--- description: Tudo sobre ZIWO: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ZIWO - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [ZIWO](/software/171265/ziwo) # ZIWO Canonical: https://www.capterra.com.br/software/171265/ziwo Página: 1 / 6\ Próximo: [Próxima página](https://www.capterra.com.br/software/171265/ziwo?page=2) > Software de central de contato na nuvem implantado instantaneamente. Totalmente baseado em API. Plugins de CRM.. Conecte agentes reais ou virtuais. > > Conclusão: 108 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o ZIWO? Solução de central de contato baseada na nuvem que ajuda as empresas a gerenciar a comunicação do cliente com rastreamento de chamadas, mascaramento de chamadas, conferência, enfileiramento de chamadas, transferência de chamadas e mais com o call center virtual. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 108 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ASWAT Telecom & Media - **Fundada**: 2016 ## Contexto comercial - **Preço inicial**: US$ 40,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: francês, inglês, árabe - **Países disponíveis**: Arábia Saudita, Barein, Catar, Egito, Emirados Árabes Unidos, Iraque, Kuwait, Marrocos, Omã ## Recursos - Acesso para Celular - Alertas/notificações - Alerts/Escalation - Ações ativadas por eventos - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Compartilhamento de arquivos - Comunicação multicanal - Converter texto em voz - Discador automático - Distribuição automática de chamadas - Duração da chamada - Entroncamento SIP - Extensões virtuais - Ferramentas de colaboração - Geração de relatórios por extensão - Gestão da qualidade - Gestão de campanhas - Gestão de chamadas perdidas - Gestão de filas - Gestão de listas de chamadas - Gestão de pessoal - Gravação - Gravação de chamadas - Grupos de chamadas - Identificador de chamadas - Interface do agente - Monitoração de chamadas - Para call centers - Personalização da voz - Planejamento de pessoal - Previsão de trabalho - Rastreamento de chamadas - Rastreamento de conversão - Rastreamento de palavras chave - Registro de chamadas - Registro de respondentes - Relatório de chamadas - Relatórios de campanhas inbound - Relatórios de campanhas outbound - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Softphone - Suporte remoto - Transcrição de chamadas - Transferência de arquivos - Transferência de chamadas ... e mais 8 recursos ## Integrações (20 no total) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell ... e mais 5 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Programas de Gravação de Ligações](https://www.capterra.com.br/directory/30533/call-recording/software) - [Software de Controle de Chamadas](https://www.capterra.com.br/directory/30901/call-tracking/software) - [Software Cloud PBX](https://www.capterra.com.br/directory/31102/cloud-pbx/software) - [Software de Comunicação na Nuvem](https://www.capterra.com.br/directory/31362/cloud-communication-platform/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3412 reviews) 4. [Zoho Desk](https://www.capterra.com.br/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [JustCall](https://www.capterra.com.br/software/157853/justcall) — 4.1/5 (224 reviews) ## Avaliações ### "Reliable Contact Center Solution with Room for Improvement" — 4.0/5 > **Shrouk** | *8 de maio de 2025* | Serviços ao consumidor | Taxa de recomendação: 8.0/10 > > **Vantagens**: ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. > > **Desvantagens**: While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. > > My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. ----- ### "Efficient and Reliable – Our Experience with ZIWO" — 5.0/5 > **Rayan** | *18 de junho de 2025* | Internet | Taxa de recomendação: 8.0/10 > > **Vantagens**: We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. > > **Desvantagens**: Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs > > Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer ----- ### "Easy and Helpful Tool for Calling" — 3.0/5 > **Hassan** | *17 de junho de 2025* | Serviços financeiros | Taxa de recomendação: 8.0/10 > > **Vantagens**: its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting > > **Desvantagens**: Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support > > It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. ----- ### "Customer Service TL" — 5.0/5 > **Hassan** | *9 de junho de 2025* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. > > **Desvantagens**: While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. > > Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. ----- ### "Ziwo fulfills the requirement well" — 5.0/5 > **Sachin** | *18 de junho de 2025* | Roupa e moda | Taxa de recomendação: 9.0/10 > > **Vantagens**: Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. > > **Desvantagens**: The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices > > From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.capterra.com.br/software/171265/ziwo?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/171265/ziwo) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados