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Sobre Dentrix Ascend
Software odontológico na nuvem projetado para você.
Seems to integrate well with the computer and it’s nice having everything cloud based.
The lack of features available that are extremely common for dental practices. For example, printing off routeslips 2-3 days out is not an option, only "next day" route slips are able to be printed.
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Dentrix Ascend is a must buy!
Comentários: Our overall experience has been extremely positive.
Vantagens:
The charting and insurance benefits are the best. It is so user friendly compared to other software we have used.
Desvantagens:
Everything that I felt was missing has been added in the last year. I do think that there could be some improvements in the treatment planner.
Alternativas consideradas anteriormente:
Dentrix Ascend review
Comentários: overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix
Vantagens:
like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.
Desvantagens:
I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical
Dentrix Ascend Brought our office low
Comentários: We have 2 offices that switched from Dentrix to Dentrix Ascend in December. We all hate it. We are moving to another program in a few weeks.
Vantagens:
Looks clean. User function is not great.
Desvantagens:
So much clicking to get where you want to go. Laborious. No pretreatment estimate tracking. You can put in treatment, and send a preauthorization, but when it comes back, there's no way to communicate what the preestimate states except going to hunt for it and looking at a little note you put in yourself. Also, the power reporting is a NIGHTMARE. Overly complicated. You can't print a report. We have needed support several times and while the people I've actually gotten a hold of have been wonderful, I've waited on the phone for over 45 minutes twice before I was able to reach someone to help me. If you email them, they create a ticket. They don't tell you what to do with the ticket, but you have one. Enjoy. We went over a month until we were able to fix a problem with insurance coverage dates overlapping. We were completely locked out until I had someone remote in to my laptop at home and fix it. She did a great job, but the time it took to get the problem resolved was ridiculous.
Dentrix Ascend review
Vantagens:
Great for practice management and organized. Easy to use
Desvantagens:
Nothing was wrong with using dentrix ascend
Five Stars for Ascend!
Comentários: Better communication among staff and between the office and patients over all our office has become much more efficient!
Vantagens:
How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle)
Desvantagens:
In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time.
UNHAPPY CUSTOMER
Comentários: Can never get ahold of customer support to help with any of the problems.
Vantagens:
Nothing, there is nothing that I like about this software. I have worked in the dental field for almost 30 years and this is the worst software that I have ever used.
Desvantagens:
Everything is terrible. There are ALWAYS glitches. Treatment plans never calculate correctly. You can never get ahold of anyone to help. It's the bottom of the barrel software for dental.
Alternativas consideradas anteriormente:
Buyer Beware
Comentários: Poor. We are finding one shortcoming after another. Customer Support is happy to contact me.
Vantagens:
I like the ability to text patients and log in remotely. That's about it.
Desvantagens:
I dislike that you are limited to the Payor ID insurance database! They do not update the database. Inability to run finance charges with statements.
Alternativas consideradas anteriormente:
Satisfied from the start
Comentários: We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.
Vantagens:
Intuitive. It has eliminated wasted time and money on training.
Desvantagens:
While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.
User friendly
Vantagens:
What I like most about this software is that it is easy to use. It's easy to go from a patient chart to their ledger and back to the schedule. It's also easy to log in from home to view the schedule or to add patient notes remotely. Although there are some features that our staff would like to see added in regards to billing and patient ledgers, overall the pros outweigh the cons with this software.
Desvantagens:
The inability to add additional insurance payments when patients' two insurance plans pay more than the amount billed.
Worst software I have used in 45 years!!!!!
Comentários: It takes 10 x longer to do anything in the front office. You cannot change insurance companies without going through 15 - 20 minutes of navigation, There is NO WAY to put a insurance information form on with the other 5 forms for the patient to fill out their own insurance information. You have to put the insurance address and telephone number in every time you put the insurance in, it does not do it automatically. The estimates are NEVER correct. The people that work there do not have a clue what they are doing. There is NOT one thing I like about this software
Vantagens:
Nothing- There is Nothing I like- everything is so difficult to navigate, no one that works there knows anything about the software
Desvantagens:
Everything! I can't think of anything I like
Alternativas consideradas anteriormente:
Needs better customer support
Comentários: Better customer support is greatly needed.
Vantagens:
Being cloud based is nice. They backup your data and setup is simple.
Desvantagens:
When there are issues, it takes hours to get through to help desk for assistance. Seems like issues happen every 5-6 weeks lately.
Don’t Sign Up For Their Plan-Crooks!! ZERO Customer Service
Comentários: Horrible!!!! Zero Customer service when you ask them to stop over billing you and they owe you money. Help is nowhere to be had, avoid at all costs!
