Avaliações do Commusoft

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Vantagens:

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Exquisite

Comentários: Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Vantagens:

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Desvantagens:

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Good software system

Comentários: Good system very little downtime or breaks in service

Vantagens:

Fairly easy to use with handy support feature

Desvantagens:

Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us

Experience with commusoft

Comentários: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Vantagens:

Customer data base, quick to find out what you have done at a property,

Desvantagens:

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Shockingly Grateful

Comentários: The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry.

Vantagens:

Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.

Desvantagens:

The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest 🎻Violin

Review from a plumbing company

Comentários: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Vantagens:

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Desvantagens:

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Great product, forever evolving and moving forward with our expectations

Comentários: We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Vantagens:

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Desvantagens:

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

Changed our business for the better!

Vantagens:

The diary and maps, work address feature are my favourite features. I love that this JMS is streamlined for planned and reactive maintenance companies like ourselves, particularly working in conjunction with estate agents.

Desvantagens:

My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.

Great software

Vantagens:

using this software makes managing multiple engineers much easier saving me time for more important tasks

Desvantagens:

there's not much to not like, its a basic software that does what i need

Very easy to use - keeps records up to date

Vantagens:

User friendy Stores all information in one place Mobile use

Desvantagens:

No concerns - Used this package for many years always happy with it.

Job Management Software

Comentários: Saves us time which obviously saves money Customer communication with regard to jobs/diaries is more up to date Easy to use app Great training

Vantagens:

After extensive research into various job management software we found that a lot of software which looked good on the surface was actually only good for basic functions and once you started looking more in depth it became clear that they were built for smaller business with only a couple of staff. Commusoft was very different, yes it looks good on the surface and does the basic functions BUT more importantly it also has much more in depth and comprehensive performance in the background. It enables diaries to be updated easily and quickly with full details, it enables text/email messages to both engineers and customers. The customer intergrations from Xero worked smoothly and the link works well. We now also use it for tracking vehicles and it has saved us money from the seperate tracking software we used to use. With any software there are also things that we would like improved and any comments and improvements suggested are email in and the staff behind the scenes as such seem to welcome these and put them in the mix for potential updates in the future.

Desvantagens:

The next package up is more expensive BUT does allow for auto input of suppliers invoices, we would like an option of having this available for office staff without increasing the monthly price for engineers who only have app access and engineer capabilities on the app so never use some of the brilliant features of the software.

Commusoft review

Comentários: We really like it. We couldn't be without it now.

Vantagens:

We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included!

Desvantagens:

Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really.

Great software product

Comentários: Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool.

Vantagens:

The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book.

Desvantagens:

Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved.

G Jassal Review

Comentários: We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
The system is incredibly easy to use and there is a great knowledge database for anything you need.

Vantagens:

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Desvantagens:

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

Brilliant Plumbing & Heating Software

Comentários: We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

Vantagens:

I like how the software can be accessed via any computer at any time of day. I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

Desvantagens:

I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

Engineer Diary planner

Comentários: Great customer service and always helpful when we call.
Easy to use software we use on a daily basis.

Vantagens:

Let you run your whole business using this software. It can use as a diary for all our engineers to include all need information like site address and contact details. what the engineer needs to do and for the engineer to provide us an update which includes pictures and videos if wanted. In addition, we can send out reports to our clients and invoices which can be linked to other accounting softwares.

Desvantagens:

Difficult to delete old storage to free up space within our allowance

Great software improving all the time

Comentários: reduce time in office, keeps business jobs and finances in order

Vantagens:

i like the professionalism of the software and how you can tailor it to your needs on most aspects, the fact it takes saves me in the office lots of time doing emails and reminders keeping my business running smoothly

Desvantagens:

i find some of the certs are a wee bit overcomplicated at times and the software does take a while to navigate around at times however i would state i have never really had the time to get to know this system 100% of the facilities it can offer and i would think i only use it to 60% of its full capacity

Migration from V3 to V4

Comentários: I've barely touched the surface with version 4, it is much more complex than version 3, though not in a bad way. I'm looking forward to creating full supplier and parts lists, to make things more straight forward for my engineers. Once you get the hang of it, it really does streamline your business. The support from the team at Commusoft is second to none. They are extremely friendly, knowledgeable and can work with very vague descriptions of issues from people like me, who isn't sure of the correct terminology for the software.
If you're wondering whether you're brave enough to take the leap to version 4, do it!

Vantagens:

There are so many great new features. The widgets make things easy to find. The Company and Software settings are set out clearly and again, are easy to use. The Help section has advice for anything you may have an issue with. Its very transparent, I find it easy to navigate and I'm not a very tech savvy person.

Desvantagens:

I am disappointed that the ability to merge and change customer types has been taken away. However there are alternative routes to make this less of an issue.

Commusoft Review

Vantagens:

-Easy to find new features -Always new updates and features being added -No jobs can get missed - has a way of catching everything

Desvantagens:

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service -Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

SR Hall ltd review of Commusoft

Comentários: Absolute brilliant software and works well in our company.

Vantagens:

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Desvantagens:

Set up was a bit tricky but support were brilliant.

Happy user

Comentários: Although we had a few teething problems after changeover from v3 to v4 support were very quick and helpful with advice and instructions. I would recommend commusoft, especially to small businesses which are just starting out as it is not too overwhelming.

Vantagens:

Once you get to grips with it, it is very simple to use The software has always been reliable The changeover from V3 to V4 run very smoothly Customer support are very quick and efficient

Desvantagens:

Invoices cannot be edited once sent Addresses cannot be edited

Helping grow

Comentários: Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.

Vantagens:

So simple to use, works all the time. No need to understand how the technology works, it works. Very cost effective. Gives, us at the back office so much clarity on job handling. our engineers find it simple and easy to use. Links with our accounting system with no input from us all the time every time.

Desvantagens:

Does not always work all the time in real time

Huge help in making us more efficient. Customer support is fantastic

Vantagens:

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout. We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software. The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Desvantagens:

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this. Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

good product

Comentários: is a good service

Vantagens:

we love the way everything is integrated and all under one roof

Desvantagens:

unless the higher package is purchased then there is no telephone support but they are very good at emailing replies

Fantastic product and service to match

Comentários: Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders.

Vantagens:

Ease of use, robust, lots of automation and the ability to manage lots of jobs.

Desvantagens:

The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault.