Avaliações do Castel Call Center

da Castel Communications

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Nota média de avaliações

  • Geral
    5/5
  • Praticidade
    4/5
  • Atendimento ao cliente
    5/5

Sobre Castel Call Center

Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.

Saiba mais sobre o Castel Call Center

Exibindo 1 avaliação

Jason R.
Contact Center Operations Manager
Bancos, 501-1.000 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 25/05/2018

"My firm uses Castel's speech analytics capabilities to improve call center agent training."

Comentários: Huge benefits in call center compliance and agent training.

Vantagens: You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over.

Desvantagens: This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's.

Resposta dos fornecedores

por Castel Communications em 26/06/2018

Jason - You did a great job getting your keyword dictionary up to speed! We continue to see your speech analytics accuracy and the performance of your call center team increase by orders of magnitude. We look forward to a long a fruitful contact center partnership.

  • Fonte da avaliação 
  • Avaliado em 25/05/2018