17 anos ajudando empresas
a escolher o melhor software
Sobre ECP
Solução de software na web acessível e independente de plataforma, personalizado para as necessidades de casas de repouso de qualquer tamanho.
I love everything, charting, med pass, activity daily task, outing.
No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications.
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Best web-based software for assisted living communities!
Comentários: My overall experience with ECP has been great. Our staff enjoys all of the features available to chart effectively and spend more times with our residents and not centered around a computer screen.
Vantagens:
What I love most about ECP is being introduced to top leaders in the industry that developed a charting system that allows our staff to engage with our residents more within the community.
Desvantagens:
What I least enjoy about ECP was them not introducing themselves sooner. ECP has allowed our staff the ability to engage more with the residents and their families within the community.
ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living
Comentários: Very Good!
Vantagens:
Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.
Desvantagens:
For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.
A Bargain Product
Comentários: It is ok, but a more robust program with more intuitive charting would be better. It is hard to locate information or find the correct place to document in some cases.
Vantagens:
It is easy to set up users. Other features are ok
Desvantagens:
It is not as robust as other products I've used.
Excellent process
Comentários: Excellent customer service
Vantagens:
System allows easy navigation and easy self instruction.
Desvantagens:
I cant say there is something least I liked about the product. overall a great choice!
ECP implementation impact, easy, integration
Comentários: ECP staff have been incredibly helpful, from sales to help desk, billing, and pharmacy support.
Vantagens:
Daily task lists and easily customized care plans allow for simple and effective charting and tracking of facility duties. It is some work to get set up, but ECP has great support staff to aid in the process. Charting is very simple and easy to follow. Pharmacy integration eases order processing, verifying orders and changes.
Desvantagens:
Reordering medication requires review before being submitted to pharmacy
Review
Comentários: Overall we are very happy and it has been easy to use the software and to train others to use it
Vantagens:
I like all of the features available and how everything is customizable
Desvantagens:
The process of setting it up and how long it took to get our pharmacy on board
Resposta do ECP
há 2 anos
Thank you for taking the time to leave a review! We're happy to hear that ECP has been easy to use and train. We pride ourselves on creating software built for senior living and other care settings. The easy-to-use interface and customization capabilities give you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again!
Perfect Software
Comentários: ECP has almost eliminated the need to store paper files for residents, compliance, and even employee files.
Vantagens:
ECP's overall function is easy to navigate, even for someone that may not have the best computer skills. Charting, compliance, and internal notes just for staff communication are top-notch.
Desvantagens:
I feel ECP is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff.
Resposta do ECP
há 2 anos
Hi Kyle, Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using. We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible. We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again!
ECP
Comentários: Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly
Vantagens:
I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.
Desvantagens:
There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them
Resposta do ECP
há 4 anos
Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist
User friendly and customizable.
Comentários: We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.
Vantagens:
I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.
Desvantagens:
Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.
Resposta do ECP
há 4 anos
Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.
ECP Is a great and easy product to use that has helped this facility alot!
Comentários: ECP was very easy to set up and start using in the facility I enjoy using ECP.
Vantagens:
I like the medication inventory which is very easy for staff to use. I also like the convenience of being able to look over multiple residents charts and information from my desk and not having to get up and grab multiple charts to clutter my desk.
Desvantagens:
There are very few if any flaws at all, if something does arise I am able to contact customer support and resolve the issue right away.
Make the switch!
Vantagens:
This product is very easy to use! Everything can be added into this program and makes it very easy to stay organized! The company is always willing to make something work to best suit our facility!
Desvantagens:
The care plan was a little difficult to navigate at first but I think the quirks have been worked out!
Resposta do ECP
há 2 anos
Thank you so much for your kind review, Andrea! We are thrilled to hear of your positive experience switching from paper records and that ECP is helping your team stay organized. We understand that each community is unique and has specific requirements. This is why we offer various templates tailored to different states and license types. If you'd like to learn more about our pre-built care plans and state templates, our Senior Compliance Specialist, Nicole, would be happy to assist. In addition, our support team is always available to ensure that your account accommodates all your needs. Please do not hesitate to reach out when needed. Your company's success and satisfaction are very important to us. Thanks again for choosing ECP!
Lots of little features that add to big savings.
Comentários: I have used ECP with 3 employers now over my 20+ years in assisted livings. It has an easier set up, ability to make instant changes, and the support team is very responsive.
Vantagens:
Ease of setting up charting and tracking compliance.
Desvantagens:
Inability to change types of incidents or add questions to incident reports and investigations.
Resposta do ECP
há 2 anos
Hi Damon, Thank you for your thoughtful review. We love to hear that ECP has been a cost-efficient resource that has made charting easier for your team, and is helping you remain compliant. We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!
RN perspective on ECP
Comentários: Workers are doing a better job of charting and there are fewer med errors than with paper.
Vantagens:
It is super easy to learn, you don't have to go through a pile of pages to get to a client, very easy to enter info and print needed info for appts!
Desvantagens:
The app is not as user friendly as the PC program.
Resposta do ECP
há 2 anos
Hi Wendy, Thanks so much for leaving your review. We love to hear that ECP has simplified your processes while improving overall efficiency and reducing errors. This is exactly what we strive for with our clients. If you have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. We evaluate and consider all suggestions that may impact the features for future releases. Thanks again for your input!
ecp review
Comentários: I would Highly recommend, this website is easy to use and all of you employees will love how easy it is to access resident’s information about how to go about cares, if the resident has specifics on what they like and don’t like. How to properly provide care for the resident.
Vantagens:
I love how it is easy to navigate, and everything is right in arms reach. I love that it’s all on one site and it doesn’t take you to a different website just to document about you day with residents.
Desvantagens:
I do not have any cons about this software.
