Quem usa o NeonCRM?

O NeonCRM foi criado para ser a solução integrada de captação de recursos mais poderosa do mercado. O NeonCRM trabalha com organizações sem fins lucrativos de todos os portes, de pequenos grupos comunitários locais a grandes organizações nacionais.

Conheça o NeonCRM

O NeonCRM é um pacote de software para organizações sem fins lucrativos baseado na nuvem que fornece ferramentas criadas para dar suporte ao bom trabalho que as organizações sem fins lucrativos fazem. Independentemente do tamanho ou do setor, o CRM para organizações sem fins lucrativos ajuda milhares de organizações e associações a se envolver com doadores, gerenciar associações, planejar eventos, rastrear voluntários e muito mais.

O Neon é desenvolvido por e para pessoas que administram organizações sem fins lucrativos e se integra facilmente às ferramentas mais populares do setor, entre elas: QuickBooks, Constant Contact, MailChimp e mais!

Detalhes do NeonCRM

Neon One

http://www.neoncrm.com

Fundada em 2004

Preço do NeonCRM

O NeonCRM não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do NeonCRM a partir de US$ 49,00/mês.

Preço inicial

US$ 49,00/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Instalado - Mac

Nuvem, SaaS, web

Instalado - Windows

Celular - iOS nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do NeonCRM

Sistemas para Igrejas
Administração de pequenos grupos
Contabilidade incorporada
Controle de chegada de crianças
Controle de comparecimento
Diretório de associados
Doações online
Gestão de compromissos
Gestão de eventos
Gestão de voluntariado
Gestão de várias plantas
Integração da contabilidade
Portal do associado
Gerenciamento de contatos
Gestão de arrecadação de fundos
Gestão de associação
Gestão de comitês
Gestão de doadores
Gestão de eventos
Gestão de subvenções
Gestão de voluntariado
Integração de redes sociais
Marketing por e-mail
CRM
Doações por celular
Doações recorrentes
Gestão de associação
Gestão de campanhas
Gestão de compromissos
Gestão de doadores
Gestão de doações de funcionários
Gestão de eventos
Gestão de ex-alunos
Gestão de leilões
Gestão de subvenções
Gestão de voluntariado
Pesquisa de doadores
Processamento de pagamentos
Rastreamento de contribuição
Administração de website
Classificados de emprego
Comunidades de associados
Controle de eleições
Diretório de associados
Gestão de arrecadação de fundos
Gestão de associação
Gestão de capítulos
Gestão de comitês
Gestão de dívidas
Gestão de eventos
Gestão financeira
Marketing por e-mail
Portal do associado
Doações online
Doações por celular
Doações recorrentes
Gestão de campanhas
Gestão de compromissos
Gestão de doadores
Gestão de doações de funcionários
Gestão de eventos
Gestão de recibos
Processamento de pagamentos
Rastreamento de donações
Administração de website
Base de dados dos associados
Diretório de associados
Gerenciamento de aplicativos
Gestão de comitês
Gestão de dívidas
Gestão de eventos
Marketing por e-mail
Portal do associado
Processamento de pagamentos
Renovação de inscrições
Tipos de associados
Banco de dados de associados
Contabilidade
Gerenciamento das redes sociais
Gestão de arrecadação de fundos
Gestão de associação
Gestão de comitês
Gestão de doadores
Gestão de dívidas
Gestão de eventos
Gestão de voluntariado

Avaliações do NeonCRM

Exibindo 5 de 427 avaliações

Geral
4,4/5
Praticidade
4,2/5
Atendimento ao cliente
4,5/5
Recursos
4,3/5
Relação qualidade/preço
4,5/5
Karen P.
Director, Development and Strategic Partnerships
Organização cívica e social, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 13/11/2017

"Great System to Grow With"

Comentários: I have actually used Neon CRM in two very different nonprofits. One was previously using eTapestry and we switched because of the greater flexibility offered by Neon. That organization received much of its funding from individuals and was focused on one main program. The second was a transportation think tank that had no previous CRM system and received much of its funding through memberships. In both cases, I have found the system to work well and meet the needs of two very different organizations.

Vantagens: The interface is easy to use, very similar to comparable CRM systems in terms of flexibility and customization, but built for fundraising. The customization, in particular, is easy to understand and flexible enough to work for a variety of applications in a variety of nonprofits. I like the automation features as well, such as with donation appreciation and membership renewal reminders.

Desvantagens: The single log on functionality and link with Wordpress needs to be further developed, I think. Sometimes the integrations with other systems, like MailChimp, are not as robust as I would like.

Resposta dos fornecedores

por Neon Team em 01/12/2017

Hi Karen,

Thank you for your review. We always love hearing how NeonCRM's versatility can help vastly different nonprofits!

We are also glad to hear you are using the Wordpress single sign on plugin. We appreciate your feedback. We will be making improvements and enhancements to it regularly.

Over the next year you can expect deeper enhancements to our existing integrations and many more great new integration offerings to come. For example, last month we announced we are officially part of Zapier’s beta testing program. Zapier is essentially a system that connects systems, so this really opens up opportunities to connect Neon with many other platforms. Our blog post about it is below:

https://www.neoncrm.com/zapier-streamline-nonprofits-operations/

Feel free to contact us if you have additional questions about it!

-Your Neon Team

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 13/11/2017
T. kebo D.
Director of Development
Belas Artes
Usou o software por: 1 a 5 meses
  • Classificação geral
    4,5/5
  • Praticidade
    4,5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 25/02/2016

"NeonCRM is just what we needed."

Vantagens: From the beginning, their customer service was outstanding. In our research phase to find a new CRM vendor, we contacted at least 1 dozen different companies. We provided the sales people with an extensive list that outlined the data that we collect, as well as our database needs. Some companies looked at the list and upfront said that they couldn't provide what we needed. Others never bothered to contact us at all. Most sad, the fundraising software/donation processing company that we've been with for more than a decade never contacted us to let us know about their new services, they only increased our annual fees and decreased functionality. So NeonCRM emerged as one of our top choices very early on. Best yet, in talking to their sales person, and now our account manager, as well as their data consultants, they work with us to discuss and figure out solutions. For example, for many years we have used our database as a way to check of tasks in the data collection process. NeonCRM helped us to figure out if we needed a combination of data points or a process document to ensure that all of our users entered consistent information. That kind of collaboration and solution-based thinking has been immensely helpful. More so, given that we have planned for our data migration to happen over 2 years, with specific benchmarks. It feels like NeonCRM will be there with us all the way. One of our Board members is an engineer, and the way that NeonCRM does consultation allowed us to invite our Board member and our web site builder and designer into the meetings. That way we could all learn and develop solutions at the same time. Best yet, we've been able to work with NeonCRM staff, from sales to data consultants, who actually understood arts nonprofits, so they understand what to do with our earned income. Other companies were best for health or educational nonprofits, or advocacy & policy nonprofits, or some other kind of nonprofit. To have a team that understands the work that we do, the size of our organizations, the ways that our events function, and is willing to work with us to meet our needs (instead of trying to cram us into their system), made all the difference.

Desvantagens: There are bits of functionality that other companies have that we would like. Such as the ability to tweet or make facebook posts, and track that information, from within the CRM, something that Nation Builder does really well. We would also like to be able to integrate silent and online auctions into fundraising efforts, but this is not something that can be done just yet. Finally, we would like to have our ecommerce products tied to their makers, something that NeonCRM can't do. However, they provided us with an API integration solution that will work in the meantime.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 25/02/2016
Holly B.
Sponsorship Coordinator
Organização cívica e social
Usou o software por: 6 a 12 meses
  • Classificação geral
    3,5/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 01/05/2015

"Good program, but reporting is less intuitive than I'd like."

Vantagens: The software has a lot of really useful features, like email blasts and the reports are really customizable.

Desvantagens: The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software.

Resposta dos fornecedores

por NeonCRM em 06/05/2015

Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :)

In the age of simple apps on our phones and an increasing awareness of user-friendliness with complex technology, we are 1000% committed to making the user experience of NeonCRM as simple as possible for users of all strengths and experiences. As an "expert-user" database that does so many complicated things, we are constantly challenged with keeping things simple while also continuing to provide the deepest, most extensive CRM built specifically for nonprofits. We now have a dedicated, in-house team focused purely on this challenge and you will continue to see NeonCRM evolve with new feature releases and enhancements every month! We welcome your continued input within our community forum as we consider new and great feature suggestions to implement.

