---
description: Tudo sobre Simphony POS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Simphony POS - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas para Restaurante](/directory/20026/restaurant-management/software) > [Simphony POS](/software/202814/oracle-micros-simphony)

# Simphony POS

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> O Simphony POS, da Oracle, se adapta a todos os tamanhos e formatos de restaurante: casual, serviço rápido, independente, franquia, pub e estádios, entre outros.
> 
> Conclusão: 26 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Simphony POS?

O Simphony POS, da Oracle, é uma plataforma específica de gestão de restaurante para operações de alimentos e bebidas de qualquer porte, de restaurantes independentes a grandes empresas.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.2/5** | 26 Avaliações |
| Praticidade | 3.8/5 | Com base em avaliações gerais |
| Suporte ao cliente | 3.3/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 3.5/5 | Com base em avaliações gerais |
| Recursos | 4.0/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Oracle
- **Localização**: Chicago, EUA
- **Fundada**: 1977

## Contexto comercial

- **Preço inicial**: R$ 1,00
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, inglês, italiano, japonês, norueguês, português, russo, sueco, tailandês, turco, árabe
- **Países disponíveis**: Alemanha, Arábia Saudita, Austrália, Canadá, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Finlândia, França, Ilha de Man, Irlanda, Itália, Jersey, México, Noruega, Nova Zelândia, Reino Unido, Singapura, Suécia e mais 3

## Recursos

- Acesso para Celular
- Alertas/notificações
- Análise da nutrição
- Assinatura eletrônica
- Barcode/Ticket Scanning
- Cobrança e faturamento
- Contas de clientes
- Controle de estoque
- Controles independentes
- For Bakeries
- Gestão de clientes
- Gestão de custos
- Gestão de descontos
- Gestão de devoluções
- Gestão de dicas
- Gestão de entrega
- Gestão de estoques
- Gestão de funcionários
- Gestão de pedidos
- Gestão de reservas
- Gestão de tabelas
- Gestão de tesouraria
- Gestão de vales-presente
- Integração da contabilidade
- Kitchen/Menu Management
- Organização de receitas
- PDV para restaurantes
- Pagamentos eletrônicos
- Pagamentos online
- Pedidos online
- Planejamento de cardápios
- Ponto de vendas (PDV)
- Previsão
- Processamento de cartões de crédito
- Processamento de pagamentos
- Programa de fidelidade
- Promoção social
- Rastreamento de estoque
- Registro de pedidos
- Relatórios de vendas
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento
- Third-Party Integrations

## Integrações (3 no total)

- FreedomPay
- Restaurant365
- SevenRooms

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas para Restaurante](https://www.capterra.com.br/directory/20026/restaurant-management/software)

## Categorias relacionadas

- [Sistemas para Restaurante](https://www.capterra.com.br/directory/20026/restaurant-management/software)
- [Sistemas PDV](https://www.capterra.com.br/directory/20052/point-of-sale/software)
- [Sistema de Caixa para Restaurante](https://www.capterra.com.br/directory/30603/restaurant-pos/software)
- [Software de Entrega de Comida](https://www.capterra.com.br/directory/30861/food-delivery/software)
- [Software de Gestão de Serviços Alimentares](https://www.capterra.com.br/directory/20025/food-service-management/software)

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## Avaliações

### "Simphony Review - Minor DKL Food Group" — 5.0/5

> **Christian** | *8 de julho de 2020* | Hotelaria | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.

The ability to update the software from the enterprise level out to all Properties\\Workstations, is a convenient ability to have when managing  a fleet of stores and POS terminals

It ties into its own reporting system and the MyMicros App makes store sales checking a breeze
> 
> **Desvantagens**: The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.

Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates
> 
> Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.

Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.

Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

-----

### "Oracle = A great global partner" — 4.0/5

> **Matt** | *4 de julho de 2020* | Hotelaria | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: One stop shop. POS, purchasing and reporting.

The software has great capabilities and covers all areas a hospitality business requires
> 
> **Desvantagens**: Most adjustments to the program involve an additional purchase.

Immediate support not often available
> 
> I have been happy with our experience with Simphony. They provide a great product

-----

### "Worst POS experience in my tenured career" — 1.0/5

> **Patrick** | *18 de abril de 2023* | Restaurantes | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: There is nothing that I can highlight that a competitor couldn't also do well.
> 
> **Desvantagens**: There has not been a resolution on outstanding tickets opened two years ago during the initial implementation.  Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest.  Good luck calling support.  Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket."  This escalation process will last weeks, months, and in our case, years with no resolution.
> 
> Terrible.  The support team is a joke.  They don't even understand their own product well enough to work through simple problems.  Everything is "a known issue" that never works toward resolution.

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### "Great but expensive POS" — 4.0/5

> **Giovanni** | *30 de janeiro de 2026* | Hotelaria | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: It is very customizable, and the integration with Opera PMS is great. It is very known in the market, so when hiring new team members they most of the times already know how to use it
> 
> **Desvantagens**: It is very expensive, and the implementation process takes long time because all the Oracle wait list

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### "Simphony POS for Hotel" — 4.0/5

> **Avaliador Verificado** | *2 de julho de 2021* | Hotelaria | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS \& Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance.
> 
> **Desvantagens**: The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate.
> 
> Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation.

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