--- description: Tudo sobre Qiscus: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qiscus - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Qiscus](/software/1026338/qiscus) # Qiscus Canonical: https://www.capterra.com.br/software/1026338/qiscus Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/1026338/qiscus?page=2) > É uma solução de gestão da comunicação com clientes que ajuda as empresas a gerenciarem dados de clientes, leads, mensagens multicanais etc. > > Conclusão: 7 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 7 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 4.0/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Qiscus ## Contexto comercial - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 210 ## Recursos - Acompanhamento de atividades - Audio/Video Conferencing - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Comunicação multicanal - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão de leads - Histórico de transcrições/chat - Histórico do cliente - Participação do cliente - Rastreamento de interações ## Category - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Sistemas CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.com.br/directory/31002/customer-communications-management/software) - [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software) - [Software de Sucesso do Cliente](https://www.capterra.com.br/directory/30961/customer-success/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [WhatsApp](https://www.capterra.com.br/software/180345/whatsapp) — 4.7/5 (16296 reviews) 3. [Viber](https://www.capterra.com.br/software/180348/viber) — 4.4/5 (4058 reviews) 4. [Text Request](https://www.capterra.com.br/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Telegram](https://www.capterra.com.br/software/180347/telegram) — 4.7/5 (6406 reviews) ## Avaliações ### "Exceptional Customer Communication Solution" — 5.0/5 > **Muhammad** | *18 de julho de 2024* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. > > **Desvantagens**: The initial setup can be a bit complex, but the excellent support team helps to ease the process. ----- ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" — 4.0/5 > **Alif** | *27 de setembro de 2022* | Pesca | Taxa de recomendação: 5.0/10 > > **Vantagens**: 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. > > **Desvantagens**: The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus > > quite good because of the features and simple appearance ----- ### "Qiscus multichannel chat is helpful for our communication service" — 3.0/5 > **Muhammad** | *11 de agosto de 2022* | Varejistas | Taxa de recomendação: 6.0/10 > > **Vantagens**: The analytics feature, API Integration and Bot Integration are helpful for our communication services > > **Desvantagens**: Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients > > We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents ----- ### "It is a good platform which is helpful for our service in customer care" — 4.0/5 > **Asjun** | *31 de janeiro de 2023* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 8.0/10 > > **Vantagens**: .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient > > **Desvantagens**: .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation > > It is good to find this helpful product for our customer care service eventhough it's somewhat pricey ----- ### "Very Easy to Use" — 5.0/5 > **Ida Bagus Adi Yuliantara** | *5 de junho de 2023* | Hotelaria | Taxa de recomendação: 8.0/10 > > **Vantagens**: The system is very easy to use, without many complicated training our user can use it easily. > > **Desvantagens**: The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) > > With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/1026338/qiscus?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/1026338/qiscus) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados