17 anos ajudando empresas
a escolher o melhor software

Sobre Avail

Solução fácil de usar que ajuda os proprietários a encontrar inquilinos em potencial, visualizar o histórico de crédito, assinar contratos de aluguel e receber o aluguel.

Saiba mais sobre o Avail

Vantagens:

Fast Response & Easy to use. Highly recommend to everyone.

Desvantagens:

It’s confusing trying to navigate individual properties and I think seeing what they paid could be easier to navigate. And my tenants have kind of struggled getting it set up.

Notas do Avail

Pontuação média

Praticidade
4,5
Atendimento ao cliente
4,6
Recursos
4,5
Relação qualidade/preço
4,5

Probabilidade de recomendação

8,7/10

O Avail tem uma classificação geral de 4,6 em 5 estrelas com base em 250 avaliações de usuários no Capterra.

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Filtrar avaliações (250)

Crystal
Crystal
Senior Project Manager, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 10.000+ funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Highly recommend Avail!

5,0 há 5 anos

Comentários: My overall experience has been very positive. The software is a good quality product, and I've received excellent customer service from the staff!

Vantagens:

Avail is a great resource for landlords. I am a first-time landlord, and I've found the software very easy to use. The support team has been especially helpful when I've had questions. They have been very responsive to my questions and concerns. There is also a lot of online articles and resources for Avail users. The Lease is simple to set-up, and I can optionally modify existing clauses or add my own clauses to fit the needs of my property. Payments can also be conveniently set up and paid online by the tenants.

Desvantagens:

I would like a way to create a template of an existing lease so I don't have to modify the lease template to fit my needs each time. There may be a way to do this. If so, I haven't figured it out. In the meantime, I have downloaded copies of older leases which I can refer to while I'm creating a new lease.

Resposta do Avail

há 5 anos

Hi Crystal! Thank you so much for the thoughtful feedback. I can honestly say on behalf of the entire Avail team we truly are lucky to have you as a member of the Avail community. We built our platform so the process of renting could become super easy, especially for first-time landlords like yourself! :) As you so kindly noted, everything from our listing feature to our lease creation tool was designed with landlords like you in mind. Again, I can't thank you enough for your glowing recommendation and should you ever have any questions or need additional help, please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co

Kate
Member, EUA
Imobiliárias, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Avail makes keeping track of our tenants and rentals a piece of cake!

5,0 há 5 anos

Comentários: Fantastic customer service, both by phone and live chat. Fairly priced considering other options out there and gives us a great way to export financials to lenders.

Vantagens:

We were able to create leases, send tenants the lease, have tenants enroll in auto-pay, and have tenants sign up for renters insurance all within an hour. Avail also sends you updates as a landlord if the State Laws update, which I didn't think to consider before we started using them.

Desvantagens:

Some of the rent scheduling can be glitchy if you need to edit a rent payment for a tenant. The tenant needs to edit and I think the landlord should really be the only one to edit.

Resposta do Avail

há 5 anos

Hi Yanov! Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself. We always strive to provide users with the as excellent of an experience as possible. Having said that, it sounds like you may have run into some issues with the scheduling tool. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve. My email is [email protected]. Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again. Kindly, Robert B. Community Manager @ Avail.co

Ruben
Renter, EUA
Imobiliárias, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

This product is a dumpster fire

1,0 há 2 anos

Comentários: My experience has been nothing but negative. I don't understand how someone ever thought to ship this product in this state. No I am not going to set up automatic payments. Why would I trust Avail's security back end when their front end app is designed so poorly? Why do I need a third party to leech off of such a simple process when they can't even do it right? The only thing that would save Avail would be to allow payments to process from my account to the landlord's account the same day they are submitted, including weekends and holidays.

Vantagens:

There are no good features. Avail has literally taken something as brain dead as paying rent and added a bunch of barriers to be able to be able to do it efficiently. Their competitors for online payments are PayPal and Venmo or literally a bank transfer. Alternatively if I wanted the inconvenience of blackout payment dates I could use a check.

Desvantagens:

For software that is supposed to make payments easy, this does the complete opposite. Rental payments are to be paid on the first. In the classic days of literally just giving your landlord a check this was simple. I write a check, I give it to my landlord, they cash it. We even have new technological improvements such as using PayPal or Venmo to do this all online. Avail has managed to take this simplicity and convolute it to a point where I do not know when my payments will be received by my landlord. Take for example today 4/29/23. I log into the portal, go to pay my rent and lo and behold for some reason the option to pay my rent on 5/1/23 is not available. The first is not a bank holiday. The first is not a weekend. The first is a regular Monday that if I had used any other payment method my rent would be on time and in my landlord's hands day of. If I had used PayPal or Venmo, my landlord would have received cash in their account today, before my rent was due. This is not the first time where this issue has occurred. The dates to submit payment seem to shift without reason. Do I submit a payment request two days before or three? Weekends don't count? They don't work holidays? Why is Monday a blackout date?

Resposta do Avail

há 8 meses

I am so sorry to hear about your experience with Avail. We only want to provide the best experience and it sounds like we may have let you down in this instance. We truly appreciate you for taking the time to share your feedback and please let me know if there’s anything we can do to make it right. We’re working to make Avail the best in the industry, so would truly welcome your feedback on where we can improve. Please don’t hesitate to share any additional product feedback or insights on how we can improve and I will share directly with my team for future Avail enhancements. Again, my sincerest apologies; please let me know if there’s anything I can do to help make things better.

Joshua
Landlord, EUA
Forças Armadas, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Avail Offers Great Features at an Amazingly Low Price!

5,0 há 5 anos

Comentários: My interaction with Avail personnel has been great. I had a phone conversation with someone prior to upgrading my account and they were very helpful, explaining all of the differences that existed.

Vantagens:

Avail does a great job presenting you with all of the relevant information for you to make decisions as a landlord. The website is easy to use and nearly all of the features are free to use for a single rental unit, although I easily justified the Pro account due to the Credit Boost feature that it offered. Overall a great product!

Desvantagens:

There was nothing that I found that I did not like about the software.

Resposta do Avail

há 4 anos

Hi Joshua, Robert here I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for the honest review of Avail. We definitely aim to make a great first and lasting impression, while also acknowledging areas for improvement so we can continue to make the product experience that much better. I'll definitely relay your feedback to our product team and dev team! Thank you so much for the honest review and keep in mind that we're always here as a resource for you! Kindly, Robert B. Community Manager @ Avail.co

Sarah
Medical and Scientific Liaison / Business Owner, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Achieving the goal of running out real estate business from anywhere!

5,0 há 5 anos

Comentários: The online lease process was a breeze.

Vantagens:

LOVE the online leasing plus esign feature. I have been a cozy user for a long time and I switched to be able to do state specific paperless leases.

Desvantagens:

Sometimes, the tabs make it hard to navigate when you are trying to find something. Cozy was a bit more simple to use. However, Avail for sure has more features.

Resposta do Avail

há 5 anos

Hi Sarah, Thank you so much for the review. Your feedback is going to help in a big way as we work towards a stronger product offering that you'll hopefully love for years to come!!! The best way we can improve is with genuine, honest feedback from our valued community members, so thank you for providing that! We're always pushing hard to get to that #1 spot so I'll definitely get this information over to my Product team. Thank you so much again and please know that we are here as a resource for you! Kindly, Robert B. Community Manager @ Avail.co

Courtney
Project Engineer, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Amazing Software

5,0 há 3 anos

Vantagens:

It's hard to believe that with a little work on the first end you could never have to touch another lease again. Doing the front end work allows high school kids to come in and operate off of checklists to list, screen, lease, and handle maintenance.

Desvantagens:

The only bad thing about this software is that it's too easy to set up and use. It has the potential to make it to where anyone can be a landlord.

Judy
Manager, EUA
Serviços jurídicos, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Awesome program

5,0 há 2 anos

Comentários: I am saving myself so much time and energy. So glad I ran across this program. The lady I spoke with at the company was so pleasant and helpful she sold me!

Vantagens:

Absolutely the easiest program I have ever come across! Amazing program well done! I don't usually give reviews but was happy to write this one because I believe in it.

Desvantagens:

So far I have not found anything I don't like

Daniel
Accountant, EUA
Contabilidade, 10.000+ funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

1st time user

5,0 há 5 anos

Comentários: Overall great application that is very useful in managing the property. The articles and content are also helpful

Vantagens:

Had all the things I needed to set up and publish postings and track applications. Collections once set up are transparent.

