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Avaliações do DaySmart Pet

Sobre DaySmart Pet

O 123Pet é um software fácil de usar para gerenciar seus negócios de tosa em dispositivos móveis, PC e na internet.

Saiba mais sobre o DaySmart Pet

Vantagens:

I have the credit card processor through cardpointe integrated in 123 pet groom also and it has worked very smoothly and beat my bank merchant service pricing.

Desvantagens:

This is a source of frustration and we wish they would bring those functions back.

Notas do DaySmart Pet

Pontuação média

Praticidade
4,1
Atendimento ao cliente
4,2
Recursos
4,0
Relação qualidade/preço
4,0

Probabilidade de recomendação

7,2/ 10

O DaySmart Pet tem uma classificação geral de 4,2 em 5 estrelas com base em 179 avaliações de usuários no Capterra.

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Filtrar avaliações (179)

Ray
Ray
Partner, EUA
Usuário do LinkedIn Verificado
Veterinária, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great but not exceptional

5,0 há 2 anos

Comentários: I have used a smart since 2013. Overall, I would give them an A minus. Customer service is phenomenal but sometimes you have to get to higher levels to get certain issues resolved. It should not be that way. Wait times are extremely long to speak to someone but that has improved lately.

Vantagens:

I love the reminder features that can automatically go out. Some of the reporting is also very helpful. I love being able to integrate my credit card system into the POS.

Desvantagens:

I hate the fact that they are no longer going to add or modify features to the non-cloud base version.

Glo
General Manager, EUA
Veterinária, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

We love DaySmart

5,0 há 10 meses

Comentários: We have had a great experience with Daysmart overall--it greatly improved booking efficiency in our salon and helped us eliminate double bookings and decrease the amount of missed appointments we were experiencing.

Vantagens:

We love how easy it is to use and find information on all of our clients!

Desvantagens:

We would love a feature that would tell us our next available 1 hr apt, 2 hr, apt, and weekend appointment. It would make running our business even easier! We would also love a better wait list design--we often have a large waitlist and the set up of the current wait list function does not work for our set up.

Samanntha
Owner, EUA
Serviços ao consumidor, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Do not recommend

2,0 há 3 semanas Novo

Comentários: After 10 years as a client the first 8 years were great, the last couple of years have resulted continuous glitches and often having the software not working which is blamed on your cell service.

Vantagens:

When properly working the software is geared for mobile grooming.

Desvantagens:

Too many clicks to perform a simple task. Recent changes have made the software extremely unreliable and customer service (no live phone poodle anymore only email or chat that is returned their convenience) simply says “we are working on it”.

Robert
Owner, EUA
Veterinária, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

No customer service

2,0 há 2 meses Novo

Comentários: We have used them for over 15 yeats key features that other software offers this lack in intake forms, poor intervention, no way to preppay or charging for no call, no showes,

Vantagens:

It was an ok software but still missing features many other software offer.

Desvantagens:

No customer service! Like Zero customer service... if u have a problem on Friday... you have to wait till monday to get a call, use to be great! They dropped most ALL there customer service in 2023 and we pay them 500 a month for software and 1100-1500 a month in credit cards

Natasha
Vice President, EUA
Serviços ao consumidor, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Busy Grooming Salon? Say no more!

4,0 ano passado

Vantagens:

The review prompting KILLS! We have gone from 7 Google reviews to 200+ reviews and just one year using Daysmart Pet. We also see less no shows due to their auto-reminder texts and are busier than ever. They system is easy to for both the front desk staff and the groomers.

Desvantagens:

There are some little features here and there that I would love to see. We also encounter some bugs that can be frustrating, but the support team is usually already working on them before I even have a change to report.

Andrew
Owner, EUA
Varejistas, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Great product

3,0 há 10 meses

Comentários: Awesome! It is so easy to use, book an appointment and easy to find settings if you need to adjust them. Also customer service has been amazing!

Vantagens:

Easy to use, great customer support & great pricing.

Desvantagens:

Doesn't match to QuickBooks very good, its ugly and seems like the look is out dated. The portable card reader sucks, would be nice to have a different option. Confusing for customers to have a text number for your services that isn't your main number.

Dennis
President, EUA
Instalações e serviços de lazer, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Not great for pet grooming businesses

2,0 ano passado

Comentários: Very good customer service support but incomplete capabilities for my business.

Vantagens:

Good reporting and detail available. Easy to use.

Desvantagens:

Poor on-line appointment request capabilities. Can’t process coupons.

David
Mobile Dog groomer and owner, EUA
Veterinária, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Great system overall

5,0 há 10 meses

Comentários: I’ve never really had any big issues since I’ve been with DaySmart. I’ve used them for 7 yrs as a mobile groomer.

Vantagens:

It’s easy to use and very user friendly.

Desvantagens:

I really don’t have any cons other than the ones I have stated during the individual rating.

Cayly
Manager, EUA
Veterinária, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

May want to look elsewhere

1,0 há 2 semanas Novo

Comentários: Their service was AMAZING before they started "upgrading" their services. Now their online service and texting only works every so often, and will often go down for HOURS before coming back up... and during that period of time, I cannot reply to customers or check scheduling. I have put in multiple tickets, all to have customer service say "we are aware of the issue".... nothing else. Our business has been a customer for 13+ years, and we are actually considering going elsewhere.

Vantagens:

It was amazing BEFORE their upgrades, but now their service seems to be constantly messing up.

Desvantagens:

Their scheduling/remote/texting service has been offline SO MANY TIMES over the last couple of months. It is insane.

Charles
Owner, EUA
Engenharia civil, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Look for other options before trying.

2,0 há 3 meses

Comentários: Shoddy service and even worse customer service.

Vantagens:

Nothing. I wish we had tried another provider.

Desvantagens:

Glitches, freezes, refreshing the screen. Customer service is the worst.

Lena
Owner, EUA
Veterinária, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

DaySmart Pet Software is Essential for Pet Grooming Salons

5,0 há 3 anos

Comentários: We used to use other software to schedule our appointments in our grooming salon, but found that there was a lot that we couldn’t do. Then we found DaySmart Pet and decided to try it. The software is perfect, it has everything we need. It integrates easily into our website, allows customers to book online on their own, sends appointments to us in a nice easy to see schedule, and sends reminders and pickup texts automatically. We are able to keep track of the pets easily and add or see any notes that may be relevant to the pet. I feel this has made us much more efficient! I would highly recommend to any salon.

Vantagens:

I like how easy it is to schedule appointments and communicate with our customers. I also like how much information I am able to collect about each client to see anytime needed.

Desvantagens:

I would like to see more customization offered, such as the ability to personalize texts sent to customers.

Lucy
Owner/Pet Groomer, EUA
Cosmético, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

DaySmart works ok, not good value

3,0 há 2 anos

Comentários: Service, product, speed, and ease of use has declined massively, we are thinking about switching after 13 years of use. I've had many problems multiple issues were related to each other. When we finally fixed one bug (on your end) we lots lots of information causing us 40 hours of reception pay to re-input years worth of info. And the "bug" (which your tech team has called and claimed was on your end) has came back multiple times we have just learned to deal with it, as we do not want to lose information again. I have been using day smart since 2010 even came to a party at your office. I believe what we pay vs the product we get do not justify the cost. I have reached out and heard nothing back about our issues.suggestions I've made but haven't been changed.- being able to add "pet name" to reminders (most clients have more then one pet and they get frustrated that they do not know which has a appointment)- fix the rabies bug. 75% of our inputted rabies do not show up under medical tab.- automated text replys- frequently used text replys (stored for easy texting)- Be able to send multiple text confirmations (3days then if not confirmed again @ 1day)- Hold times for support is almost impossible to use when we are running a salon. Then we are always transfered multiple times since our issues are on your end.

Vantagens:

Scheduling, Reminders, and confirmations.

Desvantagens:

unable to edit basic features. Support is awful.

Randi
Dog Groomer, EUA
Belas Artes, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Love my software

5,0 há 2 anos

Comentários: It’s been really good

Vantagens:

I love the reminder texts to customers, I love the ease of rebooking people as well

Desvantagens:

The breeds of dog never save into the file

Theresa
Own operator Dog groomer, EUA
Serviços ao consumidor, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

1st online booking system review

3,0 há 2 anos

Comentários: Once we get through the learning curve it gets easier. Above we mentioned what we would like to see change.

Vantagens:

We like the ability to view clients and schedule, payroll feature is good, Dashboard shows the growth, Employees like to be able to view their schedules on their App.

Desvantagens:

The ability to group text customers, rebooking screen is annoying. Appointment window is also annoying as it drops down below the viewing window.

Maria
President, EUA
Veterinária, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Been with Day smart since 2008

5,0 há 2 anos

Comentários: able to easily book clients and enter retail as well as run reports

Vantagens:

easy to book and organize clients and pets. Love the credit card processing has great rates and intergrates with pos

Desvantagens:

avoiding of duplication of vet clinics when enter pet information

Jaime
Owner, EUA
Serviços ao consumidor, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Software for Groomers

5,0 há 2 anos

Comentários: Very good! Stop writing down appointments. This software is an easy transition.

Vantagens:

I love the ease of making appointments and the reminders that are sent out

Desvantagens:

Sometimes It takes awhile to.connect to wifi and the sync feature has to be manually used

Dennis
Manager, EUA
Varejistas, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great product

5,0 há 2 anos

Comentários: No complaints at this time

Vantagens:

Ease of use and great customer support. Great support

Desvantagens:

We have no dislikes at this time with this product

Claire
Dog Boarding, EUA
Serviços a indivíduos e famílias, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Good system

4,0 há 2 anos

Comentários: Really good so far!

Vantagens:

Customer service is on point and easy to work with. I like the client profiles and the forms that’s available to send to clients.

Desvantagens:

Wish there is a way to book kenneling online and book clients without times.

Bernard
Owner, EUA
Educação superior, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Horrible customer service

1,0 há 2 anos

Comentários: My Spanish is great to the company try to steal from me and now I can’t access any of my clientele information because they don’t have the program anymore

Vantagens:

There are no pros the company won’t work with me. They won’t do anything about it after thousands of dollars spent they just want to keep my money and won’t help with the program all I’m trying to do is re-download Dan program.

Desvantagens:

I like [SENSITIVE CONTENT] these guys are thieves downright thieves

Amber
Amber
Professional Dog Groomer, EUA
Varejistas, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great for groomers!

5,0 há 6 anos

Comentários: Overall I great way for groomers to keep track of info and communicate with their clients. Has so many helpful features and they are always improving.

Vantagens:

123 Pet makes my life as a groomer so much easier. It has so many options for recording important info that I need on a daily basis. It also has texting and email reminders and marketing options which save me so much time since I don't have to manually call people. I also really love the new text ready for pick up feature. It has been a lifesaver!

Desvantagens:

Some of the information pages could be condensed so you don't have to click around as much to look for things.

Laci
Dog groomer/ business owner, EUA
Serviços ao consumidor, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Online booking is out dated

3,0 há 5 anos

Comentários: If it wasn't time consuming I would switch to another scheduling program. That is more user friendly, for my team, and my clients to book appointments. I have been looking for a new program for years. But I just don't have the time to move all my clients, and information to a new one.

Vantagens:

It's easy to use once you figure it out. Customer support I always have luck with them.

Desvantagens:

It is way over priced. The online booking is VERY outdated. Along with the text message reminders. There should be an option for people to cancel or reschedule from their emails or text reminders. They really need to up date to more of a service like Booking or Timetap.

Kristine
Administrator, EUA
Veterinária, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Outstanding Customer Service

5,0 há 2 anos

Comentários: Outstanding!

Vantagens:

The fact that the Customer Service is the best in the business! They care about you as a client and help until the problem is solved!

Desvantagens:

Nothing. It works VERY WELL in a day to day work environment.

Crystal
Salon Owner, EUA
, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Needs work

3,0 há 8 anos

Comentários: Tried online booking for over year and eventually had to give up. To bad they can't update to fix problems

Vantagens:

This look of the site is amazing and ease of use for salon is great.

Desvantagens:

Unfortunately this system will add clients as new client to existing database if the client doesn't put in the exact same information that is in the database already , causing groomer to have to search through database for notes on pet and causing false reports. Giving clients their own code to input instead of all their info would help this. Also, Clients with multiple pets have a difficult time booking as the "plus" sign is small. Should add "additional pet" button allowing for that pets name and service to be added. If that client has 6 dogs but only wants to book for 2, the salon has no idea which pets they are booking for. I spent 30 minutes every morning trying to fix clients appointments. :( Also, overbooking large dogs was a problem. Having a limit amount for groomers to accept would be nice. I just had to add "large dogs must be booked by phone"

Susan
Customer Service Manager, EUA
Veterinária, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

123Pet Groom

4,0 há 6 anos

Comentários: Overall I'm fairly satisfied. There are a few quirks that we have experienced, but the customer service team is AMAZING and wonderful to work with. They do their best to solve our problems and to also help get new features added to expand the usefulness of the software to our company.

Vantagens:

The Calendar display. It's very straight forward and I like the Show options.

Desvantagens:

Color coding is difficult. You have to walk through a lot of hoops and you are limited to what all you can do if you need to color code salons and mobile units. I also wish the title tabs above each column had two text lines instead of just one. Very limiting.

Tammy
Owner, EUA
Veterinária, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Trouble shooting

5,0 há 2 anos

Vantagens:

I feel the software offers many facets for my growth

Desvantagens:

maybe a reminder when Vaccines are about to expire have a pop up