LiveAgent

Ótimo custo benefício

Vantagens:

Utilizo o LAdesk todos os dias na minha rotina, e é uma ferramenta muito simples e dinâmica de se trabalhar, desde o meu primeiro dia não encontrei dificuldades. Se comparado com outras ferramentas de CRM na questão Custo X Entrega, acredito ser uma das melhores do mercado.

Desvantagens:

O live chat é uma ferramenta que ainda precisa ser um pouco aprimorada, a visualização dele na tela do agente não é tão boa.

otimo

Comentários: fantástica!

Vantagens:

a facilidade e funcionalidades de fácil manuseio..

Desvantagens:

tudo muito bom nao tive e nao estou tendo nenhum problema ate o momento!

Great customer service and simple ticketing software

Comentários: If you are thinking about using LiveAgent, one piece of advise I can give you is to spend some time figuring out how to use the tools that it provides. For some of them, it isn't exactly obvious how to do it, but if you put in the effort to figure it out, you'll find that the service is more than worth it.

Vantagens:

I really like the platform, since it is really simple to operate and I can thus practice my customer support agents on it. The platform has a wide variety of appealing features, some of which are detailed in the following list: The ability to share a mailbox, improved lead capture and engagement, heightened efficiency, outstanding value for the money, and a great deal of additional benefits are also included.

Desvantagens:

Only the most expensive tier, which often comes with numerous features and options that you might not want, offers a link to social media; however, if you wish to add any of these features à la carte, doing so will be expensive on its own.

LiveAgent is professional for agent and customer

Comentários: It's excellent that customers may leave a note or utilize the knowledgebase to solve issues when agents are unavailable (for example, outside of business hours). It's great that many people may work on a ticket at once, and we can all see who's working on what and how they've responded.

Vantagens:

Just do it! Superb assistance, interesting and expertly presented content, and a thoroughly professional demeanor throughout. Because of how user-friendly it is for salespeople and consumers alike, our business has no plans to switch providers. Many customers have been helped by a live person who answered their concerns or resolved their issues immediately, eliminating the need for them to wait on hold.

Desvantagens:

It's not like I love the pause button or anything. I'd rather have the option of setting an away status that sends a busy signal to the customer while I take a quick break for whatever reason (comfort, food, etc.). However, the IT assistance is excellent, and while I agree that some features, like scheduling store hours, are overly difficult, I appreciate the effort.

Frustrating Chat Tool

Comentários: Not as user friendly as Tawk.

Vantagens:

Got it because it was on an AppSumo LTD, so low priced and also it had the feature of visitors to call as well besides just chatting.

Desvantagens:

Biggest peeve was that, if you don't log into the back-end at certain intervals, you will have to log-in to keep your app active on your website.