Desvantagens:

sometimes it takes a few clicks to remind myself where I got to a certain screen for details on payment or tenants

Resposta do Avail

há 5 anos

Hi Daniel! Thank you so much for the review -- on behalf of the team, we definitely appreciate it! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. As for your note about the user interface, I do realize that it can take a little bit of learning and for that, I do sincerely apologize that it isn't a bit more intuitive. If you could email me ([email protected]) with a few details about what you've had trouble with, I'll go be sure to share this feedback with my product team as it will inform our product. Again, I can't thank you enough for your glowing recommendation. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co

Julia
Julia
Scientific Editor, EUA
Usuário do LinkedIn Verificado
Redação e edição de texto, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Great software for small scale landlords

5,0 há 5 anos

Comentários: Overall, I love Avail and don't see any reason to use another software.

Vantagens:

I use this software to keep track of just two properties, and I like it because it's very affordable for small landlords like me and still provides all of the features I want from a professional property management software.

Desvantagens:

I wish the billing system could be more flexible. For instance, there doesn't seem to be an easy (from-the-dashboard) way to mark an invoice as paid from my end if a tenant gave me a check instead of using the system.

Resposta do Avail

há 5 anos

Hi Julia! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough review of Avail! We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours really helps our team to move the product in the right direction. I've personally made note of the invoice issue, and while you can achieve this from directly on the payments page, I still understand that it could be a little bit more straightforward. If you'd like, please feel free to send this along with any other constructive feedback over to me ([email protected]). I'll definitely get this over to my Product team! Thank you so much for the honest review and keep in mind that we're always here as a resource for you! :) Kindly, Robert B. Community Manager @ Avail.co

Megan
Megan
Personal Banker, EUA
Usuário do LinkedIn Verificado
Bancos, 10.000+ funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Amazing quality for Affordable Homeowners

5,0 há 2 anos

Comentários: I LOVE the customer service. I don't worry about not having the answers or understanding things because I know customer service will patiently go over things over the phone, or on weekends, through email. Haven't found anything similar with this kind of ease of use or customer support.

Vantagens:

It's very user friendly, inexpensive and easy to use.

Desvantagens:

Not being able to print out leases to compare.

Resposta do Avail

há 2 anos

Hi Megan, My name is Robert and I'm a Community Manager here at Avail. On behalf of my team I want to say thank you so much for providing such a glowing review. Your words go a long way for us in terms of helping other DIY landlords and rental owners to find Avail as their preferred solution. I've also been careful to make note of the ability to print out leases to compare  this may be something that our product team might reach out to you about to learn more about the desired outcome. That being said, I'll be sure to share this information with my product team. If there's anything that you need help with please be sure to let me know! More than happy to help when I can. Kindly, Robert B. Community Manager @ Avail.co

Tamara
Land lord, EUA
Imobiliárias, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Amazing site for landlords

5,0 há 2 anos

Comentários: Love it.it is free and gives my listing more exposure

Vantagens:

Free to use.auto populates 12 other sites, so get more leads as landlord. One stop shop does credit and eviction report.

Desvantagens:

Hiding the apt number, so people don't knock on an occupied property

Resposta do Avail

há 2 anos

Hi Tamara, thank you so much for putting time into this honest review. We genuinely appreciate your feedback and are happy that Avail has been able to help with making your rental property management process easier. We've also gotten this point of feedback before about being able to hide the apartment number, though listing syndication to partner sites makes it so that the exact address has to be provided. That said, it is a fair point to make and I will be sure to provide this point of feedback to the team to keep it in mind for future considerations. Thank you so much and please let me know if there's anything else we can assist with. Kind regards, Robert B. - Community Manager @ Avail.co

Paul
Owner/Manager, EUA
Imobiliárias, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Excellent apartment management system for sole proprietors

5,0 há 3 anos

Comentários: Avail has an increasingly good customer service team for us as owners/managers and for tenants alike. We regularly offer suggestions to Avail for improvement and believe they take our suggestions into consideration.

