Avaliações do APS Payroll

So pleased to have found an affordable product that is robust and works as anticipated!

Comentários: As having transitioned to APS at the beginning of this year, we are still rolling out new functions within the APS product, but have had an AMAZING group of assigned (dedicated) representatives from the Project Manager and Sales Account Representative to our Help Desk team and the Benefits, HR, and APS Hire experts to help us through the transition, implementation, and 'de-bugging' journey!

Vantagens:

Cost savings as compared to Kronos/Ultimate Software, ability to set up multiple EINs in payroll, and the development of the software from one inclusive database.

Desvantagens:

I would love to see that some of the reporting could be customized more easily to include all individual EINs/payrolls in a single report and would also like the benefits and PTO plans to be transferrable between locations when employees move and the record requires transferring.

The APS payroll process is easy to set up

Comentários: Our team is comprised of people that work in the field and either rarely or never log onto a computer. Thanks to APS, I was able to streamline the process through which staff members access eSelfserve and punch in/out. They've also recently helped us out with putting up a new payroll system for one of our subsidiaries.

Vantagens:

The program is exceptionally simple to pick up and use. The APS support team is rarely needed for help with novel tasks. I appreciate how simple it is to use APS. That APS is constantly improving the system and making it more accessible is much appreciated.

Desvantagens:

The "Self-Help" part isn't always as in-depth as I'd like. My first inclination is to check there, followed by an approach to the community of helpers.

APS

Comentários: I love the customer service. They are extremely knowledgeable, friendly, quick to respond, and always trying to make the experience easier for you. Sometimes I think their hands are tied though.

Vantagens:

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

Desvantagens:

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

Love it so far

Comentários: Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.

Vantagens:

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Desvantagens:

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Excellent Product for our Small Business without a Huge Investment

Comentários: Before APS our payroll process was a multiple day process. It was a compilation of paper a third party time clock system that was very limited and our vacation policy was maintained by a spreadsheet and emails.

Vantagens:

This software completely transformed our Payroll and HR processes. Completely integrated all aspects together into one place.

Desvantagens:

Have not really had any cons with the software if we run into something that we need it is either available or the customer support will give us ideas for a work around if not currently available.

Switching to APS Was a Smart Move

Comentários: I am beyond satisfied with our move to APS. The overall payroll processing system is easier to use than our previous system and has significantly more functionality by enabling employees to enter their hours directly via website or app and then enabling managers to approve automatically. The transition took about two months and throughout the experience, APS made it their priority to communicate clearly and effectively with me. Customer service is clearly a top value, and I am pleased with my assigned team's quick and consistent availability either via email or phone. Our service, functionality, efficiency, comprehension, and overall satisfaction have increased dramatically with APS, while our monthly payments have decreased. That makes us one very happy customer!

Vantagens:

I appreciate the ease of use and logical flow of the payroll process. The system is intuitive and not at all intimidating to administrators, managers, or employees using eSelfService.

Desvantagens:

We have had some trouble with the eSign feature, where hourly employees are required to verify their payroll hour submissions and everyone must verify leave times. This does not always work consistently for us. Thankfully, as the administrator, I am able to override an unsigned time card.

APS Payroll and Hiring Software is second to none

Comentários: We are solving payroll and new hire issues. They make it so easy for our reps to complete their onboarding process that we can't imagine ever going back to our old software. They also make it extremely easy to troubleshoot payroll issues in the even that a rep didn't receive their pay card or direct deposit.

Vantagens:

I love the ease of use that this product offers. Even your day 1 employees can get the hang of this software before lunch time on their very first day using it. I also really like that they are continually updating and improving the software as the professional landscape grows and changes through technology. APS seems to be at the forefront of advancing their software so you'll never be frustrated at using a slow or outdated software for hiring or payroll. All in all this is just a great product that anyone can use and that is a major selling point for any business owner. Nobody wants to spend tons of time and money just training their HR and payroll teams to use their software and APS keeps that cost at a minimum.

Desvantagens:

I can't really think of anything i don't like about this software. I guess the one thing that i think APS could improve is where they put the search bars to search for current employees. Right now you have to go to a specific page to search for already hired employees while the applicant search bar can be accessed from the main screen.

Great but needs some updating

Comentários: We are generally impressed but it's seems like a newer software that needs to do some updating and more frequent updating at that.

Vantagens:

Benefit management and carrier connection. Ease of use for employees and administrators. Accuracy of timekeeping and payroll. Leave of Absence event tracking.

Desvantagens:

Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature. Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard. Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore. Customer Service is great and responsive but sometimes you get different answers from different reps.

