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Sobre MYR POS
Um POS feito para restaurantes de serviço rápido, pedidos para levar para casa e para comer no caminho, feito para agilizar suas operações.
It was very easy to integrate it with Leaves House's team and with our the other softwares and hardwares that we were using. It also works with the SRM (Quebec).
No option to add lock screen with multiple user, only one code for the boss and that's it unlike Maitre D where the staff have to put their code before punching the order.
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Alternativas consideradas anteriormente:
Great Experience
Comentários: This POS allowed us to centralize all the information in put it all in a cloud that is accessible from many devices. This has allowed our company to work more effectively and improve the customer experience by reducing the processing time of the orders. Would highly recommend!
Vantagens:
Very user friendly, easy to install and set up. Our employees understand how to use it very easily and emphasize that it reduced the line up time we had with our previous system. It looks very sleek because it is just an iPad and paying terminals, which allows to have more counter-top space. The customer service is very personalized, always willing to develop to help our needs. In addition, the reports are all online and we can manage all of our restaurant locations under one dashboard.
Desvantagens:
no cons so far. Every challenge we had was right away addressed by their customer service and we managed to find solutions that were tailored to our needs.
Great product!
Comentários: Overall, I changed from Cluster to MYR and we are all satisfied. We get lots of new features that is adapted to our business and we get wowed by our clients all the time. When everything works
Vantagens:
Very simple, super easy to use and to setup.
Desvantagens:
Service and updates. For some reason, I have problems at every update… And one thing that frustrated me the most is at the beginning I had to do my own setup. I am no expert in technology and felt pretty dumb asking so many questions to make sure I am doing everything properly. Service could be better, I know the boys are doing their best… when I am able to get a hold of them it’s 5 stars. They are patient and take their time to help. (Aka [SENSITIVE CONTENT])
Alternativas consideradas anteriormente:
Some bugs in the beginning
Vantagens:
The back office is really convenient, has great reports and easy to use.
Desvantagens:
Had some bugs in the beginning (not that many) but that were really inconvenient for the work flow. Those problems took many months to get fixed.
Alternativas consideradas anteriormente:
Great Decision
Comentários: This was great with all the reports available that my accountant had access to. It took a lot of time and effort out of the equation and made it easier when tax season was around. Overall it helped to determine what was selling best and how better to manage my business
Vantagens:
The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.
Desvantagens:
There were some issues with keeping orders open and adding items - however this bug was fixed through an update
Alternativas consideradas anteriormente:
Solid way to run your cafe business !
Vantagens:
Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.
Desvantagens:
Nothing much, actually. It's been such a positive experience from the start.
Alternativas consideradas anteriormente:
Easy, fast and good value for money
Comentários: From the beginning, a full satisfied experience. Demonstration of the software, implementation of the solution et using since 3 years, including calls to technical support.
Vantagens:
Easy to use, to set up, to learn for employees and low expensive
Desvantagens:
Constant evolution of the software adapting to technical constraints as restaurants caracteristics
Koomi is speeding you to market!
Comentários: Koomi app is one of our key partners! Koomi's team is right over the phone with me as soon as I need it. We are always welcome to share ideas, to report observation on little details to push further (development) and even to ask for features to come! It just make my business management such easy and fun, day-after-day!
Vantagens:
Koomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine). This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want. I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop!
Desvantagens:
No major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi!
Koomi review
Vantagens:
Its accessible from my phone. Has gotten easier to train staff on screen layout.
Desvantagens:
When it crashes it feels like there are too many hoops to go through to figure out why. Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service. Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.
Easy to use, perfect for coffe shops
Comentários: Very good experience in general.
Vantagens:
Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.
Desvantagens:
Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.
Resposta do MYR
há 6 anos
Hi Gabriel, Thank you for your feedback ! Since the latest update of Koomi app, how would you rate your connection with the MEV? Looking forward to hearing from you soon. The Koomi Team
Koomi is good for me
Comentários: Koomi M is excellent with my bakery’s products. Adding or deleting products is easy.
Vantagens:
Simple, efficient. No waste of time using koomi. Reports are clear and useable for accounting
Desvantagens:
Network management. Airport behind my routeur seems to be the origin of network problems
Resposta do MYR
há 6 anos
Hi Jean Jacques, Thank you for your feedback ! Since the latest update of Koomi app, how would you rate your connection with the MEV? Looking forward to hearing from you soon. The Koomi Team
Alternativas consideradas anteriormente:
MYR has it all
Comentários: Overall this is a great tool for our business! From setup to customer service we would recommend it to anyone!
Vantagens:
We use this software daily and we love how easy it is to train our employees. Given it follows the same model as an app, there is relatively no problem being proficient by the end of the first shift. The integrations are great with Piecemeal, Uber & Quickbooks.. it takes a lot of human error out of the business. We love the online ordering & the ease of use for both the customer and the business. Overall we love this software and wouldn't consider changing for anything!
Desvantagens:
We do not like that we do not have an app on our phone to quickly check sales or make changes. Logging in through the web browser feels clunky and not up to today's norms for online POS.
not ready for the public
Comentários:
It's ok. I know it can't be for every individual demands of customers, but if the cms and app were more open to customization features on the client side, it would really help. The fact that it's a pretty closed system is a big thumbs down. The simplicity is acceptable and nonetheless a good app. Just hoping for more for the pricing. i feel just hiring a backend dev for a one off system would be just as expensive but with more features.
Also, customer service is horrible. No answer to emails.
Vantagens:
cms is easy to use. its locally made. i feel like it's a small startup in a competetive market
Desvantagens:
lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax. connectivity issues. Doesnt work offline or on location. Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something. overall doesnt help me in productivity but adds a workload that could be avoided if new features were created. updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service
Small restaurant user
Comentários:
It's positive, I've worked with most big POS services in the past and this system is perfect for a smaller place like ours. No extra features that would pay for/otherwise not use.
Customer service is super nice.
Vantagens:
Simplified programming Ease to produce several types of reports Good tech support
Desvantagens:
Unable to customize (colour code) item buttons of place them in specific order on screens Several updates Limited options to pay for the koomi service (They only accept credit cards)
Terrible customer sery
Comentários:
Terrible service l. When you have a problem, there’s never really an agent there to help you 24/7!
We had to close on the weekends since the software was down and there offices had no contact support on the weekends
The software needs a better design platform and a 24/7 customer support agent.
They are wuick to take your money but are gone when you need real help.
The reports are not timed properly even if you set it up in the eastern time zone and you want the report at a certain time it wont send it to you untill 3-r hours
Vantagens:
The only think I like is that it’s user friendly
Desvantagens:
Glitches Doesn’t communicate with the Mev It keeps disconnecting There is no system of colours Its hard to punch in food items as theres no proper distinction Forced to get the latest Ipad for a mediocre software
KOOMI
Vantagens:
It’s easy and simple to use, new employees pick it up right away. It’s very efficient and speeds up transactions. It’s extremely reliable. Customer service is a phone call away. It’s a perfect situation.
Desvantagens:
Nothing really.. I have no complaints.
Great system great staff
Vantagens:
I like how easy the system is to use and the ability to add or delete items from my cellephone or any other device.
Desvantagens:
Honestly I don’t see any cons. When I have had issues it was not the system that was at fault.
Strongly recommand!
Comentários:
Excellent customer service! Great technical support when needed.
The software is very userfriendly and easy to learn for new employes...
We have been using Koomi for a year and a half now and we are so far very happy!
Vantagens:
Very easy to use. Not expansive. Great customer service!
Desvantagens:
It would be interesting to be able to put (and it might be eventually?) quantities to the items. For invertory management.
Using Koomi for my bistro
Comentários: Great been using it for 2 years and subscribe to a year plan
Vantagens:
That you could structure it the way you like it It’s easy to use
Desvantagens:
Can’t put orders per clients , only 1 bill or separate bills
Wish customer service was better
Comentários: Poor due to customer support not existing. Sad to see.
Vantagens:
The reports on the admin portal are very helpful. We use them daily.
Desvantagens:
It seemed impossible to receive any customer support. Emails and calls went unanswered unless we followed up several times. Tried resolving the same issue for multiple days and ultimately just gave up. Features that were sold never materialized. Disappointing.
Alternativas consideradas anteriormente:
User friendly
Vantagens:
It is very easy to use, we have frequent updates, don’t need a very elaborate training to use it, everybody can use it
Desvantagens:
MEV disconnect frequently Have to reconnect the clover (paiement machine) at least once every three days
Good review
Vantagens:
Easy to set up and use. Mostly intuitive and comprehensive
Desvantagens:
Can be complex to navigate when your inventory diversifies.
Simple and Fantastic, great
Comentários: Very responsive customer support.
Vantagens:
Everything is integrated. All my data is in 1 place. The online ordering platform is amazing.
Desvantagens:
So far no complaints, they have addressed most of my problems.
A very cool look and easy use
Comentários: I recommend it without any hesitation ... Overall experience very satisfactory
Vantagens:
it's very simple to use and modern design
Desvantagens:
the loss of daily connection with Clover
Best pos software for a coffee shop!
Vantagens:
Information is all in the cloud. You can access everything from any browser.
Desvantagens:
Interface could be more compact. Other than that, everything is super!
Simple solution for small restaurant operation
Comentários: Great service, easy setup, good onboarding and documentation.
Vantagens:
We opened a small café and wanted to keep ordering, table service, POS stuff simple. MYR is a counter service option with some table service options that was easy to implement. It does everything we need and costs a fraction of the typical restaurant POS systems.
Desvantagens:
The range of the network for table service is short - so it's a counter service option first.