Vantagens:

The cost is affordable. We can use and adapt Avail's model lease to create excellent, personalized leases and rules and regulations. Most importantly, Avail provides lease language specific to our state. We were able to set up the structure for managing our 20 apartments in a reasonable amount of time. When we ran into a glitch, we simply called Avail and they walked us through. We use Avail for advertising apartments, leases, and for receiving and tracking security deposits and rental payments.

Desvantagens:

It would be very helpful if Avail offered an accounting process that easily integrated with QuickBooks. It isn't easy to download and provide easily understandable payment records each month. Thus we create our own spreadsheet that we provide to our accountant. We have recommended that Avail offer a limited access option for our accountant to view payments for security deposits and rent, and hope this happens soon.

Quoc
Pharmacist, EUA
Indústria farmacêutica, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Simplified, easy to use

4,0 há 5 anos

Comentários: great tech support and made being a landlord easier. Just requires some polishing. Refer to the cons area.

Vantagens:

-listing is simplified -personal marketing page to quick link places not on listing -leasing is simplified -online payments

Desvantagens:

-needs to be able to break down to individual room rentals. I rent rooms to students in my home, and it splits it up as an apartment or some weird format. When it goes to online listing, it doesn't matchup correctly and people believe its the whole house for rent. -listing syntax needs to be worked out. seems like what we input in avail doesn't always translate correctly to zillow or zumper listings.

Resposta do Avail

há 5 anos

Hi Quoc! Thank you for taking the time to write such a detailed review of Avail. I can't begin to thank you enough. Feedback like yours makes it possible for us to make the necessary improvements so we can provide nothing less than a top-notch experience. My email is [email protected]; just to clarify, our platform is designed for property owners with standard rentals rather than individual rooms for rent (many of the partner sites have restrictions on listing rooms for rent as well). Still, we want to be sure to provide a balanced experience for landlords across the spectrum and your feedback is very valuable to us. Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is [email protected] -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co

Shaina
Owner, EUA
Varejistas, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

A must have for rental owners and managers!

5,0 há 5 anos

Comentários: So far the customer service and support has been great. Any time I need anything or have a question the team has gotten back to me quickly. Easy to use and has really improved my ability to manage my rental.

Vantagens:

This software adds ease to both the start of the rental process (application review and acceptance) as well as ongoing support of the rental. It allows for electronic payment collection and can allow for multiple payers for a single unit to take out the guesswork of who still needs to pay and removes the need for one tenant to carry the burden of payments. This software allows for customization of what is required, how payments are processed and tickets that can be cut and addressed in the portal.

Desvantagens:

There are some additions that could improve the software including integration of payments to utilities and auto payment requests, addition of an app for on the go management.

Resposta do Avail

há 5 anos

Thank you so much for the 5-star review, Shaina! Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for integration of payments to utilities and auto payment requests, just to clarify there are some things that we make standard in order to give landlords more flexibility. Since utility costs may vary from month to month, a landlord will need to manually add that fee in. Still, I certainly understand the need and will be sure to pass this information to my head of product. Also, a mobile app is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co

Amgad
Owner, EUA
Consultoria de gestão, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great enabler

5,0 há 5 anos

Comentários: Is was one of the very first adaptors it enabled me to expand my business beyond what I could have without it

Vantagens:

Designed with small business rental property owners in mind, full cycle management from advertising and listing to deposit rent and submit service requests

Desvantagens:

Lack of mobile app, but the internet application is mobile friendly

Resposta do Avail

há 5 anos

Thank you so much for the 5-star review, Amgad! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co

Frank
Program Assistant II, EUA
Escritório legislativo, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Enlightening Service

4,0 há 5 anos

Comentários: The knowledge and database of forms Avail offers is invaluable. It is generally easy to use and takes much of the " guesswork " out of selecting and using proper forms for the daily running of property management . It is a definite " Must Have " for any Property Owner or Manager. Thank you Avail.

Vantagens:

I truly appreciate the vast database of documents available at Avail. The standard forms are there for the user and the ability to add your own rules and clauses is incredibly helpful. There's no need to worry about standard language or which form is correct for your region. Avail takes care of that from the start. It's uniquely foolproof. Thank you Avail.

