--- description: Tudo sobre Swell: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.com.br/software/172802/swell Página: 1 / 16\ Próximo: [Próxima página](https://www.capterra.com.br/software/172802/swell?page=2) > Permite às empresas coletar comentários da experiência do cliente em tempo real: NPS, CX e avaliações online em sites importantes. > > Conclusão: 356 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Swell? O Swell se concentra em ajudar as empresas com localizações físicas. Muitos clientes que usam o Swell estão nos setores de assistência médica, varejo, serviços e hotelaria. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 356 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Swell CX - **Localização**: Cottonwood Heights, EUA - **Fundada**: 2016 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Austrália, Canadá, Estados Unidos, Nova Zelândia ## Recursos - Agendamento de campanhas - Análise de dados visual - Análise de sentimentos - Análise de tendências - Automatização de processos e fluxos de trabalho - Coleta de dados de multicanal - Compartilhamento social - Comunicação multicanal - Cupons móveis - Estrutura de pesquisas NPS - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gestão de campanhas - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de respostas - Integração de redes sociais - Mensagens de SMS - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Modelos personalizáveis - Monitoramento de reclamações - Monitoramento de revisões - Notificação de avaliações - Painel - Personalização de mensagens - Planejamento de campanhas - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Respostas automáticas - Segmentação de clientes - Solicitação de avaliação - Third-Party Integrations - Visualização de dados ## Integrações (80 no total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... e mais 65 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) ## Categorias relacionadas - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.com.br/directory/31024/review-management/software) - [Software de Interação de Pacientes](https://www.capterra.com.br/directory/31085/patient-engagement/software) ## Alternativas 1. [Trustpilot](https://www.capterra.com.br/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.com.br/software/152997/birdeye) — 4.7/5 (703 reviews) 3. [Yotpo](https://www.capterra.com.br/software/144389/yotpo) — 4.5/5 (376 reviews) 4. [GiveMe5.ai](https://www.capterra.com.br/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Weave](https://www.capterra.com.br/software/141842/weave) — 4.3/5 (668 reviews) ## Avaliações ### "Great alternative\!" — 4.0/5 > **Mason** | *12 de outubro de 2021* | Varejistas | Taxa de recomendação: 7.0/10 > > **Vantagens**: We love all the thoughtful extras they have built into the application. We made the switch and we are glad we did\! > > **Desvantagens**: It needs to run a little bit better. Swell hasn’t worked out all the kinks > > We love the product and feel like they really listen to their customers\! ----- ### "Game Changer" — 5.0/5 > **Savannah** | *29 de abril de 2022* | Construção | Taxa de recomendação: 10.0/10 > > **Vantagens**: We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers. > > **Desvantagens**: It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker. > > Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead. ----- ### "Please fix your app" — 1.0/5 > **Nikki** | *19 de outubro de 2023* | Serviços ao consumidor | Taxa de recomendação: 0.0/10 > > **Vantagens**: Replying to a customer is easy. As long as no one sends you a message while you are typing. > > **Desvantagens**: Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number. > > We call your program "Not so Swell". ----- ### "BirdEye was good; Swell is GREAT\!" — 5.0/5 > **Nicole** | *1 de fevereiro de 2021* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague\! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct\! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(\!\!) with Swell\! > > **Desvantagens**: The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request. > > I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations\! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic\! ----- ### "Swell was the perfect choice\!" — 5.0/5 > **Joshua** | *15 de outubro de 2021* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before\! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof\! > > **Desvantagens**: There were a few bugs in the beginning, but its been pretty smooth sailing so far\! > > The entire process has been excellent and its made such a huge improvement on how we communicate with potential and current customers. ----- Página: 1 / 16\ Próximo: [Próxima página](https://www.capterra.com.br/software/172802/swell?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/172802/swell) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados