Sirvoy Booking System

Sirvoy Booking System

da Sirvoy

Quem usa o Sirvoy Booking System?

O Sirvoy é um sistema de gestão de propriedades e gerenciador de canais altamente personalizável projetado para atender a todos os provedores de hospedagem. Software amigável e rico em recursos com um preço surpreendentemente pequeno.

Conheça o Sirvoy Booking System

O Sirvoy oferece um conjunto de ferramentas de gestão de propriedades que incluem um sistema de gestão de propriedades, formulário de reservas e gerenciador de canais integrado. É um eficaz sistema completo de recursos incrivelmente fácil de usar que oferece aos hoteleiros a flexibilidade de adaptar o software de acordo com as necessidades da propriedade. A simplicidade do Sirvoy significa que a configuração é simples e o atendimento ao cliente está disponível sem interrupção, para treinamento e suporte contínuos.

Detalhes do Sirvoy Booking System

Sirvoy

http://www.sirvoy.co.uk/

Fundada em 2008

Sirvoy Booking System - Preços

Sirvoy Booking System a partir de US$ 9,00/mês. Sirvoy Booking System não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do Sirvoy Booking System abaixo.

Preço inicial

US$ 9,00/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Sirvoy Booking System

Sistemas PMS para Hotel
Gestão de estoques
Gestão de promoções
Gestão de reservas
Gestão de restrições
Gestão de taxas
Interruptor geral
Dormitórios
Gestão da reputação
Gestão de caixas registradoras
Gestão de funcionários
Gestão de reservas
Gestão de tarefas doméstics
Integração de GDS/OTA
Múltiplas propriedades
Otimização de preços
Ponto de vendas (PDV)
Quartos privados
Reservas online
Automação de marketing
CRM
Contabilidade incorporada
Estadia prolongada
Gestão da manutenção
Gestão de funcionários
Integração de GDS/OTA
Múltiplas propriedades
Para aluguéis de férias
Ponto de vendas (PDV)
Programa de fidelidade
Propriedade única
Reservas online
Serviço de buffer

Avaliações do Sirvoy Booking System

Exibindo 5 de 185 avaliações

Geral
4.6/5
Praticidade
4.6/5
Atendimento ao cliente
4.7/5
Recursos
4.3/5
Relação qualidade/preço
4.6/5
Arne frode P.
Founder and Owner
Atacadistas, 13-50 funcionários
Usou o software por:: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 02/11/2018

"Great booking system - easy to use"

Comentários: In our company we save time and money using Sirvoy software.
Works every time - any time :)

Vantagens: Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Desvantagens: We are most satisfied with this software.

Resposta dos fornecedores

por Sirvoy em 06/11/2018

Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

  • Fonte da avaliação 
  • Avaliado em 02/11/2018
Paul V.
Owner/ director
Hotelaria, 13-50 funcionários
Usou o software por:: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 11/11/2019

"Great HMS and customer support"

Vantagens: Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Desvantagens: It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Resposta dos fornecedores

por Sirvoy em 18/11/2019

Hi Paul, thanks for taking the time to leave us your feedback. I have been advised by our Developers that there is a room swap feature that will hopefully meet all your needs. Please see our support article here: https://sirvoy.com/blog/topic/manage-your-bookings/modify-bookings/moving-a-guest-to-a-different-room/. Regarding your second comment about the inability to reinstate cancelled reservations I was informed that this is on the Dev list. I have added your name to the list of requesters for this and you will be notified once this update is live. If you have any questions/queries on the above please feel free to contact our team at [email protected] for further info. With thanks, Adele

  • Fonte da avaliação 
  • Avaliado em 11/11/2019
Krishna C.
Owner
Hotelaria, 51-200 funcionários
Usou o software por:: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 12/03/2020

"Great for a guesthouse, easy to use. But no payment option for Indonesia"

Comentários: Save time

Vantagens: Easy to use
Automated messages
Editable reservation forms
Links to OTA's

Desvantagens: No payment options for Indonesia.
They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company.
How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?!

Resposta dos fornecedores

por Sirvoy em 13/03/2020

Dear Krishna, we really appreciate your feedback. I'm glad to hear that you're finding Sirvoy a good fit for your guesthouse. I can of course understand your frustration at not having more payment providers options aimed at your location. Unfortunately, it is a very large job for our developers to connect to and maintain connections to these providers. We have a minimum number of Sirvoy users required for each area in order for us to add these providers and Indonesia has not yet reached the minimum numbers required there to allow for these further developments. We are expanding our reach there on a daily basis however, so hopefully it won't be long before we can offer you additional payment solutions. Should any existing solutions expand their reach to include your region we shall certainly be in touch. In the meantime we thank you for your patience and your continued business. Regards, Adele

  • Fonte da avaliação 
  • Avaliado em 12/03/2020
Emmanuel J.
Receptionist
Hotelaria, 13-50 funcionários
Usou o software por:: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 10/12/2019

"Easy and Simple"

Comentários: My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

Vantagens: Sirvoy is really easy to use. I just started working with it little bit more than a year ago and got used to it very quickly. Good overview and simple layout makes it possible for anyone to understand it.
You can add and change things easily, for example in the calender you can just move a booking from one room to another.

Desvantagens: There is not really much to say here from my side. There are some details that could be better. One of them is forwarding details from booking channels, just as breakfast (which is included in our bookings) and the phone number, the country code doesn´t appear in the right spot, you got to change those things manually.

Resposta dos fornecedores

por Sirvoy em 16/12/2019

Hi Emmanuel, we really appreciate your kind words and we're so happy to hear that you've been finding Sirvoy helpful and easy to use. Our support team are always on hand to offer assistance and please remember that if you ever have suggestions on how you feel we can improve our system you are welcome to leave your feedback. We rely on partners like yourself to make our software even better! Thanks again for you review. Adele

  • Fonte da avaliação 
  • Avaliado em 10/12/2019
Dennis C.
Managing Director
Usou o software por:: Mais de dois anos
  • Classificação geral
    2/5
  • Praticidade
    2/5
  • Recursos e funcionalidades
    2/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    2/5
  • Probabilidade de recomendação
    Não avaliado
  • Fonte da avaliação 
  • Avaliado em 28/04/2018

"Used it for several years"

Vantagens: Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Desvantagens: It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Resposta dos fornecedores

por Sirvoy em 30/04/2018

Hi Dennis, thanks for your review. See my responses below.
- It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to [email protected] if you wish to detail further.
- In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed.
- Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature.
- You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish.
- If you click on the user icon on the top right of every page it will give you an option to contact support.
- I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received.
I hope this clarifies some of the issues. Thanks, Adele

  • Fonte da avaliação 
  • Avaliado em 28/04/2018