Avaliações do QuickBooks Payroll

Sim, bom !

Vantagens:

Aplicativo de uso muito Bom ! Consigo fazer o que preciso e uso diariamente.

Desvantagens:

Poderia ter menos burocracia. Uso de forma legal mas poderia ter campos não obrigatorios

Easy to deploy payroll system for any sized organization

Comentários: Easy to use, easy to set up and get going

Vantagens:

The ease of importing hours, processing payroll (including through direct deposit), keep track of taxes, and processing annual W2s.

Desvantagens:

It was a bit more expensive than we would have liked to pay given that we are a small nonprofit.

The Efficient, Easy & Quick Way to Pay Employees.

Comentários: I pay our employees biweekly using QuickBooks and it could not be any easier or any more efficient.

Vantagens:

I find using QuickBooks Payroll to be a quick and easy way to pay our employees.

Desvantagens:

The only thing I dislike about QuickBooks Payroll is the inability to reverse a direct deposit once it's been processed.

Quickbooks Payroll don't be fooled

Comentários: If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.

Vantagens:

The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.

Desvantagens:

The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties.

The best site for payroll and tax help!

Vantagens:

I enjoy everything about QuickBooks online payroll. It sends me reminders each week to complete payroll for the week, helps me keep track of important tax and banking information, and how much will be taken out each week/month for taxes and payroll. My employees also appreciate that they get an email sent as soon as I complete payroll with how much they will be getting paid that week.

Desvantagens:

There is not anything yet that I dislike about QuickBooks payroll! My employees and myself appreciate this site. It is laid out great and is very use to access/use.

Don't miss out on simplifying your payroll

Comentários: it's easy to use once you get a system down, little to no errors and makes payroll days easy and manageable on top of all other duties.

Vantagens:

easy to use, integrates well with our day to day office functions.

Desvantagens:

Seems to have frequent updates so they pop up is annoying but it is necessary

There are better payroll products out there even if your CPA insists on using Quickbooks

Vantagens:

I like that it integrates into Quickbooks which the CPA insists we use for accounting.

Desvantagens:

3 times out of no where direct deposit would stop working, I could not process payroll except by check, and I would have to call Intuit and spend 1+ hours with some clueless tech support agent that couldn't use their own tools (Salesforce / force.com ) to upload a copy of my ID so a team that can't be contacted could verify my account, only to have to repeat this every 6 months. I got stuck having to fly home from vacation to manually runs checks once. Got hit with penalties for payroll tax not filled on time. I escalated my issue multiple times no once could give me answers (I suspect it was related to a name change that happened from when I bought it 5 years ago to when I got married) and eventually I switched to Rippling which does way more, and has excellent support.

Fantastic Payroll Software

Comentários: My overall experience with QuickBooks Payroll has been very positive. Paying my employees correctly and on-time with direct deposit has never been easier.

Vantagens:

I love QuickBooks Payroll's ease of use in paying my employees and automatic tax calculations.

Desvantagens:

I don’t have any dislikes for QuickBooks Payroll.

Best way to keep files

Comentários: I have had great experience when it came time to file taxes I didn't have to dig around for stuff it was all right there made it fast simple and easy

Vantagens:

Anybody you need to share your files with it's so easy at your finger tips

Desvantagens:

I can't think of anything I didn't like about it

Quickbooks Payroll

Vantagens:

Quickbooks allows employees to see their paychecks in detail.

Desvantagens:

I have no complaints regarding the service Quickbooks offers.

My review of Quickbook

Comentários: Overall, I would describe it as a pleasant experience because it gets the job done efficiently.

Vantagens:

Very easy to use and beginner-friendly.

Desvantagens:

It could be a little overwhelming with all the options

Excellent Software & Customer Service

Comentários: I've switched from ADP to Quickbooks Payroll. I really enjoy having all of my businesses extremities implemented under one system. It's basically a one-size fits all. I am able to print my own payroll checks and vendor checks when I want and not have to wait for shipping. I enjoy having that flexibility. I also enjoy the fact that I can implement labor into my project management to see our profit/loss in real time. Excellent service overall.

Vantagens:

Quickbooks online has made it incredibly easy for me to run and maintain my business from an administrative standpoint. I am able to manage my business from an iPad, which gives me the freedom that I need to move around. It is easy to use with an incredibly intuitive user interface. I can track payments, invoices, project management, etc. I will continue using this software.

Desvantagens:

I do not particularly like the Quickbooks mobile application. I've found that it lacks features or is harder to navigate than the online platform. I'm able to pull up the online platform from my iPad, which is the direction I tend to go when using Quickbooks from a mobile device. I wish the mobile application more closely resembled the online web platform.

#CJM

Comentários: It's very easy to use and support are easy to contact and are very helpful.

Vantagens:

We use Tsheets as well to integrate with QB payroll and i find the process to be very easy. Processing payroll as well as the cut off times are easy and excellent for our business.

Desvantagens:

The reporting on payroll is not sufficient, for instance, being able to run customized reports has not been easy. It would also be great to be able to have a secondary payroll user that doesn't have access to all the accounting as well.

