Momence

Growing, developing company

Comentários: It is worth it if you're paying for it, but it became much more difficult to find value in it in the basic plan

Vantagens:

I love that they are actively developing it and constantly have new features available

Desvantagens:

I recently had to downgrade due to change in my studio. What they promised me a few months ago ended up being incorrect by the time of my downgrade to the basic plan

Great system appointment and health based features have some ways to go, and data migration approach needs significant improvement

Comentários: I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement.

Vantagens:

I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future.

Desvantagens:

The biggest draw back for me was the data migration. I'm utterly disappointed that 1) they did not disclose how limited there import approach was, in fact it was the opposite 2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it 3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data) 4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards.

DO NOT USE MOMENCE

Comentários: TERRIBLE. I wish I had the past 4 months of my life back and I know no one who likes it. They lock you into a 12 month contract and basically extort money from you.

Vantagens:

Nothing, it has only increased our workload instead of reducing it! Nothing works and we have to fix issues daily.

Desvantagens:

The lack of support. They send you token emails saying they will support you for fixes and don't. They over promise and under deliver. Terrible company to deal with, terrible product to use.

Momence - A good health/wellness scheduling system!

Comentários: Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling , livestreaming, payment processing - for our health/wellness arm of the business

Vantagens:

Extremely easy to use from the administrative side

Desvantagens:

Clients occasionally report glitches in payment processing as well as receiving links to class signups at the beginning of their payment cycle - this has been an ongoing issue and has always been resolved, but sometimes it has taken up to 5 days to resolve

Lots of features, great service

Vantagens:

I chose momence because their features include sliding scale pricing, payment plans, and integrations with all our studio partners. Their customer service has been really great and responsive.

Desvantagens:

It's a bit pricier than some other options, but for our 20 person studio it offers the perfect amount of features which have made our students stickier.