Avaliações do DialedIn CCaaS

Chase Data CCaaS Review

Vantagens:

Flexible and allow our organization to design a solution. User friendly and monitoring tools are good and low cost.

Desvantagens:

The customer service. Sometimes the phone kept ringing.

Ccaas review

Comentários: Again, good communication and easy to work with.

Vantagens:

Its been Easy access and good communication.

Desvantagens:

Figuring out the new systems and how everything works.

Chase is bad

Vantagens:

Nothing please if your reading this. Do Not Use Chase

Desvantagens:

I wish my company would use a different soft phone. Chase is making me lose money

Diving into Dialed In CCaaS, a cloud-based contact center solution that’s been making waves.

Comentários: I want to share my experience with Dialed In CCaaS.
So, I’ve been using it for a 9 years, and I have to say, it’s been quite a journey.
First off, the setup was super easy. I was able to get everything up and running in no time.
The interface is user-friendly, which is a huge plus for someone like me who isn’t a tech wizard.
One of the standout features for me has been the call quality. It’s crystal clear, and I haven’t had any major issues. Plus, the integration with other tools I use has been seamless, which makes my life a lot easier. Customer support has been pretty solid too. Whenever I had a question, they were quick to help.
Another thing I appreciate is the flexibility it offers. I can scale up or down depending on my needs, which is great. Overall, I’d say Dialed In CCaaS has really met my expectations.
If you’re looking for a reliable CCaaS solution, I’d definitely recommend giving it a try.

Vantagens:

I want to share my thoughts on Pro for DialedIn CCaaS. First off, I really appreciate how user-friendly the interface is. It’s super intuitive, making it easy for anyone to jump right in without a steep learning curve. Another thing I liked is the flexibility it offers. You can customize features based on your team's specific needs, which is a huge plus! The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the integration options with other tools are seamless. It really helps streamline workflows, saving time and boosting productivity. Oh, and let’s not forget about the customer support! he team is responsive and genuinely helpful, which is always a relief when you need assistance. Lastly, I found the reporting features to be quite robust. They provide valuable insights that can help improve overall performance. So, if you’re considering a CCaaS solution, Dialed In definitely has a lot going for it! That’s my take on it

Desvantagens:

Con: The only thing I would like to see in the future is a notepad or an area used for individual purposes.

Very good dialer

Vantagens:

Ease of use. It is very simple to navigate.

Desvantagens:

Occasionally kicks me out of the dialer at will

Transfer agent

Comentários: It’s a really good experience. The customer service team that I’ve dealt with to fix the system has been very helpful and nice.

Vantagens:

It’s very convenient for work and it’s very rare we have problems and if we do they get resolved very fast unlike many other work systems

Desvantagens:

We get the same calls back to back sometimes of rude customers acting childish

Excellent and easy!

Comentários: Truly excellent experience with DialedIn.

Vantagens:

Ease of use and implementation. It’s so easy to set up!

Desvantagens:

That I have to pay lol! I’d only like it more if it was free.

My experience with the product has been pretty good overall.

Comentários: Overall it's been a very positive experience. It's pretty quick and efficient.

Vantagens:

It has been very easy to use. And was also very easy to learn.

Desvantagens:

Sometimes the information doesn't show up properly.

Great service

Comentários: I used dialed in during one of my trainings are worked good.

Vantagens:

No glitches or bugs that hindered my training

Desvantagens:

It could have more capabilities and functions to choose from

Dialed In Review

Comentários: I am very happy with dialed in and like how easy it is to use.

Vantagens:

Easy to navigate and plenty of disposition options

Desvantagens:

Having to make a call to add notes to a previous call

Excellent customer service

Comentários: It was great I talked with [sensitive content hidden] and they are great agents.

Vantagens:

The customer service is great. People are friendly and they are able to help

Desvantagens:

Issues with SMS and login. I was having issues logging in and sending out SMS

CDF Review

Comentários: Our experience was smooth/easy and we have suggested CCaS to other businesses and partners.

Vantagens:

We liked the accessibility to add and remove different campaigns targeting specific customers and dispositions.

Desvantagens:

Our team didn’t really have any specific complaints!

Would highly recommend to other call centers

Comentários: Overall, working at my company. Using dialedin is a non-complex program to follow. And super easy to use. Sometimes the volume is not loud enough to hear my customer, so I can change the volume level on dialedin and can also change the microphone level so they can hear me better. That being said it’s a well put together program for company’s to call customers and get business in the door using it.

Vantagens:

The thing that I like most about DialedIn CCaaS is that the leads are super easy to follow, and detailed. Along with them being easy to disposition. If the program ever crashes it’s an easy reboot the program fix

Desvantagens:

The thing I dislike is that some lead have names blank , or no names at all. Making it hard to contact my lead on the screen

Thanks for the opportunity to give this review

Comentários: My overall experience is great. I enjoy talking with different people and booking appointments with this app.

Vantagens:

The thing I liked most is how easy it is to work the application and learn it. The connection is great and when you need help tech help is available

Desvantagens:

The systems seem a little outdated in client information. And transferring calls at times doesn’t go through. Minor details or issues.

Get dialed in!

Comentários: My overall experience is great very easy to use efficiently.

Vantagens:

I like the ability too make calls quickly.

Desvantagens:

My return calls don't come directly to my desk.

Would recommend this software

Comentários: Very easy to use and it quick to connect

Vantagens:

Very manageable for me to get on the phone.

Desvantagens:

Nothing just good service and I would recommend

Great Experience

Comentários: It’s a pleasant experience to use DialedIn

Vantagens:

How efficient the calls are. I can hear everything.

Desvantagens:

The frequent updates I have to do to keep it on my computer.

Best dialing system

Comentários: I love using dialed in! It is easy to use and easy to maneuver.

Vantagens:

It’s easy to use and makes my job easier. I rarely have trouble with the system.

Desvantagens:

Sometimes it logs me out, but it does let me log back in almost immediately

User friendly interface, would recommend

Comentários: Overall satisfied with dialedin. I particularly like the noise and volume settings. Easy to navigate platform, allowing for high productivity.

Vantagens:

Very User friendly interface, plenty of options for volume and noise suppression. Easy to navigate.

Desvantagens:

I wish there were more customizable features

Easy use program

Comentários: Great product has many easy to find Nd use features

Vantagens:

Easy to use. Nice program we use it everyday

Desvantagens:

Sometimes the sounds cuts outand you have to reset your headphones

DialedIn is fantastic

Comentários: Overall it was a great switch. Besides the setup it has made my job a lot easier.

Vantagens:

I liked how easy it was to use and I had less customer complaints about being spam called

Desvantagens:

We had a little bit of trouble setting it up

Life insurance agent

Comentários: Great company, great product and great service

Vantagens:

Great system, very easily accessible. Dailed in has a great range of features

Desvantagens:

Delayed response when on the phones when speaking through a headset

Positive review

Comentários: Overall I would say it was a very positive experience

Vantagens:

Very efficient and easy to use! Smooth software

Desvantagens:

I don’t have anything that I dislike with the product

Great product

Comentários: Overall it’s a great experience. If only everything was this easy!

Vantagens:

Very convenient. An easy to use product.

Desvantagens:

It all works seamlessly, and integrates perfectly

Junior Agent

Comentários: I’m very satisfied, I like working with the dialedin system. I like how we can set callbacks and they are very accommodating

Vantagens:

It’s very accessible, items on the dialed in are easy to access. It’s very informative

Desvantagens:

Takes a little bit longer for calls to come through. On the other system calls very coming in more quickly. But overall it’s still a good system