Avaliações do Waystar

Reports

Vantagens:

I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims

Desvantagens:

I don't like that it do not link to our current emr

AB's WAYSTAR REVIEW

Vantagens:

The function I like the most how easy and user friendly it is to submit a claim, verify the information is correct and it has been accepted, reviewed and submitted to the payer.

Desvantagens:

With my experience using Waystar, I really can not think of any aspect that I do not like or that needs to be better.

Horrible Customer Service

Vantagens:

The product is easy to use as long as nothing goes wrong.

Desvantagens:

They seem to have system issues every other day and they are in no rush to help you. They really don't seem to care that there are timely filing restraints on hospices to submit claims.

Great Product

Comentários: Waystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system.

Vantagens:

I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.

Desvantagens:

Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.

Clearinghouse used for Hospice & HomeHealth billing for 6 years

Comentários: I don't have as much daily use of the software as I used to; but I would recommend it.

Vantagens:

I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls.

Desvantagens:

The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update.

Waystar

Comentários: Sending claims daily, watching for rejections, etc.

Vantagens:

The work groups make it easy to work the claims, we still have some glitches to be worked out but so far so good!

Desvantagens:

I haven’t found much that I don’t like. I just wish some of the “catches” were easier to fix.

Medical Payments Made Easy!

Vantagens:

Really easy to apply and receive payments from patients.

Desvantagens:

I have not encountered any issues with this software. It does everything we need it to for our day to day functions.

ZirMed claims

Comentários: I find that ZirMed is on top of billing regulations. Claims are easy to correct. Adding insurance is a bit tricky as it removes information which has to be re-entered.

Great, easy way to see front-end rejections and access transmitted claims.

Vantagens:

Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time.

Desvantagens:

So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed.

This provides a solution for your medical warehouse billing

Comentários: Great way to simplify claims processing.

Vantagens:

If you are a large practice, this program can save you time and money by simplifying the claims processing for you.

Desvantagens:

If you are not a large practice, this may not be the best choice. I have been on paper forms for quite a while and it is difficult to change.

Waystar Customer Service / Value for the money

Vantagens:

You have the ability to correct claims that reject by the insurance company. Waystar also provides "scrubbing" for the electronic claims and sends back "Waystar level rejections" so that edits can be made before claims transmit to the payer source. The layout is very user-friendly and straightforward.

Desvantagens:

Customer service is very poor. There is a failure to fix problems in a timely manner. Each customer service team (claims solution, remit solution, patient statements, credit cards, client billing, etc.) clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to go unresolved for unreasonable lengths of time.

Very Satisfied With Waystar

Vantagens:

I really love the ease of use and therefore highly recommend this product to other colleagues.

Desvantagens:

I do not have any so far my experience is going well.

A sad case of an incompetent company buying and ruining a great piece of software

Comentários: Fantastic software - absolutely incompetent service.

Vantagens:

We've used Zirmed for quite a few years. The product itself is great! Intuitive, effective, everything. We prefer to every other clearinghouse we've tried.

Desvantagens:

Waystar purchased Zirmed a couple years ago. Now, the service is amount the worst I've ever heard of. Currently, about 65% of my bill goes toward a feature that I don't believe we're using. I've been through months and months of emails, calls and service tickets trying to get an answer to the very simple question, "What am I paying for?". The only confident answers I've gotten have been inaccurate, but most simply don't know. They refer me to other departments. The best part is that they also caution us not to turn off the feature, because if it is serving a purpose (which no one can confirm/deny), then we may not be able to restore it after it is turned off. It is an awful shame that this ridiculous company bought and ruined our favorite clearinghouse. We are currently looking for a product (all of which we prefer less than the zirmed product) that is being offered by a minimally operative company. The transition is very challenging - please, if you're looking for a clearinghouse, DO NOT allow yourself to become dependent on these clowns. Its where we are now and its a bad spot to be in.

great product for claim management

Comentários: It is a great product and i really enjoy using it.

Vantagens:

my abilities to work claims as they come in, before thing get out of hand. I can catch the claims as they deny and get them corrected.

Desvantagens:

there are a few times when things just don't seem to work correctly, but that would be the only time.

waystar review

Comentários: The benefit for using the software is that it is very informative and very easy to read and use.

Vantagens:

The software is easy to maneuver through. I can easily find results for claims that have been submitted. Such as received date and time.

Desvantagens:

I have no dislike about the software. When there are issues with the software we are immediately notified. When payors cancel service with the software we are immediately notified.

The Way to Revenue Cycle Management

Comentários: Running Specialty Reports

Vantagens:

I like that it will reject unclean claims and you can edit right online

Desvantagens:

Name matching because I am unaware of if it is the insurance and insurer

Great resource

Comentários: Overall Waystar has been invaluable to our company. It's a one stop shop for us for claims and payments.

Vantagens:

This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks.

Desvantagens:

I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that.

Great Claims Processing Software

Comentários: Overall, Waystar has been great for our office.

Vantagens:

Product is easy to use and they do provide online training for new staff members if needed. Claims get submitted with ease and if there is an issue, we are notified right away.

Desvantagens:

I would like if they had a "chat box" which enabled us to speak directly with a customer service representative when needed.

Waystar is one of the best in the industry

Comentários: Overall our experience has been decent. The only thing we dislike is the pricing continuing to go up, which may in the future effect if we continue to use Waystar.

Vantagens:

Easy to use, quick to get remits back, and submitted to proper insurance channels.

Desvantagens:

Nothing at this time to report. Software is easy to use and I've had no issues.

Waystar is one of the better productions and user friendly.

Vantagens:

User friendly for the most of all of the applications.

Desvantagens:

Claims processing has too many categories, somethings should be combined - ex. professional claims and institutional claims data, reports, etc.

Very User Friendly

Vantagens:

Waystar is very easy to use for all user types. I really like how simple it is to navigate the site and appreciate the links that are available when I need help understanding how to fix something on a claim for resubmission.

Desvantagens:

I do not have any cons at this time from using Waystar.

Great software

Comentários: I can see denial trends and denial percentages with the easy of a click I love it

Vantagens:

It is easy to use and gives such a great amount of details and data. There are so many features I'm just starting to learn about. But I love the denial management and how I put different insurance denials in different buckets. Really love this software

Desvantagens:

There is really nothing bad about it so far. It's easy to use and is full of such great information. If I had to pick something maybe the customer service it would be nice of there was a chat feature online.

Great Clearinghouse

Comentários: I have used Waystar for three years (when it was Zirmed first), and I have never had any major issues. They help me resolve not just issues with their service or website, but with claims as well when the insurance says there is a timely filing or other filing issue.

Vantagens:

I love how Waystar has EVERYTHING - claims, eligibility, patient payments, remits. And the reporting makes it easy to track what claims haven't been paid, or where there are errors in your claims that are preventing it from being paid. Appealing claims on Waystar is super easy, and tracking down claims that were paid but somehow didn't get into your EMR is also really easy.

Desvantagens:

The set up is a little cluttered, but no big deal in the grand scheme of things.

valuable for price

Comentários: I never shop around for better price so no idea about other products and I am ok as most of them makes easy

Vantagens:

most of the time claims passes smoothly.

Desvantagens:

some of them they get rejected and it their reason is not valid

Absolutely Best In Class Billing Software

Comentários: It really is best in class. Easy for billing, has long list of insurance companies they interface with, the only thing that could be improved would be eligibility checks.

Vantagens:

Has integrations with almost every possible insurance company in the States. Easy to make edits and track payments. Has fantastic denial tracking and easy to make re submissions on denials. Eligibility checks are also fairly easy even though its probably its weakest component.

Desvantagens:

Eligibility checks could be improved somewhat. The reports are nice, but are time consuming to go through. No easy way to see if patients insurance has changed without going through them one by one.