ClickLearn

ClickLearn Review

Comentários: It's been great using ClickLearn to create End-user documentation as well as Training guides at a much quicker rate.

Vantagens:

Ease of Use, and functionality. I like the idea of deploying the Virtual assistant but I haven't been able to successfully deploy the Virtual Assistant as yet. I will with the right guidance though.

Desvantagens:

The difficulty in Producing Content on the new CLickLearn Attain. It took me nearly 5 hours to Produce content and I was unsuccessful in Producing the content.

ClickLearn Review

Comentários: Overall, I think this software application is the best on the market in terms of keystroke capturing. I think there is a high-level of customization and it provides a lot of options in terms of publishing material (both from a template and platform perspective). I think the customer support is very knowledgeable and is great at helping me through any of the nags I have come across.

Vantagens:

I am a very regular user of this software. I have created many ClickLearn recordings and also the support the creation of recordings by many other users in our organization. My main role is to support the use of the software, ensure consistency between authors, to maintain the template and overall publishing of our material. I have been busing this software for almost 2 years now. The software does as it advertises - it captures your keystrokes and helps to create an easy to use document (incl. videos) that are integral to the support of both new and existing employees in learning a given process or task. I believe it is truly the best software of its kind available on the market. The template (for current version) allows a ton of customization (which I find great) but for a non-technical individual can come across as a bit of a daunting task. Fortunately, ClickLearn has a well-oiled support team and can typically provide answers fairly quickly. I have had some unique and very technical questions and even if they didn't have the answers right away they were able to escalate it and provide answers in a reasonable timeframe.

Desvantagens:

I think its important to understand that when recording keystrokes like this application does - there is no perfect software solution that makes it extremely easy out of the box. All applications of this nature is going to have nags at times - especially when you are capturing from older software applications. I find quite a bit of time is still involved to edit my recordings after they are captured to streamline the look, feel, and consistency of all of our organizational recordings. This also includes times for renaming certain fields and phrases/content when the standard nomenclature is not to your liking. The software is going to have nags at time - and the more edits you make - the more nags you may come across. In my experience, the one thing I'm trying to express is that you should plan to spend some time authoring/editing and reviewing after completing your recordings. Perhaps its just my experience - but for the most part all recordings will need some level of authoring and you should account for this time.

Relatively new, high frequency administrator, author, user.

Comentários: I support our continuation with CL, as I've now worked out or gotten used to any of the kinks I've encountered.

Vantagens:

When using in a 'perfect' environment, the ClickLearn software is unmatched.

Desvantagens:

Everything else on the computer needs to be shut down, and a connector must be installed for seamless recording. Creating templates is not a functional as it is in CL Classic.

It has changed the way we train our business

Vantagens:

There are so many things we love about ClickLearn. The way it integrates into IFS so the users see it as the first thing when they log in to the software. The way we are able to push out new learning collateral or supersede old, ensuring our users are always using the most up to date teachings. The way that with one screen recording we can tailor make work instructions, presentations, videos and the Virtual Assistant come to life. And for us, finally, being able to train across 4 countries simultaneously.

Desvantagens:

Its not so much the software, but the support. As we are in AUS, not having support in our timezone isnt ideal. ClickLearn always makes themselves available to us in our time, but not being able to reach out to someone during the main day hours, or having to wait for a reply can be time consuming.

ClickLearn - Simply Outstanding!

Comentários: Overall the experience has been extremely positive. Using the software allows the documentation of both customer processes and internal processes in a way that is time friendly, cost effective and which also looks amazing in terms of the end product. Will not be looking to change to another product as this one has everything we need and more.

Vantagens:

There are simply too many good tings to write them all here. Key though is the single production process that leads to multiple outputs that cater to a variety of learning styles and situations. Talk about time saving and efficient. Then on top of that, the quality is outstanding with clearly marked up and cropped screenshots surfaced through easily accessible portals which you can populate with as much information as the user requires. The support team are amazing and friendly if you get stuck with anything, but the software is generally pretty easy to get on with. Love the range of voices available, the translation function, the digital assistant and that it even allows you to create SCORM files to embed in n LMS.

Desvantagens:

There have been very few issues using ClickLearn, one small frustration (now fixed) was integrating SSO. In all issues, the support team are simply amazing, helpful and willing to go the extra mile to get things sorted for you.