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Avaliações do VanillaSoft

Sobre VanillaSoft

A VanillaSoft capacita as equipes de vendas internas a responder aos clientes potenciais mais rapidamente, envolver-se de forma consistente e desenvolver oportunidades mais qualificadas.

Saiba mais sobre o VanillaSoft

Vantagens:

Email and text integration was pretty decent as well.

Desvantagens:

Some reports are hard to customize. Need more detail on lead source.

Notas do VanillaSoft

Pontuação média

Praticidade
4,7
Atendimento ao cliente
4,6
Recursos
4,5
Relação qualidade/preço
4,6

Probabilidade de recomendação

9,1/ 10

O VanillaSoft tem uma classificação geral de 4,7 em 5 estrelas com base em 155 avaliações de usuários no Capterra.

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Filtrar avaliações (155)

Cynthia
Cynthia
Director of Client Services, EUA
Usuário do LinkedIn Verificado
, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great tool for contact centers who need a dialer integrated with CRM.

5,0 há 7 anos

Comentários: Greater outbound call efficiency, true CRM features and easy access to call recordings.

Vantagens:

We can support multiple clients and multiple campaigns. Does great job keeping each program separate. Call recordings are easy to access by campaign, agent and lead status. KPI metrics are also easy to find and you can create custom data queries and save them for future use.

Desvantagens:

If you need inbound call center features, I highly recommend you select Ring Central as the VoIP partner to integrate with VanillaSoft.

Paul
Paul
Director Of Operations, EUA
Usuário do LinkedIn Verificado
, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

We find that VS provides a very robust solution. Great data capture, call routing, and dispositions

5,0 há 7 anos

Comentários: Improved productivity of our callers and better data capture. It's cost effective, and Support is terrific!

Vantagens:

Ease of customization, ease of use, and clean & clear reporting. Ease of adjustments and the ability for users to record copious information about the contacts.

Desvantagens:

Sometimes latency issues restrict our ability to be proficient, but that also results from the Internet Routing, not necessarily the platform. VS has recently upgraded their hardware and we have seen awesome improvement.

Bridget
Health Insurance Agent, EUA
Seguros, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Vanilla Soft

3,0 há 2 anos

Vantagens:

I liked I could separate what type of leads they were once I contacted them.

Desvantagens:

Customer service wasn't the best and when it would glitch I wouldn't be able to find the root cause.

Natosha
Natosha
Senior Specialist, Annual Fund Outreach, EUA
Usuário do LinkedIn Verificado
Educação superior, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Beats all other higher-ed specific fundraising softwares

5,0 há 7 anos

Comentários: The ability to customize and manipulate our data was the main selling point for us and this software. This software was a leading contender against all the other well-known higher-ed fundraising software.

Vantagens:

When we were searching for a new phonathon software, we looked into all of the well-known higher ed fundraising platforms. None of them had the capabilities and powers that VanillaSoft offered. In VanillaSoft, we have full control of our data - we can easily update, manipulate, and report on everything we do. The customization is one of the biggest benefits for us. We can literally add fields as necessary, at any time.

Desvantagens:

Since it's a sales-based software, we don't have as much "control" over our calling pools. The software doesn't tell you exactly how many prospects will be released at certain times.

Joseph
Joseph
Director of Call Center Services
Usuário do LinkedIn Verificado
Gestão da educação, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: GetApp

VanillaSoft Changed our Business

5,0 há 8 anos

Comentários: We have used VanillaSoft at Education Affiliates for almost 7 years. VanillaSoft has been a huge asset for us. It reduced our response time for internet inquiries to 8 seconds! The support team at VS is amazing. They are responsive to our needs and they treat us like partners in our business goals and objectives. VS is very easy to use and can be set up for most businesses in a day. I cannot say enough about how happy we are with VanillaSoft!!!

Vantagens:

User friendly....great support...completely customizable....Scalable to any size operation

Jeff
Jeff
Director of National Sales, EUA
Usuário do LinkedIn Verificado
, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

An affordable call center solution designed to increase sales

5,0 há 7 anos

Vantagens:

Offers all the features we were looking for: recorded voicemail drop, SMS, email automation, and a full range of reports on user statistics. The Vanillasoft customer support team is one of the best I've ever encountered - in any industry and for any product.

Desvantagens:

Additional video walk through (for users and administrators) would be helpful. This would help reduce the time necessary to bring new team members up to speed

Briana
Briana
Senior Specialist, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Better then most

4,0 há 6 anos

Comentários: I was surprisingly impressed after my first use of VanillaSoft as I expected it to be like most other solutions I have used with numerous bugs and needed updates. I was able to easily identify where I needed to go for things I needed and also track my daily and overall performance along with my team. In the case of any issue it seems to always get resolved fairly quickly which helps set it apart. Overall I feel the platform is better then most.

