Avaliações do BestNotes

BestNotes and Ease of Use

Comentários: All experiences have been positive and issues were quickly resolved

Vantagens:

The Help Team has made the experience one I will never forget, they have helped us catch up with other providers

Desvantagens:

The ease of reports, the ease of using audits

Amazing customer service!

Comentários: My experience with customer services, specifically [SENSITIVE CONTENT], has been wonderful. I appreciate her knowledge of the product, patience with instructing users, problem-solving when something comes up, and follow through.

Vantagens:

BestNotes was introduced to me at a previous employer and I loved the customer support, ability to customize for my business, and user-friendly interface. This has continued to be true in my business. BestNotes' dedication to onboarding with technical support has been integral to my positive experience with the platform. Having a portal I can send to clients is indispensible to my largely telehealth practice. DSM5, an optional feature, is helpful.

Desvantagens:

Customizing existing files for intake was somewhat difficult. For example, on intake, I would prefer that some items be required to be filled in by clients before moving on to the next item. Clients continue to have difficulty finding things on the portal.

You Get What You Pay For

Comentários: I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Vantagens:

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Desvantagens:

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Exceptional Orientation Experience

Comentários: I am able to move quickly through a note while I am with a patient with very little effort and this allows me to focus more on the content of the appointment, and less on charting. My patients are navigating the patient portal with ease, and I love the way their answers to questions during registration auto-populate into the note! The combination of comprehensive content, and the feature of integrating DSM-V criteria into my diagnosis, makes my note look amazing!

Vantagens:

I find BestNotes very easy to use, and it makes both common and clinical sense when you navigate the system. I have used six different EHRs while working various Locums Tenens jobs, and they are often complex to learn without added benefit for use. For my Private Practice, I evaluated several EHRs that ranged from moderate to expensively priced and there were pros/cons to all of them. One of the most annoying issues I ran into when considering software was that there were often "training packages" to purchase that dictated how many hours of orientation and training you could have. I was told by a friend that uses BestNotes for Psychiatry and Addictions Treatment to look into BestNotes as she thought it was the easiest EHR she had ever used (she works for a large Hospital system and has her own practice). I looked into BestNotes and was very impressed with what it has to offer, and at a very affordable price. What really impressed me about BN was the excellent Customer Service from the first contact, to completing my orientation for implementation. I was given unlimited hours to learn the system at no additional cost. I had an amazing trainer "[SENSITIVE CONTENT]" who was knowledgeable, patient, and accommodated my busy schedule for weeks! In addition, not only did [SENSITIVE CONTENT] assist me with customizing auto-notes and templates, she actually taught me how to make changes for myself so that I can make improvements/adjustments independently. I can't say enough about the experience!

Desvantagens:

I think that there are always improvements that every EHR can make, however BestNotes is a robust and easy to use system. I appreciated their openness to hear input about how they could make changes, and their eagerness to let me know what changes are already in the works! More focus on the billing/clearinghouse integration would be beneficial, however this appears to be coming in the future.

Finally! Software and Customer Service like no other!

Comentários: The customer service has been incredible. In my years in billing, there are no emergencies. So, even though I expect an average 24 hour response to my calls (experience with other software vendors) so far, I've had someone answer the calls and get my questions answered. Furthermore, what software out there allows you to see what changes you need to do live? NONE! They show you what you are doing and explain why. That allows you, the consumer, to ensure you know why you made changes in the first place. Other software vendors just give you videos and you are on your way right? Well, here comes BEST NOTES exceeding all my expectations with real live people, in the USA!!!!! that show they have a true passion for their product and it shows. On week two of implementation, I was already sending claims and receiving ERAS through the EZ Claim software! You can't beat that. And I was able to move one client over all by myself, with two therapists! (of course, BEST NOTES was there as part of my team.)

Vantagens:

What I love the most about the software is that it does not think for you nor does it second guess your intentions. It is so frustrating to work with software that is not allowing you to tell it what to do. With this program, you are in control. Don't get me wrong, it will tell you when something is not set up right. But the beauty that results from all your hard work shows off in compliance. When all is said and done, you are left with a beautiful software that is compliant in every way. That is worth everything to a practice. The pairing up with the billing software was a breeze. Populating the tables for my therapists was easy and well worth the work it took, although minimal, because they made it so easy to function. The scheduling is super easy. As a full service billing company, we offer the capabilities of scheduling, checking eligibility, populating the demographics and insurance information as well as collecting payment information for our clients. We also send out the screenings and patient application for the portal. Our clients only need to worry about seeing their clients without needing to worry about anything else. This ensures that all claims have a better chance of getting paid; not denied for front end edits as well as providing our client the opportunity of separating themselves from the billing side of things with their own patients. This produces a great visit every time and that is what we aim for. It's no different than what BEST NOTES has done for us.

