Conheça o LiveAgent
O LiveAgent é um software de suporte técnico completo. Empresas como BMW, Yamaha, Huawei, Orange ou Forbesfone usam o LiveAgent para oferecer o melhor serviço a 150 milhões de clientes finais em todo o mundo. Junte-se a eles e ganhe uma vantagem competitiva. Comece com uma avaliação de 14 dias, sem necessidade de cartão de crédito, nem contratos.
O LiveAgent é um software de Help desk multicanal rico em recursos com mais de 170 recursos de Help desk, incluindo bate-papo ao vivo, suporte por telefone, integrações de mídia social, portal de suporte e API.
Quem usa o LiveAgent?
Uma variedade de pequenas e médias empresas de comércio eletrônico, telecomunicações, seguros, software como serviço (SaaS na sigla em inglês), startups e corporações. O cliente-alvo é todo mundo que entende o quão importante é o atendimento ao cliente.
Onde o LiveAgent pode ser implantado?
Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
Sobre o fornecedor
- QualityUnit
- Fundado em 2004
- Suporte por telefone
- Assistência 24/7
- Bate-papo
Preço do LiveAgent
Preço inicial:
- Sim, oferece teste gratuito
- Sim, oferece versão grátis
O LiveAgent possui uma versão gratuita e oferece versão de teste grátis. Versão paga do LiveAgent a partir de US$ 15,00/mês.
Planos de preços consiga uma avaliação gratuitaSobre o fornecedor
- QualityUnit
- Fundado em 2004
- Suporte por telefone
- Assistência 24/7
- Bate-papo
Vídeos e imagens do LiveAgent











Recursos do LiveAgent
Avaliações do LiveAgent
SHAWN
Customer Service Software - If Your're Looking for Basic
Daiane
Ótimo custo benefício
Vantagens:
Utilizo o LAdesk todos os dias na minha rotina, e é uma ferramenta muito simples e dinâmica de se trabalhar, desde o meu primeiro dia não encontrei dificuldades. Se comparado com outras ferramentas de CRM na questão Custo X Entrega, acredito ser uma das melhores do mercado.
Desvantagens:
O live chat é uma ferramenta que ainda precisa ser um pouco aprimorada, a visualização dele na tela do agente não é tão boa.
Resposta do QualityUnit
há 2 anos
Thank you very much for your honest feedback, Daiane :) I am very glad that LiveAgent is helping you in your day to day work! Feel free to shoot us with any suggestions at [email protected] and we will be happy to pass it on to our developers :)
tais
otimo
Comentários: fantástica!
Vantagens:
a facilidade e funcionalidades de fácil manuseio..
Desvantagens:
tudo muito bom nao tive e nao estou tendo nenhum problema ate o momento!
Resposta do QualityUnit
há 2 anos
Hello Tais, thanks a lot for your amazing feedback! You know where to find us should you need anything! :)

Shayla
Great customer service and simple ticketing software
Comentários: If you are thinking about using LiveAgent, one piece of advise I can give you is to spend some time figuring out how to use the tools that it provides. For some of them, it isn't exactly obvious how to do it, but if you put in the effort to figure it out, you'll find that the service is more than worth it.
Vantagens:
I really like the platform, since it is really simple to operate and I can thus practice my customer support agents on it. The platform has a wide variety of appealing features, some of which are detailed in the following list: The ability to share a mailbox, improved lead capture and engagement, heightened efficiency, outstanding value for the money, and a great deal of additional benefits are also included.
Desvantagens:
Only the most expensive tier, which often comes with numerous features and options that you might not want, offers a link to social media; however, if you wish to add any of these features à la carte, doing so will be expensive on its own.
Resposta do QualityUnit
há 2 meses
Hello Shayla! Thank you very much for giving us 5-stars :) We are always glad to see that LiveAgent is helping our customers save time, increase productivity and manage their customer communications better. For any inquiry regarding functions or integrations that might further improve your experience, feel free to reach out to our 24/7 support. - LiveAgent Team

Sarah
LiveAgent is professional for agent and customer
Comentários: It's excellent that customers may leave a note or utilize the knowledgebase to solve issues when agents are unavailable (for example, outside of business hours). It's great that many people may work on a ticket at once, and we can all see who's working on what and how they've responded.
Vantagens:
Just do it! Superb assistance, interesting and expertly presented content, and a thoroughly professional demeanor throughout. Because of how user-friendly it is for salespeople and consumers alike, our business has no plans to switch providers. Many customers have been helped by a live person who answered their concerns or resolved their issues immediately, eliminating the need for them to wait on hold.
Desvantagens:
It's not like I love the pause button or anything. I'd rather have the option of setting an away status that sends a busy signal to the customer while I take a quick break for whatever reason (comfort, food, etc.). However, the IT assistance is excellent, and while I agree that some features, like scheduling store hours, are overly difficult, I appreciate the effort.
Resposta do QualityUnit
mês passado
Hello Sarah, thank you very much for your amazing review! We appreciate you sharing your feedback with us and we are thrilled to see you satisfied with our solution not planning to switch to any other provider. Feel free to send us more details about how exactly you imagine the feature of setting an away status via chats on our website and we will be happy to report it to our developers for our future improvement. Until then, you can put yourself on pause at any time so that no chats/calls would ring to you and your colleagues could also see that you are currently on a pause. You can also reach us via email at [email protected] at any time! :)
Avaliador Verificado
Frustrating Chat Tool
Comentários: Not as user friendly as Tawk.
Vantagens:
Got it because it was on an AppSumo LTD, so low priced and also it had the feature of visitors to call as well besides just chatting.
Desvantagens:
Biggest peeve was that, if you don't log into the back-end at certain intervals, you will have to log-in to keep your app active on your website.
Resposta do QualityUnit
há 3 semanas
Hello there! Thank you for your feedback. As to being logged out. It seems likely that this is a settings issue. Please, feel free to contact us via chat on our website 24/7 and our support team will assist you in this matter. - LiveAgent Team