Vantagens:

Being able to access all parts of the platform from a single drop down. Also I like having view into my own as well as others on my team KPI's on one dashboard.

Desvantagens:

Calls not automatically recording when moving to next call in que. If the call button is not in green it has not recorded and it should automatically. This causes you to have to hang up then restart call.

Ben
Ben
Insurance Agent, EUA
Usuário do LinkedIn Verificado
Seguros, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

VanillaSoft Makes Sales Easy

5,0 há 6 anos

Comentários: Awesome customer support.

Vantagens:

You can add a custom script for your sales people to use. You can write prewritten emails and texts that get sent out with the click of a button. It connects directly to Gmail for Business. It has a great calendar feature. Offers VOIP and Texting. The click to call makes it easy to call leads.

Desvantagens:

You can only see one lead at a time. Don't offer MMS texting.

Jessika
Jessika
Marketing Coordinator, EUA
Usuário do LinkedIn Verificado
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy system to use for marketing

5,0 há 6 anos

Comentários: I have used VanillaSoft for several years for marketing and advertising. I love the ease of uploading potential client information and marketing lists.

Vantagens:

It's a super easy system to navigate and I love that it is web based, so that I am able to use this marketing tool from anywhere. I also love that I am able to toggle from previous updates.

Desvantagens:

So far I don't have any complaints with using VanillaSoft.

Nathan
Nathan
Pool Tech, EUA
Usuário do LinkedIn Verificado
Serviços ao consumidor, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

My top choice

5,0 há 6 anos

Comentários: My experience with VanillaSoft has been exceptional., definitely 4.5 stars. Once they get their support time down it would definitely be a 5 star product. Keep up the amazing work VanillaSoft.

Vantagens:

The platform has amazing reporting features all very attractive in one of the easy to access dashboard. With click to call, automatic recording and all prospect information on one screen with full history I have to say it is better then any other platform I have used.

Desvantagens:

I have to say the down fall is at times due to high demand, support can be a bit of a pain as the wait time may be more than just a few minutes and then getting the functionality of platform up and going again can be longer. This is typical however, it can cause an impact on performance with not having lead information. My only other issue is the recording function does not always automatically record, I will have to hang up and recall to enable recording.

Scott
President, EUA
Seguros, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The ultimate "Phone" prospecting tool for businesses

5,0 há 5 anos

Comentários: Overall, this is my "go to" system. I wish it was a little cheaper but it does what we need it to do and it does it very well! If you work in this system every day, it will make you successful! Hit the start button and go!

Vantagens:

I have used this system on and off since 2009 and it's come a long way since then. I keep going back to it because it does the main important things very well. Also, I've had telemarketers try two other systems and they all loved Vanillasoft the most. In fact, after deciding to go with a cheaper option, they would come back to me and ask if we could use VS again. Including my son who just told me yesterday that he always loved Vanillasoft because it took the guesswork out of the picture and only showed you one lead at a time. I think that's one of the main benefits. 1. It puts one lead in front of you at a time. It eliminates the question "who should I call?". 2. It doesn't let you think too much or waste time. 3. The follow up system works great. Meaning, it's easy to leave a note and schedule a call back whether its using the calendar feature or using the dispositions that automatically put the lead back in your que at a predetermined date. Either way you do it, I always felt completely confident that once I finished with a lead that it would come back to me at the appropriate time without me having to think about it. That's huge! 4. The activity dashboard is awesome. It tells you how many dials, conversations, appts, length of time spent on calls, etc. It really puts all the data right in front of you. 5. Emailing and Document Library: Email right from the system using templates and store docs. Very Easy! 6. Hands down, best customer service in the business!!!

Desvantagens:

Price: For the first user its going to cost you about $200 if you want all the features. $100 for the basics and then $30 for auto-dialing, $30 for their phone and $30 to record and store calls. Every other user is $80 for the basics + $90 for the rest. So, two users with everything will cost you about $370 a month. With that said, I always go back to it. So, better to spend money on something that will get you results. Reports: They are great and endless... just wish they were easier to put together. It takes some time to really understand how to generate them. Also, wish they had automated reports that once you set up, they just get emailed to you everyday. Integrations: This is a phone marketing system with "some" email capabilities. It's not going to do social or look up lead data etc... I wish it would integrate with other email marketing systems like constant contact. It does tell you when someone opens an email if you're in the lead... but it doesn't tell you how often they opened and I don't believe it lets you call just the people who open your emails. It might but I'm not sure how if it does.

