--- description: Tudo sobre Cx MOMENTS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cx MOMENTS - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Cx MOMENTS](/software/173487/cx-moments) # Cx MOMENTS Canonical: https://www.capterra.com.br/software/173487/cx-moments > O Cx MOMENTS detecta e encaminha automaticamente os problemas dos clientes em tíquetes de suporte. Conecte-se ao Zendesk, ao Freshdesk e ao Salesforce em três cliques. > > Conclusão: 4 usuários atribuíram a nota **5.0/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Cx MOMENTS? Varejo, software, SaaS (software como serviço), fornecedores de aplicativos, logística, atacado, distribuidores, provedores de serviços de telecomunicação, ISP, ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **5.0/5** | 4 Avaliações | | Praticidade | 5.0/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.8/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CX MOMENTS - **Localização**: Blackrock, Irlanda - **Fundada**: 2016 ## Contexto comercial - **Preço inicial**: € 200,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 11–50 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Países disponíveis**: Irlanda ## Recursos - Alerts/Escalation - Análise de dados preditiva - Automatização de processos e fluxos de trabalho - Chatbot - Questionários e feedback - Reconhecimento de voz - Vários idiomas ## Opções de suporte - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Programa de Inteligência Artificial](https://www.capterra.com.br/directory/30938/artificial-intelligence/software) ## Alternativas 1. 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[Equally AI](https://www.capterra.com.br/software/1015679/equally-ai) — 5.0/5 (112 reviews) ## Avaliações ### "Great product allows us to quickly an efficiently what customers are saying about our products." — 5.0/5 > **Russell** | *10 de julho de 2018* | Taxa de recomendação: 10.0/10 > > **Vantagens**: CxMoments takes vast amounts of data and turns it into actionable information without the need to pull up each case individually. > > **Desvantagens**: Lack of tutorials stings at first but once you get used to navigating the options it will become second nature. > > Quick ad efficient data analysis. ----- ### "Exactly what we have been looking for\!" — 5.0/5 > **Patrick** | *20 de setembro de 2018* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy to set up - the default data model was much more powerful than expected. Easy to build specific models and datasets Correlation of CSAT scores tied to very granular segments within our products Will also be used by our developers and our product teams to track effectiveness of feature releases etc. > > **Desvantagens**: This section was difficult to populate. You have to contact them to create a user, but they are very responsive and helpful. It's a bit light on the knowledge base content, but again they are very responsive and helpful. > > We have been capturing tons of support ticket data for years but never had a succinct way to drill, visualize and extract until now. The default modelling is very powerful, I just pointed to our CRM and once the model processed the data we had great insight. Now that we have some more specific models built we can finally leverage this archive of data as well as track trends, monitor performance of new software and hardware releases. It even associates the CSAT scores of each agent to very granular subsets of data. It would be hard to imagine going back to the old, tedious and inaccurate ways we used to extract data in the past. Excellent work by the team at CX Moments\! ----- ### "Helps a lot with performance management" — 5.0/5 > **Kobus** | *9 de julho de 2018* | Serviços financeiros | Taxa de recomendação: 9.0/10 > > **Vantagens**: Centralized view of entire FreshDesk plus the ability to report on issues raised plus the graphics that be used in reporting > > **Desvantagens**: Some features would be helpful like selecting a status to be able to report on tickets generated per status. Current open tickets as an eample ----- ### "Very easy to understand, and helpful to my business" — 5.0/5 > **Hilary** | *9 de julho de 2018* | Mídia digital | Taxa de recomendação: 10.0/10 > > **Vantagens**: Its easy to navigate through the system, and find the information you are looking for. It so far has been the best product for my team to get information about our users effectively. > > **Desvantagens**: Takes a little time for the product to analyze your data - but well worth it. So far I wouldn't really change anything. > > Customer feedback ## Links - [Ver em Capterra](https://www.capterra.com.br/software/173487/cx-moments) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Dados estruturados