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Sobre Breezeway

A plataforma de mensagens e de operações de trailers Breezeway elimina as dores de cabeça de coordenar trabalhos de limpeza, inspeção e manutenção,

Saiba mais sobre o Breezeway

Vantagens:

I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me.

Desvantagens:

It takes time to setup but I'm not sure how you could change that component of it. Other areas include: It is slow to update.

Notas do Breezeway

Pontuação média

Praticidade
4,5
Atendimento ao cliente
4,7
Recursos
4,4
Relação qualidade/preço
4,5

Probabilidade de recomendação

8,9/ 10

O Breezeway tem uma classificação geral de 4,6 em 5 estrelas com base em 84 avaliações de usuários no Capterra.

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Filtrar avaliações (84)

Bjørn Schrøder
Bjørn Schrøder
Sr. PMO, Dinamarca
Usuário do LinkedIn Verificado
Hotelaria, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Leading property and operations management platform

4,0 há 2 anos

Comentários: We have had an overwhelmingly positive experience with Breezeway. The entire process, from signing the contract to implementing the system, was incredibly smooth and hassle-free. Within a matter of weeks, we successfully onboarded Breezeway and leveraged its capabilities to support over 300 properties.Impressed by its performance during the trial period, we confidently expanded our usage to encompass 6,000 homes and a workforce of more than 500 individuals. Throughout this scaling process, Breezeway demonstrated exceptional reliability and efficiency, ensuring that there were no delays or shortcomings on their part.Moreover, Breezeway went above and beyond our expectations by offering to translate the app into Danish, our native language. This gesture exemplifies their commitment to providing a personalized and user-friendly experience, catering to the specific needs of our organization.

Vantagens:

When we arrived at Breezeway, it immediately became evident that they were operating at the pinnacle of their industry. Their profound understanding of the rental market meant that Breezeway effortlessly catered to all our needs, requiring minimal custom development.Breezeway provides an exceptionally refined product, encompassing both a comprehensive desktop version and seamless mobile app. Their offering exemplifies maturity, allowing us to effortlessly manage our operations across various devices.

Desvantagens:

While Breezeway excels in the US market, it remains evident that their focus primarily lies within this region, as evidenced by limited support for international date and time formats. Although seemingly minor, addressing this design flaw is of significant importance.In terms of API support, Breezeway does offer the functionality to push/pull data. However, the available APIs are currently limited to select datasets. To further enhance their capabilities, it is imperative for Breezeway to develop additional APIs that enable the seamless integration of any data entered through the user interface via the API endpoints. This would provide users with a comprehensive and versatile platform for data management and streamline their operations.

Resposta do Breezeway

há 2 anos

Thanks for sharing your experience. We have been thrilled to help support your needs over the last year+ and look forward to a long standing relationship and growing together!

Sammy
Business Operations Manager, EUA
Hotelaria, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Breezeway automation has saved us time and money!

5,0 há 2 anos

Vantagens:

Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time!

Desvantagens:

It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property.

Resposta do Breezeway

há 2 anos

So glad that we're helping you save time! Thanks for sharing your experience. Subtasks are definitely something we hear our clients would benefit from often so it's a feature we're considering in the future!

FRANCO
FRANCO
Founder, EUA
Usuário do LinkedIn Verificado
Pesquisa de mercado, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Simple but Complicated

4,0 mês passado Novo

Comentários: It was ok, it took some additional time to learn how to use it.

Vantagens:

Very simple to use need to be a bit more user friendly to help in the beginning stages.

Desvantagens:

Cost is really high for what is being offered to the customer.

Sheen
Standardization manager, Alemanha
Hotelaria, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Not good for big companies

1,0 há 5 meses

Comentários: We manage over 500 units with Breezeway and have encountered several challenges that are not aligned with the needs of a company handling multi-unit short-term rentals. Unfortunately, the support provided has not met our expectations. Specifically, the manual process for bulk uploads is inefficient, and there is no functionality to adjust pricing by weekdays, resulting in uniform rates across both weekends and weekdays, which is not ideal for dynamic pricing. We would appreciate addressing these issues promptly.