Resposta do ECP
há 2 anos
Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support!
User friendly
Vantagens:
It is very user friendly and allows ease of access for all members of the team
Desvantagens:
There are times when the programs run slow
Resposta do ECP
há 2 anos
Thank you for your review, Dawn. We are happy to hear that you find ECP easy to use for all of your team members. We understand that not everyone is equipped with a technical background so we strive to make ECP accessible to anyone, regardless of previous experience. We are continuously evaluating and improving ECP to provide the best possible user experience. If you have any questions or concerns, we encourage you to contact our customer support team right away. They can assist in real-time to ensure that your needs are met. Thanks again for your feedback!
The ECP system makes my job much easier and my employees find it easy to understand.
Vantagens:
How easy it was to learn and understand the system. When we did have an issue the help desk was right there to get us up and running.
Desvantagens:
I have found no issues with this system.
Resposta do ECP
há 2 anos
Hi Barbara, Thank you for your review. It's so nice to know that ECP provides value to your daily practices and that it's easy enough for your entire team to use and understand. We offer an abundance of training resources, including our ECP University and Knowledge Base, so that all users can confidently use ECP to complete their daily duties. In addition, our customer support is readily available so that no question goes unanswered. Thanks again for sharing your positive experience!
Convenient EMAR
Comentários: [SENSITIVE CONTENT HIDDEN] has been exceptional with her support
Vantagens:
Integration with Framework LTC software.
Desvantagens:
Some features are confusing for the nurses
Resposta do ECP
há 4 anos
Thank you for taking the time to leave a review. We have a long and vast history with pharmacies operating on Framework. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy's system. We can even send refill requests directly back to your system, or via fax if that's what you prefer. We were happy to hear that our support team could reach out and assist with any questions your staff had and that there are no longer any issues that need to be addressed. Our experienced support team is available 24/7. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos.
Love ECP
Comentários: Anytime I contact ECP for assistance they are always willing to help in whatever way possible. Everyone has been very cordial.
Vantagens:
I love the ease of use. Orders enter the system, you click, review and save. Its that simple. Passing meds is set up by time.
Desvantagens:
Can't really think of anything that I like the least
Resposta do ECP
há 4 anos
Thank you for leaving such a kind review. We are happy to hear that you are loving the ease of use of our software. We value and encourage all feedback as our software is built around our customer's needs.
Great Customer Service
Comentários: Love being able to monitor remotely. Being able to have the information at your fingertips and be able to run reports is great.
Vantagens:
[SENSITIVE CONTENT HIDDEN] went out of her way to find me answers to my questions. Thank you [SENSITIVE CONTENT HIDDEN]
Desvantagens:
Wish all webinars were on website for users to watch.
Resposta do ECP
há 4 anos
Thank you for an excellent suggestion. One of the reasons we do webinars is we want our customers to engage in dynamic conversations and ask questions. However, we hear you and we agree that more people would benefit from the information if our webinars were available on demand. So we will be making more of our webinars available within ECP. You'll start seeing them soon. Rachel Zweck Sales Account Executive
Easy to use
Comentários: Overall it’s great and easy to use . Love it
Vantagens:
Love the layout of ecp super easy to use .
Desvantagens:
Sometimes it’s lags but rarely . Usually I just log out and log back in and it fixes the problem.
Resposta do ECP
há 2 anos
Thank you for your honest review, Sara. We are thrilled to hear that you find ECP easy to use and you enjoy the layout of the program. Feedback like yours helps us grow and progress as we strive to provide the best possible user experience. If any questions or concerns arise as you are using the program, please do not hesitate to reach out to our customer support team which is available at any time to assist. Your satisfaction is our top priority. Thanks again!
User Friendly and streamlined
Comentários: Initiating the software was so easy. A representative met with me weekly to discuss progress and the needs of staff and the company.
Vantagens:
Their customer support representatives are knowledgeable and friendly. I have never waited more than an hour to resolve a problem.
Desvantagens:
It doesn't have all of the functions that I look for, but it is a great program
Easy to use
Comentários: I am so happy with ECP if I have a question they are always so prompt with help.
Vantagens:
It’s so easy to use, great customer support.
Desvantagens:
May not always have the report we need.
Ecp review
Vantagens:
The software is easy and convenient for our staff to navigate.
Desvantagens:
I love software there is nothing I dislike
Resposta do ECP
há 2 anos
Hi Angela, Thank you for your kind review. We love to hear that you find the software easy to use and convenient for your staff. We understand the complexity and challenges of the industry. It's our goal to be a resource that not only makes your daily routine easier but also improves the lives of the people you care for. This is one of the reasons why we are a leading Assisted Living software. Thanks again for your support and for choosing ECP!
Comprehensive and easy to use!!
Vantagens:
This product is very user friendly, even if you've never been in the healthcare industry. It is great to be able to see quickly who passed meds when needed. The system does med counts for you and even reorders the scripts and they get delivered straight to you.Their customer service is top notch, they will talk you through anything you need help with.
Desvantagens:
I didn't get trained enough from my organization so it took some time to work out the kinks. I don't care for the fact that other people have access to the same info, it can be removed easily by someone else.
Resposta do ECP
ano passado
Thank you for this review, Mandi. We are happy to hear you find our software to be user friendly and that it helps with oversight into med passes. We take pride in our quick and helpful customer service team so we are glad that has been your experience as well! We have on demand training available such as ECP University and our knowledge base if you are ever in need of it. We appreciate your opinions and feedback as we are always looking on how to improve our software.
Cost effective easy to use software
Comentários: A cost effective and easy to use software. Our CNA staff love how easy it is to do their documenting. The Recent Notes feature is awesome for good communication.
Vantagens:
How easy it is to use and the video' s for training staff.
Desvantagens:
I do not feel there are any missing features.