Desvantagens:

I do wish there were an easier way to finalize a document and save it to a hard drive. It seems the only way to view a " finished " document is to email it to an account you have access to. If there's something I'm missing I'd like to be made aware of a different procedure.... If not, then I do hope Avail makes a simpler process for viewing finished documents available in the future.

Resposta do Avail

há 5 anos

Hi Frank, Thank you so much for the honest feedback! A review like yours is going to help in a big way. As we work towards a stronger product offering, the best way for us to improve is to take the genuine, honest feedback that we receive into consideration. I'll definitely be sure to get this information over to my Product team. Thank you so much again and please know that we are here as a resource for you! Kindly, Robert B. Community Manager @ Avail.co

Allyson
Landlord, EUA
Imobiliárias, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

My landlord experience using Avail

5,0 há 2 anos

Comentários: I had a small problem when I accepted an application from a tenant. Somehow they made a duplicate application. But avail customer service jumped right in and helped the tenant and myself to resolve it quickly. I've asked for technical help a couple of times and they always get back to me shortly.

Vantagens:

I can easily see maintenance request previous leases and a payment history then I'm able to print off for taxes. The software is just easy to navigate.

Desvantagens:

Nothing. Everything has gone well. I can't say I've had any issues that would be negative in over a year.

Resposta do Avail

há 2 anos

Hi Allyson, thanks for the kind review of Avail. We love to hear that you've had a smooth experience. We've put a lot of thought and time into developing resources for landlords and renters nationwide, and are super thrilled to hear that not only have our maintenance tool and lease templates been helpful, but also that you're finding value in our payments tool and accounting features. (We really want to make things easier for when tax season comes around!) Please let us know if there's anything else that we can help out with. Always happy to be a resource for you! Kind regards, Robert B. - Community Manager @ Avail.co

Jill
Actress, EUA
Entretenimento, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

It's always nice when you're using the internet to be able to speak to a human. The Humans at avail

5,0 há 3 anos

Comentários: Avail is great. Working with affiliate sites -- is non productive and a waste of time. TIME IS EXPENSIVE. I don't have time to deal with sites that it is impossible to have contact the managers. IT'S very frustrating for me and the people who are trying to contact me. People keep clicking on every picture that's nice and then have no idea who I am when I respond to them. I would much rather just deal with Avail -- and not have to put up with the aggravation of dealing with the others. STRESS LIKE THIS TAKES A TOLL.

Vantagens:

I hate this software. It's clearly not customized for Avail ... It keeps saying things like .... "what do like about this product. PRODUCT?????? Avail IS NOT A PRODUCT!! IT'S A SERVICE. They're not selling beans, people.

Desvantagens:

The connections with other rental agencies pretty much suck. I got emails from people on affiliate sites, stating that my responses to them got cut off by there software and were useless. I think "Hotpads" was the affiliate. The thing that I hate about this software is the the inflexibility of responses. I have one bedroom for rent in a fabulous four bedroom townhouse. These is no way to convey this due to inflexible auto sites' programs.

Vikram
Data Analyst, EUA
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great

4,0 há 6 anos

Vantagens:

I like the customer services response with any questions . Ease of use .

Desvantagens:

If you can add accounting software along with it and provide direct schedule E form for reporting. If Rent ACH transfer time come down.

Resposta do Avail

há 6 anos

Hi Vikram! Robert here? I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you so so much for being a valued Avail user (and thank you for the honest review)! As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for); and while I know that additional accounting features are on our product roadmap, I don't have an exact date on the release of those features as of yet. That said I do sincerely apologize for the delay. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled! Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co

Cristina
Owner, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: SoftwareAdvice

BAD Customer Service

4,0 há 2 anos

Comentários: It can be easy to use and maneuver but not all tenants may have the capability to use the system. My tenant also got charged an additional $94 and could not figure it out. I had to give him credit on his rent for the amount he was charged.

Vantagens:

I like the fact that it was easy on my end but not so much for the person leasing from me.

Desvantagens:

The person leasing from me had to submit a photo with a paper with today's date, and it was not done correctly, so the system rejected it. The tenant did it again correctly, and it looks like it was okay, but now the tenant's account is locked. No one answered the phone, and I tried helping the tenant, so I had to go old school and pick up a check from him. I email the company, and automation gives solutions, but that is not what I need. I have left messages to return my call, and no one returns my call. I really liked this program but was very disappointed with the customer service.

