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Avaliações do DealerPeak CRM Center

Sobre DealerPeak CRM Center

A plataforma ajuda as concessionárias a prosperar em uma era digital, capacitando-as com a tecnologia necessária para atender aos clientes com eficiência.

Saiba mais sobre o DealerPeak CRM Center

Vantagens:

Easy to navigate menu for all involved with daily.

Desvantagens:

Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.

Notas do DealerPeak CRM Center

Pontuação média

Praticidade
4,6
Atendimento ao cliente
4,5
Recursos
4,5
Relação qualidade/preço
4,6

Probabilidade de recomendação

8,6/ 10

O DealerPeak CRM Center tem uma classificação geral de 4,5 em 5 estrelas com base em 11 avaliações de usuários no Capterra.

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Filtrar avaliações (11)

Martin
Martin
GM, EUA
Usuário do LinkedIn Verificado
Automotivo, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Tech Service!

5,0 há 3 anos

Comentários: Who to spend money with in advertising.....easy to see results

Vantagens:

Easy to navigate menu for all involved with daily

Desvantagens:

Been pretty solid for us. Hard to find faults

Resposta do DealerPeak

há 3 anos

Martin, thanks for the feedback and we are always willing to serve our clients

Paul
Internet Director, EUA
Automotivo, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Woody's review

5,0 há 4 anos

Comentários: follow up and contacting the customer's more frequently plus the auto pilots are customizable. Also during the pandemic being able to send weekly email campaign's to our customer base has been priceless

Vantagens:

definitely the texting features and the product is not only easy to use but easy to train new employees as well on it

Desvantagens:

it duplicates overdue tasks over and over

Resposta do DealerPeak

há 4 anos

Thanks, Paul, we are extremely grateful for the review

Allison
Marketing/IT Director, EUA
Usuário do LinkedIn Verificado
Automotivo, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Horrible Support & Behind The Time

1,0 há 6 anos

Comentários: We cancelled with DealerPeak and the whole process was enough to give this negative review and tell EVERYONE we know in the industry to steer clear of this software, especially when there are so many better options out there with a similar price tag, not to mention, less headaches!

Vantagens:

The dashboard is easy to navigate and most employees can learn the back end fairly quickly.

Desvantagens:

The CRM is not innovative with its templates, reporting, mobile app and much more. It seems the software has not changed much, if at all in many years, making them low on the totem pole for the most technologically advanced CRM software. Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.

Matthew
General Manager, EUA
Automotivo, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Lustine CDJR General Manager Review

5,0 há 4 anos

Comentários: Experience has been great. Training has been solid. Responsiveness stellar.

Vantagens:

The ability to text sms. from the App and desktop, as well as send videos through the APP provides a great advantage for the time being.

Desvantagens:

The software is great. I would like the ability to record one video I can send to customers I designate vs. having to record a new video for every customer every time.

Resposta do DealerPeak

há 3 anos

Matthew we appreciate the feedback

Amber
Internet Director, EUA
Automotivo, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Love it!

5,0 há 4 anos

Vantagens:

EASY TO USE AND SUPPORT TEAM IS AMAZING!

Desvantagens:

There is a lot to learn at first, but once you get the hang of it; it is really easy!

Resposta do DealerPeak

há 3 anos

Amber, we appreciate the feedback

Avaliador Verificado
Usuário do LinkedIn Verificado
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Product

5,0 há 7 anos

Vantagens:

7 years of partnership... They get the business... Their complete website crm decking automation and reporting is on a entreprize platform allows for multi roof cross selling under one customer profile... Awesome product

Desvantagens:

The service product need a little work. I would love it to follow the Repair Order through the work flow and automatically update status

Hillary
Business Development Manager, EUA
Automotivo, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Software Great Support Team

5,0 há 3 anos

Comentários: Best experience I have ever had with a CRM.

Vantagens:

It is user friendly, has tons of valuable information and the support team is always more than happy to help!

Desvantagens:

There is not a thing I can think of in regards to this software that I would consider a con.

Resposta do DealerPeak

há 3 anos

Hillary, thank you for your feedback, we always appreciate input from our valued dealers.

Beth
HR/Marketing Director, EUA
Automotivo, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Dealerpeak is the BEST

5,0 há 4 anos

Comentários: We have had a great experience with DealerPeak. The Software is advanced and easy to use and the team has always been wonderful to us!

Vantagens:

I love the ease of use of the product. Its easy to train on, and its also easy to navigate!

Desvantagens:

There is nothing that I like least. I like the entire software

Resposta do DealerPeak

há 4 anos

Thanks, Beth, we are extremely grateful for the review

Travis
Vice President/General Manager, EUA
Automotivo, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Bleecker Automotive Group

5,0 há 4 anos

Comentários: We have seen a great uptick in customer retention and satisfaction since we have used this software.

Vantagens:

This software from the beginning has been such a value. Their customer service and training has always been there for us and everyone is assessable.

Desvantagens:

Nothing we didn’t like about DealerPeak.

Resposta do DealerPeak

há 3 anos

Travis, we appreciate the feedback

mckenzie
bd manager, EUA
Automotivo, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

footh auto sales review

4,0 há 3 anos

Comentários: Over all experience is great. I do not know if we would sign on again, due to how small our dealership is. It is just myself, a finance manager , and a salesman. It is only the salesman and myself using this system. Dealerpeak has been super super helpful with keep tabs on customers and employee.

Vantagens:

I love being able to track and record all calls. I also really like the Dealerpeak support team. Always quick to respond. Especially [SENSITIVE CONTENT] He was very helpful and always checked in to make sure we do not need anything

Desvantagens:

I wish the program was simplified more. I wish there was not multiple options to do one thing.

Resposta do DealerPeak

há 3 anos

McKenzie, thank you for your review and valued input. We take note of every item good and not. We will take your suggestions to the team and see what can be done in the near future.

Krista
Business Development Coordinator, EUA
Automotivo, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

[SENSITIVE CONTENT] is greatest customer service! :)

5,0 há 3 anos

Comentários: great customer support - when I call they are always helpful

Vantagens:

very easy to use. great customer support - when I call they are always helpful

Desvantagens:

more features on the app - erase my notes - sometimes I pout in the wrong note on the wrong lead - then I have to make another note saying - ignore last not lol