---
description: Tudo sobre Blackbaud CRM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Blackbaud CRM - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Software CRM para ONGs](/directory/31515/nonprofit-crm/software) > [Blackbaud CRM](/software/178085/blackbaud-crm)

# Blackbaud CRM

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> Solução de CRM para ajudar ONGs a arrecadar fundos usando análises integradas, mineração de dados, marketing multicanal etc.
> 
> Conclusão: 51 usuários atribuíram a nota **3.5/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Blackbaud CRM?

Solução de CRM baseada em nuvem desenvolvida para ONGs de médio e grande porte, que permite arrecadar fundos usando soluções de software integradas.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **3.5/5** | 51 Avaliações |
| Praticidade | 3.1/5 | Com base em avaliações gerais |
| Suporte ao cliente | 3.4/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 2.9/5 | Com base em avaliações gerais |
| Recursos | 3.5/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 60% | (6/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Blackbaud
- **Localização**: Charleston, EUA
- **Fundada**: 1981

## Contexto comercial

- **Público-alvo**: 2–10, 11–50, 51–200, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Países disponíveis**: Austrália, Canadá, Estados Unidos, Reino Unido

## Recursos

- Banco de dados de associados
- CRM
- Gerenciamento de contatos
- Gestão da comunicação
- Gestão de arrecadação de fundos
- Gestão de associação
- Gestão de doadores
- Gestão de eventos
- Gestão de subvenções
- Gestão de voluntariado
- Integração de redes sociais
- Marketing por e-mail
- Relatórios e estatística

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Software CRM para ONGs](https://www.capterra.com.br/directory/31515/nonprofit-crm/software)

## Categorias relacionadas

- [Software CRM para ONGs](https://www.capterra.com.br/directory/31515/nonprofit-crm/software)
- [Software de Gestão de Campanhas](https://www.capterra.com.br/directory/30012/campaign-management/software)
- [Software para ONGs](https://www.capterra.com.br/directory/30805/nonprofit/software)
- [Software de Angariação de Fundos](https://www.capterra.com.br/directory/20047/fundraising/software)

## Alternativas

1. [Givebutter](https://www.capterra.com.br/software/172048/givebutter) — 4.8/5 (871 reviews)
2. [Donorbox](https://www.capterra.com.br/software/156860/donorbox) — 4.8/5 (625 reviews)
3. [DonorPerfect](https://www.capterra.com.br/software/2698/donorperfect-fundraising-software) — 4.5/5 (1394 reviews)
4. [Bonterra Network for Good](https://www.capterra.com.br/software/111128/bonterra-guided-fundraising) — 4.6/5 (936 reviews)
5. [Bloomerang](https://www.capterra.com.br/software/131207/bloomerang) — 4.7/5 (1287 reviews)

## Avaliações

### "Review Blackbaud" — 4.0/5

> **Tara** | *14 de agosto de 2023* | Educação superior | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: It stores so much data about a constituent.
> 
> **Desvantagens**: It is sometime tough to locate datathat I need.
> 
> i find it to be a very useful tool.

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### "Great CRM for non-profit" — 5.0/5

> **Mike** | *4 de abril de 2024* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.
> 
> **Desvantagens**: Communication with other software such as Constant Contact.

-----

### "BlackBaud is a hard NO" — 1.0/5

> **Jack** | *5 de fevereiro de 2025* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: Nothing at all\! One of our board members entered into an agreement without board authorization. When we try to undo this agreement, they came at us with their lawyer.
> 
> **Desvantagens**: One of our board members signed up and left our board. He was not authorized to enter into disagreement so we tried to cancel it with our attorney. We’re a small nonprofit and never use the platform. BlackBaud send us many threatening letters, and even though our attorney responded, we made a years worth of payments. We had numerous request for cancellation ignored, and as of today they’re still trying to collect.
> 
> Our request for a cancellation of agreement went ignored. They seem to have no compassion for a small nonprofit struggling to pay its bills.

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### "Great if you put in the work\!" — 4.0/5

> **Avaliador Verificado** | *19 de julho de 2021* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful.
> 
> **Desvantagens**: You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally.
> 
> This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance.

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### "Very Robust CRM" — 4.0/5

> **Avaliador Verificado** | *14 de março de 2019* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create.
> 
> **Desvantagens**: Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations.
> 
> One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues.

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