Desvantagens:

We were up and running in the first week alone. Being in the billing and administrative business for so long, you learn a few things here and there about switching your vendors that make it super easy and efficient moving over from one side to the other. However, with the TEAM EFFORT from BEST NOTES, we were able to go through basic training to get the practices up and running in the first week. So far, everything makes perfect sense. I have not found anything I don't like. I truly don't expect to either.

Excellent CRM

Comentários: Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Vantagens:

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Desvantagens:

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

Amazing EMAR System

Comentários: It has been a positive experience, it's extremely easy to use and I would recommend this to other facilites in a heartbeat.

Vantagens:

I love how easy it is to access and print out records. It's simple for me to pull records with the click of a button. I like also how we can keep HR files in bestnotes as well as clients. The "tagging" system makes it easier to find people under certain tags.

Desvantagens:

Unable to think of something that I do not like.

BestNotes Fits our Practice Well

Vantagens:

BestNotes has the functionality to support a practice with multiple different departments and offerings. We offer outpatient and residential substance abuse services as well as medical and mental health services. Finding an EHR that would compliment our service offerings was difficult, but BestNotes is doing a great job.

Desvantagens:

When initially setting up and getting familiar with the EHR you receive top tier support, after the initial period, however, support is not as responsive. BestNotes also isn't quite as polished as some competitors, but what they lack in visual design, they make up for in the customization and flexibility.

BestNotes at a small agency

Comentários: Give your clinical and support staff enough time and training to get used to the transition to the EHR. Make sure you have a couple of power users on the team to assist others, and set very clear expectations in advance on how your team is to use the product, especially with the treatment planning and calendar features. I suggest having a learning community rather than simply trainings because staff got overwhelmed and didn’t recall what was learned.

Vantagens:

We were able to get through a CARF survey with not a lot of difficulty. The product made it easy for the consultant and auditor to evaluate the charts. It also makes it simpler to set and track charting metrics for the clinicians.

Desvantagens:

You will pay extra for using features you need like Outcome measures and telehealth. It would be helpful to be able select a date range in a chart for the purposes of releasing records.

BestNotes

Vantagens:

I enjoy that you can upload documents and have everything in one place. The individual and group case notes are simple and user-friendly. It makes documenting sessions easy.

Desvantagens:

It is not always so intuitive. I have had to train a few individuals on how to use and the same questions come up with the treatment plan and not always knowing if you push save and continue or next. It sounds simple but it is not always easy to go back and fix.

BestNotes is a great documentation service!

Vantagens:

There are several things that I like about BestNotes. First, the ease of developing and using templates makes any modifications so much easier than other programs used in the past. We often do case management, community service, and counseling notes. Sometimes these templates need to be modified. If we have trouble making one ourselves, the support team at BestNotes has always come through to help us.

Desvantagens:

Actually, there's not a lot that I don't like about BestNotes. I do wish that we would be able to remove some of the pre-populated forms that come with the program. (we don't really have a need to document income, insurance, etc.). That being said, it's possible that technical support could remove those forms.

"Bang for your Buck"

Comentários: As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.

Vantagens:

This software allows you to easily navigate the system. Easy to understand and straight forward. Your able to still use your same consumer forms instead of paper its now electronic.

Desvantagens:

When we first started we were unable to send patient forms to clients. You can't bill directly from the system. 2019 North Carolina states we had to be able to exchange information to other companies and BestNotes did not allow that feature at that time.

Functional and fairly easy to use

Vantagens:

I like that the records are all pretty easy to navigate. It doesn't take long to learn the software. It does take a bit of trial and error, but requires much less time to learn than other softwares I have used.

Desvantagens:

One thing I wish I could do on Bestnotes is upload more than one document at a time. I think this every time I have to update or create a client chart.