Made the switch from Intuit

Comentários: Onboarding, when we went remote during the pandemic we desperately needed to onboard remotely and this was the perfect solution.

Vantagens:

This is a total HRIS solution that is inexpensive and easy to use. You can choose what services to add and use and they all work together.

Desvantagens:

There are 3 different websites for different tasks, one for payroll, benefits, etc., another for recruiting and onboarding which imports into the payroll website, and a third for management and employee info. Wish it was all on one site and a separate website for employees, otherwise, no complaints.

Usability of APS

Vantagens:

The support staff is always available, and the user interface made APS one of the better HRIS systems I have used.

Desvantagens:

There are some options of personalization that APS could not offer.

A satisfied APS costumer

Comentários: We have been able to bring several HR functions under one software platform. The ease of use and communications piece has saved us so much administrative time.

Vantagens:

I find the software very easy to use and the support team is responsive and very helpful.

Desvantagens:

Some of the ACA functions seem to be cumbersome and have taken a little extra time to learn and use.

Crooks and Cheaters

Comentários: DO NOT use APS payroll services. They lie and what they sale you is not right. They lock you in for a year and then do not let you out even though they do not provide you with the services promised. It sounds good on the sales side but do not believe a word that comes out of [SENSITIVE CONTENT HIDDEN] mouth. Their implementation is poor and no one is on the same page. it does not do what they say it will do.

Vantagens:

It sounded good they sold it that is had a lot of features

Desvantagens:

Support is weak, implementation is horrible. They lied during the sales process. They lock you in for a year and steal your money.

Truly Amazing Payroll & HR Software Partner

Comentários: I started up a PEO/ASO/HRO company in Hawaii in 2009 and grew it to the 2nd largest in the HR/Payroll firm in the state. I sold this company to the largest competitor in 2016 when we were running $200 million of payroll and managed over 10,000 employees in multiple states. I can honestly say that I wish I discovered APS Payroll Software when I started my HR company, as this software truly blows away our PEO/HR/Payroll system we used. When I sold my HR/Payroll company, I was looking at finding a new payroll software that could also handle all of our HR administration. I attended a Sage Intacct (accounting software) conference and met APS in the Exhibit Hall with numerous vendors. The final selling point is APS directly integrates into Sage Intacct. Finally, we have one login in which we can access all of our internal companies and external clients we process payroll for. There are so many bell and whistles available and it is very easy to learn and use. I highly recommend APS to everyone looking for an affordable payroll software, with an even more impressive and responsive team.

Vantagens:

APS is very thorough with all of its various solutions: payroll, human resources, benefits administration, document storage, Time & Attendance, PTO, APS Hire (recruiting/job boards), Applicant Tracking, Online On-Boarding, Asset Management, etc, etc.

Desvantagens:

I cannot think of anything that I do not like about APS. Their technical team is very flexible with custom solutions, APS Customer Service team is responsive (even with our 5-6 hour time difference between Louisiana and Hawaii). We have a dedicated "Partner Support" team member over at APS, as well as a "Training Support Partner".

I have had a wonderful experience using APS as our payroll software. It is a great product and site!

Vantagens:

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

APS more than a payroll solution.

Comentários: I have worked with APS for almost 10 years. Their level of customer service and willingness to listen and find solutions to unique opportunities puts them above their competitors.

Vantagens:

The addition of APSHire has made recruiting and onboarding more efficient and easier for applicants. Having the ability to allow them to complete paperwork from any computer has reduced the days to hire.

Desvantagens:

My only comment might be with more robust reporting options.

APS Payroll Review

Comentários: With APS Payroll, we now have dependable current & historical information. The many reporting options have saved us time and headache since we no longer have to access several documents to create things like the annual 401(k) census. We can maintain that information right in APS Payroll.

Vantagens:

We're a tech company with less than 100 employees in the US and have been with APS Payroll for about three years. APS gave us the opportunity to offer our employees access to online employee information. The employees can pull pay vouchers, update most of their own personal information, request PTO online and other functions that were manual for them before APS.

Desvantagens:

On the administrative side, setting up a new employee can be cumbersome. There are a lot of steps that are necessary to create the proper internal document flow. Some things like PTO accruals are not set up as a default for a new employee. Should the accrual step be missed during onboarding, the employee may not accrue PTO as they should.

APS-A good option

Comentários: The APS team does a good job with checking on what the customer needs. They’ve regularly checked in With me and inquired about my satisfaction with the product and I’ve suggested something. A few times in an update I’ve noticed that they’ve included something that I (and others) requested. The customer support is wonderful.

Vantagens:

This is the first time I’ve used a third party for payroll and have loved using APS. I think it offers a lot in terms of the ease in using it, reporting, data collection. The attendance tracking system is so helpful. The support team is wonderful and most of my questions are answered immediately unless Research needs to be done on the issue.

Desvantagens:

I think there are some reports that should be standard and they aren’t. It’s not a big deal because it’s pretty easy to set up a new report. However there have been times when I need certain information immediately and its not included In a standard report but It seems like it should be a standard report.

Bumpy at start, but getting better.

Comentários: Having all employee information available quickly both to employee and manager.

Vantagens:

Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

Desvantagens:

Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

Easy to Use

Vantagens:

We use to manage our payroll in house which took a significant amount of time, even with a small number of employees. Switching to APS helped save time and allowed for a easier and more efficient way of tracking payroll. There are tons of different reports you can run and everything is very user friendly. If there is ever a question on anything our customer service agent is quick to respond and help. It's been great having all our employee information in one place!

Desvantagens:

A few instances of frustration where some of our benefits have not calculated correctly. I'm not sure if there was lack of communication upon setup or what happened. Anytime we have ran into this APS saw that a solution was made.

Flexible & Robust System

Comentários: My overall experience with APS is extremely helpful. I could not do my job with the flexibility of the APS

Vantagens:

The feature, ease of use, and flexibility that it gives me to pull important information.

Desvantagens:

It was getting hold of support in a timely matter but this improving.

Time saver!

Comentários: This has greatly helped supervisors monitor for overtime. It's the first system we've used to digitally process time off requests, and after using a paper system for year, this has been a welcome change. Highly recommend.

Vantagens:

This has been a great tool for managing employee time, benefits and leave in our organization. The self-serve portal is great for allowing employees to clock in/out from anywhere on campus (it is geofenced). It allows both employees and supervisors to easily monitor time so overtime is not so frequent. We also used it for benefit enrollment which streamlined the entire process for everyone!

Desvantagens:

The only glitch I've found is that the only spot to enter an employee comment is before you click "clock out" or "clock in," so an extra clock in/out is necessary to add a comment, and then the admin has to clean up that time entry. (Comments are necessary if a punch is missed: for example, if an employee forgot to clock in from lunch, they would have to enter the comment "missed clock in after lunch 12:15" before they clock out.

Simplified Payroll processing with exemplary customer service!

Comentários: The customer service has really been over the top. Some of the best I've ever received. Thank you APS!

Vantagens:

APS Payroll provides an easy to navigate visual space coupled with step-by-step instruction and processing. The functions are intuitive and time saving, with simple graphic design and flow. Training and set up was a breeze, and the customer service support we've received has always been top notch. They seem to intuit our needs before we even realize they exist. Staff are always friendly, knowledgeable and available. The reporting function is well thought out and provides a multitude of options for every scenario. Payroll processing is easy and they handle all of the taxes and deductions for us!

Desvantagens:

Record keeping within this module can be difficult to track, specifically when changes to employee wage, details, etc. are made. Other than that, I have found very few flaws to exist in this program!

APS saves time and money

Comentários: I was especially impressed with the implementation process. APS employees stayed late and worked to get our first payroll out timely and correctly. We didn't have a missed or late payroll during the change over.

Vantagens:

APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.

Desvantagens:

Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.

WE LOVE APS!

Comentários: APS makes payroll / hr work easy. They handle everything from cutting the checks to payroll tax deposits to the quarterly payroll returns and w2s. I don't worry about completing timely reports or being late on a tax deposits because APS handles it all for me.

Vantagens:

The account managers are extremely polite and helpful and always resolve my issues quickly. I love having APS handle all my payroll needs because it takes the work out of payroll. I have had up to 3 businesses using their software at one time and it was one of the best decisions Ive ever made while owning small businesses. Plus, the production manager The support staff always goes the extra mile to help me!!

Desvantagens:

There seems to be a "glitch" in the Creating Payroll section that doesn't save the entered hours under time entry the first time you enter it, causing me to have to enter the hours more than once.

APS review 2018

Comentários: The compatibility with our clock in software is great!
The customer service is excellent! I have dealt with several reps and they are all well trained and knowledgeable about the product!

Vantagens:

I do like the ease at which we can set up employees for direct deposit, it's a time saver! Even changes in direct deposit are easy to deal with.

Desvantagens:

I find some challenges in locating the specific reports I need. But, that just might be me! I also miss a function that we had with another software which calculates a payroll check based on the net amount you enter into the calculator. Miss that a lot!