Avaliações do myUnity Home Care & Hospice

Good cloud-based home health solution!

Vantagens:

Good customer service and product offered at a relatively inexpensive price with most of the features needed!

Desvantagens:

A lot of flexibility, not good for people who are not familiar with COP and might take a while to learn.

We like DeVero

Comentários: 6 of the agencies we contract with use DeVero and we really using it. The system is simple and straightforward.

Vantagens:

1) I like the way we can easily see the previous notes. 2) Contact information for other clinicians assigned to the case is clearly listed beside the body of information in the chart. 3) Editing notes is easy. 4) Communication about corrections is easy to see and coordinate.

Desvantagens:

1) It is easy to write a very poor note with this system. 2) DeVero's online training is terrible. Horrific. Lame. (Fortunately, its relatively easy to figure out and train for.) 3) It would be nice if we could have information move forward between notes. 4) It would be nice to be able to create drop-down goal templates because 5) the current pre-made goals are awful.

MyUnity is not ready

Comentários: Had to email support back and forth a lot of times

Vantagens:

It is user-friendly. Other than that I do not see any other Pros.

Desvantagens:

There are a lot of bugs and information needs to flow from one note to another. We had a demonstration from Kinser and they have this functionality so good it would make it easier for clinicians to document consistently

Tender Care Pediatric Services

Comentários: We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. We decided to transition from paper documentation to an EMR several months ago. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We have just now, mid February 2017, phased out of working with our project implementation manager. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities.
The best part about working with DeVero is their Customer Service. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. The MAR that is available on DeVero was not conducive to our processes; so we had to devise a custom form. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months).
We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. DeVero's training was not entirely applicable to us because we had to customize so many forms.
One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Now, we are used to it and are satisfied with the features and functionality. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures.
We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. Thank you

Best Customer Support

Comentários: I've used a number of different software for the home health and hospice field. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. The design is a very important aspect of any software and DeVero is constantly improving their design, they take into consideration their client's input and it is evident in the software updates. Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people (like much of the older generation in the medical field) are using it. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. The most notable thing about DeVero has to be their customer support, team. I've complimented them many times because I truly feel they deserve praise. DeVero support team is always available and always willing to listen and help with any issue, big or small. They are very knowledgeable and always do their best to resolve your issue. I believe this makes DeVero one of the best software companies I've ever used.

Vantagens:

Their customer support team.

Desvantagens:

Lack of customization options for forms.

A Great Experience!

Comentários: For the most part, this system is very easy to use. I've used this for over 2 years and still find something new! There are a couple of tweaks that would be nice to see; like being able to move items from category to category (helpful for when you upload to the wrong category!) but other than that, it works very well. The new updates were a little challenging at first but now, we are finding them so easy to use. I really like the way the upload feature now works. So easy! The reporting segment is easy to use and highly adaptable making it easy to gather specific information quickly. I'm very impressed with the support staff. Whenever I have an issue, I call and it's taken care of immediately! I also love how the issue is not only resolved, but explained! WOW! Liana is awesome and has always been such a big help. Thank you to our rep! Would I recommend this product? Yes!

Vantagens:

The ease of use and the layout. It's nice to know that mistakes can be fairly easily fixed. I also like the support staff which is just as important!

Desvantagens:

I don't know if it's the software or the internet itself, but at times, it's really slow. That can be frustrating.

myUnity, Devero as what I came to know it as.

Comentários: It's been great other then it taking longer to review notes. Was also were going to see by any chance when a patient is DC'd on the patient chart if there can be something stating the pt is DC'd on the chart, for example like you do with a user that is inactivated you put an (I) next to their name. Can you guys do that with a (D) next to the DC'd patient so in the view online activity list we can see if the patient was DC'd so we can focus on those notes first. That would be great.

Vantagens:

The easy access to the whole chart and able to bring up all the notes in the view online activity tab.

Desvantagens:

How detailed and so much info to fill in for the clinicians. I worked with quite a bit of other softwares and yours takes the cake in time. If the notes were more streamlined but still are able to gather all the info would be great.

Devero Software

Comentários: Overall this is a very user-friendly software with minimal complications.

Vantagens:

I enjoy the easy navigation and select an action drop down menu.The select an action drop down menu is excellent way to to track which phase the document is currently in.The view online activity is also an excellent tool to check the status of every document in the system.The integration log is also a great tool to check if any export was a success or failure and the reason for the failure.The custom reports, patient dashboard and library is also very informative tool.Also all documents can be uploaded with ease so we can operate in a totally paperless environment.

Desvantagens:

I am disappointed on seeing the PT and OT Eval in the non-category section rather than being in the PT and OT section. This is very confusing.Also sometimes the oasis export fails which can be frustrating.

Sofware Administrator's Perspective

Vantagens:

The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems.

Desvantagens:

We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive).

Review of DeVero Home Health Care Software

Comentários: Not real thrilled with the support. Customer service when you contact the help desk not the best.

Vantagens:

The product was easy to learn for those who are knowledgeable of home care.

Desvantagens:

The support services of the product are not strong. Frequently small updates have been made without our knowledge. I do know that there has been interface difficulties with our billing system. Prior to PDGM you had plan to used us as a BETA site. Per staff involved with this, their opinion was that the company really had not done a comprehensive implementation assessment. Basically it was a waste of time for those involved.

Easiest Home Health Software Program Ever!

Comentários: We were the first agency in CT to use SOS/Devero/My Unity. We have always liked the ease of use with this software, and bang for our buck. It has come a long way since we started using this product.

Vantagens:

Super Easy to use, straight forward, bang for you buck

Desvantagens:

we haven't experienced any major issue with this software program

This is the easiest software I ever used

Vantagens:

I like the ease of use and very little training time our nurses need to start using it. If you can use Google, you will be able to use this software in about 20-30 min.

Desvantagens:

The reports that the system provides are not always accurate. If you run the same report twice you might get different data.

Devero Review

Vantagens:

Ease of use for clinical staff, basic forms, quick and easy. HAS support is awesome.

Desvantagens:

Reporting, scheduling, knowledge of some of the support staff for devero, not very helpful

Devero Review

Comentários: Correcting forms, and trying to get the flow a little smoother

Vantagens:

What I like most with the software, is that we were able to use our paper forms to make an easier transition.

Desvantagens:

Things don't flow very well between documents.

Fair

Comentários: I feel that the system needs to have more kinks worked out for a hospice organization because it was created more so for a home health agency.

Vantagens:

What I liked most about this product is that you have a symbol to let you know if your profile has crossed over for billing.

Desvantagens:

What I liked least about this product is that it was so many minor things you had to keep in mind when entering in information to ensure it all crosses over to the billing side.

Review

Comentários: So far so good

Vantagens:

Access to medical records from anywhere/any device

Desvantagens:

Outages, slow to return calls/emails with support questions

Good

Comentários: Able to view documents in real time

Vantagens:

Easy of use. User friendly. Seeing things in real time

Desvantagens:

Would like better customer service and ease of reports

Fantastic Software

Vantagens:

devero is very customizable. they are constantly improving their product and rolling out new items. they listen to their customers' requests. all their staff is knowledgeable and helpful about the product. their technical support rocks! you can actually talk to someone live who helps you. they are truthful about what their product can and can't do. they don't lie. this should be obvious but was not my experience with other vendors. my clinicians are very happy with it because it is user friendly. ability to have customized forms.

Desvantagens:

the authorizations can only be setup for visits. would like to see hours and dollars. the scheduler is also only setup for visits. would like to see hours

Phenomenal Product and Business Relationship over 3 years

Vantagens:

We use Devero as the centerpiece to our service. Well Care Connects provides therapy care (PT, OT, ST, and RD) to patients throughout California. All of our clinicians log into Devero to write their clinical notes and all of our agencies log into Devero to access those notes. We always hear from our agencies that it's an incredibly straightforward, easy-to-use system- which is great! It allows both our clinicians and agencies to stay organized and up-to-date with their notes, and it's been working flawlessly so far. We work with over 500 clinicians and over 300 home health agencies so far, and everyone loves using the system.

Desvantagens:

I genuinely have no negative comments about this product.

It works, but we had to put alot of time and effort to get it there

Vantagens:

I appreciate the low cost when compared to other systems out there.

Desvantagens:

This vendor does not apply simple project management protocols when making changes to its software for clients. They make changes on our live site, and they provide no access to a test site or test server in order for clients to review and test changes before they are implemented. This is a compliance and operational nightmare.

Home health agency in the Midwest that uses DeVero

Comentários: We're an agency in Illinois based out of the local health department. The ease-of-use of DeVero is outstanding and they back it up with great customer service.

Vantagens:

At the point of care, the flow is very good. It's easy to flow between the forms, making it easy to navigate the patient chart.

Desvantagens:

Nothing to mention.

Review

Comentários: My overall experience has been pleasant and easy to use

Vantagens:

I love how easy it is to learn and how I can easily train other members too

Desvantagens:

I dont like how sometime it crashes or there is something wrong with it and it takes forever to fix

Certified Occupational Therapy Asst

Comentários: Love using Devero! So much easier to use than any other medical software! I have other companies using different software and I have referred them to you

Vantagens:

Easy to place documentation

Desvantagens:

Except for having to do paperwork altogether there is nothing I don't like about this software

Easy to use for Physical Therapy

Comentários: DeVero is so easy to use! The Home page is well organized and the entire system is easy to navigate with a click of the mouse. I especially like the automatic notifications that remind me of deadlines and timelines that I might have missed otherwise.

great app

Vantagens:

it's fairly easy to navigate and find what you need to use

Desvantagens:

sometimes it will not load and refresh fast enough