Do NOT get this service

Comentários: For the major problems described above, I would not recommend this product to any small business. There are many very good payroll services that are more user friendly, customer orientated and WILLING TO HELP.
These guys are the fat cat who could care less about you, your needs, your business. They act like they are doing you a favor for the chance of doing business with them. Good example - we had a problem on the last day of filing and? They closed their customer service. No help. Period. If you have to file late and get fined, too bad. They also screwed up the direct deposits. This is a unreliable service.

Vantagens:

Basic payroll features all present to list employees info, etc. No problem there. Best feature is that it was embedded into our online Quick Books.

Desvantagens:

the WORST feature of this service which makes it a FAILURE for small business is the inflexibility and rigidity of deadlines. For example the last month of a QTR ends and next day you want to enter data, or even make a small change, for the previous week, or month or quarter - TOO BAD - you can not. Period. No compromise. No hope. Be clear this is ARBITRARY. But they could care less. The Federal filing deadline is 30 days after the end of Qtr. If there is a fixed deadline afterwhich you can not makes changes it should be that. But for some ego power trip reason (meaning no REAL reason) they make it the next day. If you don't keep up to that arbitrary schedule then FU. There is no customer service to help. You have to submit changes in writing and wait 2 weeks. Yes you are paying PREMIUM rate for this service but they don't care. Its like they are deliberately trying to screw you. Same with end of year. Most small business use month of Jan to get their books together. Sorry. By Jan 1 you must have all your payroll done. There is no possibility to enter any data after Dec 31....again....even tho the REAL deadline (Feds) in Jan 31. The small convenience of seeing this inside your online Quick Books is not worth the problems.

Service and support have taken a huge turn for the worse

Vantagens:

Initially, before they took data away from the end user, I liked everything.

Desvantagens:

The customer service has become deplorable as of this writing. Never used to be that way. I have been without my payroll data since 1/16, and after 16 separate phone calls, each running through the same steps over and over, the same results. Nothing. Keep being informed that the "engineering team" is on it, but still no resolutions. They promise to call you back later that day, no call. So, I call back the next morning, and have to go through the entire scenario yet again. At this point in time, I'm researching other payroll companies. Intuit keeps sending me emails reminding me about payroll being due, tax forms being due... and I can't access any of the information to file it. Today, 4/19/16, I was told that there was a big software problem, that I wasn't the only one experiencing it... but, it literally took them 16 separate phone calls from me, no return phone calls from them AT ALL, and me finally getting angry and raising cain before they divulged that information. Not at all happy with Intuit right now. Several years ago, they surveyed users as to how to best run payroll. I was very VERY happy with having the data remain with me, backed up with them, and me filing electronically with the information in my computer. They decided to have everything "secured" in their hands. I stated my concern that the potential arrises to having our information trapped if they have any software or hardware issues... "Oh, no sir!! That would never happen!!" .... and now, I have zero access to my accounts and information. And the only response I got today after raising hell, is, "You have to wait and be patient, sir." ... I would have to say be cautious when deciding to use Intuit right now.

Customer Service

Comentários: Overall it has been easy to use

Vantagens:

Online customer service features/chat option and being able to integrate with QuickBooks software.

Desvantagens:

Some of the updates can be frustrating as well as the importing features (lost files, duplicate files, etc).

Works for our relatively straight forward needs

Comentários: It's been good, and I would recommend it to other companies that have a similar use case to us (not a crazy amount of employees, and no complicated setup for payments)

Vantagens:

I've had many people tell me that QuickBooks Payroll isn't a "true" or "real" payroll system, but I have yet to experience any major problems. Our use case is fairly simple / straight forward, and we have 10's of employees, not 100's. In this context it works very well, handles all the tax reporting almost automatically (there is a bit of manual work, but it's trivial) and basically allows us to manage this fairly simply as a small company with not tons of resources. It handles the direct deposit for our employees nicely as well.

Desvantagens:

This is more of an issue with any Quickbooks product, not just Payroll. The UI is not always super clear, and sometimes you have to go to weird places (from a navigation perspective) to find a particular function. Getting our annual forms for employees and the government is always a pain, because it's been a year since it was done last and it takes some time to find where you can do it in the software. The support is also hit and miss. Sometimes the agent you get is very helpful and solves the problem relatively quickly, and sometimes the agent you get can't even really understand the problem no matter how often you explain it. Finally my last gripe is that I have to manage the dates to process payroll manually. i.e. Quickbooks knows when payroll has to be run, but doesn't send me any type of notification, so I have to manually track this. It occasionally results in running it too close to a holiday, resulting in staff getting paid a day late, I'd really appreciate it if I got a notice from Quickbooks on the last day to process on time, since it's only one of the many things I have to keep track of.

effortless book keeping

Comentários: experience with payroll is really cool, the software actually calculate the holdings and make life easy for me, definitely a robo accountant that i don't have to pay a salary to.
Over all experience : just love it and wish i had it from the beginning of my business. For new users, make use of support. Don't hesitate to call , ask questions , ask again if you have to they will walk you through it. Like i say be dumb and learn it . take the time to do so because the end result is amazing . knowing your finances is straight can save your life. aka....sleep well .

Vantagens:

it keep track of your income and expenses by simply attaching your bank account. almost does your tax return. lol save a lot of time doing your data entry thus cost effective, no need for a special person to enter all your receipts etc keep correct info on all money related transaction and balance your check book , can keep your spending and saving on check. I can make adjustments by just looking at my balance sheet. almost cool for idiots to use. :) perfect

Desvantagens:

if i made a mistake and had to go hunting for the problem, but i can just call up support and let them know ( how stupid i was ) and they just fix it. so not really a con. for invoicing however , can take a little polishing up especially if i am doing an estimate and need to send it out, i must be extra cautious.

Unhappy Customer!!!

Comentários: Having billing issues.
We discovered last month that we were being double billed for our QuickBooks payroll after we converted over to QuickBooks online.
Overpayment came to a total of $1127.
I and our accountant had to spend a total of over 5 hours on the phone attempting to get a refund for this overpayment. Finally my accountant got $474 promised back and had to compinsate me back another $474 from her small business. The other $237 was lost!
After discovering what the charge being taken out of our bank account by intuit was, i then attempted to find a phone number to discuss the issue. I was unable to find any contact information on the website or within our QuickBooks online account.
My accountant then showed me where online there was contact information. I then had to request a call back. There was no phone number or email to the contact Quickbooks with directly to get help with any issue including billing.
We both then spent at least five hours on the phone with different quick books representatives. These representatives were located in the Philippines and not even in the United States. They made promises of emailing me information of where they had authorityTo deduct directly from our checking account and failed to send the information. This was two different representatives. I still haven’t gotten this information.
Intuit has been getting double payment for our payroll services for 2 1/2 years!

Vantagens:

Reconciling bank account both with bank and online.

Desvantagens:

Billing and lack of customer service! No direct contact phone numbers . Representatives in phillipines. Dropped calls and long waiting times. No email contact for help. Lack of follow through.

Full service is great choice for small S-Corps

Comentários: I am a cash flow designer for small businesses. I put structures in place to get them moving their money around their small business for useful reporting and cash flow predictability. Often they are transitioning to S-Corp status and needing to level up their approach to Payroll. I like Quickbooks full service payroll for this.

Vantagens:

Weekly Payroll at no extra cost, which is great for my clients who are primarily small S-Corps not used to running payroll; I have to get that money into their account so they don't mix up their funds and spend out of their business accounts on their personal life. I also like how when there are issues, they walk me through how to fix them in the interface really well. As a non-expert on payroll, using it for only a few clients, this has been really excellent.

Desvantagens:

I wish it was easier to change bank accounts for the draw. Over time I move clients from single checking accounts to split accounts with operations expenses separated in certain ways; at some interval I tend to want to move the payroll draw to a new bank account. This is hard, in part because the settings inside payroll are housed in a weird interface that locks up in weird ways if you login from various accounts at the same time. Feels like old old old software suddenly, not modern Intuit stuff.

Pretty good value but tax and reporting features can be lacking

Comentários: QuickBook’s Online seemed like a great choice but after 1 year of use, we went back to the fully integrated desktop software. No real issues and certainly no issues with tax payment accruals and the reporting is very detailed. Highly recommend desktop software over online.

Vantagens:

QB’s is user friendly and meets all basic payroll needs without issue. Easy vacation tracking and basic reporting services. Takes about 5 minutes to run payroll for a smaller company.

Desvantagens:

A couple of hiccups in the tax payment department using the online version and the reporting was lacking. Customer service was mediocre and took quite a long while to work with for seemingly simple errors that were only correctly handled approximately 50% of the time.

Save the day!!

Comentários: LMR saved me and my team getting paid and walked me through and entire process in one hour that took Surepayroll a month to do. And didn't even get it right. LMR saved that day and it was so refreshing and easy to use and she was so knowledgeable and helpful and really went over and above what I could ask for. I can't believe I didn't sign up with Intuit payroll first. Now I know!

Vantagens:

the UI, ease of use and how everything flows and is connected

Desvantagens:

I can't think of anything right now. So, I may have to get back to you.

Best of the Best

Vantagens:

Love using Quickbooks compared to everything else we've ever tried

Desvantagens:

Not really much, other than the learning curve, but they help out with that a ton. For example, I spoke with [SENSITIVE CONTENT HIDDEN] today who walked me through something I was having issues with. Great job!

User Friendly

Vantagens:

Customizable for my business, I like that some items are automatic.

Desvantagens:

I wish I could make 401k contributions and dhhr payments through quickbooks so that it was done automatically with payroll. I can make deductions but would love for them to be sent.

Easy Payroll app for Small Businesses

Comentários: Overall positive experience with QuickBooks payroll. Helpful to get employees and taxes paid fast.

Vantagens:

QuickBooks Payroll is user friendly and easy to use. Setup and onboarding employees can be done quickly and efficiently, Auto feature for running payroll is a time saver. Filing and paying taxes are taken care of in a timely manner.

Desvantagens:

I wish QB customer support was easier and faster to access.