Vantagens:
The software is good and I like the product. It’s everything else that goes with it. I made the mistake of doing automatic payments. They frequently double billed me!! Did they tell me? No, I figured it out. The worst part was trying to get refunded. It took months!!! First they issued a check to the wrong name (not mine) and then took 2 more months to issue another check. Please tell me why they couldn’t just reverse the charge???!!! When I lost my business and had to sell the charts, I told them I would pay two more months so the other doctor could transfer...they continued to bill me 2 more months beyond the agreed. They decided they only owed me a month...what did they do? Issue me ANOTHER check to the wrong name. I call to speak with someone...forget it!! Limited hours and zero customer service. I ask for a supervisor and they made me hold for 15 minutes, then hung up on me. I call back, she hangs up on me again. I call back again and they don’t pick up for 20 more minutes. This is after I tell the girl I only have so much time before work to talk as I work for someone else now and can’t call other times, this is the only time I have. They definitely don’t care at all when THEY owe YOU money! Please keep that in mind. I don’t care how good the product is, when they treat you like crap repeatedly it is not worth it. Avoid at all costs! Oh yeah, I was a [SENSITIVE CONTENT HIDDEN] customer for three decades...yep! AVOID😆
Desvantagens:
That I find out now, they were charging me 370$ and you can get plans for 100$ cheaper. (I had a very small office by the way....atypically small) Basically everything I mentioned before. Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls. They gladly take your money automatically but never refund that way taking months by way of wrongly written checks -repeatedly they’ve done this to me. They don’t care and no matter how good the product is, it is not worth it!!!! AVOID!! Unless you like being robbed and abused🤷♀️
Resposta do Henry Schein One
há 4 anos
Dear Deborah, Thank you for taking time to provide your valuable feedback. We appreciate knowing that you like the Dentrix Ascend software and report that it is goodin spite of the billing and refund problems you described. Management leaders in our order processing team are examining your account to see how we can improve our processes, including consideration of your suggestions. We believe this is an uncommon occurrence, but if it happens in even one case, we want to know about it so we can make corrections. Thank you again for helping us get better. We wish you all the best in your continuing service to your patients.
Better than some, but needs more work
Comentários: I like that updates are somewhat frequent & it seems as though the developers really are pushing to make it a great system. However, it is apparent that the developers have not spent much time behind the scenes in a dental office. Some of the updates seem incomplete and/or rushed and we end up with more problems than solutions. I am still optimistic and hope that more updates and features are coming in the very near future!
Vantagens:
It is nice to not have to worry about a server with a cloud based system. The imaging is impressive and easy to use. In time & with updates, Dentrix Ascend will be a great program.
Desvantagens:
Having to refresh Ascend multiple times throughout the day is stressful. Specifically, when there are changes in the schedule, a user may not see it for 30 minutes or longer because they have not refreshed the page. A cloud based system should always be current. Patient Forms are not something we can use because they can't be customized. Unfortunately, if you choose to use a form, it must go to every patient and you must use the developers content. I really wish the Patient Communications feature were better. I miss not having a way to automatically ask patients for reviews after appointments, it was our best marketing effort & now have no way of doing it. There is no way to send out an email campaign to several patients. An API is so important and it should be a top priority. Not being able to utilize 3rd party software or even customize what we are able to use in Ascend leaves us in an uncomfortable position. There are several aspects of various items missing or incomplete that are common sense in all other practice management software.
Software has a lot of potential, but needs interface and functionality improvements
Comentários: Overall this program has a lot of potential to be great, but for the cost things should be running much more efficiently than they do. The interface could use some serious re-modeling and consideration for a fast moving practice that needs to reference notes, images, chart in one place instead of clicking around constantly to get information
Vantagens:
Bouncing between separate offices is easy to work with, managing appointments, and using the ledger works great. Keeping track of family members, adding watched surfaces, and adding procedures is great to work with. X-ray features have improved over time
Desvantagens:
The overall interface of the clinical notes, charting and imaging is not user friendly. I've commented countless times about referencing the clinical notes with a patient in the chair is hard to use and hard to look back on old notes clicks around and x-ing out of boxes. The old dentrix note setup below the chart was much easier to use and made it much easier to refer to the chart in front of you. The image quality on xrays are ok, dexis is better than schick. Schick images are so bad I hardly consider them diagnostic. Dentrix and Schick both point the finger at each other and Dentrix answer is to use a twain device which looks like an interface from Windows '98 and is not user friendly or conducive to a fast working office.
Extremely Satisfied!
Vantagens:
Having used their non-cloud based Dentrix prior to the Ascend version, it was a seemless transition. Very user friendly, even our older employees caught on quickly and adapted.
Desvantagens:
The only con I have is the lack of some features, but they are doing a wonderful job slowly adding them to the program. I was just hoping for a time clock feature, and they debuted it last week! Now if there was a way for employees to leave notes; such as, I forgot to clock in at 7am or I didn't get a lunch today....
Not Recommended
Comentários: We spend the majority of our time trying to figure out how this system works. It does not use best practices that have been established by other larger PMs such as Dentrix and Eaglesoft.
Vantagens:
We love the cloud based setup. Like the dash board when logging in. It is an easy layout to understand.
Desvantagens:
Unable to run a month-end process to lock down collections and productions. This causes reports to change over time.
Dentrix Survey
Comentários: Overall it was easy to learn
Vantagens:
It was easy to learn how to use and not having any prior training on it I liked the software.
Desvantagens:
there are certain features I wish it had. for example to keep track of NP referrals it the listing is not in there BEFORE the patient sees our provider it will not capture that listing when its put in after the patient was seen its aggravating because some patients don't fill out their paperwork until the day of the appt and it gets so busy crazy that I forget to put in who referred them and by the end of the month if I go back and put in the referral after it wont capture it it on New Patient list and I end up having to manually do a list on my end.
Love Dentrix Ascend
Vantagens:
* Software updates happen automatically at night when we're out of the office do it does not interrupt our work day. * Being able to put in down grades is a huge help * Very user friendly
Desvantagens:
* Certain things are not as customizable as we would like ie: patient forms, text message communications * Would love more options on insurance coverage * When you change an address or phone number there should be an option to apply it to everyone listed on the account. It is very time consuming to change it on every single family member, especially when there's like 8 people. * Switching primary and secondary insurance is very difficult and time consuming
Feedback
Comentários: Overall we switched because we were trying to access all patients from all locations and switching to this software has allowed us to do that.
Vantagens:
I love that we can login with ease from anywhere, it allows us to look at charts and complete tasks from any location. I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.
Desvantagens:
The clinical team has not been happy with the way the chart is and when you are placing the treatment and existing treatment in.
Great Patient Management Software
Comentários: The software has done exactly what we need and they continually are releasing new features that make the software more reliable. I love that it is all cloud based and we don't need a local server.
Vantagens:
One of the most intuitive user interfaces of any dental software that I have seen. Great functionality and reporting tools.
Desvantagens:
Like any big brand software, feature requests take quite a while to be implemented, if ever.
Mostly there
Comentários: I love the portability, however, the interface with iPhone isn’t quite 100% and the chrome book interface stopped working altogether. The reports are too customizable and need to just have more basic reports to choose from rather than making us build the entire thing ourselves.
Vantagens:
It is great that it is cloud based and easy to access and the updates happen often to improve use.
Desvantagens:
Because it’s cloud based, the response time can be slow. Especially the imaging. Also the reports are way too confusing
Great Product With Room to Grow
Comentários: Ascend has been a great improvement to our office. It allows us to keep patient records, images, appointments, accounts, insurance tracking, etc. all in one place that is accessible even when we are not in office. We have remote employees and the ability for them to be able to work off-site while still having access to the information they need has been a huge help.
Vantagens:
The software has a lot of capabilities and is very useful. The fact that it's cloud based is wonderful for convenience and accessibility when we're not in the office.
Desvantagens:
As with most newer programs, is a work in progress. It has it's limitations like any program but with that being said, they are always taking user input and continuously bringing out updates that cater the the needs of their user base and their customer service is particularly good.
Usee Friendly Software and Excellent Customer Service
Vantagens:
It is so easy to use. You can request features that are often considered and implemented. The ongoing updates are great. Technical support is excellent.
Desvantagens:
The perio comparison chart is difficukt to read. The note that we set up for scheduling(i.e. provider request) does not pop up when the appointment is being made.
Alternativas consideradas anteriormente:
Start Up Practice
Comentários: Like the automated insurance verification and ease of claims submission
Vantagens:
-ease of use -ease of training -integration of imaging -continuous improvement
Desvantagens:
-does not integrate with 3rd party applications well -would like to be able to open it to one patient instead of a Home Screen first
Dentrix Ascend review
Comentários: We are an older, small practice that doesn’t take insurance- all fee for service. We file for the patient but don’t know if they get paid, so there is a lot of end of month phone calling to clean up overview screen. Also the text messages should be customizable and indicate when one is sent. Overall, I am pleased with the program and the support and don’t know why there are so many negative comments. I really like being able to access from home or my cell phone.
Vantagens:
Cloud based. Good support. Good initial training. Great for a small fee-for-service practice that doesn’t need a bunch of bells and whistles.
Desvantagens:
1. The monthly fee. 2. Can’t run Xray program on Mac (maybe things have changed). 3. Have to click numerous times to get to patient notes.