Nota média de avaliações

  • Geral
    4,1/5
  • Praticidade
    3,7/5
  • Atendimento ao cliente
    4,1/5

Sobre SAP CRM

Aproveite a percepção do cliente, melhore a eficiência e a eficácia da linha de frente e simplifique os processos críticos de negócios.

Saiba mais sobre o SAP CRM

Exibindo 168 avaliações

Iván B.
Gerente de Marketing Digital
Publicidade e marketing, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 14/01/2020

"Description of SAP CCS CRM"

Comentários: SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Vantagens: The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Desvantagens: Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 14/01/2020
Scott M.
Manager
Hospitais e Saúde, 501-1.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 31/07/2020

"Inventory management at its best"

Vantagens: Once you have the correct access and TCodes SAP is a powerful beast. I use SAP daily to keep an eye on inventory locations and my team is able to refurbish service equipment using SAPs processes as well keep their time and materials used for said work.

Desvantagens: SAP isn't the prettiest software as I know that might sway someone one way or the other but if you are looking for a powerful tool then it is the industry leader. It is also very clicky and the learning curve to the software is a long one but once you do your tasks a few times you won't need your notes much.

  • Fonte da avaliação 
  • Avaliado em 31/07/2020
Aneesh B.
Consultant
Varejistas
Usou o software por: Mais de dois anos
  • Classificação geral
    3,5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3,5/5
  • Atendimento ao cliente
    3,5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 19/06/2015

"An end to end solution with seamless integration capabilities"

Vantagens: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Desvantagens: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 19/06/2015
Erika D.
Administrative assistant
Transporte marítimo, 5.001-10.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 22/07/2020

"SAP IS THE GREAT!"

Comentários: Improved all sales processes, customer service and support with accurate information stored in SAP

Vantagens: SAP CRM helps a lot in sales, customer service, sales analysis.

Desvantagens: It could be a little more agile depending on the company's internet

  • Fonte da avaliação 
  • Avaliado em 22/07/2020
M. sohaib A.
SAP Consultant
Manutenção predial, 1.001-5.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 21/11/2018

"SAP CRM has everything an organization needs to deal with Customers"

Vantagens: There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.

Desvantagens: Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.

  • Fonte da avaliação 
  • Avaliado em 21/11/2018
Sarah G.
Business Analyst
Consultoria de gestão
Usou o software por: Mais de dois anos
  • Classificação geral
    2,5/5
  • Praticidade
    2/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    2,5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 17/04/2015

"Why SAP CRM is better when it works with others."

Vantagens: I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.

Desvantagens: As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 17/04/2015
Felipe P.
Infrastructure Analyst
Telecomunicações, 5.001-10.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 13/11/2019

"Complete CRM, needed for all media and large business"

Comentários: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Vantagens: the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Desvantagens: Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

  • Fonte da avaliação 
  • Avaliado em 13/11/2019
Logan M.
Distribution Specialist
Construção, 13-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 15/04/2019

"A hearty program to organize details"

Comentários: Helpful but exhaustive.

Vantagens: SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Desvantagens: I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

  • Fonte da avaliação 
  • Avaliado em 15/04/2019
Raphael S.
Teller
Serviços financeiros, 13-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 14/06/2020

"Great information manager tool"

Comentários: Overall i like this product, but i often encounter the bugs i spoke about previously. I would still recommend however as it works effectively and is very easy to use.

Vantagens: This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Desvantagens: However, it sometimes bugs. When we change certain info and click save, sometimes the information is not always updated.

  • Fonte da avaliação 
  • Avaliado em 14/06/2020
Scotty S.
Purchasing Manager
Maquinário, 51-200 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 26/11/2019

"SAP - CRM"

Vantagens: SAP is easy to use and very powerful software. The CRM package is very helpful to manage your inventory and supply chain. SAP is top notch software that can help take the burden off your daily inventory management.

Desvantagens: The software is great, but it comes with a high price tag.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 26/11/2019
Krunal R.
Consultant
Consultoria de gestão
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    2,5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4,5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 10/04/2015

"An application that best suits external portal and UI users"

Vantagens: I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations - - Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points. - SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors). - It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system - User access and administration is controlled through business roles maintained in SAP CRM system - Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO - Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed) - Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners

Desvantagens: I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Also, the cost of installation, product keys, maintenance, operational cost is high
But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 10/04/2015
Chris M.
Engineer
Engenharia mecânica ou industrial, 501-1.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 24/10/2018

"SAP CRM powerful tool, but huge."

Comentários: Overall it is excellent to track customer concerns, questions, orders and contacts. It's just minor things like the time it takes to complete a task, and you have to search very specifically or you will get a lot of hits, or no hits at all.

