Avaliações do athenaOne

easy to use

Comentários: I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.

Vantagens:

It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.

Desvantagens:

The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.

Great product

Comentários: Overall would recommend to future colleagues

Vantagens:

AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools. Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers.

Desvantagens:

While athenaOne offers robust features, its steep learning curve can be daunting for new users. Additionally, customer support response times may vary, leading to frustration when critical issues arise. Overall, navigation can feel cumbersome, affecting overall user experience.

Athena doesnt stand behind product

Comentários: Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of this.

Vantagens:

Ability to fax reports directly to providers

Desvantagens:

Minimal to no responsiveness from the company, basically plug and play, and skim percentage of your profits. Awkward interface.

Athena Review

Vantagens:

The overall appearance of Athena is by far the best I have used so far.

Desvantagens:

Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace.

Athena Review

Comentários: Athena one is such an easy site to use from a healthcare standpoint. Scanning in orders is so convenient and everything is easy to sort through.

Vantagens:

I have used so many different electronic health sites and Athena is by far the most user friendly and hardly ever has tech issues.

Desvantagens:

Sometimes when the site is down there is no communication about it and you have to figure it out on your own.

Some good features, but bad layout

Comentários: It served its purpose while I was in school and I think it was chosen because it worked with multiple disciplines, but I never considered it for my own practice after graduation. It was too slow and not customizable enough.

Vantagens:

The templates and text shortcuts were probably the best part of this software. The ability to add drop down menus and text boxes to your text shortcuts was extremely helpful for creating templates. The ability to share those shortcuts was also very useful for providing the same template to multiple people. Epocrates, which is the prescription side of Athena was also very nice for looking up drug interactions.

Desvantagens:

The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart. Not to mention switching between different sections of the chart requires the doctor who click and wait for the new page to load. This would have been much better if Athena used a more standard SOAP format all on one page.

Not a bad service for billing

Comentários: It wasn't bad. Overall team help with any issues was fast.

Vantagens:

Our practice had fewer errors when it came to billing

Desvantagens:

The cost was a bit pricey and some of our doctors did have a hard time learning

Easy to use communication with your providers

Comentários: Overall, I use athenaOne frequently for managing my health!

Vantagens:

Easy to use and communicate with healthcare providers. Provides easy access to health records, test results, and messaging.

Desvantagens:

Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after you've received the message.

User Friendly

Comentários: Overall, my experience has been good. No complaints

Vantagens:

It is user friendly. I like that it alerts you when patients information needs to be updated.

Desvantagens:

It is not easy to update patient insurance information.

Easy to use

Vantagens:

Overall, athenaOne is easy to use. It has what it needs to manage patient care. You can navigate the EMR efficiently and easily without much effort.

Desvantagens:

Sometimes, there is a problem with saving the charting. I have had a couple of instances where all my charting will disappear. There is a lot of double charting as well.

AthenaHealth meets our needs

Comentários: My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity.

Vantagens:

Easy to use with an intuitive interface that works well for ambulatory providers Company is responsive to issues and "flow-busters" Near zero downtime Revenue stream up significantly

Desvantagens:

Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability

Excellent product, poor onboarding implementation.

Comentários: AthenaOne allowed our business to consolidate many of our third-party apps into one complete EHR system.

Vantagens:

AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option.

Desvantagens:

The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months.

Medical practice--My way

Comentários: AthenaHealth EHR is an affordable way for a small practice to have a quality EHR. I pay a percent of my collections. I like the tie between what I get paid determines what Athena gets paid. That gives Athena a healthy interest in my business' financial performance.

Vantagens:

I love that I have the ability to customize my order sets and templates. I also like that I can draw on the expertise of other medical practice templates so that I didn't have to re-invent the wheel in many instances!

Desvantagens:

Sometimes there is a hesitation in changing "pages". It is a cloud based software so my local internet and the internet where the software is located do play into the speed of use.

Worst EHR Imaginable to a Physician

Comentários: I am a Family Medicine primary care physician. I have worked w/ my fair share of various EHRs over the years & have to say that, of all the ones I’ve used in the past, Athenahealth is w/o a doubt the absolute worst. To be fair, it does have (some) good things about it as aforementioned above, but those helpful features pale in comparison to the daily struggle that using this system most commonly affords to the provider. Note that the majority of those singing this product’s praises via reviews on this website are administrators who only have to use it for billing & not the doctors actually battling & doing the necessary hard work in the trenches. That should tell you something. And those few doctors who do like it tend to either not be in primary care or, based on their specialty, simply don’t actually have to use & document on it much. But as an individual w/ even the slightest shred of computer programming/coding experience, I can quickly look at this EHR & recognize a system which was initially poorly coded & has since long been neglected by its original developers. Again to reiterate, IT/customer support is entirely absent & derelict in their duties to continually improve on this system. One final piece of food for thought to top it all off is that I was just getting so frustrated w/ this system over time in a sort of Pavlovian conditioned sensitization that I was ultimately forced to resign from my first-time career job as a PCP as a result. So don’t be me.

Vantagens:

The organization of certain sections was done pretty well. Easy INR managing. Fairly good growth charts w/ automatically calculated percentages available. Good implementation of external screening questionnaires, meaningful use, etc. Ability to create auto-texts, templates, etc.

Desvantagens:

Glitchiest product imaginable: text formatting issues, superimposed text transferring to next screen, text failing to scroll to next line causing entire paragraph to look jumbled up, poor copy-paste, small view screens/boxes, stubborn dragging/sorting of ICD diagnosis code boxes, frequent slow-downs, freezes, sudden unpredictable crashes failing to save one’s note work. Severely outdated terminology for certain medical diagnoses making simple common diseases difficult to find in search feature. Abysmal medication refill system. 3, 5, sometimes even 10-15 min. to address 1 refill request (inexcusable). Very difficult to confidently say whether a prescription has actually been filled or not. Medication lists are just a complete trainwreck. ‘Medicare monthly order form’ is not a medication that should EVER need to be reconciled. System shockingly even was able to allow me to prescribe controlled substances under other doctors’ names unwittingly & w/o their consent. Poorly interfaces w/ outside labs, pharmacies, hospitals, other clinics, etc. Does not communicate well w/ others. Requires way too much daily hands-on maintenance work to keep organized, unsustainable for a busier practice. Absolutely ZERO (& I do mean ZERO) helpful customer or IT support. Even had an Athena clinical trainor fly in to seemingly attempt to help, who only sat in the break room & fiddled on their computer the whole week & ultimately proved incapable of providing effective solutions.

Small to medium business EHR Solutions

Comentários: Overall, this is a decent solution. We have grown exponentially as a non-profit and it's quite possible that we could have gotten a bigger product like Epic or Allscripts, but Athena fit what we needed at the time and changing it would be... intense. It has ushered our care into the digital age, and I think if you are a small or medium sized business Athena would fit the bill nicely for all of its features and usability.

Vantagens:

We use AthenaHealth every day. The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent. For a small to medium business looking for an Electronic Medical Portal for their staff to use, Athena would make a great alternative to larger options like Epic or Allscripts. It supports proprietary devices (payment processing, or card and check scanning devices) which can be a pain but makes purchasing and insurance scans and patient registration and charting easy overall. Updates seem to be fairly streamlined and well-communicated (happen quite often) and don't seem to impact care unless it's a larger update. Athena has a backup domain (if their site does down) as well as stack updates for troubleshooting down times with different components of the EHR which is VERY helpful.

