Avaliações do Tix

Madison Lyric Stage Glad We Switched to Tix!

Comentários: Working with our sales manager, Iris, is the best part of all. She demonstrates a comprehensive understanding of the Tix platform and how to achieve both standard setups and customizations. She is very responsive to our email requests, and if she doesn't know the answer herself, she is ready to find the answer timely. Perhaps best of all, she is courteous and good-humored in the face of stresses others may be feeling.

Vantagens:

We have distinctly benefitted from adopting Tix. It has allowed us to have reserved seating with ease, in setup and customization, ease in the customer's online experience, and reports for front desk and back office staff. Its reliable automated processes and flexible customizations for ticketing confirmations and event reminders have relieved us of considerable manual work that we simply no longer had time for, freeing time to provide better personal assistance when needed. The flexibilities possible in combining event attributes, ticket types, patron types, and discounts are excellent. The payment processing passthrough from Tix to PayPal works very well, as does the emailing of sales notices and sales summaries to back office staff. The patron interface seems to be intuitive and easy to use, judging by the low level of assistance we have had to provide in ordering. While you have to commit to a certain amount of learning to get the most out of the platform, we have encountered very few customizations that we couldn't do for ourselves. After a year's learning and experience, we feel confident to work independently with a minimum of assistance from customer service and with a minimum of error.

Desvantagens:

The report writer is meant to be adaptable to a really wide variety of organizations, situations, and needs, but can be a bit persnickety to deal with. On the other hand, customer service assistance with report writing, in the form of our sales manager, is excellent.

Perfect software for assigned seating

Comentários: Tix is constantly striving to improve their software. If I have a suggestion, odds are, it's already a project in the works. They are always listening to their customers and changing their software to fit their needs. They take the time to educate us on using their software and keep us updated with any new changes.

Vantagens:

Tix is the only company able to accommodate our unique needs with our festival requiring two separate seating charts for one event. They are also one of the rare ticketing companies that allow us to easily change the order for a customer. The customer service is superb and they communicate clearly with realistic deadlines of when new seating charts can be designed.

Desvantagens:

Our lives would be significantly easier if we could check in guests by their first and last name, but I know it's in the near future :)

Personal interaction with staff is excellent, navigation of site not easy.

Comentários: Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.

Tix makes ticketing easy

Vantagens:

Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.

Desvantagens:

WE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.

Tix.com is the BEST in the businesses

Comentários: They have been wonderful and supportive. When I email my rep she has a response with support very quickly. I am amazed at how supportive they are and answer questions so quickly and make things easy. This is probably the most important part of such a service. Having support makes it even better.

Vantagens:

It's easy and simple to use and have detailed features. We are able to set up the box office anywhere as we have a few venues and places we sell tickets. And we can also do phone sales from our home office.

Desvantagens:

The printing of the tickets. We don't use a ticket printer at the moment due to budget, so we use a regular printer. It would be nice to have more than one ticket printed per page, but this is a minor issue that we have worked around. It does not effect our work.

Tix.com has been a Game Changer for us...

Comentários: Overall Experience: Wonderful. Marvelous. Game Changing.
I am now able to do many things that I could not do before:
-Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me.
-I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order.
-I can measure trends in attendance - which Visiting Teams attract better crowds.
-I can easily report our ticket sales and expected revenue for cash flow purposes.
-I can know which games have more kids coming, or more adults...we can tailor to the expected crowd.
So many metrics are available to our organization that we just never had before.

Vantagens:

Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.

Desvantagens:

Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out of the database when fans are streaming into the ballpark, and it can take a while to get help in these situations. Minutes are critical to us when the gates open. The person who answers the phone has to collect a lot of information from me about my account and what the problem is, and then the person who can help takes time to call back. I get it. But if there were a way to streamline this process, it would avoid a critical cardiac event on my part. Maybe if I had a User Code or a User Number that would be "one stop shopping" for delivering the critical information about my account to the Helpers on the other end of the line...? Dunno. It does not happen often, so it's not a deal-breaker by any means. When I finally get to the helper-person, they are always helpful. I will say that some of it is a training issue on our side, but faster/more responsive connection to helpers "after hours" would be a definite plus.

Easy to use, fantastic support!

Comentários: Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!

Vantagens:

Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!

Desvantagens:

Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.

Tix Cares! *Best ticketing Company...Bar none.

Comentários: I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!

Vantagens:

Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Desvantagens:

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

TIX does what we need it to do and the customer service is spectacular

Comentários: Stellar. Truly, truly stellar. I highly recommend TIX.

Vantagens:

Covers everything we need for event scheduling and ticket sales. Customer service is stellar. I am very familiar with database driven software and easily understand the UI. My predecessor was not and has nothing but high praise for the customer support she received. Even on my end, I sometimes need help with mundane things and receive consistent support no matter the issue. The kind of support we receive is how we endeavor to treat our patrons. TIX sets a high bar.

Desvantagens:

Very little to say here. Previous iterations prior to 2021-ish were slow, particularly when the network traffic was crowded around showtimes on the East Coast. All of that has been resolved completely with their current major release.

Fantastic Ticketing Company

Vantagens:

I have used Tix for over 10 years and can't tell you how much I appreciate their staff and excellent system. They are simply great, ytheir customer support is amazing, and their system has worked fantastic and reliably for me for years.

Desvantagens:

No cons. They are a great and reliable service.

Carpenter Center Review

Comentários: Excellent. [SENSITIVE CONTENT] has input all our patrons into the system and we are ready to try our first online renewal June 1

Vantagens:

Easy to build events and your customer support

Desvantagens:

Everything in the transition from Ovation to TIX has been very easy, thanks to [SENSITIVE CONTENT].

Thoroughly enjoy tix!

Comentários: My overall experience with TIX has been a great one and Iris has been a wonderful human to work with.

Vantagens:

User friendly and ease of use and customizability to fit our needs.

Desvantagens:

I don't have any cons for tix at this time.

Great customer service and support!

Comentários: The software itself is not something easy to learn on your own. There are a lot of minor but important steps that you have to really know when you are setting up an event prior to activating to the public. The menu selection, description, and navigation is not clear cut and I find myself jumping around to find things. There are also a lot of menu selections that can be consolidated. We are probably only using 15% of the functions that you offer and the rest are repetitive. I am a software developer myself so I have a slight idea on what I am talking about :) I want to commend on your customer service rep whose name is Iris. She knows her stuff quite well and she is very good with what she is doing. She is also an effective trainer! Good listener and very clear with her directions. I give her 10 stars!

Tix online ticketing solution should be your first and last stop in ticket sales.

Comentários: System administration is easy
User interface is clean and intuitive
Box Office and Online sales process is a piece of cake
Customer support is top notch
Reporting is extensive
Fees are extremely reasonable Why only four stars? I never give 5 stars. Every product and service can always improve. Tix has a few features that could be improved upon. That being said they do update the product, and are always trying to make things better. Any of my "cons" would be very minimal - and may already be getting addressed for future development. We reviewed many Box Office Management solutions before selecting Tix. For our requirements - Tix fits the bill. You will not be sorry if you choose Tix as your Box Office management solution. It can do all that most people need, and more. In my humble opinion it's the best option out there for budget conscious promoters/venues - but still offering best of breed features. If budget isn't an issue for you - use Tix anyway. It will likely still meet or exceed your needs, and allow you to save a little money in the process.

Perfect solution for our community theater

Comentários: We are a community theater that puts on 3 or so shows a year. Tix.com is easy to use and has support that gets directly back to you and help you!

Vantagens:

Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit.

Desvantagens:

Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost.

Tix gives us real-time event information, and an easy online ticketing solution for our patrons.

Comentários: We chose to partner with tix.com two years ago, and we are so glad we did. Our office had been keeping track of ticket sales and patrons on an Excel spreadsheet. Unfortunately, it was too easy to make an error, which resulted in multiple patrons having the same seat. Being a community college foundation, Tix offered the affordable solution we were looking for, and also offered the option to have reserved seats. Tix makes selling tickets through the box office so easy, and patrons can receive a purchase confirmation and their tickets via email. Tix goes above and beyond to provide excellent customer service! In the future, I hope Tix will consider providing a quick reference guide for their end users. Overall, our experience with Tix has exceptional.

Customer Service ROCKS!

Comentários: My husband and I have been producing an event for over 15 years and have always conducted business via telephone, mail, spreadsheets, etc and never anything online. We finally decided it was time and hopefully alleviate some of the headaches with such an antiquated process. We were a nervous wreck when our tickets officially went on sale. We had tons of last minute questions/concerns. Our rep answered everything immediately (calmly) and took us through any steps needed. I think we probably called her at least 5 times the night before the tickets went on sale. She even stepped in to do the work on our event management page when she could hear the concern and frustration in my voice. Our Rep went above and beyond.

New Depot Players Love Tix

Comentários: We are a small community theater group and we are always looking for ways to boost our attendance and make it easy for our patrons to see our shows. Tix provides one of the easiest interfaces for ticket purchases we've seen. It is easy to set up and the support has been outstanding. Our account manager make sure we are up and ready for each show. Every issue we've had has been managed and corrected within minutes of being advised. An excellent product and service. Highly recommend to any group looking for convenience and fast service!

Customer service is stellar. We couldn't be happier

Vantagens:

Easy to use, navigate, personalize and access. Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Desvantagens:

There's very little negative I can say about Tix. Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.

Tix is a powerful system that does an excellent job of managing ticket sales

Comentários: Pros: many options, excellent customer service representatives, robust reporting system, competitive pricing, very reliable
Cons: requires login for customers Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.

Our non-profit children's theater just started using .tix and are thrilled with our experience.

Comentários: As we introduced a new ticketing system to our customers, my staff, volunteers and I had a great experience. From starting with set up of our own seating chart to merchant services to advanced purchases for our parents, .tix guided us through making sure we understood it all. Come show time our ticket booth was calm and smoother than it ever had been before!

Great Customer Service!

Comentários: We have been using TIX, Inc. since 2006. Sergio and Robert worked diligently to set us up and to make adjustments to their product to meet our needs. Silvia is also excellent to work with and, as our organization is somewhat "out of the box", they all make our requests seem perfectly routine. The turn-around time is spot on. The program is rarely out of service and is frequently being improved. I have recommended this service to many other organizations and will continue to do so. Great job, TIX!

Thank you

Comentários: From the my first experience with tix, I have been beyond pleased. The customer service is excellent, and I am particularly impressed with how easy our rep, Iris, is to get a hold of, and how patient she is. I have never had an issue that couldn't be resolved. Our ticket sales have increased since we switched to this service, and we will continue to use it and recommend it to our colleagues. The website itself is easy to use.

TIX ticketing system

Comentários: As the administrator of the TIX ticketing system it has been my experince that with the ease of use and the level of customer service they provide we rate the product with 5 stars! As I bring on new ticket agents to use the system it is very user friendly and easy to learn in less than 5 minutes. Making changes to the system to modify events is easy and the reports that are provided give as much or little detail information as needed. When we had any issue at all the customer service staff was able to resolve in a timely manner without any delays. I would recommend this ticket system over others for both the ease of use and the customer service.

We started using TIX in 2005 - and have used it for our large concert events every year since.

Comentários: We use TIX to sell e-tickets that our customers can print on their own printers following their on-line purchases. Our customers like being able to purchase/print their own tickets 24 hours a day. The Reports sections provides us complete details of all purchases. We have never experienced an error in the sales of our tickets; the bar-code scanning provides us additional information/control. When we have questions, the staff at TIX has always responded promptly and courteously! The fees charged by TIX are reasonable and fully-explained. We have always recommended TIX without reservation to anyone that asks us.