Spiceworks IT Help Desk

Quem usa o Spiceworks IT Help Desk?

Administradores de sistema e gerentes ou diretores de TI e MSPs que fornecem serviços de Tecnologia da Informação (TI) para empresas em todos os setores do mundo.

Conheça o Spiceworks IT Help Desk

O Spiceworks IT Help Desk foi especificamente desenvolvido para profissionais de TI e tem exatamente o que você precisa para administrar um melhor helpdesk interno de TI e uma empresa melhor. Comece a eliminar os tíquetes em minutos com o software gratuito de helpdesk (em servidor local ou na nuvem). Além disso, ele vai além do simples monitoramento de tíquetes: entenda (e mude!) o comportamento da equipe e articule o valor que você agrega para o negócio. Experimente gratuitamente hoje!

Spiceworks IT Help Desk - Informação

Spiceworks

http://www.spiceworks.com/

Fundada em 2006

Assistência

  • Horário comercial
  • Online

Implantação

  • Nuvem, SaaS, web
  • Instalado - Windows

Formação

  • Ao vivo online
  • Webinars
  • Documentos
Spiceworks IT Help Desk - Vídeo
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Spiceworks IT Help Desk - Visão geral de preços

O Spiceworks IT Help Desk possui uma versão gratuita e oferece versão de teste grátis. Versão paga do Spiceworks IT Help Desk a partir de US$ 0,01/uma vez.


Preço inicial

US$ 0,01/uma vez

Versão gratuita

Sim

Teste Grátis

Sim

Recursos do Spiceworks IT Help Desk

  • Alertas/transferência
  • Armazenamento de documentos
  • Bate-papo em tempo real
  • Comunicação multicanal
  • Configuração do fluxo de trabalho
  • Controle e acesso remoto
  • Gestão da base de conhecimento
  • Gestão de ativos de TI
  • Gestão de call centers
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Imagem de marca personalizável
  • Integração de e-mail
  • Integração de redes sociais
  • Macros e modelos de respostas
  • Portal de autoatendimento
  • Rastreamento de interações
  • Relatórios e análise de dados
  • Roteamento automático
  • Supervisão de rede

Ver lista completa de Sistemas de Help Desk

  • Agendamento de problemas
  • Auditoria de problemas
  • Gestão da base de conhecimento
  • Gestão de atribuições
  • Gestão de escalonamento
  • Gestão de projetos
  • Gestão de tarefas
  • Painel
  • Problemas recorrentes

Ver lista completa de Sistemas de Monitoramento de Problemas

  • Acesso para Celular
  • Base de conhecimento
  • Configuration Management Database (CMDB)
  • Controle remoto
  • Gestão de acordos de nível de serviço (SLA)
  • Gestão de aquisições
  • Gestão de ativos de TI
  • Gestão de incidentes
  • Gestão de mudanças
  • Portal de autoatendimento

Ver lista completa de Sistemas de Service Desk

Spiceworks IT Help Desk - Alternativas

Mais alternativas ao Spiceworks IT Help Desk

Spiceworks IT Help Desk - Avaliações

Exibindo 5 de 476 avaliações

Geral
4,4/5
Praticidade
4,3/5
Atendimento ao cliente
4,2/5
Recursos
4,2/5
Relação qualidade/preço
4,6/5
Jesica B.
CRM Manager
Seguros, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 07/03/2019

"Spiceworks will answer all your questions"

Comentários: Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Vantagens: There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Desvantagens: The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

  • Fonte da avaliação 
  • Avaliado em 07/03/2019
John K.
IT Consultant
Rede de computadores, Profissional autônomo
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 21/10/2019

"SpiceWorks Cloud IT helpdesk for free!"

Comentários: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Vantagens: Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Desvantagens: The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

  • Fonte da avaliação 
  • Avaliado em 21/10/2019
Ben M.
Network & IT Systems Manager
Bancos, 51-200 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    5/10
  • Fonte da avaliação 
  • Avaliado em 31/08/2020

"Great product for a small team"

Comentários: Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal.

Vantagens: For a free product this is quite good for a small team that doesn't need bells and whistles within their service desk software. Easy to setup and use.

Desvantagens: Functionality is lacking compared to other software's in the market, however as it's free this is understandable.

  • Fonte da avaliação 
  • Avaliado em 31/08/2020
Josh B.
IT Support Specialist
Usou o software por: Mais de dois anos
  • Classificação geral
    2/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    Não avaliado
  • Fonte da avaliação 
  • Avaliado em 10/11/2017

"Awesome IT Help Desk software, horrible inventory system."

Vantagens: Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Desvantagens: The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

  • Fonte da avaliação 
  • Avaliado em 10/11/2017
Jon J.
Data Services Manager
Pesquisa de mercado, 51-200 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 25/08/2020

"Spiceworks is Great!"

Comentários: We got this so we could have a ticketing system for our ISMS

Vantagens: I love the ticketing system! They are always improving it. There is a free and a paid version which both work very well. The free version obviously does not have as many options, but it does work very well

Desvantagens: It is not very customizable. When you add fields you cannot build a report on them (at least I can not figure it out)

  • Fonte da avaliação 
  • Avaliado em 25/08/2020