Vantagens: SAP CRM is very useful for maintaining notes on customer issues, orders, etc. It will link directly with SAP, and now you can pull actual specs from SAP right in CRM. It makes customer interaction easier with 'tickets' if multiple people have to interact with a customer.

Desvantagens: CRM can be doggedly slow. It is a huge amount of information that it has to chug through, so it takes some time. Be careful not to hit the 'back' button at the top of the browser page like you usually do, or you may anger it. You have to click the tiny back button in CRM itself. The auto log out if you haven't used it for about an hour is kind of annoying.

  • Fonte da avaliação 
  • Avaliado em 24/10/2018
Dipesh P.
Student
Consultoria de gestão, 201-500 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 11/06/2017

"Customer focused comprehensive product by SAP"

Comentários: I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Vantagens: The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Desvantagens: There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 11/06/2017
José rafael B.
Jefe de Soporte e Infraestructura IT
501-1.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 24/05/2018

"We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a free."

Comentários: The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits.

Vantagens: We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

Desvantagens: The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

  • Fonte da avaliação 
  • Avaliado em 24/05/2018
Stephanie E.
Benefit Analyst
Hospitais e Saúde, 5.001-10.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 29/12/2018

"One of the best CRM Software to use for large companies"

Comentários: Hignly recommended. As stated above, this is one of the best CRM Software to use for large companies. I have used it with my last two employers and though there were a few changes, the software was still easy use.

Vantagens: This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.

Desvantagens: Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.

  • Fonte da avaliação 
  • Avaliado em 29/12/2018
Jessica R.
Customer Service Specialist
Agricultura, 10.001+ funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 03/10/2017

"Quite ROBUST!"

Vantagens: SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.

Desvantagens: Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.

  • Fonte da avaliação 
  • Avaliado em 03/10/2017
Nurul amalina J.
Accounts Executive
Construção, 10.001+ funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 12/05/2018

"Truthfully user friendly."

Comentários: Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Vantagens: It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Desvantagens: Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 12/05/2018
Neha D.
Consultant
Software
Usou o software por: Mais de dois anos
  • Classificação geral
    3,5/5
  • Praticidade
    3,5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 12/08/2015

"360 degree of customer with full SAP CRM cycle"

Vantagens: It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

Desvantagens: If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 12/08/2015
Michael B.
Engineering Manager
Consultório médico, 1.001-5.000 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 19/04/2018

"They are big for a reason - it's a functional and dependable system"

Comentários: You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Vantagens: The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Desvantagens: Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 19/04/2018
Dipesh P.
Student
Bancos, 5.001-10.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 17/05/2018

"Best CRM tool with vast features"

Vantagens: In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

Desvantagens: SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 17/05/2018
Chris R.
After sales engineer
Fabricação elétrica/eletrônica, 5.001-10.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    2/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 02/10/2018

"SAP CRM Powerfull tool, can be difficult"

Comentários: Overall it is a very powerful tool, I just wish it was a little faster to respond and save.

Vantagens: I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM

Desvantagens: It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..

  • Fonte da avaliação 
  • Avaliado em 02/10/2018
Avaliador Verificado
Accounting Officer
Contabilidade, 1.001-5.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 09/09/2018

"Convenient and accessible"

Vantagens: Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

Desvantagens: The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

  • Fonte da avaliação 
  • Avaliado em 09/09/2018
Sandy R.
Sr. Business Analyst - CRM
Fabricação elétrica/eletrônica
Usou o software por: Mais de dois anos
  • Classificação geral
    4,5/5
  • Praticidade
    4,5/5
  • Recursos e funcionalidades
    4,5/5
  • Atendimento ao cliente
    3,5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 23/04/2015

"SAP Review - Wacker Neuson"

Vantagens: SAP continues to develop cutting edge applications and working on a customer friendly user interface. They offer a full product line so a company is able to leverage integration to all aspects of their back office. They are introducing enhancements very quickly now based on actual user requests.

Desvantagens: Prior to the Cloud offerings, the UI for CRM was clunky and not user friendly. Many times when questioning how something works because it doesn't work as a user would expect they would answer "it is working as designed".

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 23/04/2015
Avaliador Verificado
Service Desk Supervisor
Bens de consumo, 1.001-5.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 20/06/2018

"SAP is pretty versatile and cane accomplish many tasks beyond just a customer management system."

Comentários: The best benefits that I use it for is credit card processing as well as inventory management.

Vantagens: I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

Desvantagens: The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

  • Fonte da avaliação 
  • Avaliado em 20/06/2018
Prabhjyot S.
Team Lead
Serviços jurídicos, 201-500 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 18/07/2017

"It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality."

Comentários: It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.

Vantagens: SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.

Desvantagens: CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.

  • Fonte da avaliação 
  • Avaliado em 18/07/2017