17 anos ajudando empresas
a escolher o melhor software
InfoCision
Conheça InfoCision
O InfoCision fornece serviços tradicionais de call center para soluções avançadas de treinamento. O InfoCision oferece ferramentas de call center que encurtam chamadas, combinam canais alternativos e aumentam a satisfação do cliente. Trabalhando e aprimorando a atmosfera existente da central de atendimento, as ferramentas preenchem dados e dados demográficos do cliente, pontuam chamadas recebidas, treinam agentes de central de atendimento com ensino à distância e simulações, medem a qualidade, motivam a equipe e integram opções de autoatendimento de SMS.
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Avaliações do InfoCision
Faithful Partnership
Comentários: Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.
Vantagens:
InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.
Desvantagens:
You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.
Ease of Use
Comentários: Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.
Vantagens:
InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.
Desvantagens:
Escalation of minor technical issues when they arise
