Suíça, Áustria ## Recursos - Alertas/notificações - Alerts/Escalation - Análise de dados - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Catalog Management - Chuva de ideias - Comentários/notas - Comunicação multicanal - Controles/permissões de acesso - Discussions/Forums - Edição de texto - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de filas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Ideation - Importação/exportação de dados - Macros e modelos de respostas - Modelos personalizáveis - Monitoramento de reclamações - Painel de atividades - Pesquisa de texto completo - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de edição - Rastreamento de interações - Relatórios e estatística - Relatórios personalizáveis - Roteamento automático - Segmentação de clientes - Segurança de dados - Suporte do cliente - Third-Party Integrations - Vários idiomas ... e mais 3 recursos ## Integrações (12 no total) - Confluence - Google Workspace - HubSpot CRM - Jira - Meta for Business - Salesforce Platform - Slack - Twitter/X - WhatsApp - WordPress - Zapier - Zoho Projects ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) - [Sistemas de Gestão de Ideias](https://www.capterra.com.br/directory/10027/idea-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [Salesforce Service Cloud](https://www.capterra.com.br/software/136189/salesforce) — 4.5/5 (823 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1719 reviews) ## Avaliações ### "Your Customers Satisfied With Your Support, Service, Chat and Much More" — 4.0/5 > **Pedro** | *13 de agosto de 2021* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: A great working tool this, it worked right on my system. Perfect support agents, always accurate, we are no complaints or anything like that thanks to support. I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool. This tool allows me to have more interactions with the customer, multiple customers at the same time. It's good because it integrates with a lot of other software we use. > > **Desvantagens**: Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat. Just for the price, as I think the plans are a little high, and that's it. > > My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help. as I said, we can still integrate with other platforms. For example, Facebook messenger, among others. We were able to resolve things via live chat. It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved. ----- ### "Ticket management at its peak" — 5.0/5 > **Usuário anônimo** | *11 de outubro de 2021* | Administração pública | Taxa de recomendação: 10.0/10 > > **Vantagens**: What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app > > **Desvantagens**: It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app. > > I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction. ----- ### "Took unauthorised payment from our card on file and refused to refund it" — 1.0/5 > **Avaliador Verificado** | *26 de junho de 2023* | Serviços e tecnologia da informação | Taxa de recomendação: 0.0/10 > > **Vantagens**: Integrated with other systems we use and had a realtime dashboard. > > **Desvantagens**: No single view of customer, no agents knowledge base, extremely untrustworthy and unprofessional company > > We decided to leave partly through the lack of ability to store customer details and link tickets to them, but also through a few instances of dealing with their support team and finding them very unprofessional and almost vindictive. On one occasion we lost a lot of articles from our knowledge base because we deleted the user that wrote them. Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back. We complained about this, so they said they would refund us, but on doing so also then deleted the articles they had brought back so we didn't get even half of our problem solved.When found another system to move to we then discovered Useresponse had taken an unauthorised payment from our lodged card. This was for a full years fees and was taken only 2 months after we had signed up for a years extension so still had 10 months left. The company refused to refund the payment.I would strongly warn anyone against using the system as the company doesn't work to their customers best interests. ----- ### "Great product, Great support & consulting" — 5.0/5 > **Michaela** | *5 de março de 2021* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10 > > **Vantagens**: We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks. > > **Desvantagens**: Nothing worth mentioning, and it seems bug free too. > > On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting. ----- ### "Easy to use, highly customizable and a customer support that is second to none" — 5.0/5 > **Lennert** | *3 de março de 2021* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. > > **Desvantagens**: The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the feature. > > We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/170123/useresponse?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/170123/useresponse) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados