---
description: Tudo sobre Zendesk WFM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Zendesk WFM - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Zendesk WFM

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> Software de gestão da força de trabalho para gerenciar melhor todas as operações da central de atendimento por meio do Zendesk.
> 
> Conclusão: 18 usuários atribuíram a nota **4.9/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Zendesk WFM?

Organizações que usam o Zendesk Suite para suporte aos clientes.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.9/5** | 18 Avaliações |
| Praticidade | 4.8/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.9/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais |
| Recursos | 4.7/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Zendesk
- **Localização**: San Francisco, EUA
- **Fundada**: 2007

## Contexto comercial

- **Preço inicial**: US$ 25,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: alemão, búlgaro, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, grego, hindi, holandês, húngaro, indonésio, inglês, italiano, japonês, norueguês, polonês, português, romeno, russo, sueco, tailandês, tcheco, turco, vietnamita
- **Países disponíveis**: Alemanha, Argentina, Austrália, Brasil, Canadá, Dinamarca, Estados Unidos, Filipinas, Finlândia, França, Irlanda, Islândia, Israel, Malta, México, Noruega, Países Baixos, Portugal, Reino Unido, Singapura e mais 3

## Recursos

- Agendamento automatizado
- Controle de comparecimento
- Gestão de comparecimento
- Gestão de funcionários
- Gestão do quadro de horários
- Gestão do tempo livre
- Orçamentos/Previsões
- Relatórios e análise de dados
- Third-Party Integrations
- Troca de turnos

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Assistência 24/7

## Category

- [Software de Gestão de Mão de Obra](https://www.capterra.com.br/directory/30210/workforce-management/software)

## Categorias relacionadas

- [Software de Gestão de Mão de Obra](https://www.capterra.com.br/directory/30210/workforce-management/software)
- [Aplicativo de Escala de Trabalho](https://www.capterra.com.br/directory/30756/employee-scheduling/software)

## Alternativas

1. [Clockify](https://www.capterra.com.br/software/169607/clockify) — 4.8/5 (9239 reviews)
2. [Paylocity](https://www.capterra.com.br/software/86714/webpay) — 4.3/5 (1829 reviews)
3. [Connecteam](https://www.capterra.com.br/software/153140/connecteam) — 4.6/5 (5120 reviews)
4. [Jibble](https://www.capterra.com.br/software/156992/jibble) — 4.8/5 (1662 reviews)
5. [QuickBooks Time](https://www.capterra.com.br/software/148488/tsheets) — 4.7/5 (7003 reviews)

## Avaliações

### "Great tool for IT, HR, and EHR." — 5.0/5

> **AJ** | *22 de janeiro de 2026* | Hospitais e Saúde | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly.
> 
> **Desvantagens**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done.
> 
> Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\!

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### "Best Value and Support in the Work Force Management Game" — 5.0/5

> **Luis** | *15 de outubro de 2021* | Mobiliário | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Analytics, ease of set up, customer support and user friendly system for the agents.
> 
> **Desvantagens**: I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team.  That is rare in my experience with vendors.
> 
> Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space.  The initial setup and onboarding was smooth and our account representative \[SENSITIVE CONTENT\] has been with us every step of the way.  Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported.  This is honestly what I appreciate the most.  Systems can be improved and modified, but that level of care you can't teach.  It has to come naturally.  Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request.  Tymeshift is full of MVP's, too many to name, but you know who you are.

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### "Reliable Workforce Management with Strong Scheduling Features" — 5.0/5

> **ALISSA** | *7 de abril de 2026* | Mobiliário | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Its intuitive scheduling tools and seamless integration with Zendesk Support. The platform makes it easy to forecast staffing needs, manage shifts, and track employee performance in real time. I especially like the employee tracking and scheduling features, which help keep operations organized and efficient. The interface is user-friendly, and once set up, it streamlines workforce planning significantly
> 
> **Desvantagens**: One downside is that customer support can sometimes be slow to respond or not as detailed as needed for more complex issues. There are also occasional bugs or glitches, especially when updating schedules or syncing data. Additionally, the pricing can feel a bit high for smaller teams, and some advanced features have a learning curve.
> 
> Overall, my experience has been positive. It provides strong workforce management capabilities, especially in scheduling, forecasting, and employee tracking. While there are minor issues with support responsiveness and occasional bugs, the platform delivers solid value and helps improve operational efficiency. It’s a great tool for teams already using Zendesk, as the integration adds even more convenience.

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### "Helpful for onboarding as a remote employee" — 4.0/5

> **Avaliador Verificado** | *23 de dezembro de 2024* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: It makes it helpful to communicate with my HR staff and IT staff.
> 
> **Desvantagens**: It wasn't always super intuitive but it was helpful overall.
> 
> Its made things easier for onboarding in my remote job.

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### "WFM made easy" — 5.0/5

> **Rafael** | *30 de novembro de 2021* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us.
> 
> **Desvantagens**: The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system.
> 
> It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had.

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## Links

- [Ver em Capterra](https://www.capterra.com.br/software/170953/tymeshift)

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