Desvantagens:

Most changes are up-voted, which means that they are voted on by other agencies trying to get their changes implemented as most valuable. Things like Billing and Patient Care do not streamline well enough yet together--they work in two separate constructs, so our billing is constantly having to rework the way that they bill to fit the way Athena works with Patient Care. Troubleshooting with our medical assistants can sometimes be complex with Athena, so for more complex issues, the help desk might take you to two or three different folks to solve an issue. The Help Desk has become more complex making it harder to navigate ticketing. It was simpler to put in a ticket prior to the changes.

Unhappy user of this least bad EHR

Vantagens:

It is integrated EMR, Billing and Care Management that does help address PCMH, MU, and other complex Government/Insurer issues. First pass billing and payment process works fairly well and seems efficient when there are no errors (see below). Cost is reasonable for the services provided.

Desvantagens:

The base code is absolutely awful. This leads to repeated problems with your interface, incompatibilities, and slow response. If you surf employment sites you will find this a recurring theme noted by ex-employees. The product has many features that increase the chance for human error and patient harm, and the company refuses to admit or deal with these issues, in fact compounding basic problems in the years I have used it. This user interface would be unacceptable in the aviation industry. Isn't healthcare supposed to be as safety-driven as aviation? Medication lists are not presented in a user friendly way and don't show the difference between what patient was taking before the visit and what has been changed or started/stopped in a meaningful way during and after the visit. This is one of the most dangerous aspects of this software, but by no means the only patient safety issue. When you get a request for a refill, it takes several clicks and screens to find the med history before you make the refill, encouraging you to skip this vital workflow, and penalizing you for following this standard of care if you do follow the workflow. The support center includes a "community" where you can share your problems and solutions with other users. But it is basically an echo chamber, as the company openly bans anyone who makes repeated negative comments about the product. If you don't agree to their draconian Terms of Use you can't even access this area to get help or learn about the latest updates. My documentation time per patient after the visit is about 10-12 minutes on average. I refuse to boilerplate my documentation - I deliver personalized care. I have tried to get dictation software from the athenahealth partner Dragon which I believe would shorten this to about 1 minute, but 2 months ago I made my first request to Dragon and still have not heard back after 4 additional attempts from within and outside of athenahealth. If you by Dragon direct, you don't get full interoperability, according to athenahealth. Right now I have zero interoperability. Too many clicks. I quote another provider who switched to another EMR locally when I asked why he switched out. Patient Portal does not allow patient to upload a graphic. "Hey Doc, is this a mole I need to worry about?" "Here's what my incision site looks like, is it OK?" "This is the pill the pharmacy gave me, it looks different" and "What the heck is this rash?" are questions you can answer quickly saving patients and you time and effort with other EMR portals. Not athenahealth.

5 Star Review

Comentários: Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support.

Vantagens:

Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it

Desvantagens:

This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not.

Ready to pull my hair out!

Vantagens:

Customer support is really responsive and easy to get ahold of. Unfortunately, the level of expertise of the customer support staff is variable, so often, they do not know the answers to the questions we have. Billing is a pretty common area of issue here.

Desvantagens:

I was assured that this program had a lot of podiatry based templates and that they were simple to modify. However, there are very few templates for my specialty, and trying to make or change a template is frustrating! It takes an hour at least to do one template. And, you cannot use the same template choice more than once in a template, so if you are trying to chart two feet, good luck! The EMR takes forever to implement (11 weeks). I think that our implementation manager did not do a very good job of setting us up, so we have been having to try to learn everything on our own, which is frustrating and time-consuming when we are busy trying to see patients. There is a lot of typing that has to be done during patient visits, which takes a lot of time and slows my pace and ability to see as many patients as I would like. Trying to just put in CPT codes takes forever. Also, save your work every minute because there is no auto-save on this program and I have lost so much information! Do not believe it if you are told that Athena does your insurance credentialing for you. We have had to do it all ourselves. And you cannot pick and choose what claims are dropped for payment; it is all or nothing, so have a lot of working capital available while you credential. EFT (electronic funds transfers) have to be done through US Bank. We use Wells Fargo, so I have to do money transfers, which take a couple business days to process, and that is a real pain. We have also found out the hard way that unless we track each individual claim ourselves, secondary insurances may fall through the cracks, leaving money on the table that we have to find and process ourselves. I fear that our income is not going to improve (contrary to their claim that they improve collections by 8%) and, in fact, that we will potentially lose money. Our paper usage has increased substantially. You cannot just scan documents into the program. You have to fax them to Athena, and they sort them and place them into the patient's chart. However, you have to have a front cover and back cover bar code for each fax you send them so that a one-page fax becomes three pages. E-prescribing is hit or miss, so I have to double check that all e-scripts actually have gone through. Also, we get numerous complaints about how complicated the patient portal is.

