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Avaliações do Emburse Expense Enterprise (formerly Chrome River Expense)

Sobre Emburse Expense Enterprise (formerly Chrome River Expense)

Relatório de despesas global e móvel e gestão de faturas para organizações em todo o mundo.

Saiba mais sobre o Emburse Expense Enterprise (formerly Chrome River Expense)

Vantagens:

I can make changes and updates easily on my own or utilize support from the help desk.

Desvantagens:

It does not allow for personal charges to be taken out of the end-user bank account.

Notas do Emburse Expense Enterprise (formerly Chrome River Expense)

Pontuação média

Praticidade
4,4
Atendimento ao cliente
4,3
Recursos
4,3
Relação qualidade/preço
4,5

Probabilidade de recomendação

8,4/10

O Emburse Expense Enterprise (formerly Chrome River Expense) tem uma classificação geral de 4,4 em 5 estrelas com base em 173 avaliações de usuários no Capterra.

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Filtrar avaliações (173)

Davette
Davette
Paralegal
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy Expenses

4,0 há 3 anos
Legendas em português disponíveis no player de vídeo
Karen
Karen
Assistant Controller, EUA
Usuário do LinkedIn Verificado
Escritório de advocacia, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Paperless expense reimbursements with automated routing - great combination!

5,0 há 2 anos

Vantagens:

Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves.

Desvantagens:

Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change).

Amber
AP Specialist and Chrome River Administrator, EUA
Escritório de advocacia, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Mercury is wonderful!

5,0 há 5 anos

Vantagens:

The new receipt functions within Mercury are a life saver for the auditing process. We love the way it crops and attaches the receipts to individual line items, it makes auditing a breeze rather than going through countless pages of receipts. Its a huge time saver and that is important as we have such a high volume.

Desvantagens:

Help Desk Turn Around time could be better.

Tess
Controller, EUA
Gestão de organizações sem fins lucrativos, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Need more control and responsiveness from Chrome River team

3,0 há 4 anos

Comentários: - We have experienced a drastic reduction in turn around time for our help desk tickets. Untimely or disparate responses and questions back to us. Attempting to charge us extra fees when there are minor changes to our expense rules that happen regularly.

Vantagens:

Tiles are easy to use and explain. Process for submitting and tracking expenses is user friendly.

Desvantagens:

- Importing in Pcard expenses and receipts seems to take too many steps and are at different visual points for users. - The initial form is not configurable to select the type of expense report you are completing FIRST

Melissa
Financial Consultant Sr., EUA
Seguros, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Customizable User Friendly Expense Platform

5,0 há 5 anos

Comentários: Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents.

Vantagens:

The ability to build rules around compliance and polices is top notch.

Desvantagens:

The reporting (Analytics) isn’t as easy to navigate as it should be.

Mark
Director of Finance, EUA
Escritório de advocacia, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Excellent Solution for Expense Report Automation

5,0 há 4 anos

Comentários: Chrome River has been such a valuable tool for our Firm, especially with the challenges raised by COVID-19. Our ability to work with EXPENSE remotely was unaffected.

Vantagens:

The OCR capability is fantastic...expenses can be captured from anywhere using any device and interpreted as accurately (in many case more so) than our users! Really saves time and enforces compliance.

Desvantagens:

We really don't have anything not to like...it just works!

tosha
Accounting analyst, EUA
Serviços jurídicos, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Expense report

5,0 há 4 anos

Comentários: Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible.

Vantagens:

The digital receipts and paperless. You can do everything on an app. People get paid faster. Easy to use just click on the icon you want and fill in the data.

Desvantagens:

Some customization are a bit challenging at times.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços jurídicos, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Excellent Tool to go from paper to Digital Expense Review

4,0 há 5 anos

Comentários: Chrome River helped us digitize, and streamline our expense claims and workflows for all levels of our organization.

Vantagens:

from a user perspective, this software has helped eliminate steps in submitting and processing expense claims. The use of the Snap App to process the paper claims and combined with OCR capabilities help to make claims a breeze compared to our older manual method. Further, our AP team and others have gained greater efficiencies by being able to collect this information in real-time and process it faster. Easily integrates with other accounting system or organization uses. Easy to use user interface.

Desvantagens:

The reporting/analytics features can be revamped, as well as greater flexibility in customization. Overall, the tool does a great job.

Avaliador Verificado
Usuário do LinkedIn Verificado
Telecomunicações, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Good tool for automating Travel expense and claims, makes easy to manage employee claims

4,0 há 5 anos

Comentários: We have automated our Travel/tour reimbursement process with Chrome River. The system does save us a lot of processing and getting the bills on time. The option for itemizing the bills is also great for dividing expenses into different heads!

Vantagens:

The ability to submit bills directly by scanning and uploading is a very good feature. Definitely saves time and resources - sending bills by courier or mail. The automation in travel/tour claims and reimbursements is a must have feature and Chromeriver is good at it. Works well with our travel portal and Hotel Vendors. The rules and flexibility offered is great for controls and monitoring spends.