Kent
Sales Manager, EUA
Atacadistas, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Revolutionized our organization

5,0 há 5 anos

Comentários: VanillaSoft has eliminated many problems such as:
-multiple calls to one prospect from different callers
-calling existing customers as prospects
-time wasting manual reporting
-lack of caller activity visibility

Vantagens:

VanillaSoft streamlines our selling efforts and has completely revolutionized the way we run our company. We've gone from literally using printouts, excel sheets etc to manage our accounts and prospects to everything being through VanillaSoft. VanillaSoft has made us more efficient in calling, reporting, closing new business, pretty much every area of our company has improved by using VanillaSoft.

Desvantagens:

There are not many things I dislike about VanillaSoft. Anytime I have a problem, their customer service is very responsive and helpful, and they even take your suggestions for new features and are constantly rolling out improvements.

Britt
Telemarketer - Subscription Sales, EUA
Entretenimento, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Very good lead management - calendar functionality could be improved.

4,0 há 5 anos

Comentários: Vanilla Soft is an easy-to-use lead management program that has smooth integration of outside applications, a wealth of flexibility in their templates, and (with some improvements) is a contender for a top choice in lead-management systems.

Vantagens:

This is an extremely easy-to-use interface with lots of flexibility to add client information. It connects the end use (employee) and the client in an easy and reliable way - even when involving outside applications. The templates seem flexible and open for a lot of customization.

Desvantagens:

The calendar function is lacking in options. There needs to be a drag-and-drop OR drop-down function in Calendar view that allows the end user (employee) to easily reschedule calls without re-resulting them. the calendar should have work-top options so meetings and other office-related things can be scheduled within the calendar. The form tabs should be able to be duplicated within the same lead. Once the form is created and approved by the administrator the end user (employee) should be able to create duplicates of the same form. This would eliminate the need to create duplicate leads in order to access the same form twice.

Avaliador Verificado
Usuário do LinkedIn Verificado
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Vanilla Soft Great CRM for Call Team

4,0 há 6 anos

Comentários: It has been very positive. The system is laid out in a very user friendly way, and anytime I needed support their team was very helpful.

Vantagens:

The setup and execution of programs is streamlined to make the process easy and effective.

Desvantagens:

No complaints. Like any CRM it does take a while to used to the settings but once you do it's fantastic.

Olivia
Operations Manager Administration, EUA
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy to use and many features to serve all of my needs

5,0 há 6 anos

Comentários: I know it may seem silly, but I am not a huge computer person even though my job is working on the computer, so I am really grateful that VanillaSoft is so clear to follow. Learning something new doesn't take long, and that's not because I'm a savant. It's because the software is so very user-friendly. There are many features that make my work easier, and make things easier for the company.
I rarely have any problems, but on the occasion that I have had to contact customer support, they respond solve the problem swiftly, even if the problem is my own fault.

Vantagens:

I use the admin side more than the user side, but both are easy. I work with the contact management, deduping, intellective routing/filters, and email features the most.

Desvantagens:

The deduping feature can be irritating because the quick select is lacking in options, so often I have thousands of duplicates and I have to go through and select the ones I want deleted one at a time. It takes FOREVER.

Carrie
Director of Operations, EUA
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

VanillaSoft has been a great tool to help us manage our call center.

5,0 há 7 anos

Comentários: VanillaSoft has been a great tool to manage our prospecting efforts and coordinate communication with prospects.

Vantagens:

The user interface is easy to navigate and understand. There are great features/functions that increase our productivity. We are able to integrate extra marketing touches, like emails and efaxes into campaigns that our callers can initiate with the click of a button.

Desvantagens:

Since we work with multiple client campaigns it is sometimes challenging to integrate with their CRM. I'd like to see API integrations for additional CRMs. They are in beta tests with Zapier, which should help.

Avaliador Verificado
Usuário do LinkedIn Verificado
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

VanillaSoft for the Win

5,0 há 6 anos

Comentários: We really love this software and it has helped us close more deals than without it.

Vantagens:

It is user friendly and not as robust as some of its competitors which made it simple to use. The automation takes the guesswork out of your sales process which also simplifies the process.

Desvantagens:

Our sales team loves this product and has no feedback

CHRISTINE
Sales Consultant, EUA
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Vanilla Soft Review

5,0 há 5 anos

Comentários: I am a user, not an administrator, so my over all experience in the last 5 years has been great. IT is reliable, safe and easy to use.

