Avaliações do Fleet Complete

Positive Review

Comentários: The initial meeting with the account managers here at my office was great, the software was equally amazing.

Vantagens:

What I liked most was the ease of use. The dashboard was very user friendly.

Desvantagens:

For the use I needed, I honestly had no cons working with this program.

Excellent and Invaluable Tool

Comentários: Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers.

Vantagens:

Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.

Desvantagens:

When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.

Best service

Vantagens:

Technical solutions, technical support, customer service

Desvantagens:

The time it takes to create an individual solution. But the result is good.

Sales Team Lied; Devices Stopped Working; Couldn't Cancel

Comentários: Worst vendor I have worked with in all my years of business. I cannot recommend against them more highly. Horrendous experience.

Vantagens:

Nothing. From Day 1, it did not have the functionality that was advertised.

Desvantagens:

The sales team lied through their teeth. I was told that I could either pay for the device up front or get the devices for free but sign a 3 year contract with an early termination fee. I chose to pay for the devices. However, in the fine print, they kept the early termination fee. The devices immediately did not have the abilities that were advertised. Support was no help. ~1.5 years in, devices stopped working one by one. Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working. Still got charged an early termination fee at the end of ~$1,400 even though I paid for the devices and was told I wouldn't and the only reason I was cancelling was because they did not work! Shameful. Support was horrible too, they would just transfer me to AT&T, which would transfer me back. Most recently, support calls won't even connect. It just asks for you to press a number for your desired language on repeat but never connects when you press it.

One of the Better Fleet Companies

Comentários: Great experience using Fleet Complete. One of the better fleet-based organizations out there. I have used other ones and most of them are relatively similar, but this one definitely stands out. So easy to set up as well

Vantagens:

I like all the features that are included like the tracking, the reminders, and even the warnings and speed limits you can set for your fleet. It keeps driving so much safer. It also makes it easier to schedule appointments for preventative maintenances

Desvantagens:

Sometimes the website can be a little difficult to navigate and the connections with the vehicle can be a little spotty sometimes, but overall it doesn't pose too much of an issue

Good product with intent

Comentários: The good price isn’t worth the hassle. My over all experience was not great & I would recommend going with companies that have experience & smaller for this service this company is to big for just one his service my opinion if you want just elog services go elsewhere.

Vantagens:

Good prices compared to other companies services.

Desvantagens:

It’s hard to get help with customer service nobody knows the right connection to transfer you for help it’s like they don’t even know the product they sell. Second when I no longer needed the service I tried to cancel it they didn’t & kept sending me a bill. I finally got them to cancel again lol then another bill came in saying early contract termination & equipment. Now that’s why I sold on the product no contract & I paid in two installments for the equipment then when I tried to contact the initial people that sold me the product which I asked over & over was there a contract just to double check what I read they assured me there wasn’t & I double checked again before signed no answer left VM’s no call back the good price isn’t worth the hassle.

Product Review

Comentários: Overall experience is great.

Vantagens:

Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses.

Desvantagens:

Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip.

We use Fleet complete for our sales and delivery routes and it is easy to use .

Comentários: Visibility to our vehicles and knowing how long each sales and delivery stop takes.

Vantagens:

The ease of use is great, allowing us to see and track all vehicles in our fleet. We can run a number of reports which help us manage our vehicles and personel.

Desvantagens:

Adding Points of Interest isn't as easy as we would have hoped and we would like to see more routing tools that can help with planning and efficiency.

Sustainability is our future

Comentários: I am not in the role of administrator or person in charge. Therefore, using the program is a pure pleasure for me.

Vantagens:

It is surprisingly fast software. Usually such systems are very sleepy.

Desvantagens:

The text on the screen is too small. But maybe I don't know how to set it up myself.

fleet complete

Comentários: Fleet complete works for what it used for .

Vantagens:

company vehicle tracking was very useful

Desvantagens:

sometimes it was hard to use the program

Dissatisfied customer

Comentários: Frustrating and very disappointing

Vantagens:

It is a great program when it works. We used it for 10 years +

Desvantagens:

The worst customer service. You can call in for help but the operator is limited with what they are able to do. They can escalate your issue to a level 2 but are unable to give you contact with who is working on your case. They will not fix anything they just open a ticket. Make you provided them with the serial numbers of the gps units, make you take pictures of everything and then close the case. So you have to start all over again. Misinformation by the manager handling Telus fleet complete account. They don’t stand behind their work.We have used fleet complete for over 10 years. We haven’t been able to use the maintenance feature that we have relied on in the past because they updated there system and lost years of historical maintenance information.Paying for 3 months of service that you are not receiving is frustrating and a breach of contract.

Terrible Product, Terrible Customer Service, Uncaring and Unresponsive to Valid Complaints

Comentários: Inferior service, predatory practices. We started out using BigRoad, which was somewhere between bad and terrible. They up-sold us on their "improved" technology, which is Fleet Complete. We stupidly signed up. Paid thousands for our 25 trucks. The service was so bad we had drivers quitting. We would have drivers showing going from sleeper berth to driving / on-duty 30 or 40 times during a 10 hour break. FC seemed to think this was no big deal. When DOT inspectors roll their eyes or make a face when you tell them you have Fleet Complete, you know the problem goes much deeper than your own experience. I was told when we were talked into "upgrading" from BigRoad to Fleet Complete, that we were only committed to a single year at a time. The contract reads "3 Annually Terms" which I have never seen before on a contract, but given the verbal information I received, I took that to mean what I was verbally told, that I could cancel the contract at the end of any yearly period. I told

Vantagens:

Telematics were decent. Likes the fact we could read fuel levels in each truck.

Desvantagens:

ELD would spontaneously show drivers moving from sleeper berth to driving 30 - 50 times in a 10 hour rest period. This created massive issues with drivers being angry about having to spend a half hour or more editing logs before they could drive. Issues with the ELD sending logs to inspectors. We had a truck put out of service once becasue the system wouldn't transfer logs. I called tech support and they gave the same canned response we always got when we called... "We are working to resolve the issue"

Still the Most Reliable and Accurate

Comentários: Overall, I find the software to meet my expectations for my small fleet. I typically use it to keep track of the hours driven and review reports easily through excel.

Vantagens:

I've used several fleet tracking softwares throughout the years and I've had issues with the complexities of the interface for users with smaller fleets. I find Fleet Complete to be the easiest to understand and even customize.

Desvantagens:

The customer support could be better. We have issues with one of our devices system went down. It took several phone calls and emails to get tech support to submit an actual ticket to get a technician to install a new device. We did receive a credit for the months it did not work.

The GPS fleet tracking units worked at best only 50% of the time.

Comentários: Not a good experience with this company.

Vantagens:

The software seemed to work OK when and only when the GPS tracking units transmitted data correctly.....which was not often.

Desvantagens:

Software was OK, we had major issues with the GPS hardware installed in our fleet. The technical team admitted that they sold me an inferior, alpha product but would be happy to upgrade my fleet to the new units free of charge.....then they never contacted me. Poor product...Poor customer service. The 35 GPS units they sold me are now being used as very expensive paper weights. I am now contracted with another fleet tracking service that actually works.

Bait and Switch - Absolutely Worst Ever

Comentários: Where do I start... Poor customer service; false advertising; low quality; slow response times (sometime never); lack of competence; and, very inept in business operations.

Vantagens:

Still trying to find a silver lining in the product.

Desvantagens:

When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised.

Horrible Customer Service

Comentários: Worst customer service I have encountered. After 2 months of attempting to address a unit not working, I requested an early cancellation. It has been 1 1/2 years and can never get them to respond. Promised over the phone (after extensive wait times just to reach someone) that someone would call me and they never do. finally contacted AT&T (that is who the billing is through) and got them to cancel. Still working on being refunded for all the fees paid for a product that didn't work. THERE ARE MUCH BETTER ALTERNATIVES - THIS IS NOT A GOOD COMPANY TO WORK WITH.

Vantagens:

It was fairly easy to install and use - when it actually was working

Desvantagens:

Service is inconsistent with severe lags at times. I would have times it showed a vehicle at locations 10 miles apart at the same time. Hardware was unreliable and no customer service. I had a unit not working for 2 years.

Very unstable and support doesn't answer

Vantagens:

The idea is great, and if it would work with a minumum of service, it would be grat.

Desvantagens:

It simply doesn't work. there are holes in registration of driving, some tours are registered others not. Support in unreachable. I used 2 hours to try to reach them today.

Thoroughly disappointed with the support as well as the inability to correct overcharges!