Its All My Fault

Vantagens:

Software is web based and accessible from any computer connected to the web. Integrates document handling as well as notes and billing into one package. I reviewed a lot of products over the years and the basic design principle is what I was looking for.

Desvantagens:

Our experience was simply unfathomable. We were on this product for just less than one year. Training and setup takes 3 months, not unreasonable but also they don't really understand small practices and how to train them. While various types of software are something I'm familiar with, and I found templates easy to make as well as modify, we were misinformed about what we were getting, and many of the bad experiences posted here were also experienced by us. We vetted this product as well as we could. We did a site visit, everyone we talked to was very happy with it. However, about the time we went on the product we understand that we were not alone in what followed, but it took weeks of searching to locate the others. Prior users, who had been happy also reported to us that they were struggling with it now. Another clinic in our town was struggling, one of their staff told me that they "hated it" but they apparently are not willing to speak out openly. We were experienced EMR users, having used more than one product and having 13 years of experience. Vendor training and support staff do not really understand their product, nor can they really help with other than simple questions. If there is a functional problem, you are just out of luck. They are just wasting your time online much of the time. We spent hours on the phone, week after week after week. Months of heavy, unbelievably hard and long days, working 15, 18, 21 hours in a day, and still unable to get encounters done. Over 100K in unsubmitted billings, unable to close the encounters. We kept customizing the workflow, adding encounter plans, adding templates, and the system kept getting slower, and slower, and slower, by the last month we were getting dropped off 20-30 times a day and the system was not responding to us for agonizingly long periods of time. Tech support absent, like the Wizard of Oz behind the curtain, saying everything is functioning well. We had one good month, only one, which deluded us into continuing to try to work with them. Three account representatives in 8 months, none of them did anything but the last one, who actually visited our office and told us we had not been informed of a problem using our OS and Athena, and that we "should have been told." Later, he retracts everything while on the phone with his supervisor saying "I was wrong." My patients repeatedly told me that the patient portal was so slow that they just stopped using it. They blamed our ISP first (we used it from 5 different locations with around 18 different computers), then it was our network, my staff, me, and in the end it was "something wrong with" my equipment but not a problem on their end. Complete and utter denial of a problem with the software. My staff hours rose by a minimum 20-30% on Athena, not decreasing as we expected, my hours nearly doubled, my ARNP quit because she wasn't able to see patients fast enough to actually make an income, she was working 8-12 hours a day to see 8 patients. Staff informed me that misfiling of documents by Athena and their having to refile them was taking 2-3 times longer than if they simply filed them all themselves. This misfiling continued despite our efforts to get it corrected and despite some documents having the actual filing category in large bold print at the top of the page so they wouldn't have to figure it out. We spent unbelievable amounts of time logging in, getting kicked off, getting unresponsive screens, and watching the "Wheel of Time" (apologies to the late Robert Jordan but he and his writing team haven't seen anything like the "Wheel of Time" that we experienced). It could take longer to submit a billing than it actually took to see a brief patient. It could take longer to document a visit for a complex patient than it took to see them. This product could do it, but it was nonfunctional to much of the time. We tried to get to talk directly to the technicians, they would not allow us, we tried to get in contact with the higher management and the people we were working with terminated our contract 11 months in, giving us the required three months notice. Three to four weeks later the system became essentially unresponsive most of the time, we had to either close immediately and declare bankruptcy or go back to our old EMR. We went back and pulled out of the mess. It was to late though, I closed my practice just 10 days ago, after 14 years, I was not able to accumulate enough financial reserve to attempt another transition before ICD 10 goes into effect. In my office, a 14 year old server, lowest cost Dell from 2001, single processor, 2 GB of RAM, handling outgoing faxes, importing incoming faxes from a Brother MFC, all incoming documents, an entire record system, a document handling library service with literally scores of thousands of documents in an electronic filing cabinet, with literally probably hundreds of thousands of pages of documentation, and my entire library of documents from 1998 onward, was able to easily outperform the Athena product. I worked hard to make sure we had a good platform on our end, we had a gigabit network, new cabling, gigabit switches and ethernet cards, SSD's on all our PC's, and more ISP bandwidth than a nearby 90 bed nursing facility has for their TV, PC's, and their staff to use...all for a small 1.4 FTE solo practice with 5 persons using it. It didn't matter, the system was not responsive.

