--- description: Tudo sobre SendGrid: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SendGrid - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Rastreamento de Email](/directory/31325/email-tracking/software) > [SendGrid](/software/1004681/sendgrid) # SendGrid Canonical: https://www.capterra.com.br/software/1004681/sendgrid Página: 1 / 31\ Próximo: [Próxima página](https://www.capterra.com.br/software/1004681/sendgrid?page=2) > SendGrid is the leading cloud-based email delivery platform, trusted by over 78,000 of the world's fastest-growing brands. > > Conclusão: 753 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o SendGrid? O SendGrid atende a todos, desde desenvolvedores independentes até grandes corporações. Qualquer pessoa que precise enviar um e-mail de forma confiável a partir de seu aplicativo pode usar o SendGrid. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.2/5** | 753 Avaliações | | Praticidade | 4.1/5 | Com base em avaliações gerais | | Suporte ao cliente | 3.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Twilio - **Localização**: San Francisco, EUA - **Fundada**: 2008 ## Contexto comercial - **Preço inicial**: US$ 15,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, iPhone (celular) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, China, Colômbia, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Japão, México, Nova Zelândia, Reino Unido, Singapura, Suíça, Taiwan e mais 2 ## Recursos - A/B Testing - API - Agendamento de campanhas - Alertas/notificações - Análise de dados de campanhas - Arrastar e soltar - Autoresponders - Ações ativadas por eventos - Bloqueador de spams - CAN-SPAM Compliance - Campos personalizáveis - Comprovação de domínios - Corretor gramatical - Criação e design de formulários - Detecção de e-mails descartáveis - Detecção de servidor "pega-tudo" (catch-all) - Editor de WYSIWYG - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de listas - Gestão da comunicação - Gestão de assinantes - Gestão de assinaturas - Gestão de campanhas - Gestão de equipes - Gestão de modelos - Histórico do cliente - Mobile Optimization - Modelos de e-mails - Personalização de mensagens - Páginas de início/formulários web - Rastreamento de cliques - Rastreamento de e-mails - Rastreamento de engajamento - Real-Time Notifications - Relatórios e análise de dados - Segmentação de clientes - Simple Mail Transfer Protocol (SMTP) - Workflow Automation ## Integrações (6 no total) - Google Analytics 360 - Google Cloud - Heroku - IBM Cloud - Microsoft Azure - WordPress ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Rastreamento de Email](https://www.capterra.com.br/directory/31325/email-tracking/software) ## Categorias relacionadas - [Ferramentas de Email Marketing](https://www.capterra.com.br/directory/30013/email-marketing/software) - [Software de Gerenciamento de Email](https://www.capterra.com.br/directory/30553/email-management/software) - [Software de Verificação de Email](https://www.capterra.com.br/directory/31341/email-verification-tools/software) - [Software de Rastreamento de Email](https://www.capterra.com.br/directory/31325/email-tracking/software) - [Software de Email Transacional](https://www.capterra.com.br/directory/31564/transactional-email/software) ## Alternativas 1. [Gmail](https://www.capterra.com.br/software/202338/gmail) — 4.8/5 (13474 reviews) 2. [Brevo](https://www.capterra.com.br/software/132996/brevo) — 4.6/5 (3486 reviews) 3. [Mailchimp](https://www.capterra.com.br/software/110228/mailchimp) — 4.5/5 (17642 reviews) 4. [MailerLite](https://www.capterra.com.br/software/136603/mailerlite) — 4.7/5 (2318 reviews) 5. [Constant Contact](https://www.capterra.com.br/software/31898/constant-contact) — 4.3/5 (2934 reviews) ## Avaliações ### "This is a must-have." — 5.0/5 > **Angelica** | *30 de outubro de 2019* | Internet | Taxa de recomendação: 10.0/10 > > **Vantagens**: Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people. > > **Desvantagens**: The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature. > > They have been amazing, support is fast and helpfull. I don't remember having any downtime with them ever since I joined the service. ----- ### "Trusted SMTP service" — 5.0/5 > **Milton** | *12 de agosto de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: It has always been a fundamental tool for the development of email campaigns. It has been a reference against other companies. > > **Desvantagens**: Possibly the price is a determining factor. Today there are many competitive tools that can cope. In general, there are no complaints. > > My experience with Sendgrid has always been good, there are no problems with their shipping system, their builder is great and their API integrates with many other tools. ----- ### "A Powerful Email Sending Platform." — 5.0/5 > **Avaliador Verificado** | *4 de janeiro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: 1- SendGrid provides customizable email templates. 2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications. 3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users. > > **Desvantagens**: 1- Sometimes customer support response times can be slower. > > My experience with sendgrid is very much satisfied. It provides a lot email customization. ----- ### "A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice" — 1.0/5 > **John** | *8 de abril de 2025* | Publicidade e marketing | Taxa de recomendação: 0.0/10 > > **Vantagens**: Nothing now, 7 days later I an still waiting for a call back, You cannot run a business with support like that. > > **Desvantagens**: They have got to big to care about customers > > A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice Let me paint you a picture of the absurdity that is SENDGRID’s latest “feature.” Imagine a world where you can \*control the IP addresses\* that log into your account. Sounds sophisticated, right? Except, here’s the kicker: if you dare to use a different device or a new ISP, you’re immediately blocked from accessing your own account. Brilliant, isn’t it? Now, let me share my personal experience with this stroke of genius. SENDGRID, in all its wisdom, decided to activate this new feature, effectively locking me, my admin, and my tech team out of our accounts. And what was the solution offered by this beacon of customer support? "Take a ticket and wait." Yes, wait. For seven excruciating days. When they \*finally\* deigned to call me—at the oh-so-convenient hour of 12 midnight, no less—what followed was an exercise in sheer absurdity. The “expert” on the other end had the audacity to insist that I must log into the account to disable the IP block feature. Yes, you read that right: log in to an account from which I was explicitly locked out. Now, I don’t throw around the word “idiot” lightly, but in this case, it feels inadequate. After multiple emails to their elusive “customer service,” I explicitly explained that the IP block feature prevented access. And yet, the response I received? A resounding non sequitur that makes one question whether anyone at SENDGRID actually reads emails—or possesses basic comprehension skills. As a direct result of this farcical chain of incompetence, I have now lost two major advertising accounts worth $12,000 AUD annually. And what was the response from SENDGRID? A tone-deaf “Sorry, I understand your frustration, but we were busy.” Busy. Of course. Too busy to care about their customers or even pretend to provide support. Here’s the bottom line: if you value your time, money, or sanity, I urge you to \*avoid SENDGRID at all costs\*. They’ve clearly become too big to bother with pesky things like customer service, and their disdain for their users is palpable. ----- ### "Making our store transactional email reliable." — 5.0/5 > **Amir** | *8 de março de 2026* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: Their flexibility in terms of dynamism in email templates is superb and we can depend on them to provide our retail customers with order receipts and shipping updates using a very reliable service. > > **Desvantagens**: The pricing levels are not worth the money because our e-commerce traffic is at its peak, and customer service is painfully slow when we have urgent account problems or some data management failures. > > When an E-Commerce Manager, it is important that order confirmations be actually received by our buyers. I have this to drive our store emails of transactions. It is a horse to work with in regard to deliverability yet it is extremely tough to get technical assistance. ----- Página: 1 / 31\ Próximo: [Próxima página](https://www.capterra.com.br/software/1004681/sendgrid?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/1004681/sendgrid) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados