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Sobre Ameyo

O pacote de central de atendimento do Ameyo é uma solução abrangente de gestão de interação para centrais de atendimento empresariais e PMEs.

Saiba mais sobre o Ameyo

Vantagens:

Quick Responses to the users, very friendly and easy to use.

Desvantagens:

The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones.

Notas do Ameyo

Pontuação média

Praticidade
4,2
Atendimento ao cliente
3,7
Recursos
4,0
Relação qualidade/preço
3,9

Probabilidade de recomendação

7,5/10

O Ameyo tem uma classificação geral de 4,1 em 5 estrelas com base em 96 avaliações de usuários no Capterra.

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Filtrar avaliações (96)

Mohit
Mohit
Call Center Manager, Índia
Usuário do LinkedIn Verificado
Pesquisa, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Review for Ameyo

5,0 há 2 anos

Comentários: We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Vantagens:

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Desvantagens:

I find no difficulty in using this product as continuously used it for many years.

Suresh
Manager, Índia
Serviços financeiros, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Best one - Call centre management

5,0 há 2 anos

Comentários: The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Vantagens:

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Desvantagens:

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Virendra
Team Lead, Índia
Varejistas, 5.001–10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Ameyo Experience

2,0 há 2 anos

Comentários: Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Vantagens:

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Desvantagens:

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Avaliador Verificado
Usuário do LinkedIn Verificado
Logística e cadeia de fornecimento, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Ameyo-One of the best call management tool

5,0 há 3 anos

Comentários: It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Vantagens:

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Desvantagens:

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

shaik
Manager, Índia
Gestão da educação, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Best Cloud Telephony Services

5,0 há 2 anos

Comentários: Really good and enjoying the service integration with Salesforce to process business transacion.

Vantagens:

Easy,very convient and integrate with other softwards like Salesforce

Desvantagens:

Call recordings and url genration which is offen not happening

Vishnu
Vishnu
VP, Índia
Usuário do LinkedIn Verificado
Ócio, viagens e turismo, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Over-commitment and Under Performance

1,0 há 5 anos

Comentários: Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Vantagens:

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Desvantagens:

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Vipul
Head - Customer Support, Índia
Internet, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Overall Feedback

4,0 há 2 anos

Comentários: The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them

Vantagens:

Pricing, easy and quick deployement of the overall product.

Desvantagens:

The tool has been the same for years now, the user interface can be better.

Irfanudeen
Irfanudeen
Senior Business Development Associate, Índia
Usuário do LinkedIn Verificado
E-Learning, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Make anyplace as your Call Centre at anytime

4,0 há 2 anos

Comentários: Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo.

Vantagens:

Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.

Desvantagens:

Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.

Shivam
Sr Network Engineer, Índia
Serviços financeiros, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Voice channel feedback

5,0 há 4 anos

Comentários: Our connectivity is increased by tuning some retry time settings and campaign settings.

Vantagens:

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Desvantagens:

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Resposta do Ameyo

há 4 anos

Thanks, Shivam! Your feedback really matters! :)

Pedro
Pedro
CEO, Portugal
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great solution for Call centers

5,0 mês passado Novo

Vantagens:

It's indeed one of the best on the market

Desvantagens:

They should find more ways to use AI into their system

Ajay
IT Manager, Índia
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Be relevant

5,0 há 2 anos

Comentários: Some feature is good. easy to handling and call executive use on easily.

Vantagens:

Call Integration is good. Voice quality and call transferring the call is easy.

Desvantagens:

Software Support team Response is not good if we have required any new requirement process is not clear. cost is so high for new module implemention.

Vignesh
Technical Support Executive, Índia
Automotivo, 5.001–10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Easy and Engaging

4,0 ano passado

Comentários: Its easy and friendly software to connect with customers

Vantagens:

It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.

Desvantagens:

Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls

Davies
Contact Centre Manager, Zâmbia
Bancos, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Experience with Ameyo CRM Call Centre system

4,0 há 2 anos

Comentários: The experience along the journey has been wholesome. The support is timely and flexible with suggested customizations.

Vantagens:

Its very easy to use and the support system is very efficient

Desvantagens:

The CRM fails to extract the details from the core banking system.

Jacob
CEo & Co-founder, EUA
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

The most cost effective contact center solution available in the market right now!

5,0 há 8 anos

Comentários: We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology. We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Vantagens:

Loved it! - Awesome inbound call routing - One of the best dialers available in the market right now - Easily Customizable - Low cost as compared to competition

Desvantagens:

None

Prabhat
Senior Manager(Product Development), Índia
Serviços financeiros, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ameyo Needs to improve bug fix and Product development time line.product development is very delayed

5,0 há 2 anos

Comentários: very good

Vantagens:

Supervisor Monitoring, missed call window

Desvantagens:

User productivity report, Lead management,agent dashboard and multiple campaign user moniroring

Darshita
Manager, Índia
Seguros, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ameyo

4,0 há 2 anos

Vantagens:

Ease to use. Good support available. Nice voice quality. Quick response on query raised.

Desvantagens:

Pricing is too high. Doesn't provide other supportive products like Gateways and Lines

Ahmad
IT Manager, Kuwait
Varejistas, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Review

4,0 há 3 anos

Comentários: very good

Vantagens:

Product is easy to use and give great feature and reports for high management

Desvantagens:

some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now

Harshul
Software Developer, Índia
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Ameyo - Best calling software

4,0 ano passado

Comentários: Overall, Ameyo is the best software for calling purpose in call center. It's suitable for the large organization call center. It's very simple to use and configuration.

Vantagens:

- Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support

Desvantagens:

- Sometime can't find the caller ID- Configuration is very complex- Taking too much time to fetch older report- Pricing is high

Lucky
Technical Service Engineer, Índia
Automotivo, 5.001–10.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Ameyo Is a best software for call management.

5,0 ano passado

Comentários: Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.

Vantagens:

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Desvantagens:

Every thing is fine. It works absolutely fantastic.

Mustafa
Network and Servers Specialist, Kuwait
Artigos de luxo e joias, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Below feedback is based on my own experience

4,0 há 2 anos

Vantagens:

as agent easy to use, callback option is easy to manage

Desvantagens:

Report are complicated to filter and supervisor can't have customized the report, administration is should be easy, Ameyo synthesizer tool is very difficult to use.

Alioune
CEO, Burquina Faso
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Amayo

5,0 ano passado

Comentários: Fabulous

Vantagens:

Calls go smoothly and voice clarity is excellent. even international calls are smooth with ameyo

Desvantagens:

Often there are reporting problems and it's interesting

Mahesh
QA Manager, Índia
E-Learning, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Ease of access, Best in class service

5,0 há 2 anos

Comentários: Best, keep up the good services. reach out to more heights.

Vantagens:

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

Desvantagens:

The UI UX of the software could be better

Kartik
Head - Business Planning & Interactivity, Índia
Mídia digital, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

An efficient Calling software

4,0 há 2 anos

Comentários: A great (and inexpensive) platform for managing customer callouts.

Vantagens:

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Desvantagens:

Cross platform integration sometimes becomes a challenge.

Habib
IT Assistant Manager, Barein
Seguros, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

AMEYO Fusion CX

3,0 há 4 anos

Vantagens:

It can cover all communication\interaction channels in one spot

Desvantagens:

Their support needs more way of understanding

Davit
Communication Engineer, Geórgia
Rede de computadores, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

review from Veziri

5,0 há 2 anos

Comentários: nice

Vantagens:

integration process is easy, its based on asterisk so its cheap and flexible,

Desvantagens:

well its based on lots things that is free for example CentOS, i wish it was RedHat than centos