Avaliações do Grasshopper

Grasshopper allows our small business to have a professional phone presence and never miss a call.

Comentários: It's been easy to use and has saved us a lot of money by not having someone to staff a phone when there isn't a need to have a person on site. The cost is very reasonable and it's completely transparent to customers.

Vantagens:

Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7.

Desvantagens:

It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative.

Very Basic; Room for Improvement

Vantagens:

Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose.

Desvantagens:

One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that.

Would not recommend this

Comentários: We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.

Vantagens:

What I liked most about this software is that it provides a phone number and service that you can access using your laptop and headphones. It is easy to make calls from your computer, and you can send texts and check voice messages as well, and typed transcripts of those voice messages. It provides a professional looking phone system for your business and has a voicemail that is also seems professional and can be set up to transfer to employee's Grasshopper phone numbers or to roll over to their cell phones.

Desvantagens:

The problem with this software is that it is full of glitches. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. It seemed like every week or two, we had to waste time calling in to customer service to get them to fix the problems. Also, you could not send mass texts or multiple texts to more than one person without them seeing each other's phone numbers and all responses going to all people in the group text. So if we had a group session where we wanted to confirm, invite, or remind twenty people, we had to send each text individually through Grasshopper. This involved sending a text, copying it, going back a screen, typing in the next number, pasting the text, and then sending it to the next person. It was a time waster.

Grasshopper is an Amazing Tool for Entrepreneurs

Comentários: We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

Vantagens:

Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out using your vanity number *Voicemails delivered to your inbox or listed to them over the mobile app *Call screening (personal favorite, so I can truly decide if I want to take that call or not!) *Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Desvantagens:

Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

Makes managing a virtual team's phones sound like a fortune 500

Comentários: When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really Grasshopper is letting me use the same phone extension, but point it to any number I want. My virtual team can point their extensions to their cell phones. Traveling in Europe? No-one has to know! And getting my voicemail via email is a game-changer. The dashboard for managing everything is easy and intuitive. I can't tell you about customer service - because I've NEVER needed it. Doesn't that just say it all?

Vantagens:

Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless.

Desvantagens:

It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like.

Expensive service

Comentários: Smallest package is $30 a month. You must pay the year upfront in full.
Didnt use it for 1.5 yrs. Called to cancel and they refuse to give credit back for last 6 months. Found my cell service proveds secondary number for only $10 a month. No long term commitment. I would not suggest anyone use this company. Delays in connecting to incoming calls, costly compared to other options.

Vantagens:

I never really used it. I wasnt comfortable with the way it worked so I never used it.

Desvantagens:

Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service.

It really makes my small business operate so much more smoother. I can take calls remotely.

Comentários: Professional image to my customers and those I serve. Transferring phone calls to anyone on my team at any time, or to any phone line I will be working at. Very cool.

Vantagens:

I like having a professional and high tech phone service, even though my company is very small. My partner and I work from separate home offices, yet we can be connected as if we were in the same office. It gives our small business a great professional image with customers.

Desvantagens:

I wish there was an automated outgoing call service. Maybe they could add that in the future? Also, maybe there is a way and I'm not aware of it, but it would be nice if calls could roll over to the next extension, if the other one was busy.

The best choice for an 800 number in a modern small business

Vantagens:

No hardware required, no complex setup. Easy routing of multiple extensions to different employee numbers. Customizable greetings and hold music. Employees can hear the number before accepting the call and choose to send to voicemail.

Desvantagens:

The web interface is a little dated looking, but it isn't needed often. I'd like to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs.

I've had Grasshopper for several years. It's one of the best investments I've made into my business.

Comentários: The software is easy to use and definitely worth the money. I can't imagine running my business without it.

Vantagens:

I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail.

Desvantagens:

The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting.

Great solution for virtual phone systems

Comentários: We've been successfully using Grasshopper from the last 2 years and it works as expected.

Vantagens:

It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones.

Desvantagens:

I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory.

Affordable option, but unreliable phone app

Comentários: Grasshopper did what we needed it to, it was short on features, but we made it work for multiple years. It is definitely the cost-friendly solution, especially for small businesses, and as long as you are not relying heavily on the phone app and use the desktop application. Also a plus, someone always picked up the phone when we called support, which I really appreciated.

Vantagens:

It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose.

Desvantagens:

The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better options, as the glitches take a significant toll on our ability to do business day to day, causing lots of frustrations.

Grasshopper good for small business

Comentários: I've been using Grasshopper for over three years and have had no need to switch. I have a toll free line that makes it easy for my customers to reach me across Canada.

Vantagens:

Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier.

Desvantagens:

It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far.

Great for small business

Comentários: Grasshopper truly helps small business owners with an easy to start service, great options and an overall great quality product. Some features including text based voicemail, encrypted faxes, text messaging, multiple phone services, and more. I would highly recommend this product as a personal user and have enjoyed using this product for over a year.

Vantagens:

Grasshopper easily allows you to set up an 800 number for small business usage. It synchronizes with any phone very easily and usually takes about 5-10 minutes to begin working. Customers can call, text or fax information to the same number as opposed to having separate extensions which makes it very convenient not only to customers but the client as well. When a person calls you can choose to answer, send to voicemail, and/or check to see who is calling. If you are looking for separate extensions or have multiple employees across the state or nation then Grasshopper can provide service for multiple extensions and you can set up employees with Grasshopper as opposed to providing a business phone.

Desvantagens:

The downside about Grasshopper that I have found is that when a client calls it will automatically pop up as the 800 number you selected. This makes it easy in terms of identifying if someone is calling the business but at the cost of not identifying the customer unless you use the "to see who's calling" option before answering. This is a small issue however and as a personal business owner myself, I deal with multiple clients and customers across the state with frequent new customers whose numbers I wouldn't recognize.

Avoid Ruby service add on; product needs updates

Comentários: The biggest problem was when I upgraded to add the Ruby receptionist service. What was set up as a plan that was only going to cost a few hundred dollars, quickly ran up to costing well over a thousand. I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the problem. The billing was a complete mess and I never got an explanation for it. To make it worse I kept getting automated emails asking if my problem was resolved, and would repeatedly list the questions I still had about the billing. The response was that I needed to call in. I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it was a Grasshopper issue. It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.

Vantagens:

It served its basic purpose of voicemail.

Desvantagens:

Over the few years I used it, they never made any upgrades. The ios app functioned well enough for basic things, but seemed to be forever just a beta product. The website's settings were hard to navigate and setting up the incoming call workflow was too cumbersome.

Straightforward, simple, and cost-effective way to juggle and route multiple phone numbers for SMBs.

Comentários: We use it to run a "website question" 1-800 phone number that routes to different stores and remote individuals at different times with multiple options for service.

Vantagens:

It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers.

Desvantagens:

The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well.

Why Invest in PBX Hardware?

Comentários: We've used Grasshopper for years and dollar for dollar it has been a great investment.

Vantagens:

Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical. The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls.

Desvantagens:

It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier.

Easy way to set up a professional business line

Vantagens:

It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful.

Desvantagens:

They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple.

Perfect for remote businesses!

Comentários: We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.

Vantagens:

Our business needed a virtual phone system that could be accessed anywhere and Grasshopper delivered exactly what we needed! We really enjoy using Grasshopper. It keeps everything in one place where you can easily access voicemails, numbers, set up extensions etc. Really good product.

Desvantagens:

So far I have not experienced anything that would be a con per say, I did accidentally delete an extension once and I wish it would have gave me an option where it asks "are you sure you want to delete this." Either way I was able to quickly add it back on.

It's a great business system for our needs

Comentários: The peace of mind that I can bring my business anywhere I like and not worry about being stuck in the office.

Vantagens:

The fact that we can send certain phone calls to multiple phone lines for our emergency line is amazing and it takes away from stressing on not missing any important calls. I can also hire someone from their home and just transfer the line, very good options!

Desvantagens:

90% of the time the email does not write the message so we have to listen and it is sometimes impossible and an inconvenience. It would be nice since you serve Canada also to be able to have the messages written in French and in English

A clear, uncomplicated tool that works well for me

Comentários: It is an economical, efficient system to use. The app with the little grasshopper face is memorable and cute.

Vantagens:

I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message.

Desvantagens:

The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive. About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation.

Love it.

Comentários: The price for establishing or transferring a toll free or local number is a bargain once you realize that you now have a switchboard that will route your calls to land lines or cell phones. You can create or use one of their professional voices (extra fee) to create you main message and amessage for each of the extensions that you establish. You can also receive and route incoming faxes. Call notifications can be directed to specific email addresses. You can also opt for voicemail transcription delivered via email. Extremely useful and time saving for a small business.

Vantagens:

Value, flexibility, features, mobile app.

Desvantagens:

The setup is a little clunky, but the end result bid worth the learning curve.

Perfect for One Person

Comentários: Only one of us is using it - and it works with only one person. it gets too complicated if you try and add a second person to the number. VERY CONFUSING SOFTWARE

Vantagens:

I like how they transcribe voicemails and send them to your email. If I'm in a meeting and get a missed call and voicemail, I can just read the email and it will tell me what the caller said. I also like how you can manage the ring time.

Desvantagens:

The customer service is awful. They made me feel so dumb for not knowing how to setup a voicemail. Also, you have to prerecord or call into a number to record your voicemail, you can't do it on the app. It also is a pain because if someone calls you and you pick up, it is an automated person asking if you want to accept or decline... it just seems like a waste of time.

Grasshopper

Comentários: My experience is very positive. I liked when they added text messaging. Easy to receive and distinguish calls. They also provided a toll free number and secondary local number.

Vantagens:

Grasshopper is a software product that distinguishes your personal calls from your business call. I like that I can see customers so I may always accept their call.

Desvantagens:

I have extensions on my phone. Sometimes the customer will skip over my extension which is one for scheduling. My partner gets scheduling calls, it appears that the customers that the customers don’t listen to the greeting.

VIOP Business Phone Review

Comentários: Overall our experience has been good. Customer service is quick and helpful.

Vantagens:

This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software. It is very stable and unlike some other software, it has all the working features of the desktop version.

Desvantagens:

Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.

It has been a wonderful experience using the service.

Comentários: Ease of use and availability for the whole staff to work on it

Vantagens:

We use multiple lines and numbers for our different clients to call in. We have to adjust the answering service portion frequently and we can do it with ease. We have to use a client hotline as well as the guest's hotline and we can manage them remotely while the dispatch team can also from an offsite location.

Desvantagens:

It would also be nice to have the dial by name directory set up with name prompts the same as the line extensions.