Great reports, poor customer service

Comentários: Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered. The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena. I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming. Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

I am a provider and have used this system for over one year.

Vantagens:

The prompts that help with RAF scores and star ratings is useful. I like the minichart feature and the meds data that pops up so I know what meds pts have been filling or getting elsewhere. I like the format for the assessment/plan and ordering of labs/studies/meds. I like that you can trend data like vital signs and labs.

Desvantagens:

THE BOX TO VIEW RESULTS IS A SMALL WINDOW IN WHICH YOU CAN ONLY SEE A LITTLE PART OF THE LABS AT A TIME AND HAVE TO SCROLL FOREVER TO SEE THE WHOLE THING. PLEASE ATHENA CHANGE YOUR VIEWING SCREEN FOR LAB RESULTS. The scrolling action for everything is cumbersome and wastes so much time; there should be tabs that take you to each part of the note- the "jump to" feature is not the same and only works when you're working from the "exam" tab. It's hard to find old labs/notes/results unless you scroll, scroll, scroll through past notes. The more times the pt has been there the more scrolling you have to do to find things. There is no tab for imaging studies/labs/consults, etc. **There is also no way to mark the incoming labs/documents/etc in your inbox to know that you've already viewed them; you may want to hold on to them for some reason but if you can't label that you've viewed it, the next time you open your inbox you keep reopening the same ones to check if it's an old or new document. This wastes time because each click takes a while to load. The system often seems slow even though our internet connection is fine. Jumping from one thing to another causes you to lose the window you were in. There is no easy way to mark charts you want to make reminder notes for yourself on; you have to make a pt case each time and that crowds your pt case box. When someone replies to a pt case or sends a lab/imaging result back with notes it ends up back in my box but not marked as read or unread and sometimes I dont open because I think it's still the same old note/result I'm saving. If I want to make suggestions to Athena there's no one to talk to about these things.

Very dissappointed

Comentários: Poor. what else can i say? If you had a question, you were routed to someone in pakistan who knew little to nothing about your billing but would read a paragraph they were given to tell you. It was silly.
Seriously, most of you know all billing companies kinda suck. But this is one of the worst. Athena was the main reason I closed by private practice. I considered switching billing companies, but I just got tire of dealing with it. Take my advice, DO NOT use AthenaOne for billing. The EMR portion is soso, middle of the road. Billing portion is 3 thumbs down.

Vantagens:

not what it was advertised to be. was also told that data migration would be seamless if i left; turns out I cant migrate anything. "termination team" still has not been assigned despite notice given to leave 3mo ago

Desvantagens:

Athena did a good job on selling me that all billing would be handled and I would need to put very little effort into this aspect. It couldnt have been further from the truth. In actuality, I needed to hire a full time biller to review the deficiencies created by Athena. The billing process is not run by billers, it is run by a software program. charges sat in a "bucket" until the charges were no longer valid due to untimely billing. I lost out on so much billing its sickening.

