Avaliações do Groove

Do More With Less

Comentários: Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.

Vantagens:

With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.

Desvantagens:

I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...

Great Software, Salesforce Integration, Lead Engagement

Comentários: I have had a great overall experience with Groove! Their customer service is impeccable and my user base enjoys the program.

Vantagens:

I like that Groove provides an optional dialer with their license package. It provides a dialer within Salesforce so that calls, texts, and emails are all integrated into Salesforce. This makes prospect management a lot easier for my user base and grants transparency for management to see the activities of their reps.

Desvantagens:

Implementation was a hurdle, but it was less Groove and more my user base and general growing pains when implementing a new program to a big user base.

Great platform for oral and verbal communication

Comentários: Don't have to rely on too many software for communicating with colleagues in various modes. One software acting for too many solutions which makes my life lot easier

Vantagens:

The detailed statistics which it produces showing our timelines we spend on meeting. This feature is unique and fascinating.

Desvantagens:

Regular technical glitches while logging in

Let down by small points

Comentários: It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.

Vantagens:

Email tracking and integration with SFDC.

Desvantagens:

Changes font sizes, generally slow and crashes.

Getting Groovy with Groove

Comentários: Overall it works well for our sales and customer experience teams but the ongoing maintenance and setup were tough.

Vantagens:

Groove is native to Salesforce and we love this aspect. It allows us to update information directly from Salesforce. Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.

Desvantagens:

The implementation process was complicated and there were a lot of unknowns during setup. Groove has been pretty receptive to product feedback but they are still pretty early on in their building so you need to be ok with them not being able to do things.

Easy Quick Scheduling

Comentários: Very good.

Vantagens:

I use the "Book A Meeting WIth Me" features daily to eliminate the typical back and forth associated with trying to find a demo time with my prospects. Rather than "what day and time will be best for you to have a call" followed by "is 10:30 am or 1:30 pm better", etc. Instead, I simply use groove to add a link to my email where they can see my availability and book an appointment when it's convenient for both of us. In addition, if I need another team member on the call I can add them to the invite and Groove will coordinate our schedules and only offer my prospect times where both of us are available. It eliminates all the back and worth and as a software company helps us look even more cutting edge.

Desvantagens:

The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up. This leaves me guessing whether the attachement is there or requires me to close the Groove tool bar so i can see the attachment.

Groove offers many functionalities

Vantagens:

Groove allows my entire organization to log and track emails coming in and out. Since most users do not have a full Salesforce licencse in our organization and rarely even login to the databse, Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up. It also offers a lot more functionality than my organization currently takes advantage of, like click-to-call straight from gmail, scheduling email flows (with just the right amount of human intervention), and a simple user-management.

Desvantagens:

Groove updates a lot (as Gmail and Salesforce update) so it is necessary to refresh your page several times a week. I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience."

Great tool to align Customer Success and Sales

Comentários: It was a very positive experience with Groove and I would highly recommend the product as a communication tool.

Vantagens:

We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy. Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.

Desvantagens:

I often found out that the Salesforce.com integration was broken for a user after the fact. It would be helpful to have sent alerts to the admins.

Groove

Comentários: Groove has made it possible for us to communicate in real time through fast mass sharing of emails.

Vantagens:

Groove is a tool that is being used across the entire institution. It has helped us in matters emailing. One of the things i like the most about it is that it saves on time when it comes to mass we mailing. By just a click of a button you can send emails to a large number of individuals. Groove has also help up in email scheduling. With it you area able to know the individuals who are most likely to reply your mails hence you reach to them first. With groove you are able to track the emails . It help you see who downloaded the mail and the location it was downloaded from.

Desvantagens:

The templates are hard to use especially for new user. Its mobility is limited given that it lacks a mobile app.

Jacob from Goshen College

Comentários: The two times we’ve had questions, we have gotten almost immediate responses from you all. Thanks so much!

Vantagens:

The email tracking feature is what our office uses the most. I and a colleague helped the rest of our office set up their meetings calendars, which really excited everyone! Obviously, the auto-logging feature with Salesforce cuts a lot of time for us and is the main reason we started partnering with Groove in the first place...

Desvantagens:

I know Groove has many more cool capabilities but I just haven’t had the time to explore them further. I am curious to know how Groove can continue to complement us when we change over to the Lightning Experience?

Unlock Efficiency and Coordination with Groove Software

Comentários: I used Groove as an intern in the pharmaceutical product development and research department to manage the team's activities, and I found it to be a very useful tool. We were able to efficiently cooperate on a variety of projects because to the software's smooth communication capabilities. By setting up shared tasks, monitoring progress, and exchanging files within the software, we were able to optimize our operations. Due to Groove's seamless connectivity with other applications we utilized, including Microsoft Office and Google Drive, it was simple to access and work together on significant papers. Overall, Groove really increased our productivity and kept us organized throughout the course of our research and development activities.

Vantagens:

A wide range of capabilities provided by Groove simplify collaboration and increase output. Its user-friendly layout makes it simple for teams to interact efficiently by facilitating smooth communication, task management, and file sharing. Real-time communication is made possible by the software, which reduces the need for back-and-forth emails and speeds up decision-making. Easy file sharing and document collaboration are made possible by Groove's connection with widely used programs like Microsoft Office and Google Drive. Additionally, the program offers a unified platform for managing activities, allocating assignments, and monitoring progress on projects, improving overall effectiveness and accountability.

Desvantagens:

The learning curve of Groove is one of its drawbacks; it could need some initial time investment to become accustomed to its functions. Additionally, for small teams or individual users on a tight budget, the software's pricing options could be prohibitive. Despite Groove's extensive project management functionality, some complex customization possibilities could be missing compared to more specialist project management solutions. Additionally, some customers might think Groove's reporting and analytics features are lacking in comparison to those of specialized analytics platforms.

Groove Has Made My Job Easier & More Efficient

Comentários: I really alluded to this above in my Pros section. The links and interface with Salesforce and the email tracking are my favorite additions. All in all, my experience has only been positive. We've tried a couple of workflow efficiency tools like this, and I definitely prefer Groove above the rest.

Vantagens:

It's a very intuitive tool that simply makes the flow between email and various customer interactions and linking that all to Salesforce much smoother and quicker. The email tracking of opens and individual viewers etc. is very beneficial as well.

Desvantagens:

My interaction with Groove is not incredibly in-depth, so I'd say for what I utilize it for in my sales motion, record-keeping efforts, customer behavior with my sent emails, et al, it does the job and does it well. I don't really have cons to list.

Great solution for sales teams

Vantagens:

I love the ease easily being able to pull templates and leverage stats on the success of them. The flow feature is one of my favorites, being able to add a prospect into a cadence and not have to worry about them falling through the cracks. If they respond - they automatically get pulled from the flow which is great. I also like the reminder feature. There are times during the day you are firing off messages, and the reminder feature allows those emails to come to the top of your inbox after a day or week, or even month, if they do not respond. It helps me stay on top of my leads.

Desvantagens:

The user experience in the flows is sometimes a challenge. It is not as clean as I'd like it to be, but I believe there is a new beta version that will help in cleaning that up.

Groove

Comentários: We use Groove to create consistency with the message that we are sending to customers. We are able to share templates across the team that save us a ton of time and also allow us to keep the message the same from team member to team member.

Vantagens:

I love so many things about this software. One of my favorite things is the calendar link that I can include in my email so that my customers can book time on my calendar at anytime.

Desvantagens:

There isn't much I don't like, honestly! One thing I find distracting is the notification telling me that my email has been opened. I appreciate knowing it has been opened, but when someone opens the same email numerous times, it can be frustrating! I'm sure there is a setting that I could change to eliminate that frustration though!

Great sales engagement platform for growing sales orgs

Comentários: We are really enjoying Groove as our sales engagement tool. We are hoping to see more powerful integrations built with auto dialers (like Orum) and conversation intelligence tools.

Vantagens:

Really easy implementation and great onboarding/customer support. Data and analytics are helpful and not overwhelming. Love the Omnibar Chrome Extension as well. Scheduling tool and email/calendar syncing has been great.

Desvantagens:

Our team has experienced quite a few bugs while using Groove, but most have been fixed quickly. Integrations with other systems seem somewhat limited. The team has also highlighted that the Groove dialer can be glitchy and is not the most efficient.

Great tool for streamlining customer onboarding

Comentários: Groove has been awesome for us! Great customer service as well.

Vantagens:

Groove has simplified scheduling with a high volume of customers. Plus it's awesome that it integrates with many of the other tools we use for automation and CRM. Cuts out the hassle of back-and-forth communication with customers in order to find a time that works for everyone.

Desvantagens:

There are some current scheduling limitations/design flaws when it comes to creating buffers between meetings-- it is difficult to schedule calls that start at the top or middle of an hour while allowing for a 10+ minute buffer.

Better service your customers

Comentários: Groove provides us the ability to enhance our email communications with our clients and provides great intelligence to our service representatives on how clients are responding to their communications.

Vantagens:

We love the ability to integrate Salesforce into Gmail as well as provide our service team members with tools to make their lives easier when it comes to communicating with our clients

Desvantagens:

There is really not much to dislike with Groove so long as you are OK with the per user cost that you will incur.

Great for help linking software and contact of clients.

Comentários: I love it, makes working on different software easy.

Vantagens:

I love that it connects my email to my salesforce and automatically logs the email as well as the templates it lets me store and organize to make my job easier.

Desvantagens:

I think the only issue I have is that it double links contact activity sometimes.

Feelin' Groovy

Comentários: I was able to manage hundreds of people and ensure they were receiving personalized emails. I was able to stay on top of such a heavy workload because of Groove's automation and intuitive processes.

Vantagens:

This software is extremely easy to use and is the best way to manage personalized email campaigns to hundreds of people.

Desvantagens:

It seemed like it would often crash and erase any email I had typed. It crashed less now, but it still occurs.

Amazing phone/email cadence tool from a company that is constantly evolving!

Comentários: Groove has made it extremely easy for our entire sales team to create manageable cadences and keep up with their leads. It is very easy to pickup for beginners but has enough depth that it is useful for experiences users as well.

Vantagens:

The ease of use, great UI, and thorough analytics make this tool everything it needs to be. Integration with SalesForce is awesome and reliable.

Desvantagens:

There are still some features I would like to see added - easier image/video integration and more options in regards to what can be added to an email. Occasional bugs, but these have been quickly fixed by support every single time for me.

Groove Review

Comentários: Very satisfied and a great tool in the workplace!

Vantagens:

I like how user friendly it is and how easy it is to access the template emails. In my line of work we use those all the time and they are easy to find, use, edit, access etc... I also really like the feature that allows you to see when emails have been opened, this helps to gauge interest levels and responsiveness once they are opened.

Desvantagens:

No current complaints. The only this is that I wish I knew all of the functions and capabilities, but that is user error.

Groove is great

Comentários: brilliant and never experienced any issues

Vantagens:

I love how it's so easy to log emails and sync bookings into my calendar.

Desvantagens:

not as straight forward as you would expect to access email templates, and create flows

Great outreach management tool, especially for companies not using one

Comentários: Overall, very glad I get to use Groove. Would have been immense help at my previous company

Vantagens:

Coming from a company that had no software like this at all, Groove is actually an extremely useful tool for keeping in touch with customers/prospects in a scheduled manner.

Desvantagens:

The tool has a couple small failures that do not allow user override such as an unsubscribe that does not allow sending, even after consent has been given. This could very likely be an admin problem though not groove.

Love the Follow up and tracking features

Comentários: Once I set up groove it was very easy to use. I love that clients can make appts on my calendar using the groove link as well as I can track emails and have the ability to send out delayed customized emails

Vantagens:

I love that I can send delayed emails and as well as track when an email was opened

Desvantagens:

none at this time. All the functions are easy to use and track

Groove into you workflow

Comentários: Groove has a great staff that is always helpful and help with any request or support you put through. Would highly recommend for inside sales teams.

Vantagens:

Ease of use and integration with Salesforce

Desvantagens:

Inability to continually manage and import account and contacts post lead conversation. This isn't necessarily the point either of Groove.