Desvantagens:

The interface looks clunky and not that intuitive. The workflow also is not that straight forward, with different steps required sometime unnecessarily. Its response time sometimes becomes too slow. We had 2-3 maintenance shutdowns and it was not acceptable.

Ken
Ken
IT Manager, EUA
Usuário do LinkedIn Verificado
Usou o software para: Mais de dois anos
Fonte da avaliação

Been on ChromeRiver Expense for over two years and our users are very happy with the product.

4,0 há 6 anos

Vantagens:

The user interface is very easy to use. We have the person load feeding from our HR data, so new employees are automatically fed into the system. When an employee leaves they are also removed from ChromeRiver

Desvantagens:

The itemizing of hotel bills has been an issue when the hotel does not send all the information. Not really a chromeriver issue, because the hotel is not sending the information, but the users see it as a problem with ChromeRiver. This process has gotten much better since we originally went on the system

Avaliador Verificado
Usuário do LinkedIn Verificado
Educação superior, 10.000+ funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A good upgrade to our Expense Reconciling Procedures

4,0 há 5 anos

Comentários: We use Chrome River to reconcile all Purchasing Card transactions as well as all Travel transactions. It is much easier to use than the previous system and has great reporting features and the ability to go back and review previous transactions and documentation is fantastic!

Vantagens:

Very easy to use, has a lot of report functionality and can add notes and attachments super easily as needed.

Desvantagens:

Limited on approval routing, but not so much that it has been difficult to adjust to.

Shawn
Financial Systems Data Analyst, EUA
Serviços jurídicos, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Chrome River is Great once Set Up

5,0 há 3 anos

Comentários: Emburse Chrome River put us in a great position when the pandemic hit and everyone was working from home. It was a much easier transition than it would have been if we were still manually processing with paper. The geographic ease of use across our offices is something I think is huge compared to other options. Due to the effort in setup, we also have a highly customized workflow that handles volume, and we work at a pretty rapid pace now with a relatively small staff.

Vantagens:

Chrome River is highly accessible and available across many devices and platforms. You basically just need and internet connection. This allows us to work and function across many dispersed offices. It's a fairly easy interface for the average user, and puts the ability to quickly submit an expense in the purchaser's hands. We are able to send data to and from Chrome River, which is vital. Emburse stays ahead with technology and is working on AI receipt readers.

Desvantagens:

The integration certainly felt like a struggle. Basic data feeds were easy, but when we updated our accounting software from Elite Enterprise to Elite 3E, the export integration - which was fully handled by the CR development team - did take quite a bit of time and effort to get right. It's working great now though, but was more effort than anticipated to set up initially. I would advise to keep custom rules simplified if possible too. Overall the product is good, it's just about getting it set up in my opinion.

Craig
Accounting Coordinator, EUA
Usuário do LinkedIn Verificado
Serviços jurídicos, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Chrome River Expense - Expense reports made easy

5,0 há 6 anos

Comentários: Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible. We have since started using their Invoice capture service to help automate AP even more and the results have been fantastic.

Vantagens:

This software lets our users attach receipts hands free by either emailing receipts or using the Chrome River SNAP app. This allows delegates to go in and create expense reports for our users who would rather have their assistant perform this practice. The software is also usable on any computer, smart phone or tablet allowing users to work from anywhere they have an internet connection. Chrome River is also integrated with our Corporate credit card (US Bank) so transactions come through showing our users exactly which items need to be submitted. The product also integrates with Uber, Lyft, and Spot Hero so those receipts are automatically sent to Chrome River.

Desvantagens:

We have not had any major issues with the software. The OCR function for reading receipts does not always work as well as you would like but this only makes users select a different expense type than is suggested.

Debra
Manager, Payables & Expense Management, Canadá
Educação superior, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

You're gonna love it!

5,0 há 3 anos

Comentários: Reimbursable claims come in faster and are much more accurate. PCard reconciliations are done in a much more timely fashion.

Vantagens:

Easy to send receipts to the product. Very easy for occasional users to pick up. Rarely any down time.

Desvantagens:

Customization is able to be done in house, but it is not easy to learn in a non tech department.

Melody
Controller, EUA
Serviços jurídicos, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Business expense reimbursement software

5,0 há 8 anos

Comentários: my firm has been using Chrome River since 2011 for expense reimbursement processing. Implementation was quick. They have kept up with changing client needs and technology by constantly updating the software and offering new options. End users are happy because they have easy options such as connecting receipts directly from Uber, and can get downloaded transactions daily. Submitting expenses are icon based and are tailored to exactly your specs. Back office is happy because duplicates can be immediately identified and importing into GL packages is almost seamless once set up. Take a look. Chrome River is growing fast because they do it right and to your specifications.

Vantagens:

customizable for my business rules

Desvantagens:

we opted for daily feeds of certain information. Sometimes new options are added that I might be interested in, but until I read their updates in detail, I won't know about changes.

Parameswaran
T&E Supervisor, Índia
Serviços e tecnologia da informação, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Happy Spending & Reporting!

5,0 há 3 anos

Comentários: Product migration, configurations, and continued support are good. Overall employee's experience improved significantly.

Vantagens:

- Very intuitive, tile-based with the picuture driven for easy identification. - Centralized configurations - Better tracking mechanism - Better workflow management - Violation tracker

Desvantagens:

Customer Service is good but I see room for development in handling the cases faster after assignment.

Ben
Director Fiscal Shared Services, EUA
Educação superior, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Emburse Chrome River--Travel and Expense Management for Higher Ed

5,0 há 2 anos

Comentários: We've literally saved over a million sheets of paper in ~30 months. CR Expense was a huge step forward for us and we look forward to continuing to improve along with the software.

Vantagens:

Emburse Chrome River has empowered the local admins more every month we've been a customer. This allows us to create a familiar and intuitive system for our users.

Desvantagens:

Would still like additional capabilities for reviewers/approvers to modify expense reports. I believe CR is moving in this direction soon, however. This will be a great change!

Sonya
Travel Card Administrator, EUA
Educação superior, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy to use and teach

5,0 há 4 anos

Comentários: Our travel department was able to become mostly paperless using Chrome River. Most of our end users are pleased with the product.

Vantagens:

All of our travel is processed through Chrome River. I really appreciate the ease of use of the product. It is also very easy to teach and create training materials. Our travel card program integrated very well with the software.

Desvantagens:

I would like to see more scoped administrator roles to choose from.

Wayne
Accounts Assistant, Reino Unido
Escritório de advocacia, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Chromeriver Expenses

5,0 há 3 anos

Comentários: Does exactly what we need it to do and is easy to use

Vantagens:

Can easily upload expenses and can be monitored. This is then easily exported to be upload into our accounts software therefore we don't have to import the information twice.

Desvantagens:

Need to look into more about how to make changes but have seen some of the webinars and this looks like it will be getting easier

Ranjan
Supervisor, EUA
Logística e cadeia de fornecimento, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I Recommend Chrome River

4,0 há 5 anos

Vantagens:

Chrome River provides wide variety of feature which make the day to day lie easier. We have done lots of automation after moving to Chrome River platform and it saves time for users, approves and auditors. It has also brought controls within the process.

Desvantagens:

I like all the features it has and definitely there is scope of new features.

Rhonda
Director Procurement & Travel Services, EUA
Educação superior, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Our wonderful CR project team helped us improve, streamline, and rethink outdated travel policies.

5,0 há 7 anos

Comentários: Automated rules that drive compliance thereby eliminating manual checking. It has taken the guess work out of 'where's my expense report'. Employees receive reimbursement quicker. Paperless system!!

Vantagens:

It drives policy compliance with reminders, warnings, and hard-stop violations. Plus, no more paper!!

Desvantagens:

The credit card reconciliation has been difficult for us, however, a big part of that could be related to our stringent state requirements.

Conny
Conny
Accounting Clerk, EUA
Usuário do LinkedIn Verificado
Escritório de advocacia, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Chrome River...amazing product.

5,0 há 4 anos

Vantagens:

The best part of the program is the ease in teaching others how to use. We have users that come in, not knowing anything about the program and with one training and 1 or 2 uses, they make it work.

Desvantagens:

The settings section in the new platinum version is not very user friendly.

Ewelina
Financial Systems Analyst, Reino Unido
Serviços financeiros, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Chrome River Experience

5,0 há 4 anos

Vantagens:

Great integration with our ERP system (PeopleSoft). Nice features like Snapp App, Uber integration. Really easy workflow process. Nice, user friendly design

Desvantagens:

I don;t see any disadvantages so far. App is stable, in case of any issue we have the service desk for the support we need

Hester
AP Manager, EUA
Escritório de advocacia, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

CR Review

5,0 há 5 anos

Comentários: Overall, users are able to submit requests and be reimbursed quicker.

Vantagens:

I like the ease of use and the ability to have all information in one place.

Desvantagens:

The ability to make changes sometimes involves higher Customer Support involvement and the lack of response is critical to our business.

Cynthia
T & E and Process Controls Manager, EUA
Arquitetura e planejamento, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

No more Manual Processes

4,0 há 8 anos

Comentários: Up until we automated our expense report process with Chrome River, we were killing a lot of trees! The features offered by Chrome River enables us to approve, track, reimburse and report on expense reports in an efficient and timely manner. We are in the process of implementing Mercury and look forward to all the enhancements offered by this web-based platform.

Is
Project Manager, Canadá
Usou o software para: Mais de um ano
Fonte da avaliação

a system that makes expenses fun

5,0 há 6 anos

Vantagens:

The ease of use, this software feels like a 2018 software, it works great with mobile or desktop and has very innovative look and feel.

Desvantagens:

You can customize a lot of rules, but there is a limit to how far you customize it, some functionality is just not there yet, but they are very receptive if you can make a business case for it.