Avaliações do YourMembership

The best of both worlds!

Comentários: My experience with YM has been pleasant. Anytime I have a question there are many resources to navigate through prior to calling into customer support. Often I find things out on my own but whenever I have had a question the YM team answers quickly. I have been using YM since 2016 and have seen many improvements. I've used older templates/versions of YM and all have been user-friendly.

Vantagens:

YM offers both a website platform and membership database all in one. I had been using YM for three years before a potential switch and was able to see how other sites didn't have the membership database. We decided to stay with YM and I even recommended it to my new organization...been utilizing YM daily for the last five years!

Desvantagens:

A feature that can be updated is radio buttons, for check out (invoicing). This can be helpful come dues renewal time to allow donations to be automatically applied (radio button).

Best All-Encompassing Member Solution for Organizations Without an IT Department?

Comentários: YM has allowed us to:
a) unify all our different country operations on to a single software base;
b) replace a range of on-premises systems with a single cloud solution; and
c) meet the modern expectations of our members and customers without having to have an IT Department.

Vantagens:

We selected YM because it covers all the bases needed by a non-profit member organization (website, member management, donation management, groups, events and online store) in one comprehensive package. More than that - and this is the clincher - it is designed for organizations with little or no internal IT capability. You don't need a server, special equipment, or even to know programming in order to deploy and configure the solution. It is a true cloud solution, with everyone always on the same latest version - so support is excellent and enhancements always ongoing.

Desvantagens:

When you buy a system like YM you need to be aware that: a) you won't be getting 'best in class' in each specific area of functionality (i.e. there are better web stores than the one in YM, better event management solutions than the one in YM, etc.) - but I don't think you will find a better solution across all areas; and b) this is not custom software, YM aren't going to change the software just to suit your business (rather you need to bend your business to suit the software) - having said that, YM is incredibly configurable (including the entire look and feel of the web front-end) so this isn't at all a major issue.

Wrong fit for the association, our habits, and our budget

Comentários: My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend.

Vantagens:

I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing.

Desvantagens:

Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves.

Switching to YM Was a Leap In Improving our Backend Admin and Supporting Our Members

Comentários: It has been excellent. First, we spent about 3 months meeting weekly with a YM rep ([SENSITIVE CONTENT]) to learn the system and to format our website main page. She was great to work with, very patient with us, and answered all of our questions to ensure we had a successful launch. The options and products that YM offers actually helped us to move away from some of the outsourcing that we previously had to do for some of these processes. This also helped to reduce cycle time for processes and allow our admin to spend more time on other tasks vs spending large amounts of time of fixing issues. The support system is good. It is easy to search for a topic when you can not remember how to do something are trying to do something for the first time. The write-ups or videos they have are good or you can always call and talk to someone! Most importantly, our members are way more pleased with their experience when navigating through the website for information or events than they were with our old website with our previous vendor.

Vantagens:

Transitioning to the YM was a lot of work but easier than I thought. A lot of work from our end in learning YM but our members found the transition to be easy and they appreciated the ease of use when logging in or when navigating the website. Easy to set up custom pages for events and for general information for our website. We can easily do more things ourselves because of the ease and flexibility of the software such as: event pages, member information, calendar of events, marketing emails, various member levels/categories, customizing certain aspects of the website, and making changes in all of these areas.

Desvantagens:

Some aspects of the website are not flexible to change but it is not anything that is a show stopper. Ex: There is a place on the website that allows for a scrolling list of new members. But it will only list the names by first initial and last name. We wanted to list the name by first name and last name. Not a big deal but it would be a nice option to have.

Successful Launch

Comentários: Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term.

Vantagens:

YM's fit to our overall needs is a strong match and has streamlined our operations. What used to be an in-house generated, workaround, and very manual process member experience is now an automatic, professional member experience. Now workarounds are to maximize instead of survive.

Desvantagens:

Although most of the system works as advertised, some offerings have not meet the full expectation. For example, my expectation for the Quickbooks Connector was a real-time, automated data transfer from YM to QB but instead is a manual download and upload of data. The process does work well and meets our needs - just not as slick as expected.

User Friendly, but has it's flaws.

Comentários: YourMembership wasn't all bad, but accurate membership numbers are very important to my organization and this caused a headache monthly. Customer service wasn't instant, but I always got a call back within 48 hours. For us, the websites are pretty basic and outdated, unless we upgraded, which was an additional fee. It's very easy to use, but we experienced a few too many downtimes with the system. Overall, the software is good, but wasn't ideal for us.

Vantagens:

Your membership was really easy to use. I was able to pull reports in a matter of seconds and the dashboard was easy to understand when it was accurate.

Desvantagens:

The data was never accurate. I dreaded doing the monthly membership report due to the fact that the number were never right and I always had to do lots of work arounds and manual calculations before presenting to my Board of Directors.

Single site for our members

Comentários: Provides me an easy way to review dues and donation payments. Much better than what we had before.

Vantagens:

Being a portal for our members, the site allows searching for other members via numerous criteria.

Desvantagens:

Many of our older members do not take advantage of the site as much as we might like. Not YM's fault at all. They are just not into anything online at all.

Nice product pity about the service

Comentários: Very unsatisfactory. We were convinced to adopt the YM website capability which looks fine. Our not very complex design for Home page and additional pages is already past the one anniversary ! (only have had a home page design so far!)

Vantagens:

Extensive member management and dues capability

Desvantagens:

Flexibility to change website is severely impacted by lack of Your membership development resources. Paid for development cycles are not met, and delayed continually

Full featured platform with a terrific support team.

Comentários: Working with [sensitive content hidden]
was fantastic. [sensitive content hidden]
went to CommunityBrands (YourMembership) after being a user at one of their customers so she knows the system like nobody else. [sensitive content hidden]
and his design team did such a great job on our website and were very accommodating to my several changes along the way. The website turned out fantastic!

Vantagens:

I like that I didn't have to build my own solution since their platform already handles most everything.

Desvantagens:

Setup of the different types of memberships/member types was very confusing. I felt their setup guides could have been easier to understand.

YourMembership Implementation

Comentários: We hope the overall experience for our members and staff will be good once we finalize the launch.

Vantagens:

The support has been good. We have not yet launched our CRM or Website.

Desvantagens:

The web templates have been difficult to use.

Not for Trade Organizations

Comentários: All of the deficiencies listed above were frustrating, time-consuming, and took away from the real objectives of our organization. Unfortunately, more times than not, the customer service we received when trying to work through issues was lacking in consistency and expertise.

Vantagens:

The front end website was linked to the back end administration. But then again, shouldn't they all be?

Desvantagens:

**The user experience of my members was so inadequate, we had to discourage members from registering for events or education online. The number of calls we fielded because of access was incredibly inconvenient, but we had to help our members the best we could. **I had a complex dues structure and YM did not have the capacity or understanding to meet our needs. We could not allow new members to register online because the calculations in the programming couldn't handle the variables. **The export/import with Quickbooks was ineffective. We had to do so many adjustments once the data was imported to QB, and it took a significant amount of time. I actually lost my 3rd party accountant (a CPA) because of how cumbersome the process was. I had to spend extra time researching where to "reclass" the items that were dumped into a "holding accounts" so that my accountant could make the adjustments. Journal entries were abundant and threatened our credibility with the Board.

Big product and big value

Comentários: Yourmembership as a product solves the needs we have as an organization. They have great customer service and are always willing to go the extra mile to keep valued clients. I look at it as a two way relationship, we are good to YM so they are good to us. People in leadership, are the kinds of staff members they need to keep around and find a way to clone. We have never had a bad experience that he or others on the YM team couldn't solve.

Vantagens:

It's literally an all in one platform, I can do ANYTHING with Yourmembership for my organization. This kind of robust product doesn't come with a robust price tag it's price fairly and affordably. Another upside, is we can have a beautifully designed website thats mobile responsive and its all a part of the yourmembership product. This eliminate the need to have to find a contractor to build us a wordpress site.

Desvantagens:

There are some things in the backend/product that could still use updating but I know it's something that the YM team has told me they are planning in their roadmaps for the future. (Groups, forums, and blogs)

Outstanding customer service!

Comentários: I can't rave enough about your customer service reps. Today I spoke with [SENSITIVE CONTENT HIDDEN] about an issue that was deeply frustrating and limited my ability to create useful Group pages for our members (the problem was the way our site had been set up, so the fault was totally ours). He cut through my confusing explanation, understood what I was trying to do, and walked me through a solution quickly and with laughter. I've talked with [SENSITIVE CONTENT HIDDEN] in the past, and she was also exceptional. I don't remember the names of the other people I've spoken to, but every one of of them has been outstanding and deserves accolades. They are a real credit to your business.

Vantagens:

We're still working out the kinks but we hope that the Group function will dramatically increase our members' ability to feel connected and learn from each other.

Desvantagens:

It would be great if there was a basic "you're an admin, here's what you can do in Groups" video publicly available to train group admins.

Great All-In-One Option

Comentários: We have had a great experience thus far with YM! If we needed help getting something set up or corrected, we are able to contact support and receive almost immediate assistance. The ability to collect membership dues, event registration payments, provide an informative website, manage membership records, etc. all in one place is great and it's easy to use.

Vantagens:

I like that everything we do is in one spot! We are able to manage our website, database and memberships, as well as events all with YM. I also have found it quite user friendly which is nice when I do not have much time to devote to figuring out how it works.

Desvantagens:

I wish it were a little easier to see our membership numbers but we have more than one organization represented in our database so I'm not sure if that's possible and I have not had the time to talk through with YM what our possibilities are with finding a solution to something like that.

YourMembership

Vantagens:

Dues and Membership management is easy to use when tracking payments and invoices, as well as member status. As Treasurer, I use this quite frequently to verify payments and research membership questions sent to me by the municipalities and members of our organization

Desvantagens:

Would like to see a better search for members purchase history. At times it is hard and time consuming to try and find invoices that they state they have paid especially when they do not have the invoice number with them.

A Great Customizable Platform

Comentários: The experience has been good. We have integrated the basic platform with Freestone's learning platform, and have several pages linked to other services. The integration is seemless.

Vantagens:

YourMembership is almost entirely customizable, and their support team is always available to help. Once setup, I save hours a week by pulling customizable dynamic reports and by reviewing the critical information on the dashboard.

Desvantagens:

I find the email blast portion is clunky. I cannot duplicate a campaign and the HTML editor and preview show the page differently than when it is sent out. I've learned to review the campaigns from several platforms outside of YM to preview.

Great value & Awesome Support

Comentários: Our experience with YourMembership has been fantastic, we have had it for more than 5 years and have grown along with the software. The support team is great, they don't make us feel ignorant. They keep us informed of new rollouts and enhancements and they understand associations.

Vantagens:

This software allows us to manage our non-profit association and keep track of our members, our webinars, events and manage our billing. Customer support is fantastic, they helped us add a credit card processor to make it easier for our members to pay and help us customize what we need so it makes sense for our community.

Desvantagens:

I would love to have a more robust email marketing and CRM platform

Great overall software for Member Association CRM and Website Management

Vantagens:

Ability to customize and good customer support.

Desvantagens:

Can take awhile for new features to be implemented

Do not waste your time or money

Comentários: I'm stuck with this until the yearly contract is up. The company I'm consulting for now to help them with their tech bought this years ago and had no idea how bad it is. While all other companies were updating their code and adding more URL friendly and SEO friendly links, this company just double downed on old software. It's brought down so much from their tech I'm not sure how theyre in business. We lost days of work because of their last hack and yet they have the nerve to almost double the price for next year.

Vantagens:

There's really nothing I liked about the software. Maybe the nostalgia since it reminds me of cold fusion in 1999. Time to move into this century YM.

Desvantagens:

Everything! It not user friendly, the price is off the charts for old software that recently got hacked yet again, and it's written in code that was retired long ago. This software has wasted so much time and energy for my staff to try do anything on the platform. It's pure junk.

Support

Comentários: YourMembership is a robust software. We have had challenges over the years and have had to create many work a rounds to meet our needs.

Vantagens:

Accounting component within the system. Able to create and send out emails within our system. We appreciate the various analytics available.

Desvantagens:

Inability to have multiply invoice template options available. Within our organization there is a need to have an invoice template for membership, once for store purchases, one for events and one for donations.

Good value, but missing key components

Comentários: There are some amazing folks at YM, but the support seems cyclical ... times when you get timely, responsive help; times when you get ignored.

Vantagens:

YM is Inexpensive, and it is also relatively easy to learn;.

Desvantagens:

The accounting side of YM is sorely lacking, as it membership tracking.

Product is one of the best and just keeps getting better and better

Comentários: I have been using YourMembership for over 5 years and have multiple clients in the AMS. The software is affordable and I love that they are rolling out improvements and updates regularly. You don't have to pay for "upgrades" and you are always on the latest version. Lots of robust functionality and 98% of the features I need and want. We did $4M in event registrations for my chapters through YM last year with no fuss and it handles registration for my annual meeting as well. Almost everything I could want for my association.

Vantagens:

easy of use. number of features

Desvantagens:

Really need exhibitor/sponsorship sales management options.

Small Association, preferred service

Vantagens:

This is very user friendly and the customer support team is top-notch! The custom reports are simple to build, the directory searching and bulk email service is also quick and reliable. For the price, this system is great for a small non-profit organization to maintain all their membership information.

Desvantagens:

Some of the headers and fields are hard coded and can't be customized to your group. It's not as up-to-date as other systems...it's basic.

Association Management made easy

Comentários: Robust software that adjust to your needs. It is an association website which is wrapped around a database. With multiple modules to add as your needs expand, this software is the easiest way to handle all aspects of association management.

Vantagens:

Your Membership is association management software that makes an administrator's job easy. From the step by step on boarding and training from the assigned specialist to follow up customer service and the yearly customer training conference, YourMembership helps its customers expand membership, maintain relationships with and communicate with their members.

Desvantagens:

Although they help you every step of the way to setting up your CRM and website, it does help if the team working on this has web, html and computer experience. This is best done by people who have the correct background.

Great sales, great looking product but fails to deliver on all facets

Vantagens:

They appeared to provide all the tools you could ever need. Individual ID/password and other self-service membership features and benefits.

Desvantagens:

Support! Pathetic is putting it mildly. It seems that whenever you call for support during business hours you only get a voice recording. Seldom do you get the opportunity to reach a live person. They typically respond to online forms the next day but when you have a service affecting situation you need service then. Another HUGE fail is their bulk emailing feature. We have a small membership email list, 4500 members, when only 1/4 get the emails regularly you know there are problems. And to add insult to injury, it's almost impossible to create a bulk email in an easy to read format. Cut and paste from a basic text editor or Word and then try to format it, everything goes haywire. Try to type your own and the window will freeze up on you and you'll lose hours of work if you haven't saved it recently. Get ready to be frustrated.