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Conheça Sirvoy

O Sirvoy oferece um conjunto de ferramentas de gestão de propriedades que incluem um sistema de gestão de propriedades, formulário de reservas e gerenciador de canais integrado. É um eficaz sistema completo de recursos incrivelmente fácil de usar que oferece aos hoteleiros a flexibilidade de adaptar o software de acordo com as necessidades da propriedade. A simplicidade do Sirvoy significa que a configuração é simples e o atendimento ao cliente está disponível sem interrupção, para treinamento e suporte contínuos.

Quem usa Sirvoy?

O Sirvoy é um sistema de gestão de propriedades e gerenciador de canais altamente personalizável projetado para atender a todos os provedores de hospedagem. Software amigável e rico em recursos com um preço surpreendentemente pequeno.

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Avaliações do Sirvoy

Pontuação média

Geral
4,7
Praticidade
4,6
Atendimento ao cliente
4,7
Recursos
4,4
Relação qualidade/preço
4,7

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
72%
4
23%
3
3%
2
0%
1
1%
Roy
Roy
owner, Belize
Usuário do LinkedIn Verificado
Hotelaria, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

best customer service

5,0 há 2 semanas Novo

Vantagens:

Sirvoy has been a boon to our business. Easy and intuitive to operate, and the best customer service I have ever encountered! The people on the live chat are first rate.

Desvantagens:

can't say that there is anything I dislike

Resposta do Sirvoy

semana passada

Thanks for the fantastic feedback Roy! We're thrilled to hear that Sirvoy has been a valuable asset to your business and that you've had such a positive experience with our customer service team. If you ever need anything or have any questions, don't hesitate to reach out. We're here for you!

Shaffin
Co-Owner, Canadá
Hotelaria, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Amazingly Intuitive, Consistently Impressive

5,0 há 2 anos

Comentários: See Pros, above.

Vantagens:

Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.

Desvantagens:

Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".

Resposta do Sirvoy

há 2 anos

Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele

Tim
Proprietor, República Dominicana
Ócio, viagens e turismo, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Does everything I need and more

5,0 há 2 semanas Novo

Comentários: Very satisfactory. Plus all the extra characters required to answer this section

Vantagens:

"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"

Desvantagens:

Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section

Resposta do Sirvoy

há 5 dias

Hi Tim, thank you for taking the time to share your feedback! We're delighted to hear that you're happy with Sirvoy. Your satisfaction is our priority, and we're here to ensure your experience remains exceptional. Looking forward to serving you again in the future! Jodie

dennis
md, Suécia
Hotelaria, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

They made it worse

2,0 há 8 meses

Comentários: Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all.

Vantagens:

not much, its adaptable if youare prepared to use clutzy solutions

Desvantagens:

Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.

Resposta do Sirvoy

há 7 meses

Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised. Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests. Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs. Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries. Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point. For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns. Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother. Regards, Jodie

Josef
Front Desk Manager, Suécia
Hotelaria, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Perfect allround booking system

4,0 há 3 meses

Vantagens:

Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.

Desvantagens:

That the system is quite basic, not that complex and it takes a while for new features to arrive.

Resposta do Sirvoy

há 3 meses

Hi Josef, thank you for your kind words! We're delighted to hear you find Sirvoy user-friendly and easy to use on mobile devices. Our team is always here to support you. We're grateful for your support and look forward to assisting you further! Jodie