Frustrating!

Comentários: I started working w/Athena in Aug 2016. Since then our Admin has been advising me to call or web chat, search online & use the search features Athena has to offer. I have NEVER gotten a question resolved by calling. I end up walking the "helper" through the features & page. This was very upsetting. I've been put on hold for 20 minutes at a time while an "advisor" looks up a solution in their manual. As a result, I hung up in frustration. I then received an e-mail confirming my problem had been resolved. What a joke! That seems like it is just to appease the numbers needed. There are no training manuals, no courses to take & definitely nobody to teach a person how to use this program. A rep. who no longer works for Athena set us up years ago. This is not geared towards a specific practice, which is even more frustrating. Hopefully, you can respect the time I took to write this review & improve your program. It would be great to receive training as well, or at least an instruction manual.

Vantagens:

billing features are simple; insurance program automatically runs insurances to see if they are active

Desvantagens:

I've been in Ophthalmology for over 15 years. As a scheduling manager, the features are not user-friendly, as I have worked with 4 different programs. Look to NextGen for template applications & features. It would be great to implement them to Athena. There are color coded columns, ability to apply templates over templates without taking out exception days, ability to write a VISIBLE book note at the top of the doctor's schedule to alert the schedules, etc. Also, the features include looking a multiple doctors schedules at a time and even ability to view several different books or multiple doctors!

Horrible please look at someone else

Vantagens:

I like the fact you can Athena fax records but you can only fax 10 pages at a time through it. More than that it said it was to large to Athena fax. I like that it uses a scanner for ID cards and ins cards. Just keeps a pic of it, does not upload info from the cards while scanning

Desvantagens:

Most everything! Still need a biller! I don't know what really I am paying for with this large % they are taking from me.. We work most claims our self. When they say you have a manager to help, they just refer you to the csc.. Which is the 1800 hotline help. Most times they don't know the answer and 1 question takes 15 min to solve. They always say "let me put u on a 5 min hold while I find an answer" When I need to schedule it is not user friendly. I have to delete an apt to reschedule. Not a good flow. Now about refunding overpayments. The office has to do it! Again! This is the help Athena states.... When a claim develops a credit balance, the OVERPYMT kick code is applied and the claim moves to OVERPAID status. Then I need to review the claim and investigate whether a payer intends to recover the funds and then determine the appropriate response. Refund Takeback Unclaimed payment Clients are responsible for working claims with insurance credit balances (overpayments). This includes contacting the payer, reviewing EOBs, and initiating takebacks or refunds. There is no support at all!!! Everyone points the finger. Manager says call csc.. And csc cannot get answers. We did not get paid for 3 months when we started back in December 2015. And once I can actually get money and fill my savings again for my business I will be finding a new Emr! The worst financial decision I ever had was going w Athena and believing they are good with billing. Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt. I will be glad to talk to anyone wanting to go with Athena and tell you about all my documented problems.

So easy to use

Comentários: We have used Athena for almost 5 years and it has helped us to run our practice so much more smoothly. The system works so well from scheduling to check out for each patient. When scheduling and entering insurance, a practice can immediately see if the insurance is valid (we barely remember those annoying calls to verify insurance), the medical record allows the patient to move through the office smoothly allowing everyone involved to enter the relevant information. In the past, we had problems with insurers which seemed to continually refuse to pay certain claims no matter how many times we corrected them. With Athena's scrubbing of claims they drop and get paid extremely quickly. Some of those "difficult" insurers are now top five payers!! The automated reminder and balance calls have freed up staff to attend to the increased patient flow. We have been so happy with Athena from day one, can't say enough good things about this system!

Vantagens:

Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately

Desvantagens:

Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing