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Avaliações do Top Echelon

Sobre Top Echelon

O software de recrutamento Big Biller economiza tempo combinando recursos de ATS e CRM em uma solução simples e personalizada de recrutamento.

Saiba mais sobre o Top Echelon

Vantagens:

Big Biller is very intuitive, easy to use and develop. Price point is right and customer service is great.

Desvantagens:

Can't attach email without it going to recipient's spam folder.

Notas do Top Echelon

Pontuação média

Praticidade
4,5
Atendimento ao cliente
4,7
Recursos
4,4
Relação qualidade/preço
4,5

Probabilidade de recomendação

8,8/10

O Top Echelon tem uma classificação geral de 4,6 em 5 estrelas com base em 513 avaliações de usuários no Capterra.

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Cherice
Cherice
Founder, EUA
Usuário do LinkedIn Verificado
Contabilidade, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Why you should consider Top Echelon

5,0 ano passado

Comentários: My overall experience has been wonderful and has made my job of quickly locating candidates in the system very timely and with ease because of how their software is structured. I use it everyday, for every search.

Vantagens:

What I like most about their software is how easy it is to search for candidates, input candidates, communicate with them and clients and how all the information is stored in the system. I also LOVE their help desk. Always responds quickly and with the correct information the first time.

Desvantagens:

I feel the search features could be more robust.

Lisa
President, EUA
Automotivo, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Top Echelon works well

5,0 há 4 semanas Novo

Comentários: We have had a great experience with the software and responsive team. My new employees use the trainings and find them simple to understand. If they have a questions, support is quick to respond with and email or phone call.

Vantagens:

It’s provides everything we need at a reasonable price point!

Desvantagens:

The reports need a little improvement and they are working on that. Anytime there is a con, TE is on it. They pay attention! Many of the little tweaks we suggested over the years were implemented quickly! They listen!!!

Frank
President, EUA
Seguros, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

New Platform is Extremely Difficult to Navigate

3,0 há 4 anos

Comentários: The only reason I'm still with Big Biller is, despite the awkward, and user unfriendly interface in the new platform, moving to another service is out of the question during this Covid-19 pandemic where business is down 30%. Our bandwidth, as a small company, for non revenue generating projects has to be kept to a minimum. The customer support is great but software layout and design should be intuitive and not require so many calls to support to begin with. I remain hopefully BB will work out the kinks. I pay $15,000 a year for Linkedin Recruiter so money is not the deciding factor, ease of use is. Originally Big Biller had the friendliest customer support and simple layout and that was the deciding factor. Not cost alone

Vantagens:

Great customer support and easy to reach by phone or online chat.

Desvantagens:

The new version of Big biller has set me back 20 years in my productivity. I actually go out of my way to use Outlook and avoid the new BB cumbersome, user-unfriendly interfacte. The 'running man" (we call him 'burning man' icon offers no clue as to what menu lies underneath. The 'hot list' icon looks like a poop emoji and I had to have someone explain this to me. Too many lengthy menus that open, vanish, disappear, are difficult to find once they are minimized, etc. I'm advanced with computers and can design basic code and find this new platform roll out very dissapointing.

Marlaine
Managing Principal, EUA
Emprego e contratação, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Top Echelon User Review

5,0 há 2 semanas Novo

Comentários: The experience with Top Echelon is over quite a number of years, 5 days/week and 6-8 hours on the system. There have been a few times something went down or there was a glitch, but they addressed it right away and we all moved on.

Vantagens:

I like Top Echelon for the ease of use, that they are always adding more value to the platform in how to source, how to contact candidates or clients, ease of posting jobs, add on to get the jobs out on other job sites, multiple ways to go about a task, quick and efficient customer service people who always have the answer, training resources, and webinars to help me be better at my job.

Desvantagens:

I do not have any issues with Top Echelon.

Bill
President, EUA
Maquinário, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

The Benefits of Big Biller

5,0 há 4 semanas Novo

Comentários: Love it. The support teams within Top Echelon are world class and they constantly work on improving the software for it's members. The database itself is very user friendly and can be manipulated to fit your agencies way of doing things specifically. I expect to be using Big Biller for a very long time!!

Vantagens:

The ease of use with Big Biller software and how it can interact with other agencies databases is just a great feature. They are constantly upgrading and adding features to the software as well. I can access this database from a wide variety of devices allowing me to always have my database with me. It's ability to track and save past emails / resume submissions with clients and candidates is really important as well.

Desvantagens:

My only negative (if you can call it that) is that there are really no features to help enter clients into the databse. In my industry (specifically) new companies are popping up all the time. It would be nice to be able to compare companies via a resume and have a new company automatically entered in some way. This feature was available at one time.

Trina
Senior Recruiter, EUA
Emprego e contratação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Big Biller - Great Features and Quality Service - Highly Recommend

5,0 há 4 semanas Novo

Comentários: I began TORP Group about 7 years ago and started using Big Biller withing a few months of starting our business. From the beginning, their level of care and service has been beyond what I expected. The product has many features and options available to use within their system. The system was far beyond what I had used in the past. They are continually improving, which says to me, they care about their clients. Top Echelon is looking to be the best in what they do and it shows!!

Vantagens:

The level of service has always been outstanding. The company is responsive, reliable and overall amazing to work with.

Desvantagens:

The texting option is great, but there has not been an ability to group text, which would be most ideal. Currently not using their texting system due to this.

Scott
Recruiter, EUA
Recursos Humanos, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Highly Recommend Top Echelon

5,0 há 2 semanas Novo

Comentários: My overall experience with Top Echelon is excellent. Again - I am very happy with the product as well as the Customer Service they provide.

Vantagens:

Overall, I've got to say, Top Echelon is a solid and dependable choice for anyone needing to step up their recruiting game. I'd definitely recommend it to any recruiting firm that's serious about making their recruiting process smoother and more effective. It's super easy to use, packed with powerful tools to keep your day organized, and they're always adding cool new features. If you're looking to recruit the best talent without the hassle, Top Echelon is a fantastic choice.

Desvantagens:

I honestly don't have any negative things to say about Top Echelon. I really do like the product.

Margaret
CEO, EUA
Recursos Humanos, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Strongly Recommend Top Echelon - Cost Effective and Easy to Implement

5,0 há 3 semanas Novo

Comentários: I used Top Echelon/Big Biller years ago when I started out as an independent recruiter. Their product was the most cost effective, customizable, multi function product then and now. I would not think of using another product as an independent recruiter.

Vantagens:

I absolutely love that I can manage my full desk, job postings, candidate tracking, client tracking all in one place. The customer service is wonderful, you can customize fields, and they offer a split network program that allows you to collaborate with trusted partners.

Desvantagens:

The only con I have is that I did not implement the product sooner.

Matt
Owner and Recruiter, EUA
Contabilidade, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

My Review Top Echelon BigBiller

4,0 há 2 semanas Novo

Vantagens:

Easy to use ... excellent customer support

Desvantagens:

I'm not really sure ... I think there are some aspects that could be a little more sophisticated, but that might make it more complicated too and I like how easy it is to navigate

Jane
Managing Director, EUA
Gestão de organizações sem fins lucrativos, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Executive Search Function

4,0 há 2 semanas Novo

Vantagens:

Able to customize - pricing - hot lists

Desvantagens:

Hard to customize for specialty retained searches

Leonard
CEO, EUA
Contabilidade, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Best dedicated recruiting software product on the market

5,0 há 2 anos

Comentários: Overall experience has been perfect. While no software or any product is going to give you 100% of what you need/want. BB comes pretty darn close. What they lack in the cons is far outweighed by the pros!

Vantagens:

Exceptionally easy to implement. Even with a huge database like mine. TE constantly is looking for ways to improve the daily use of the product. Not complex to use, easy import of data, resume, and chrome extensions like LinkedIn. Very little if any down time. Maybe 3 times for 5 minutes over the last 8 years I've used BB. Highly recommend this product.

Desvantagens:

search breakdown, email, and you did away with the almost instant chat box for real time answers. Now you email your problem and wait. 24 hours later as compared to originally maybe 5 minutes in chat box queue

Arwen
Partner, EUA
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great experience

5,0 há 5 meses

Comentários: its been a great experience. the team has been great to work with

Vantagens:

We wanted to get access to the TE Network. Also Big biller is easy to use

Desvantagens:

nothing really comes to mind. If I had to pick one I dont like that when you add a candidate to the system there is another step to add them to a hotlist. I would prefer you could do that in one step.

Pamela
President, EUA
Engenharia mecânica ou industrial, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Good ATS

5,0 há 4 anos

Comentários: I like the fact that this is cloud based software and that I can access it from anywhere without having to lug my laptop around.

Vantagens:

This is a solid ATS for my business. Easy to use and access from anywhere.

Desvantagens:

At some times can be cumbersome to work with, but that's been my experience with other ATS's.

David
Recruiter, EUA
Maquinário, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Differentiators

5,0 há 4 anos

Comentários: What I like most is NOT the Software -- it is the Incredible Customer Support!!
From my first contact with [SENSITIVE CONTENT HIDDEN], it seems like decades ago, and with every successor to [SENSITIVE CONTENT HIDDEN] who has carried the Customer Support torch, they have always had the patience to explain, to clarify my issues for me, and work through solutions to remedy my misapplication of features in the excellent software.

Vantagens:

The software works and works well. I used ACT for about 10 years, then Big Biller for about 10 years, switched to another SAS for about 3 years, and then returned to Big Biller in 2015.

Desvantagens:

Waiting for more complete integration with GMail.

John
Owner, EUA
Saúde, bem-estar e condicionamento físico, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Praises to the BigBiller product!

5,0 há 5 anos

Comentários: I have used your software since 2005. That speaks volume for my opinion of your services.

Vantagens:

Big Biller is a very user-friendly product. It has comprehensive functionality that leaves the statement, "I wish it did this" totally out of the picture. The customer service is outstanding. I mean "Outstanding". They know their product, they always have an answer, they are patient with a string of questions, and they always get back with you if you email them questions. The help section is always the first place I go and generally, I can find answers there.

Desvantagens:

At the moment, I have no constructive criticism to give. :-)

Avaliador Verificado
Usuário do LinkedIn Verificado
Emprego e contratação, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Top Echelon ATS review - love it!

5,0 há 9 meses

Comentários: [sensitive content hidden] has been an absolute pleasure to work with throughout the demo, registration and sign up process, and he's been there to answer questions and provide additional support once using the product. The abundance of training calls and webinars also make you feel connected as part of a larger community of recruitment agencies using Top Echelon.

Vantagens:

I'm a huge fan of the ability to automatically upload applicants as new candidates in the ATS by forwarding an email with their resume. By setting up a rule, any incoming applications from LinkedIn automatically are parsed into the Top Echelon ATS!

Desvantagens:

The price - although it is more than fair for the quality of the software & service provided, being in Canada, I am paying an additional premium to cover the conversation rates from USD to CAD.

Adam
Managing Partner, EUA
Contabilidade, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Big Biller Review

4,0 há 4 anos

Comentários: I feel like I am lost in an abyss, I need help learning about it, understanding it, so I can get more automated.

Vantagens:

It seems like it can help you get very automated, but I am having a hard time getting this thing up and running. The learning curve on this seems to be overwhelming. I need help, can somebody help me?

Desvantagens:

I am not sure, I am kinda lost here with it.

Cicely
Founder, EUA
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Fabulous, easy to use ATS for my small recruiting company.

5,0 há 2 anos

Comentários: It's been a great experience with Big Biller as I has built my own company.

Vantagens:

I find the abilty to customize and build cards makes this software incredible. I can set up my full interview process with questions so can review and compare apples to apples on candidates. This software is easy to use. I'm a very experienced recruiter and love how intuitive Big Biller is. I can also email blast candidates and receive hundreds of interested responses. Of all the ATS's I have used I like this one the best.

Desvantagens:

I would like Big Biller to have an easier way to email blast client corporations.

Denise
Recruiter, EUA
Empacotamento e contêineres, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Pretty Good Software

4,0 há 4 anos

Comentários: Mostly positive, a few areas could be improved.

Vantagens:

Easy to use and very affordable. They seem to be making improvements all the time.

Desvantagens:

One complaint, I would like to be able to email contacts in bulk from company records. Not candidates, I am talking about identifying hiring managers and emailing them in bulk without having to go through each record.

Jeremy
Managing Director & Founder, EUA
Emprego e contratação, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Easy to use and easy to customize

5,0 há 4 anos

Comentários: I love Big Biller. I've been using it for years and they do a great job keeping the software simple and intuitive while constantly updating and refreshing the look and functionality.

Vantagens:

Intuitive Customizable Visually pleasing Reasonably priced Hotlists and pipelines are great to use and productive

Desvantagens:

Sometimes there are too many clicks involved to get the information I need I wish it ran better on Safari and I would like an extension for Safari. I don't like using Chrome. Support is good but I sometimes feel like they push me to a video or article and I would like to speak with someone.

Ben
President, EUA
Software, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

User review

4,0 há 4 anos

Comentários: In general it has been good, but ALL INFORMATION has to be more user friendly, guiding you to what to do next or options at that point. MORE USER FRIENDLY WITH SAVE THEM MONEY/LABOR ETC.