Vantagens:

The design The idea of the company nothing else comes to mind

Desvantagens:

Costumer support No Bulk function Not good for big companies

Vanitha
Senior Application Consultant, Índia
Hospitais e Saúde, 10.000+ funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

A must have tool for property managers

5,0 mês passado Novo

Comentários: Overall its a great experience, made the tasks easier

Vantagens:

It ensures best guest communication by automating the guest messages and timely updates

Desvantagens:

Initially it is a bit difficult to understand the process

Barbara
Owner, EUA
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Breezeway Benefits

5,0 há 2 anos

Comentários: It's been a very positive experience. Breezeway is very easy to contact with any questions or issues and even a simple "Is it possible to do this?" question.

Vantagens:

Integration was easy and mostly done by Breezeway. It is very accessible for other departments to look for an answer they need rather than call or send an email asking a question. It has made a huge difference for scheduling all the different areas that encompass housekeeping. It is very flexible to set it up for what an individual company needs

Desvantagens:

If everyone in your company is used to computers/software there shouldn't be any issues If you have someone who is not good with or used to software it can be a challenge for them to figure out the system

Resposta do Breezeway

há 2 anos

Thanks for your review of Breezeway - we're so glad that you've seen such a positive impact from scheduling since you added Breezeway!

Mike
SVP, Operations, EUA
Hotelaria, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great product

5,0 há 2 anos

Comentários: I am very pleased with Breezeway and the team overall. They are always working to get better, and they want to work with us. They know how to take care of customers, and know that operationally, the better the software, the easier it is for us as clients.

Vantagens:

Breezeway has allowed us to Streamline a lot of processes, which in term has really helped us become more efficient as a company. We are able to work smarter, and the time saved has allowed us to work on other areas of concern when we didn't have the time before. The support staff is great to work with, and we are able to have very open, collaborative conversations with them and always very supportive to our concerns.

Desvantagens:

At times, during our busy days, the system runs a little slow. They are aware of this, and doing what they can to improve that.

Resposta do Breezeway

há 2 anos

Thanks, Mike. We're so appreciative of all the feedback your team has provided over the years and look forward to continuing to grow together!

Annie
Vice President, EUA
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Breezeway Critical to LTA Operations

5,0 há 2 anos

Comentários: Since implementing Breezeway we have increased guest satisfaction exponentially when it comes to communication. Prior to Breezeway, our guests would have to make a call, go through the phone tree and wait on hold just to get the WIFI password. We now are able to send "clickable" addresses via text so the guest doesn't have to search through emails to know where they are going. It's provided more accountability for our housekeepers as they are required to photograph BBQ's and fireplaces and other items that sometimes get missed in a cleaning. Breezeway is essential to our operations.

Vantagens:

It was designed with usability in mind. Fast integration. Very short learning curve. Great support. Innovative developers come up with things before you know you need them.

Desvantagens:

They are raising my expectations of other vendors in the vacation rental space.

Resposta do Breezeway

há 2 anos

We're continually striving to provide the highest level of service to clients and am so glad to see it resonates! Thanks for taking the time to leave a review of Breezeway, Annie. We look forward to continuing to work with you and the LTA team!

Chris
CEO, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Breezeway Review

4,0 há 9 meses

Comentários: Breezeway reached out to me to make this right. They were very understanding of the situation and open to my feedback. They did a great job handling this problem. They told me they will be doing a better job and telling customers that self guided training is available. This is a welcome change and would have made all the difference in my implementation of the software.

Vantagens:

I liked the idea of using it to interface with our cleaning team.

Resposta do Breezeway

há 8 meses

Thank you for sharing your experience with us. We value your feedback and are sorry to hear that the implementation process did not meet your expectations. We understand that an efficient and smooth setup is crucial for integrating new software into your operations. While our live training sessions are designed to provide comprehensive support, we also offer on-demand training resources available in our help center. These resources were shared during our kickoff call, and we apologize if this information was not clear at the time. We appreciate your feedback and are always committed to improving. -The Breezeway Team

Antwan
Manager., EUA
Esportes, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Fluidity!!

5,0 há 5 meses

Comentários: My overall experience went very well. I love how it stands out from all of the other apps.

Vantagens:

I loved how clean and easy the app is to use.

Desvantagens:

I think with time this app will get better.

Lance
CEO / Founder, EUA
Imobiliárias, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Seaside Vacations and Sales scales with Breezeway

5,0 há 2 anos

Comentários: We began using Breezeway during the Covid Shut Down in Spring of 2020. Breezeway has been instrumental in our growth trajectory helping us take our company from 75 properties to over 400 in three short years. Breezeway is a core part of our tech stack, and we could not have achieved our growth without their support.

Vantagens:

The core functionality of Breezeway is unparalleled. They continue to add well thought out features at an amazing pace.

Desvantagens:

Breezeway is a complete Maintenance, Cleaning, and Operations Platform....coupled with Guest Communications.

Resposta do Breezeway

há 2 anos

We've been so happy to support your incredible team -- thanks for trusting us as a partner!

Demi
Director of Operations, EUA
Hotelaria, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great product and customer service

5,0 há 2 anos

Comentários: The experience has been great, as always there are room for improvement but also more time in the system will help our company utilize all features

Vantagens:

User friendliness and the easy to use capabilities.

Desvantagens:

The lack of a generic department and ability to import data / dolor codes in the system

Resposta do Breezeway

há 2 anos

Thanks for sharing!!

Jon
General Manager, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

We love Breezeway

5,0 há 2 anos

Comentários: Organizing housekeeping, maintenance inspections, work flow and guest communciations.

Vantagens:

We just love Breezeway. Our entire team is on it all daily. It's like our central control for all things housekeeping, maintenance and inspections.

Desvantagens:

The only item we would like to try and get solved is when we create blocks, the system doesn't recognize those. We have found a work around for now.

Resposta do Breezeway

há 2 anos

Thanks for sharing your experience with Breezeway. Our team works diligently to resolve any issues and understand when things aren't working exactly as you'd like. If you haven't already, reach out to your Account Manager who can dig into those pesky blocks:)

Miller
President, EUA
Imobiliárias, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Breezeway is a MUST if you are in the Vacation Rental business and want to succeed!!

5,0 há 2 anos

Comentários: Simplified many areas (housekeeing and maintenance) a great deal. Also, you MUST take their safety course. 4 employees did and they learned a ton!! Great job Justin Ford for putting this together!!

Vantagens:

Breezeway is a must-have product in our indutry. It simplifies so many departments and the support staff at Breezeway is awesome!!

Desvantagens:

Nothing. it's all great!! Working with jeremy, Justin and oryn has been awesome and i would receommend this product to everyone!

Resposta do Breezeway

há 2 anos

Thanks for sharing your experience -- love the shoutout for the Safety program Justin has created!

Jacqueline
Owner, EUA
Imobiliárias, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

BBRR & Breezeway

5,0 há 2 anos

Comentários: We absolutely love BW! It is a vital part of our business!

Vantagens:

The texting ability with our guest has really changed things for us. Breezeway Assist has given us a more personal afterhours response. The people answering the messages or phone calls are trained in vacation rentals and know how to communicate with our guests.

Desvantagens:

Everything I've reported in the past has been handled or BW is working on for a later date.

Resposta do Breezeway

há 2 anos

Love this! As one of our newest products, we love hearing about positive experience you've had with Assist! Thanks for sharing:)

Jaime
Property Manager, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Breezeway is a lifesaver!

5,0 há 2 anos

Vantagens:

Ease of using on various platforms (tablets, smart phones, desk top)

Desvantagens:

That there is not an option to perform certain options on mobile devices.

Resposta do Breezeway

há 2 anos

Thanks for taking the time to share your feedback! Over the years, we've added additional functionality into the mobile app for Administrators and Supervisors, but let our team know what you'd like to see so we can consider it as a future enhancement. Simply send an email to [email protected]. Many of the additions and improvements available today started as a request from a user -- we really value this type of feedback, so thank you!

Carly
Director of Operations, EUA
Hotelaria, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

So glad to have found Breezeway and implemented it into our day-to-day!

5,0 há 2 anos

Comentários: Breezeway has helped our small company to better manage our maintenance, inspection and service order departments and has allow us to communicate with guests even more so than before! We feel as though we are excelling in many areas/departments because of this great new product we can use on the go!

Vantagens:

The software has allow us to grow our business and in doing so we are able to better track all things vacation rentals including property inspections, home watches, maintenance & service orders and guest relationships! The onboarding process was great and Sissy was very patient with us!

Desvantagens:

Setting up each property can be tedious but once that is done, the ability to use the software is a breeze and well worth it!

Resposta do Breezeway

há 2 anos

We're glad you found us and am always happy to hear how clients are growing their business and improving service levels with Breezeway!

Kimberly
Kimberly
Inspections Cleaner, EUA
Usuário do LinkedIn Verificado
Hotelaria, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great once you understand!

4,0 há 2 anos

Comentários: I am glad I just need to look and go. It allows for addresses to be used in GPS directly from the breezeway app to maps. I don't need to worry about what or with whom I work as it is listed. It takes forever and sometimes glitches but I'm happy with it!

Vantagens:

I love the fact that we can put in the galleries different pictures so staff or anyone honestly could go ahead and use those for booking photos. It is essential most places stage the same over and over. With customized checklists each different quirk can be relayed to the cleaner swiftly. I love being able to know names of guests arriving so I can thank them on behalf of the company. And it helps we get to see the prices and leave our comments. Aw

Desvantagens:

The features I dislike the most are: no comparison photos to match up like Properly, lack of direct communication with people for emergencies, and that it allows so many micro details that the admins get a bit overzealous with the requirements.

Caleb
Marketing Director, EUA
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great software

5,0 há 2 anos

Comentários: Positive. Our staff has easily acclimated to using the product and feels that the product improvement is a priority.

Vantagens:

I am consistently impressed by Breezeway's commitment to development. It's obvious that the customer experience is of great concern. As a company that cares about customer experience, it's important that our software providers mirror that value. I've found that to be true of Breezeway and the staff.

Desvantagens:

Point Central integration has been an ongoing headache, but I'm not sure if that relates more with escapia.

Karen
Manager/ V.President, EUA
Imobiliárias, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Simplify Vacation management

5,0 há 2 anos

Vantagens:

We love that breezeway pulls our schedule and creates tasks automatically!

Desvantagens:

There are some advanced features of auto scheduler we wish Breezeway had available

Shad
Property Manager, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

6 Months In

5,0 há 6 anos

Comentários: Executive has been a great help through the whole implementation

Vantagens:

Software has certainly made my scheduling of maintenance and housekeeping easier. It helps

Desvantagens:

Requests: 1. All Statuses should and need to be a different color. Mainly Finished and Approved should be quite different. I would love to have the status change to something like Exported with another color when I send to escapia. 2. Team communication. I would love the option to text and message from within breezeway so all communication stays within breezeway. This would a direct texting/messaging within the app with similar notifications of a text message. 3. Auto scheduling without having to go through the process of committing with last minute bookings. If I'm off on Saturday and Sundays and an new booking happens on Saturday for a sunday arrival, Breezeway should just schedule my appropriate tasks so HK gets notified. 4. The ability to upload PDF docs to properties so we can keep reciepts and other warranty info with property.

David
General Manager, EUA
Hospitais e Saúde, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Saves time and money!

5,0 há 6 anos

Comentários: This system has helped us save time and money and does for me in an hour what used to take a full time employee all day. We use it daily and it’s easy for any housekeeping team and my inspectors to implement and keep track of my properties.

Vantagens:

Ease of use. Reliability. Availability across computer, phone, tablet. Customer service and support.

Desvantagens:

Slight compatibility issues with property management software

Renee
Sr Travel Planner, EUA
Hotelaria, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Breezeway Navigation

4,0 há 5 anos

Comentários: It is a good way to keep projects from all of our divisions in one place

Vantagens:

You can list all of housekeeping and property care updates for our homes all in one place, and get status updates rather quickly when looking

Desvantagens:

there is no way to notify us when an update is made- example- our housekeeping staff puts in meter reads- Unless I am already in Breezeway, I do not know if this project has been completed

Alexis
Inspector Coordinator, EUA
Imobiliárias, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Breezeway

4,0 há 5 anos

Comentários: Very good! I never have any issues with customer service! Kelsey is very knowledgeable and helpful!

Vantagens:

The easiness of the software. The automatic scheduling software makes my life much easier. The customer service is phenomenal!

Desvantagens:

The user side of the program. I wish when an inspection had a comment the icon would change color on the user side to make it more known to my inspectors

Laura
Housekeeping Coordinator, EUA
Hotelaria, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Breezeway Review

4,0 há 6 anos

Comentários: I love how were were able to make out cleaner invoicing a lot easier because of BW. Scheduling cleans is easier thru BW

Vantagens:

Very user friendly . Love the fact that we can communicate to our crew thru the system from their Tasks

Desvantagens:

Maybe when their are reservation changes that don't update into BW if we've already drafted that weeks worth of task. We have to keep an eye out if there are tasks we need to either reschedule or delete.