17 anos ajudando empresas
a escolher o melhor software
Conheça VoiceAnalytics
O VoiceAnalytics é uma solução de análise de fala que melhora o desempenho, a gestão da qualidade e a satisfação do cliente em call centers, tanto em atividades comerciais quanto de atendimento ao cliente. A solução baseada em inteligência artificial (IA) é construída por um mecanismo de linguagem e algoritmos de machine learning e é capaz de processar fala para texto com alta precisão, além de reconhecer palavras-chave, permitindo detectar conteúdo específico em 100% das chamadas.
Quem usa VoiceAnalytics?
Ideal para todos os tamanhos de centrais de atendimento em todos os setores, o VoiceAnalytics ajudará as empresas a obter informações valiosas de cada interação com o cliente, gerando resultados acionáveis.
Onde o VoiceAnalytics pode ser implantado?
Sobre o fornecedor
- Xdroid
Suporte do VoiceAnalytics
- Bate-papo
Preço do VoiceAnalytics
Preço inicial:
- Sim, oferece teste gratuito
- Sem versão grátis
O VoiceAnalytics não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do VoiceAnalytics a partir de € 22,00/mês.
consiga uma avaliação gratuitaSobre o fornecedor
- Xdroid
Suporte do VoiceAnalytics
- Bate-papo
Vídeos e imagens do VoiceAnalytics
Recursos do VoiceAnalytics
Alternativas ao VoiceAnalytics
Avaliações do VoiceAnalytics
the biggest innovation in contact center quality assurance in the last 10 years
Comentários:
xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined.
Results can be immediately fed-back to bankers and/or their superior & embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance.
Vantagens:
Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives & training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems Now, with xDroid VA we have a 100% sampling: no missed issue or development potential Real-time, truly personalized feedback and the controll & feedback are in in one single system
Desvantagens:
the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout
Resposta do Xdroid
há 3 anos
Hi Jozsef, Thanks for sharing your positive experience, your review and satisfaction mean the world to us!
In time, will provide great insight.
Comentários: From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide.
Vantagens:
The user interface is great for the agents to see their performance. The agent and customer emotions are really helpful.
Desvantagens:
Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area. Once we have honed all the areas and made the correct adjustments, we will start to make real progress.
Xdroid review
Comentários: Overall very good - looking forward to some more trainign that they are providing
Vantagens:
The ability to quickly access the data and for the staff to access their performance live
Desvantagens:
The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined
Resposta do Xdroid
há 2 anos
Thank you for your review David! We would be more than happy to provide more training.
agent review
Vantagens:
easy to use and helpful to keep track of where you are up to.
Desvantagens:
its finds some words harder to learn.
Resposta do Xdroid
há 2 anos
Thank you for your review, we are happy you find our solution helpful.