BestNotes

Comentários: My program uses BestNotes for Mental Health Case Management and Foster Care. Neither of these is the niche field for BestNotes. However, the BestNotes team worked with us extensively to make sure that the software does what we need. BestNotes dedicated a lot of time to us during start-up and after start-up as we continued to make changes after going live.

Vantagens:

The BestNotes team is fantastic and the software is flexible. Our program had a lot of requests regarding both form and function as we started implementation and the BestNotes staff was amazingly accommodating. The BestNotes dashboard is easy to navigate. There are items within the system that we can change ourselves, allowing ongoing and instantaneous development.

Desvantagens:

Unfortunately BestNotes can't do everything. For example it won't track dates without the user's specific intervention.

Just an Okay Product

Comentários: Best notes was an average EMR that was sufficient for us to use until Alleva came along.

Vantagens:

I like how you the assessments are included in the software without having to add them manually.

Desvantagens:

I don’t like all the navigating one has to do between screens to get notes completed.

BestNotes is a reliable and easy to use product.

Comentários: I have used BestNotes for six years for one company with ease and the customer support is terrific. Recently I set up a new company in BestNotes and the onboarding experience as an administrator was done very well with a lot of support from the onboarding specialist.

Vantagens:

All documentation for the clients is in one HIPAA compliant location and all of our managers are able to share information safely with each other as needed.

Desvantagens:

The creation of templates is not intuitive.

Multiuse

Comentários: Pretty easy and user friendly

Vantagens:

I love that you can use it for clients AND employees

Desvantagens:

I have a hard time with the medical clearances porting over correctly

BestNotes to organize your mind !!

Comentários: So far I have had to install this system to more than 30 people and none have expressed unwanted comments about the operation and operation of the system. They are very satisfied customers because of the way they organize medical information and how they access it.

Vantagens:

BestNotes is a cloud based health or medical records system. Conceptualized for small and medium clinics. BestNotes offers applications for mobile devices on Android and iOS.

Desvantagens:

BestNotes has managed to satisfy the need to solve the complex task of managing patient documents. It is a software that covers all the administrative aspects to handle medical documents. It has a practical, simple and fast search systems. Its interface has the information well ordered so that the medical authority can make a diagnosis. The more medical history a patient has, the order of visualization of the data is decisive for a diagnosis and this system does it very well.

Not for those who love a paper chart

Vantagens:

The integrating process was difficult but their trainers were always available and very helpful. They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

Desvantagens:

If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

Looks Outdated, Works OK

Comentários: This EHR software is able to do scheduling, documentation, administration duties, all while being HIPAA-compliant.

Vantagens:

The software is affordable and does offer a lot of different options for mental health practitioners needing an EHR.

Desvantagens:

The software looks very outdated and is not intuitive to navigate. It can be frustrating to look at and work with.

Best quality and price

Comentários: Excellent!! We started a small practice and this software saved us time, money, and helped with formatting documents to meet regulation and accreditation requirements

Vantagens:

This service has been extremely easy to navigate compared to the more known EMR’s I have used. It provides all the documents I could need and the support team is incredibly responsive and helpful in setting up and solving any issues

Desvantagens:

It takes some time to get use to, but overall is just as simple as any other software I have used

Great product!

Vantagens:

Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

Desvantagens:

I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

It does what it needs to

Vantagens:

They give you a lot of features you need for scheduling and client management in a secure place.

Desvantagens:

It is definitely not pretty. You would think that something that has been around for a while would have a better user interface. There is also a huge learning curve for all of our Therapist and other users.

Great efficient notekeepinf software

Vantagens:

Loved the ease of use and access and ability to customize the product to fit the needs the of the clientele. Did great with individual and group casenotes.

Desvantagens:

I was just a user and not an admin so I don’t know how to manage the financial and billing side of the system.

Works great if you know what you are doing

Comentários: BestNotes Team was great to work with and helped every time we needed them. Learning how to use and setup BestNotes to its full potential is a lengthy process. If you know what you are doing or have used something similar BestNotes is Great!

Vantagens:

BestNotes is a very capable system. Notes and forms can be made to communicate and auto-pop info, client portal is simple and just about everything is customizable.

Desvantagens:

Visual appeal is lacking. It is a very boring system to look at(looks very outdated). Though everything can communicate and be customized it is a very lengthy and confusing process. Best notes offers great support and training on the system but it is very difficult to setup and understand.