---
description: Tudo sobre Haptik: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Haptik - Preço, avaliações e classificação - Capterra Brasil 2026
---
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# Haptik
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> A Haptik capacita os assistentes virtuais inteligentes (IVA na sigla em inglês) que transformam a experiência do cliente, enquanto aumentam as vendas e reduzem os custos.
>
> Conclusão: 41 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.
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## Resumo
### Quem usa o Haptik?
Atualmente, os seguintes setores são visados:
Comércio eletrônico e varejo
Turismo e hotelaria
Mídia e entretenimento
Serviços financeiros
## Estatísticas e notas
| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 41 Avaliações |
| Praticidade | 4.5/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.6/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais |
| Recursos | 4.2/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |
## Sobre o fornecedor
- **Empresa**: Haptik
- **Fundada**: 2013
## Contexto comercial
- **Preço inicial**: US$ 5.000,00
- **Modelo de preços**: (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop)
- **Idiomas**: alemão, espanhol, francês, hindi, inglês
- **Países disponíveis**: Canadá, Emirados Árabes Unidos, Estados Unidos, Reino Unido, Índia
## Recursos
- Análise de sentimentos
- Automação dos processos comerciais
- Bate-papo ao vivo
- Bot pré-configurado
- Chatbot
- Comunicação multicanal
- Desenvolvimento sem códigos
- Imagem de marca personalizável
- Inteligência artificial e aprendizado de máquina
- Orientação contextual
- Personalização
- Processamento de linguagem natural
- Reconhecimento de tentativas
- Reconhecimento de voz
- Relatórios e análise de dados
- Suporte do cliente
- Transferências/encaminhamento
- Vários idiomas
## Integrações (8 no total)
- Freshdesk
- Instagram
- Messenger
- Meta for Business
- PYME One
- Shopify
- WhatsApp
- Zendesk Suite
## Opções de suporte
- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
## Category
- [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software)
## Categorias relacionadas
- [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software)
- [Programa de Assistente Virtual](https://www.capterra.com.br/directory/33535/virtual-assistant/software)
- [Software para Chatbots](https://www.capterra.com.br/directory/32448/chatbot/software)
- [Software de Marketing Conversacional](https://www.capterra.com.br/directory/31562/conversational-marketing-platform/software)
## Alternativas
1. [Boost.AI](https://www.capterra.com.br/software/184561/boost-ai) — 4.8/5 (23 reviews)
2. [Chatsi](https://www.capterra.com.br/software/1069679/Chatsi) — 5.0/5 (2 reviews)
3. [yellow.ai](https://www.capterra.com.br/software/194013/yellow-messenger) — 4.5/5 (37 reviews)
4. [Ada](https://www.capterra.com.br/software/164470/ada-support) — 4.7/5 (15 reviews)
5. [Celoxis](https://www.capterra.com.br/software/5923/celoxis) — 4.4/5 (327 reviews)
## Avaliações
### "A good product for all your AI needs" — 4.0/5
> **Jeet** | *30 de julho de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 7.0/10
>
> **Vantagens**: The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great\! We had support at every turn on the implementation journey.
>
> **Desvantagens**: While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.
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### "The conversational AI capabilities of Haptik have changed the way we approach self-service CX..." — 5.0/5
> **Nick** | *12 de dezembro de 2022* | Bens de consumo | Taxa de recomendação: 10.0/10
>
> **Vantagens**: - The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements.
>
> **Desvantagens**: I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience.
>
> Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended.
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### "Haptik Review" — 3.0/5
> **Katie** | *9 de maio de 2023* | Hotelaria | Taxa de recomendação: 10.0/10
>
> **Vantagens**: the team is responsive and supportive, constantly digging into the data to improve the experience
>
> **Desvantagens**: it's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests
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### "Awesome Conversational AI bot, SME in Telecom" — 5.0/5
> **Narayan** | *30 de julho de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10
>
> **Vantagens**: Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features
>
> **Desvantagens**: Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends
>
> Customer service chatbot and call center stack - agent view interface for query solving.
Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation
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### "Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team" — 5.0/5
> **Rohit** | *4 de maio de 2023* | Software | Taxa de recomendação: 10.0/10
>
> **Vantagens**: AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas
>
> **Desvantagens**: In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon.
>
> Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything
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## Links
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