--- description: Tudo sobre Retino: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retino - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistema de Gerenciamento de Devoluções (RMS)](/directory/34035/returns-management/software) > [Retino](/software/1040740/retino) # Retino Canonical: https://www.capterra.com.br/software/1040740/retino Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/1040740/retino?page=2) > O Retino é um software de gestão de devoluções baseado na nuvem que ajuda varejistas online a oferecer uma experiência de devolução aos clientes. > > Conclusão: 15 usuários atribuíram a nota **5.0/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Retino? Comércios varejistas online, clientes de comércio eletrônico, lojas online ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **5.0/5** | 15 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Retino ## Contexto comercial - **Preço inicial**: € 15,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, húngaro, inglês, tcheco - **Países disponíveis**: Alemanha, Bulgária, Bélgica, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estônia, Finlândia, França, Groenlândia, Grécia, Hungria, Irlanda, Itália, Letônia, Liechtenstein, Lituânia e mais 13 ## Recursos - Alertas/notificações - Código de barras/RFID - Exchange Management - Gerenciamento de reparações - Gestão de armazéns - Gestão de devoluções - Gestão de reclamações de garantia - Gestão de remessas - Gestão de restituições - Gestão do fluxo de trabalho - Impressão de rótulos - Painel de atividades - Portal do cliente - Rastreamento de garantias - Rastreamento de pedidos - Rastreamento de recursos - Relatórios e análise de dados ## Integrações (5 no total) - Lightspeed eCommerce - PrestaShop - Shopify - Shopware - TheShop ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistema de Gerenciamento de Devoluções (RMS)](https://www.capterra.com.br/directory/34035/returns-management/software) ## Categorias relacionadas - [Sistema de Gerenciamento de Devoluções (RMS)](https://www.capterra.com.br/directory/34035/returns-management/software) - [Software de Gestão de Garantias](https://www.capterra.com.br/directory/31558/warranty-management/software) ## Alternativas 1. [ServiceWorks](https://www.capterra.com.br/software/183679/serviceworks) — 3.6/5 (115 reviews) 2. [A1 Tracker](https://www.capterra.com.br/software/166909/a1-tracker) — 4.9/5 (81 reviews) 3. [Claimlane](https://www.capterra.com.br/software/176640/claimlane) (0 reviews) 4. [Samsara](https://www.capterra.com.br/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (1019 reviews) 5. [ReverseLogix](https://www.capterra.com.br/software/218860/reverselogix) (0 reviews) ## Avaliações ### "Retino is saving time, money and brings effectivity to your customer care team." — 5.0/5 > **Radim** | *16 de maio de 2023* | Impressão | Taxa de recomendação: 10.0/10 > > **Vantagens**: Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop. > > **Desvantagens**: I can't come up with anything negative really. ----- ### "An essential application for every e-shop." — 5.0/5 > **Lukáš** | *5 de junho de 2023* | Varejistas | Taxa de recomendação: 10.0/10 > > **Vantagens**: Excellent returns and claims processing system with advanced automation and customer portal. > > **Desvantagens**: In more than two years of use, we have not encountered anything that Retino support could not solve almost immediately. > > Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything.We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case.Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline.Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case.With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach. ----- ### "good experience" — 5.0/5 > **Dalik** | *7 de junho de 2023* | Artigos esportivos | Taxa de recomendação: 8.0/10 > > **Vantagens**: the most useful thing is overview of each case. Simple user interface. > > **Desvantagens**: I think that retino is very useful APP for customer service without any missing functions. > > The retino helped us with faster solving customer service. ----- ### "Ultimate all-in-one tool for returns processing" — 5.0/5 > **Václav** | *12 de agosto de 2024* | Varejistas | Taxa de recomendação: 10.0/10 > > **Vantagens**: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. > > **Desvantagens**: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. > > Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. ----- ### "Perfect\!" — 5.0/5 > **Adam** | *19 de maio de 2023* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: We're thrilled with Retino\! As a customer-focused e-shop, we take our returns process seriously. Retino has helped us reduce our error rate and save one employee. It's a brilliant tool that we can't imagine doing without. Highly recommended\! > > **Desvantagens**: Nothing :) But always you can improve something :) ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/1040740/retino?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/1040740/retino) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Dados estruturados