Vantagens:

I think TE has done a good job developing their software. But...there is so much information, it becomes more complicated to use. There is very little owner/manager PR contact. They need more targeted zone client development/training, which in turn should give them more referrals from present TE customers. Corporate TE Zoom meetings to bond operations together, to get NEW and stragling customers to know each other and what they niche in so they can communicate better about their business day to day. I just met a great partner on TE that niches in IBM i-series ONLY. I had NO IDEA of this. We just stumbled into each other. I have matching skills//candidates for him. Would not of know this. So, instead of being a generalist, niche notifications can be very helpful to each other therefore MAKING MORE PLACEMENTS.

Desvantagens:

See above....plus MANDATORY TE resume submittal through and to PIPELINE....NO EXCEPTIONS... I am getting resumes as attachments only, expecting me to reply etc. etc. and then I have to input to my pipeline to manage. When you have alot of resumes being received the TE Pipeline management is very helpful IF people submit the resume through the TENetwork with NO exceptions.

Kostas
President, EUA
Emprego e contratação, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

A robust ATS/CRM that provides easy functionality at a great price point.

5,0 há 9 meses

Comentários: I don't have anything negative to say. The experience thus far has been positive. Still learning new things, and I'm sure I haven't fully utilized all its functionality and capabilities yet.

Vantagens:

The product is very easy to use. Has great functionality both as a ATS and CRM. Excellent technical support that is local in the USA. Top Echelon also adds great value for your money by providing Webinars on a regular basis on various topics that is pertinent to running a successful business.The other big plus is having the Network (Forum) which allows you to collaborate with other recruiters and agencies and work on split deals.

Desvantagens:

Not sure if Top Echelon offers this but it would be nice if you could conduct more automated campaigns to attract new candidates and new clients through the platform.

Rose
Training & Quality Manager, EUA
Recursos Humanos, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Outstanding Software for the Money

5,0 há 4 anos

Comentários: The Pros outweigh the Cons on this software. It has an ease to it which makes it my only go to software for placements and tracking. With a built in email system it is the best product out there for the money.

Vantagens:

Amazing product. It saves me time with easy access to all my candidates for the particular job. I can create my own panels within each candidates profile which helps me streamline. It is the first software I bring up and the last one I close out at the end of the day. I can't say enough about its functionality. The self help material is outstanding.

Desvantagens:

There are two things which I would like to have more control of. 1) The Reports. I want to be able to do specific reports but I am unable. It is set on certain reports which can't be changed. 2) The pipeline and candidate availability. I wish I could add more in the process instead of just showing INBOX, IN PLAY, Placements and Disqualified. I have certain phases that I would like to see there but could not add to that. (It can be added in the little circles but I wanted an actual tab on top for certain phases)

Laura
Managing Partner/Owner, EUA
Hospitais e Saúde, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Great Software, Amazing Support

5,0 há 5 anos

Comentários: It's a great database for recruiting, with everything a recruiter might need, for a reasonable price. It's truly OUTSTANDING feature, though, is tech support. In the very rare even that I have needed them, I call (yes, call ON THE PHONE....they don't divert me to just a chat or email function), and lo and behold, a live person THAT ACTUALLY WORKS THERE AND KNOWS WHAT THEY'RE TALKING ABOUT answers in the first couple of rings. They then solve my problem DURING THE CALL, giving me as much time as I need for questions. If the problem can't be solved during the call, the follow up is excellent. They behave as if they value each and every customer, and I only have one seat with them currently.

Vantagens:

Easy to use, customizable, does everything I want it to in a straightforward manner

Desvantagens:

I wish that there were more keyword searching capabilities, such as keyword searching on the planner, and an "all records" keyword search, but it doesn't discourage my satisfaction with the software; I had to "reach" for a "what did you like least" example.

Jim
Sr. Director, EUA
Bancos, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

I am a very satisfied >10 years customer

5,0 ano passado

Comentários: Recruitment: With TE, I have billed $$ millions of successful search fees. It gives me everything I need.

Vantagens:

What can I say? Easy to use for a non-techie like me; great training and customer service. When there is a question I can call and get an immediate response from an english-speaking professional. Generally speaking, on occasion I work way past normal hours and the app keeps me in touch wherever I may be. I've had demos of other products, but the value, functionality, and continuous ongoing development of the product makes me a very loyal customer.

Desvantagens:

There are no dislikes. Top Echelon can perform way above my proficiency level.