We also appreciate your comments on the training videos as well. You and other clients were right: they were too long. And, in our continued efforts to improve every client's implementation of NeonCRM, we have just revamped our training curriculum and have updated all of our training videos on our YouTube channel. We have trimmed a lot, provided time-marking slides, provided agendas with companion guides, and more. The main difference is our trainings have taken a new, "task-based" approach now which we hope you will find useful, including with respect to your comments concerning Neon's deep reporting functionality. Please visit these training resources directly within your Neon system or here: https://z2.zendesk.com/entries/21682010-Training-Videos

Lastly, we are overjoyed that you were able to find our community forums so useful! We truly love our Neon expert clients who take time to participate and share their wealth of knowledge in the forums. Sometimes it is more useful to get advice from peer-level organizations who might be using a particular facet of Neon the same way as your organization.

We encourage you to continue using a combination of our training resources, guides, and community forums to make Neon work best in helping Happy Trails keep the animals neighing, mooing, clucking, gobbling, baaa'ing, maa'ing, and squealing in joy.

Our staff is full of animal lovers and we have many-a-pets that have been rescued from shelters by our staff, along with NeonCRM serving many similar shelters and organizations that help all of our furry creatures in need. Thanks again!

-Your NeonCRM Team

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 01/05/2015
Colleen W.
Founder & CEO
Gestão de organizações sem fins lucrativos, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    1/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 06/03/2020

"Beyond love the application - worst ever Customer Service process"

Comentários: Beyond love the application but their Customer Service process is absolutely the worst I've every experienced with a business. We are at the point of looking at other application now while the Sales Team tries to save the account. We have three other organization that now are on hold now waiting to see if this will be resolve or we move elsewhere.

Vantagens: Don't have anything we don't like about it.

Desvantagens: Software is great. The one and only issue is Customer Service. They do not take live calls so issue don't get resolved sometimes for days, weeks and we've even gone months trying to get things fixed.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 06/03/2020
Sheri K.
Organização cívica e social
Usou o software por: 1 a 5 meses
  • Classificação geral
    4,5/5
  • Praticidade
    3,5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 02/09/2014

"Neon, an elegant solution"

Vantagens: I have had my NeonCRM system now for about four months, and what I love the most about it is probably its elegance. It's like the designers sat in my office, watched me work, and then designed a system that would not only take care of the many things I need when working with our donors, but also thought of a whole lot more! The system is very comprehensive, and while it is quite large and will take many more months to completely master, it is consistent. This consistency throughout makes it relatively easy to learn to work, even in the beginning.

Desvantagens: The thing I have found the most frustrating is that I run a Mac, and this system is more compatible with PC. For instance, I could not run the tutorials on my Mac, so I had to haul out an old PC laptop for my training webinars. It worked out okay, as I could be working on the Mac in the program while watching the tutorial on the PC, but we Mac users get frustrated with these situations. Later, I learned that the internal mail merger program would not work on anything but Internet Explorer, which is unfortunately no longer available for Mac. It would have been nice if we could have at least had Firefox or Chrome, both very commonly used browsers, as an option. This is not a deal breaker for me, but for the price and quality of the system, I would have liked more compatibility.

Resposta dos fornecedores

por NeonCRM em 08/09/2014

Sheri, we really appreciate the kind words and positive review, but also thank you for the constructive feedback to make our processes better.

We've heard you and other Mac users loud and clear in regards to accessing the recorded trainings. Where NeonCRM obviously works just fine on PCs and Macs, the webinar provider we work with only renders our recordings in a PC-compatible format. Due to this limitation of our webinar partner, we have made the decision to stream all NeonCRM trainings on YouTube to ensure Mac users and all NeonCRM users have easy access to all training sessions. We'll be having your account manager reach out directly to you to provide this resource directly and these can be accessed with a simple search on YouTube.

In regards to the Microsoft Word mail merge functionality you brought up, that direct push from NeonCRM to Microsoft Word is actually something that is dictated by Microsoft, not us, since they want people to be using Internet Explorer. Unfortunately, Chrome, Firefox, and all other browsers are unable to receive a direct push from any system directly into Microsoft Word. We are looking to see if there's a way around it and will of course let you know. Of course, you can always use the built-in NeonCRM mail merge templates or export to Excel/csv to perform the mail merge externally as well. So there are options!

Again, thank you for the amazing feedback and look forward to growing with you for years to come.
-Your NeonCRM Team

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 02/09/2014