Vantagens:

What I like most about this software is how easy it is to use. The concept is straight forward, and the reliability is key. I have used this software for over 5 years and very rarely have any issues. I am not a software wizard, and I have had no problems learning all the ins and outs.

Desvantagens:

What I like least about this software is sometimes it can be slow or stall. But that is with all CRM programs.

Avaliador Verificado
Usuário do LinkedIn Verificado
Educação superior, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

CRM for Online Coaching

4,0 há 6 anos

Vantagens:

Productivity reports for both individual team member as well as the entire team. Documentation of student conversations, emails, and or texts. Customization of weekly emails and sample scripts.

Desvantagens:

Comparing individual student engagement trends to an entire cohort.

Al
Al
President, EUA
Usuário do LinkedIn Verificado
Gestão da educação, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

VS is the best!

4,0 há 5 anos

Comentários: As a unit leader, the software is amazing and intuitive. Data is in real-time and the UI/Dashboards are customizable to support business needs. Overall, Vanilla Soft has helped to improve speed-to-lead conversions, while providing enough data as your fingertips to help support key business decisions. Great product!!

Vantagens:

- Customizable UI - Ease of Access to multiple data points - User Friendly

Desvantagens:

- none so far; product has met expectations

John
Account Executive, EUA
Publicidade e marketing, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Top notch software for outbound telemarketers!

5,0 há 7 anos

Comentários: Ability to manage multiple outbound calling campaigns simultaneously, with flexible scripting, data capture and reporting capabilities.

Vantagens:

VanillaSoft is extremely flexible, easy to use and has terrific scripting and reporting capabilities. It is compatible with several VOIP softphones and is ideal for any outbound calling campaign.

Desvantagens:

The system occasionally lags and there are sporadic system outages. Support personnel are sometimes hard to reach.

Steven
Field Sales Manager, EUA
Seguros, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

By far the most crucial tool in the success of my business.

5,0 há 7 anos

Comentários: Maximum efficiency, assists in organization, allows for multiple points of contact inside a small time frame, allows me to work with multiple clients simultaneously.

Vantagens:

My favorite thing about VanillaSoft is that this platform allows me maximum efficiency, but requires minimal effort. It is an incredibly easy tool to use, and keeps me very well organized. Unlike other systems I've used in the past, VanillaSoft is a great value, and definitely worth the investment.

Desvantagens:

There was a time or two that I've observed the same lead being worked by two agents in our office at the same time, but I'm almost certain this was user error - not a malfunction with the software. Unless there's a way to program the cue to bypass a lead that is being worked, I have no complaints.

Krystal
Krystal
Tele-Researcher, EUA
Usuário do LinkedIn Verificado
Pesquisa de mercado, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Tele=researcher

5,0 há 6 anos

Comentários: Used to track businesses we call to gather information to Hotels trying to target their business marketing

Vantagens:

I can see everything I need on one screen. The business info is on the left and my own space for notes on the left.

Desvantagens:

it is easy to use. nothing I can think of to improve on.

Brett
Finance Manager, EUA
Serviços financeiros, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Outstanding Business Sales Tool

5,0 há 6 anos

Comentários: I really enjoy using VanillaSoft daily as it brings joy to my job and the clients I work with. I have developed countless relationships with many business owners and helped them out by offering my services to them all thanks to VanillaSoft. Without the tool I would not generate the leads necessary for my business as well as for the owners out there working incredibly hard to better their businesses.

Vantagens:

I enjoyed the accessibility and organization that Vanillasoft presents me every day. It's easy to follow up with clients and also stay organized alongside the tasks I need to complete daily. I have developed so many outstanding relationships through Vanillasoft that I am forever grateful I starting using the program and helping business owners daily!

Desvantagens:

I dislike the automatically email send feature that we have set in place when emails are entered under a UCC's contact information. When emails are automatically sent after I press NOA or LVM it is very unprofessional and spamlike to our potential clients who we are trying to pursue business with.

Rebecca
Business Development Rep, EUA
Consultoria de gestão, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Where's the App and Pause Calling?

3,0 há 7 anos

Comentários: Should have more portability (create an app) for those on the go and better functionality. Lose the browser only.

Vantagens:

Easy to use for end user. Open platform and superior navigation/disposition functions. Easy to add tagged fields to pull data in a variety of ways.

Desvantagens:

No stand alone apps for android, iOS, pc or mac. Just browser functionality. Cannot pause calling (for reporting). If agents stay logged in on their browser it acts like active hours. No way to adjust have to manually adjust reporting.