Comentários: Working with Fleet Complete through AT&T has been a nightmare! I have a minimum of 30 hours in trying to correct billing issues. The only competent team member who was willing to resolve issues is no longer with the company. My emails go ignored, I lose account access regularly and I have been overbilled by $600. AT&T can't do anything without speaking to Fleet Complete and visa versa. The product is decent albeit basic and outdated but for our needs it works. The account and product support is horrendous and in all honesty is teetering on the edge of fraud.

Vantagens:

It meets the bare minimum needs for tracking and reporting but that's about it.

Desvantagens:

Basic account features with no customization for account access. They are quick to complete a sale but then have no concerns about delivering the product they have promised. The units regularly do not capture the drives in their entirety.

Safety Manager

Comentários: Fleet Complete is an excellent company to work with. There fleet complete system is up and growing. They are willing to work thru any and all issues that come up. They will place a team on the issues and even a follow up from the [sensitive content hidden] of the company is heart warming and makes the customer feel great like part of the family. Thank you Fleet Complete for keeping my company fleet safe on the road and look forward to continue the relationship.

Vantagens:

see overall experience and working directly with the [sensitive content hidden] of the company

Desvantagens:

I do not have any at this time and we are working thru questions

We continually have software issues. Tech support advises us to reload the software, weekly!

Vantagens:

Different colors on maps for types of vehicles which is helpful in readily identifying the fleet. When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

Desvantagens:

When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier! When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

We have a fleet of approx. 75 Service vehicle, most of which have a GPS device installed

Comentários: The pros are simple, Fleet complete allows me to know where my service vehicles are at and where they've been up to about the last three months if needed. If I have a Technician with a lot of what we refer to as inefficient travel time, i.e. he constantly takes longer to get to and from each job, it's remarkably easy for me to use Fleet complete and the Trip Replay fuction to go back over a specific period of time and see exactly where they've been and how long it took them to get there, even better, if there were any stops along the way. I compare that to their time sheets and I can quickly tell if a Technician is taking a few liberties on their reported travel labour. Fleet Complete shows you when they started their vehicle, when it started moving, what it's speeds were, what route was taken, arrival time, any time they went off course and how long for and any unexpected stops along the way.... basically everything you need to know if a Tech is reporting their travel and onsite time accurately. We have recently purchased a few new vehicles and the company made the decision not to install GPS devices and use Fleet Complete to track those vans, telling me that I could use the GPS data from their phone and out new Work Order system to get the same information. They were wrong. Fleet complete takes way less time to navigate and has substantially better data displayed in a much more user friendly way. The cons are that I still need to open Google Maps and use street view to see where some of those unplanned stops I mentioned are actually at.

If you've got the time...

Comentários: We got set up with Fleet Complete in error. We were using a previous tracking software and when we needed to get some additional units, AT&T for some reason set us up with them rather than stay with what we had. I feel like this software does the job on a basic level but unless you have the time to really dive in to things, it's not very user friendly. I find myself using it for the bare minimum for that reason.

Vantagens:

I can see a history (software refers to this as breadcrumbs) of where my tech was on a previous day or time.

Desvantagens:

It feels like there are too many mouse clicks to get me to the information I'm after. I'd rather have more of a snapshot.

GPS sytem does not track in real time if it tracks at all. Phone app only works half the time.

Vantagens:

There is nothing good I can say about this company. They will not let you out of your contract even though they do not hold up there end of the contract. When trying to get out of the contract since the system wasn't working properly I got the run around. They put me in touch with four different people. They also told me they would contact me in 48 hours but after a week of waiting I had to contact them.

Desvantagens:

Was mislead by the rep that it tracks in real time. The devices don't even track my trucks. Very unreliable. I've used other GPS systems that are MUCH more reliable.

Fleet Complete is the way to go!

Comentários: I am able to track my trucks and route them more efficiently.

Vantagens:

Ease of use and very good detail all the way around.

Desvantagens:

Could be a little more on screen help instead of Customer Service when questions arrive.

Great way to Save Time and Worry

Comentários: It is a great tool to see where you driver is and how long it takes to get to a job site. It is easy to track and updates quickly. We would recommend Fleet Complete to anyone.

Vantagens:

It is quick and easy to use. Able to find truck easily and know exactly where it is and when. Updates quickly.

Desvantagens:

I don't have any Cons it is a great product