Conheça o Spiceworks
O Spiceworks IT Help Desk foi especificamente desenvolvido para profissionais de TI e tem exatamente o que você precisa para administrar um melhor helpdesk interno de TI e uma empresa melhor. Comece a eliminar os tíquetes em minutos com o software gratuito de helpdesk (em servidor local ou na nuvem). Além disso, ele vai além do simples monitoramento de tíquetes: entenda (e mude!) o comportamento da equipe e articule o valor que você agrega para o negócio. Experimente gratuitamente hoje!
Quem usa o Spiceworks?
Profissionais de TI! Não há nada melhor do que facilitar a vida dos profissionais de TI. Seja um CTO, gerente de TI, especialista em suporte de TI ou administrador de sistema, o Spiceworks tem algo para todos.
Onde o Spiceworks pode ser implantado?
Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
Vídeos e imagens do Spiceworks
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Recursos do Spiceworks
- Agendamento de manutenção
- Análise da causa raiz
- Auditoria de problemas
- Configuração do fluxo de trabalho
- Controle e acesso remoto
- Controles/permissões de acesso
- Ferramentas de diagnóstico
- Geração de relatórios de tempo de funcionamento
- Gerenciamento de configuração
- Gerenciamento de correções
- Gerente de linha de base
- Gestão de ativos de TI
- Gestão de atribuições
- Gestão de capacidades
- Gestão de conformidade
- Gestão de estoques
- Gestão de help desk
- Gestão de incidentes
- Gestão de mudanças
- Gestão de problemas
- Gestão de recursos
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Monitoramento de atividades
- Portal de autoatendimento
- Rastreamento de recursos
- Relatórios de TI
- Relatórios e análise de dados
- Supervisão de rede
- Suporte do cliente
Alternativas ao Spiceworks
Avaliações do Spiceworks
Ideal free helpdesk for small to medium businesses
Comentários: Overall I have been very happy with Spiceworks, especially the community of users.
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
Spiceworks - Ticket management
Comentários: It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday. I can create tickets, there is a page for users to create tickets and they can be created via email. Once a ticket is created, you are notified by email. Very useful and simple.
It is free. It works better than some of the others that I have tried. It is completely configurable for whatever category you need. Always works. Perfect for a simple ticketing system.
Since it is free, there are ads that show on website. Not really an issue. Not as granular as some of the others.
Simple Ticketing tool that gets the job done.
Simple and effortless tool to manage tickets.
Ads occupy a lot of space. Streamlining it and sprucing up with a new ui would be incredible.
Awesome IT Help Desk software, horrible inventory system.
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
Spiceworks Helpdesk - A great option for small business or a start up operation.
Comentários: I have used spiceworks in a both a large corporate enterprise as well as in my current role with a small startup and both cases the software just works and functions as intended. A few tweaks here and there could make this software perfect but in any case it is a goto software for me.
I loved that the price is free! This makes a huge impact to the success of a startup or small company. The other key feature is the fact that the product works. It functions exactly how a ticket system should function.
I hate that it is so difficult to be able to get our clients to use the site. This is primarily because routing the DNS information from our domain to their site is cumbersome at best. If they provide a simpler way to route your domain to their site it would improve the offering and would even be worth a few dollars per month for this functionality.
Software encontrado em
- Software de Gestão de Ativos de TI
- Sistemas de Segurança de Rede
- Software de Gestão de Servidores
- Software para IT, Servidor e Monitoramento de Rede
- Software de Solução de Problemas de Rede
- Sistemas de Gestão de Desempenho de Aplicações
- Ferramentas de TI
- Programas de Serviço de TI
- Sistemas de Monitoramento de Problemas
- Sistemas de Service Desk