Resposta do Avail

há 8 meses

I am so sorry to hear about yours and your tenant’s experience. We aim to provide the best service and it sounds like we may have let you down in this instance. Please let me know if there’s anything we can do to make it right. I know that our support team would love to help in any way they can, and I’m always here as a resource for you. Please don’t hesitate to share any additional product feedback or insights on how we can improve and I will share directly with my team for future Avail enhancements. Again, my sincerest apologies; please let me know if there’s anything I can do to help make things better.

kevin
GM, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

Very good product with Great support

5,0 há 5 anos

Comentários: small landlord rental software that is so cost effective we cant afford not to use it- centralized records, of maintenance and payments, leases , and tenants .

Vantagens:

ease of use, price and most of all superb customer support

Desvantagens:

Wish it had accounting integration or add on.

Resposta do Avail

há 5 anos

Hi Kevin, My name is Robert and a Community Manager here at Avail. I just wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for taking the time to write such an honest review)! We are thrilled to hear that you're finding the platform easy to use, that the price works well for you and that you had such a good experience with our CS team. This said we are working to provide further in-app tools to hopefully make things a bit more manageable from an accounting standpoint. While I can say that this is on our future roadmap, I don't yet have an exact date. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled! Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co

Jade
NA, EUA
Imobiliárias, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Tech issues - needs work

3,0 há 5 anos

Vantagens:

I like the idea of it. Everything in one place. Listing, applications, communication management, payments.

Desvantagens:

I consistently have tech issues with it. Whether the program automatically archives an application that I haven’t reviewed or emails tenants when I elected to not have automatic emails sent to them. Support needs to respond faster as well.

Resposta do Avail

há 5 anos

Hi Jade, Robert here I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account. As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can definitely cause some confusion, and can lead to a not so great experience. I'd love to hear more about the tech issues you're experiencing (both the archiving of the applications and the tenant emails being sent), and most importantly, would love to know what you'd like to see changed so that Avail can become a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co

taghi
Operation, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Avail review

4,0 há 5 anos

Vantagens:

We like the software easy to use and the limited feature help in gathering information

Desvantagens:

It very limited and can't track utilities, taxes or insurance on this platform.

Resposta do Avail

há 5 anos

Taghi, Thank you so much for the constructive feedback. A review like yours makes it possible for us to make the necessary improvements on our end; my email is [email protected]; in addition to any platform-related questions you still might have, I'd love to learn more about some of the other features you'd like to see. Please feel free to include any other constructive feedback you might have so we can continue to make Avail a platform that you and other rental owners will love for years to come. Again, I can't thank you enough for your time, and I would love to learn more. My email is [email protected] -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co

Lori
renter, EUA
Serviços e tecnologia da informação, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

glitch with website

3,0 há 6 anos

Vantagens:

Autopay.

Desvantagens:

The last two times I have updated my payment method for Autopay, it did not save. Please fix.

Resposta do Avail

há 6 anos

Hi Lori! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported. As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, ? Robert B. ?Community Manager @ Avail.co

Kevin
Owner, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Dishonesty Use of Personal Information

1,0 há 5 anos

Comentários: All it takes is one dishonest act to steer me away from a company. After reading reviews of Avail, I decided to try using it for one of my properties. I have a Google number that I use for business because I do not want business calls on my personal phone. When I placed my first ad for a property, I received the message about not being able to prove my identity with a VOIP number. I absolutely understand this. So, I went ahead and entered my personal number to prove my identity. I was given the usual “We will not share your number with…bla bla bla.” Just imagine how infuriated I was when I learned that my personal number was now part of my public ad on Zillow, Hot pads etc. This is unacceptable.

Vantagens:

Looked very useful at first. Did not have enough time to evaluate.

Desvantagens:

Misuse of personal information. Dishonesty.

Resposta do Avail

há 5 anos

Hi Kevin, Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account. As you've noted, we do require a real phone number in order to verify the user account. Still, I do sincerely apologize if it wasn't made clear that a different company contact number can be entered within your account settings; once that company number has been entered, that is the number that is syndicated to the partner listing sets. I'd love to hear more about the issue that you ran into. Please email me ([email protected]), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co